Duty Station Manager Houston

ITA Airways, the Italian national airline, is expanding and looking for experienced, motivated individuals with the desire to be involved with passion and initiative.

For the Ground Operations function in Houston, TX, USA we are looking for:

Duty Station Manager

Job Purpose: To guarantee (in the absence of the Station Manager (aka “KK”) the proper performance of Ground Handling operations for all flights operated by ITA Airways, supervising daily operations provided by third parties (ex. handling agent) while contributing to the protection of the Company's image, and providing maximum customer satisfaction. The role will be carried out in coordination with the appropriate business line in headquarters assuring compliance with the operational programs and procedures including customs legislation.

Main Tasks

• To protect the image and reputation of ITA Airways, leading the resources with whom they collaborate and supervising the operational activities, ensuring compliance with service and safety standards by pursuing the objective of maximum customer satisfaction.
• To ensure the protection of company assets.
• To guarantee optimal ground handling operations by supervising the services provided by third-party suppliers and overseeing the local airport operations for all flights operated by companies in the group, as required
• To assure compliance with company quality procedures and standards.
• To manage inefficiencies related to passengers and baggage through the third-party supplier.
• To promptly report critical issues to the station manager, the business line in headquarters, the Operation Control Center (OCC) and the Aircraft Control Manager (ACM) providing details on sudden and developing, situations related to how the issue is being delt with and/or any possible threat to the integrity of the operation (ex. strikes, social unrest, security and safety issues, in coordination with Central Security; lack of resources ex. IT and/or DC systems issues).
• To support the Station Manager in certifying quality and quantity standards of the services provided by third-party services and goods vendors (e.g. handling agent, caterer, line maintenance, crew transport, hotac, etc.) according to the contract stipulated in collaboration with the Ground Administration dept.
• To maintain a constant relationship with the local Airport Authorities and participation in local committees, assuring the correct performance of airport activities, in close collaboration with the Station Manager and guaranteeing the necessary flow of information to headquarters.
• To send daily operational reports to the Station Manager and to the business line in headquarters.

Education and Professional Background:

• Legal US Resident
• A minimum of 5 years of relevant experience within the travel industry, ideally within Aviation.
• Extensive knowledge of the local aviation environment is a must.
• Systematic and logical approach to problem solving and a capability of working around problems.
• Good creative and lateral thinking skills. A strong team player, capable of seeing and understanding the bigger picture.
• Knowledge of airline / airport systems, Microsoft and company DCS knowledge

Type of employment offered:

Employment at Will

Place of work:

IAH International Airport, Houston, TX

If you recognize yourself in these characteristics, we look forward to your application.

Pursuant to art. 13 D.lgs196/03 of the Italia “Data Protection Code”, ITA Airways hereby declares that your personal data will be collected and used only for the recruitment process. ITA Airways shall conduct all data processing activities in conformity with the requirements and provisions of Leg. Decree n. 196/2003. Our personnel search is addressed to candidates of both sexes, in accordance with Legislative Decree No. 198/2006.