Senior AV Design & Operations Engineer

This is what you’ll do:

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Follow the standards and policies defined for the AV services, conference rooms, Zoom/Google services, and running live corporate meetings
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
• Develop custom configurations and/or software solutions around AV services as necessary
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom/Google rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
• Manage enterprise AV platform and leverage your scripting skills to automate activities
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with cross functional IT teams
• Look to improve all aspects of the AV services continually

This is what you’ll need:

• At least 5-8 years (or relative) in the AV Design Engineer role with experience working in IT Administration
• Bachelor’s and/or CTS-D is preferred for this position
• High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
• High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
• High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
• Experience with DSP and custom control interface design and configuration
• Experience with AV networking and Cisco switches
• Experience managing vendors of various trades and collaborating within cross functional teams
• Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
• Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
• Ability to identify, scope, and recommend improvements in the AV spaces
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
• Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
• A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way