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Quality Assurance Engineer (NPI) - Drive innovation in cloud operations quality management (SALISBURY)

SALISBURY, North Carolina temporary 1 day ago ✦ New

Job Description

How you will make an impact

- We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects.

- This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks.

- As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

What will you do?

Customer Requirements Review

- Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.

QMS Leadership

- Maintain and improve ISO 9001:2015 processes, work instructions, and records.

- Support internal audits and prepare for external/customer audits.

NPI to Ramp

- Identify CTQs, develop control plans, and complete PFMEAs.

- Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.

- Capture and support lessons learned for current and future launches.

Liquid Cooling

- Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits.

- Maintain leak‑prevention protocols and sensor‑based monitoring.

- Validate coolant fill, purge, filtration, and cleanliness processes.

- Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability.

- Lead CTQ analysis and support PFMEA and control plan development.

- Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.

In‑Line Quality & Yield

- Implement SPC on critical processes; monitor FPY, DPPM, and escapes.

- Deploy mistake‑proofing and lead containment when process signals drift.

Supplier Quality

- Support definition of incoming inspection criteria for NPI.

- Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer Quality

- Lead 8D/A3 investigations for returns and complaints.

- Drive CAPA implementation and communicate results to customer quality teams.

- Identify gaps and coordinate cross‑functional corrective actions.

Digital Quality

- Automate data flow from MES/ERP systems.

- Develop real‑time dashboards and alerts.

- Use control‑chart behavior to recommend corrective actions.

Documentation & Training

- Publish procedures and one‑point lessons.

- Train operators and technicians on CTQs, audit discipline, and error‑proofing.

- Translate customer and regulatory requirements into internal instructions and visual aids.

Success Metrics

- FPY/yield increases; DPPM reductions.

- Zero major audit findings.

- CTQs Green at launch.

- Verified CAPA effectiveness with reduced recurrence.

- Decreased COPQ with measurable savings.

- Reduced CCAR closure time.

Work Model & Travel

- On‑site role at Salisbury integration and test lines.

- Travel to suppliers and customers up to ~15–20%.

- Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Education

- Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

Experience

- 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.

- Hands‑on experience with ISO 9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.

- Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).

Preferred

- ASQ CQE or Six Sigma Green Belt.

- Experience with server/rack integration.

- Supplier development (APQP/PPAP) and customer‑facing quality experience.

- Familiarity with MES, PLCM, and ERP (SAP).

Physical Requirements

- Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

- 401K Match

- Employee Stock Purchase Plan

- Paid Time Off

- Tuition Reimbursement

- Life, AD&D, and Disability Insurance

- Commuter Benefits

- Employee Assistance Program

- Pet Insurance

- Adoption Assistance

- Annual Merit Increases

- Community Volunteer Opportunities

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