Showroom Sales Specialist

About The Position

If you thrive and excel at providing high-end experiences for clients and working in a creative space, then the Showroom Design Specialist position may be the perfect fit for you. We are looking for a people-person who is motivated by creating experiences to work with clients to design custom jewelry pieces that hold significant value in their lives. This is a client-forward role that primarily involves educating clients on our custom design process through in-person appointments, email inquiries, and virtual showings. We hold high value in our excellent client experience and encourage an educational approach to custom design, as opposed to an intimidating, pushy sales experience. A strong candidate for this role will have strong written and verbal communication skills and is motivated by providing excellent client experiences and working in a team-oriented, fashion-forward atmosphere.

*Please Note* - We are looking for candidates from all professional backgrounds, so no jewelry or design background is required!

About Us

East West Gem Co. is an e-commerce and by-appointment custom jewelry company with showroom locations in New York City, Charleston, Orange County. We are a female led and operated, growing company and this role takes place at our Orange County showroom! At East West, we believe in transparent and open communication within our team and with our clients. We're looking to build on our team of self-starters, who are motivated by an environment that fosters growth and rejects micro-management. At East West, we lead with and truly believe in work-life balance and stick to a schedule of 8:30-5pm, 5 days per week. We communicate with clients strictly via email and as-needed zoom calls. There is also opportunity to travel for cross-training at our locations in New York  and Charleston!

Check out our companies @createdrings and  @eastwestgemco on Instagram and TikTok!

Job Responsibilities

- Educating and assisting clients in designing and solidifying details for custom jewelry pieces via appointment and email inquiry

- Pricing custom rings based on pricing algorithm and sending invoices to clients

- Provide excellent customer service to pre-existing and new clients

- Assisting clients with initial custom design process

- Assistance with answering Instagram DM inquiries and comments via social media platforms

- Hosting by-appointment showings

- Provide consistent feedback to team to improve the custom order experience

- Day to day showroom management and upkeep alongside of colleagues

- Must host Saturday appointments 2x per month (with an alternate week day off)

Skills Desired

- Strong written and verbal communication skills

- People-motivated attitude

- Good work ethic

- Eagerness to learn

- Polished style and demeanor

- Understanding of Google products (sheets, slides and docs)

- Knowledge of Shopify (bonus, not required)

Job Perks

- Weekly pay

- Comprehensive health, dental, and vision insurance

- Comprehensive 401K program with match

- 50% employee discount

- 13 accrued PTO days per year with increases at 2 and 5 year anniversaries

- Maternity leave, sick time, and bereavement

- Opportunity to travel to other showrooms and locations