Administrative Assistant I / Returns Representative I

Job Title: Returns Representative I / Administrative Assistant I

Location: Woodridge, IL 60517

Duration: 6 months

Schedule: Monday - Friday 8 AM - 5 PM

Position Summary:

The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings

Responsibilities:

*Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers

*Follows up on return of RA's updated before the actual return

*Follows up on pending authorizations in a timely manner

*Run reports to create new quality notifications and submit authorization form to vendors daily

*Update quality notifications with vendor return authorizations

*Non-Stock label processing for internal/external customers

*Ability to communicate with other departments and manufacturers for return completion

*Manage time effectively, meet personal goals and work effectively with other members of the distribution team.

*Handle returns in a manner that supports our "No Hassle" returns experience for the customer while balancing the financial impact to the company.

*Ownership of returns database and ensures accurate records.

*Communicate and correct inaccuracies appropriately.

*Operates copier, Onbase scanner, and computer

*Performs other duties as assigned

Qualifications:

High school diploma or equivalent

Minimum 2 to 4 years' experience in customer service, or related transferable skills

Customer-centric and Internet savvy

Strong prioritization and time management skills

Strong MS Office skills

Ability to manage workflow processes

Top 3 Skills: Intermediate knowledge of Excel, SAP, both verbal and written communication skills.

Preferred Qualifications:

Restaurant supply/commercial food service experience

1 year SAP experience