System Administrator Desktop Support

Desktop Systems Specialist

We are seeking a Desktop Systems Specialist to support enterprise device provisioning, imaging, and deployment initiatives. This role plays a critical part in ensuring devices are securely configured, compliant, and ready for end users as part of large scale refresh and deployment programs.

What You’ll Do

Device Imaging and Configuration

• Perform Windows device imaging using standard provisioning tools such as Autopilot, Intune, and Entra ID
• Configure devices in alignment with enterprise security requirements, including BitLocker encryption, endpoint compliance validation, and baseline policy enforcement
• Troubleshoot imaging failures, driver issues, network related setup errors, and post image provisioning issues

Staging, Validation, and Deployment

• Stage devices for user pickup or shipment by completing quality checks, labeling, hardware inspections, and accessory preparation
• Validate device readiness by confirming compliance posture, device health, enrollment status, and authentication functionality
• Execute refresh workflows according to standardized processes and service readiness timelines

Operational Coordination and Escalation

• Partner with service desk leads, endpoint engineering, asset management, and logistics teams to resolve technical blockers
• Escalate complex provisioning issues with clear documentation, troubleshooting steps, and diagnostic details

Documentation and Compliance

• Maintain accurate provisioning records, device status updates, and compliance documentation in ServiceNow
• Ensure asset records are updated accurately, including assignment, classification, and lifecycle status
• Support audit requirements by documenting provisioning steps, exceptions, and deviations from standard process

Process Improvement and Knowledge Sharing

• Participate in process improvement efforts, root cause analysis, and post project reviews
• Provide guidance and mentorship to new technicians to promote quality, consistency, and customer service excellence

What We’re Looking For

• Experience with Windows provisioning tools such as Autopilot, Intune, and Entra ID
• Strong troubleshooting skills across hardware, imaging, and operating system deployment
• Familiarity with enterprise security and compliance controls including BitLocker and device health policies
• Experience maintaining accurate records in ServiceNow or similar ITSM/ITAM tools
• Strong communication skills with the ability to collaborate across technical and non technical teams
• Ability to lift, move, and stage hardware as part of daily provisioning activities

Nice to Have

• Prior Desktop Systems Specialist or Service Desk experience
• Experience supporting high volume refresh or deployment projects
• Knowledge of corporate hardware standards, asset management workflows, and device lifecycle management