Watch Repair Coordinator

We are seeking a detail-oriented and reliable individual to support our watch repair and shipping operations. This role focuses on processing repairs, assisting with parts and special orders, and ensuring shipments are handled accurately and on time. The ideal candidate will be organized, proactive, and comfortable working with multiple brands and systems.

Responsibilities

Order & Parts Support

• Assist sales associates with inquiries related to parts, straps, links, and availability.
• Place special and part orders across multiple brands (Rolex/Tudor, Patek, Breitling, Tag Heuer, Cartier, etc.).
• Research parts, pricing, and strap lengths using brand portals.
• Receive incoming parts (straps, buckles, links, gaskets, bracelets) and help process them for SKU assignment.
• Prepare and organize invoices and paperwork for processing.

Repair Processing & Shipping

• Receive and log watch repairs across 30+ luxury brands.
• Prepare watches for shipment, ensuring correct tagging, packaging, and documentation.
• Process shipments using Zing or coordinate pickups with Malca when needed.
• Follow specific brand requirements (e.g., Rolex WSC access, Patek Salesforce processing).
• Monitor and restock shipping supplies to ensure packaging accuracy and safety.

Client & Store Communication

• Assist with sending repair estimates to clients via email, phone, or podium for approval.
• Update repair/job tickets in Crystal once client approvals are received.
• Communicate with sales associates regarding repair statuses, order updates, and estimated timelines.
• Support client services with strap orders and watch intake questions.
• Help with transfers of jobs and parts between stores.

Tracking & Documentation

• Enter service costs into Crystal and maintain accurate records in Google Sheets.
• Process paperwork when watches return from service and prepare them for client pickup or store transfer.
• Assist with logging invoices and maintaining organized records for parts and repairs.

Qualifications

• Prior experience in shipping, logistics, or retail operations preferred.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable using tracking systems, spreadsheets, and brand portals (training provided).
• Excellent communication and organizational skills.

This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary to meet business needs.

Equal Employment Opportunity & ADA Statement

Razny Jewelers is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), as amended, and all applicable federal, state, and local laws, including the Illinois Human Rights Act. We are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

FLSA Classification

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and applicable Illinois wage and hour laws. Classification and compensation are subject to review and may be modified as necessary to comply with applicable laws and business needs.

Razny is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.