Ttec Careers Jobs in Usa
41 positions found — Page 2
Dealership Warranty Advocate
🏢 Percepta
Salary not disclosed
Dealership Warranty Advocate At Percepta, we bring first-class service across each market we support.
As a Dealership Warranty Advocate(100% Work from home), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner.
This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication.
The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals.
During a Typical Day, You’ll Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues.
Document each contact in the appropriate system and create/maintain all contact communications.
Utilize Automotive Warranty systems for claims review and processing.
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements.
Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points.
Provide feedback on improvement implementation plans to the client and Percepta management teams.
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels.
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Ensure adherence to the client’s record retention policy.
Work on activities and/or projects as requested by management.
What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Remote
As a Dealership Warranty Advocate(100% Work from home), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner.
This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication.
The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals.
During a Typical Day, You’ll Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues.
Document each contact in the appropriate system and create/maintain all contact communications.
Utilize Automotive Warranty systems for claims review and processing.
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements.
Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points.
Provide feedback on improvement implementation plans to the client and Percepta management teams.
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels.
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Ensure adherence to the client’s record retention policy.
Work on activities and/or projects as requested by management.
What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Remote
Customer Service Parts Consultant
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing Provide online customers with a professional sales experience that positively influences the customers purchasing decision.
The primary customer contact channel is phone.
The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance.
The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll Receive inbound phone calls and emails through the Ecommerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns Follow up with the customer when needed utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of process and procedures Ability to support and advocate for consumer sales and product inquiries Assists in formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Additional duties as assigned What You Bring to the Role Minimum high school diploma required Some college or vocational training preferred Strong problem-solving, troubleshooting experience Sales Experience, required Automotive Background, preferred Parts/Service Advisor Experience, preferred What You Can Expect Start Date February 16, 2026 Pay rate of $15 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing Provide online customers with a professional sales experience that positively influences the customers purchasing decision.
The primary customer contact channel is phone.
The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance.
The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll Receive inbound phone calls and emails through the Ecommerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns Follow up with the customer when needed utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of process and procedures Ability to support and advocate for consumer sales and product inquiries Assists in formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Additional duties as assigned What You Bring to the Role Minimum high school diploma required Some college or vocational training preferred Strong problem-solving, troubleshooting experience Sales Experience, required Automotive Background, preferred Parts/Service Advisor Experience, preferred What You Can Expect Start Date February 16, 2026 Pay rate of $15 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Automotive Parts Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.
This position focuses on reducing the overall vehicle off-road downtime due to part delays.
The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.
Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.
Participate in Stand-up meetings with PS&L.
The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.
During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.
Verify all pertinent parts escalations information for accuracy.
• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.
•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.
Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.
Prioritize key high-volume parts delay issues and identify emerging trends.
•Conduct Parts training to new CX/DX Specialist training classes.
What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.
Familiarity with Parts Catalog and ordering systems preferred.
Skills • Strong oral and written communication skills with ability to persuade using a business case.
• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.
• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.
• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.
• Excellent negotiation skills and consultative approach.
• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).
• Must represent Percepta professionally with all clients and external organizations and contacts.
Others •Proven ability to perform in a fast-paced environment.
•Must be able to interact effectively with all levels of employees and departments.
•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.
This position focuses on reducing the overall vehicle off-road downtime due to part delays.
The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.
Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.
Participate in Stand-up meetings with PS&L.
The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.
During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.
Verify all pertinent parts escalations information for accuracy.
• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.
•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.
Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.
Prioritize key high-volume parts delay issues and identify emerging trends.
•Conduct Parts training to new CX/DX Specialist training classes.
What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.
Familiarity with Parts Catalog and ordering systems preferred.
Skills • Strong oral and written communication skills with ability to persuade using a business case.
• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.
• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.
• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.
• Excellent negotiation skills and consultative approach.
• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).
• Must represent Percepta professionally with all clients and external organizations and contacts.
Others •Proven ability to perform in a fast-paced environment.
•Must be able to interact effectively with all levels of employees and departments.
•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
FSR Advanced Support Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Dealer Experience Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Concierge Mobile App Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Mobile App Concierge in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
The Mobile App Concierge builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, chat, or online chat.
The concierge will teach and guide consumers through this savvy and innovative technological experience.
Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program.
The concierge will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.
During a Typical Day, You’ll •Provide an exceptional client experience in every interaction.
•Communicate effectively in both verbal and/or written responses to client inquiries •Provide insightful advice and direct support to consumers in need.
Diagnoses of issues and provide resolution with teaching and guidance.
•Partners with legacy app owners for troubleshooting and resolution.
•Educate the client on products and services.
•Researches and resolves billing or payment issues.
Owns the consumer experience from the very beginning to the end.
Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.
•Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.
•Participate in projects, responsibilities, and other tasks assigned by management.
•Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.
What You Bring to the Role •Associates Degree along with equivalent position related experience required.
Bachelor’s degree preferred.
•Communications, Public Relations, Marketing, or related field of study preferred.
•Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
•A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
•Exceptional customer service •Automotive Industry •Cutting edge technology Excellent communication skills •Passionate and confident over the phone •Comfortable with email, text, or any written form of communication •Savvy and demonstrate creative solutions •Present a professional and polished yet friendly appearance •Speed and accuracy when typing •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to adapt communication style to fit the style of others •Ability to diagnose issues quickly and resolve with patience and empathy •Demonstrated ability to interject personality into written content without crossing professional boundaries •Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues •Brings an energetic and collaborative mind set to the team •Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients •Strong customer service, interpersonal and relationship-building skills •Ability to provide Subject Matter Expert experience to fellow colleagues • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology What You Can Expect •$18.34 hourly wage plus incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) A Bit More About Your Role •Hours of operation are 8:00 AM
- 10:00 PM EST, 7 days per week.
An 8-hour shift will fall somewhere in between, 5-days per week.
Must be flexible with any schedule during the hours of operation.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Mobile App Concierge in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
The Mobile App Concierge builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, chat, or online chat.
The concierge will teach and guide consumers through this savvy and innovative technological experience.
Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program.
The concierge will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.
During a Typical Day, You’ll •Provide an exceptional client experience in every interaction.
•Communicate effectively in both verbal and/or written responses to client inquiries •Provide insightful advice and direct support to consumers in need.
Diagnoses of issues and provide resolution with teaching and guidance.
•Partners with legacy app owners for troubleshooting and resolution.
•Educate the client on products and services.
•Researches and resolves billing or payment issues.
Owns the consumer experience from the very beginning to the end.
Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.
•Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.
•Participate in projects, responsibilities, and other tasks assigned by management.
•Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.
What You Bring to the Role •Associates Degree along with equivalent position related experience required.
Bachelor’s degree preferred.
•Communications, Public Relations, Marketing, or related field of study preferred.
•Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
•A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
•Exceptional customer service •Automotive Industry •Cutting edge technology Excellent communication skills •Passionate and confident over the phone •Comfortable with email, text, or any written form of communication •Savvy and demonstrate creative solutions •Present a professional and polished yet friendly appearance •Speed and accuracy when typing •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to adapt communication style to fit the style of others •Ability to diagnose issues quickly and resolve with patience and empathy •Demonstrated ability to interject personality into written content without crossing professional boundaries •Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues •Brings an energetic and collaborative mind set to the team •Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients •Strong customer service, interpersonal and relationship-building skills •Ability to provide Subject Matter Expert experience to fellow colleagues • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology What You Can Expect •$18.34 hourly wage plus incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) A Bit More About Your Role •Hours of operation are 8:00 AM
- 10:00 PM EST, 7 days per week.
An 8-hour shift will fall somewhere in between, 5-days per week.
Must be flexible with any schedule during the hours of operation.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Care Representative I Marketing
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Customer Care Representative I Marketing in Dearborn MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs.
The Marketing department handles dealer inquiries on the Contest and Incentive programs, utilization of the VINCENT system and Dealer Payment Statements along with Smart VINCENT.
In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.
The Business Analyst has the ability to listen to dealer inquiries and provide an accurate and timely response to the dealer.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
During a Typical Day, You’ll •Ability to maneuver through various systems to provide the dealer with prompt, courteous and accurate information.
•Accurately respond to dealer inquiries.
•Document dealer contacts.
•Analyze information and set up research when needed.
•Provide on-line support for applications.
•Utilize available resources to respond to internal and external dealer inquiries.
•Help identify process improvements and best practices for the team.
•Identify and report all concerns regarding the programs to appropriate SBA, Team Leader, or Manager.
•Meet or exceed performance expectations including but not limited to productivity, accessibility, key performance metrics and quality assurance.
•Adhere to and support all initiatives including Percepta, Client, Quality Assurance.
•Adhere to and support Percepta Call Center Policies and Procedures.
•As applicable, answer e-mail inquiries within required time frames in a professional manner with accurate and timely information.
•As applicable, answer chat inquiries within required time frames in a professional manner with accurate and timely information.
•As applicable, become cross-trained to handle Marketing, VOPC and TRAC dealer inquiries.
•Attend and participate in team meetings.
•Complete additional tasks / projects as needed.
•Complete training courses as directed by Operations and/or Training.
•Maintain professional working relationships.
What You Bring to the Role • Associate degree or 2 years of college preferred.
• High School Diploma required.
• 1-3 years of Customer Service • Ability to troubleshoot and analyze problems.
• Ability to multi-task.
• Proficient e-mail experience.
• PC Navigation.
• Reliability.
• Strong customer handling skills.
• Strong oral and written communications skills.
What You Can Expect Pay rate of $16.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Friday 8:30 am – 5pm EST (40hrs per week) Fix Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid
As a Customer Care Representative I Marketing in Dearborn MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs.
The Marketing department handles dealer inquiries on the Contest and Incentive programs, utilization of the VINCENT system and Dealer Payment Statements along with Smart VINCENT.
In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.
The Business Analyst has the ability to listen to dealer inquiries and provide an accurate and timely response to the dealer.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
During a Typical Day, You’ll •Ability to maneuver through various systems to provide the dealer with prompt, courteous and accurate information.
•Accurately respond to dealer inquiries.
•Document dealer contacts.
•Analyze information and set up research when needed.
•Provide on-line support for applications.
•Utilize available resources to respond to internal and external dealer inquiries.
•Help identify process improvements and best practices for the team.
•Identify and report all concerns regarding the programs to appropriate SBA, Team Leader, or Manager.
•Meet or exceed performance expectations including but not limited to productivity, accessibility, key performance metrics and quality assurance.
•Adhere to and support all initiatives including Percepta, Client, Quality Assurance.
•Adhere to and support Percepta Call Center Policies and Procedures.
•As applicable, answer e-mail inquiries within required time frames in a professional manner with accurate and timely information.
•As applicable, answer chat inquiries within required time frames in a professional manner with accurate and timely information.
•As applicable, become cross-trained to handle Marketing, VOPC and TRAC dealer inquiries.
•Attend and participate in team meetings.
•Complete additional tasks / projects as needed.
•Complete training courses as directed by Operations and/or Training.
•Maintain professional working relationships.
What You Bring to the Role • Associate degree or 2 years of college preferred.
• High School Diploma required.
• 1-3 years of Customer Service • Ability to troubleshoot and analyze problems.
• Ability to multi-task.
• Proficient e-mail experience.
• PC Navigation.
• Reliability.
• Strong customer handling skills.
• Strong oral and written communications skills.
What You Can Expect Pay rate of $16.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Friday 8:30 am – 5pm EST (40hrs per week) Fix Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid
Electric Vehicle Customer Experience Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Electric Vehicle Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
During a Typical Day, You’ll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Local promotions for the brand Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers i.e.
Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Ability to meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution Specialists will be trained on processes that include understanding local laws Specialists will need to handle cases within the client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression Critically important to agent success and customer satisfaction includes keeping our promise.
Agents must follow up with customers on updates and timelines.
Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education •High School Diploma required; Associate or Bachelor’s degree preferred Experience •2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field •Experience in a luxury field (hospitality or brand product) is a plus •Knowledge of the automotive industry is a plus Skills •High level of trust and integrity •Strong verbal and written communication skills •Detailed listening skills •Strong customer service, interpersonal, and relationship-building skills •Time management and ability to prioritize projects and customer needs •Conflict resolution skills – listen to the customer •Exercise good service and business judgment with the end goal of customer satisfaction •Excellent English language, oral and written, with grammatical knowledge and etiquette •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation •Use of technology for product resourcing to resolve customer issues •Typing Skills (minimum 30wpm) •Knowledgeable in MS Office, Email, Texting, and Chat •Ability to work through multiple computer screens •Ability to work calmly under pressure •Displays professionalism in demeanor, language, and appearance What You Can Expect Pay rate of $20.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) (24/7 Hours) Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid
As a Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Electric Vehicle Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
During a Typical Day, You’ll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Local promotions for the brand Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers i.e.
Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Ability to meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution Specialists will be trained on processes that include understanding local laws Specialists will need to handle cases within the client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression Critically important to agent success and customer satisfaction includes keeping our promise.
Agents must follow up with customers on updates and timelines.
Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education •High School Diploma required; Associate or Bachelor’s degree preferred Experience •2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field •Experience in a luxury field (hospitality or brand product) is a plus •Knowledge of the automotive industry is a plus Skills •High level of trust and integrity •Strong verbal and written communication skills •Detailed listening skills •Strong customer service, interpersonal, and relationship-building skills •Time management and ability to prioritize projects and customer needs •Conflict resolution skills – listen to the customer •Exercise good service and business judgment with the end goal of customer satisfaction •Excellent English language, oral and written, with grammatical knowledge and etiquette •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation •Use of technology for product resourcing to resolve customer issues •Typing Skills (minimum 30wpm) •Knowledgeable in MS Office, Email, Texting, and Chat •Ability to work through multiple computer screens •Ability to work calmly under pressure •Displays professionalism in demeanor, language, and appearance What You Can Expect Pay rate of $20.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) (24/7 Hours) Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid
Automotive Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision.
The primary customer contact channels are phone, email, and chat.
In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.
During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision.
The primary customer contact channels are phone, email, and chat.
In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.
During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual French Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnosis of issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Remote
As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnosis of issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Remote
Concierge Sales Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles.
The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands
- required 3-5 years' experience in contact center environment
- required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles.
The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands
- required 3-5 years' experience in contact center environment
- required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
Escalation Support Specialist (Automotive Customer Support)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services.
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies.
By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.
During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).
Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.
Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.
Analyze support trends and recurring issues to identify root causes and areas for improvement.
Contribute to the development of reports and key performance indicators (KPIs).
Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.
Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.
Identify opportunities to streamline support processes and reduce manual effort.
Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.
Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.
Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.
What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.
3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.
Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.
Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).
Experience working in a remote or distributed work environment is a plus.
Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.
Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.
High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.
Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.
Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.
Demonstrated ability to work both independently and collaboratively within cross-functional teams.
A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.
What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule.
You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays.
Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window.
All necessary equipment and tools will be provided to support your success in the role.
About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Hybrid
As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services.
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies.
By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.
During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).
Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.
Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.
Analyze support trends and recurring issues to identify root causes and areas for improvement.
Contribute to the development of reports and key performance indicators (KPIs).
Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.
Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.
Identify opportunities to streamline support processes and reduce manual effort.
Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.
Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.
Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.
What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.
3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.
Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.
Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).
Experience working in a remote or distributed work environment is a plus.
Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.
Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.
High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.
Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.
Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.
Demonstrated ability to work both independently and collaboratively within cross-functional teams.
A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.
What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule.
You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays.
Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window.
All necessary equipment and tools will be provided to support your success in the role.
About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Hybrid
Bilingual French Customer Service Case Manager
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource for all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an Associate or bachelor's degree is preferred Bilingual English and Canadian French (Fluent)
- must be able to pass verbal and written assessments A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour $2.00 per hour premium for the bilingual French skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource for all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an Associate or bachelor's degree is preferred Bilingual English and Canadian French (Fluent)
- must be able to pass verbal and written assessments A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour $2.00 per hour premium for the bilingual French skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Concierge Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnose issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; an associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay range of $16.00
- $22.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnose issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; an associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay range of $16.00
- $22.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual French Customer Support Representative (Volvo Car USA)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
The representative also presents Volvo Car USA to its owners in a professional, caring manner.
During a Typical Day, You’ll Coordinate towing and roadside services for owners Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS) Answer questions for Volvo Car owners and prospects about product purchases or familiarization Handle customers who contact Volvo to facilitate the resolution of their issues Make all reasonable efforts to ensure customer satisfaction Escalate unresolvable or beyond the scope of authority issues to senior team members Responsible for proper documentation and coding in Volvo's proprietary software Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action Complete additional tasks/projects as needed What You Bring to the Role A high school diploma is required Bilingual in French and English is required; must be able to pass written and oral assessments in both languages A minimum of one (1) year of previous customer service call-handling experience A genuine interest in providing excellent customer service Experience working with a fast-paced and dynamic team, resolving challenges optimistically Roadside dispatching or emergency call response experience is preferred Experience working both independently and in a team environment Independent work experience, including using logic and intuition to reach appropriate conclusions Excellent written and oral communication skills required Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others Speed and accuracy when typing Ability to diagnose issues quickly and resolve them with patience and empathy A broad knowledge of the automotive business is preferred A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers Excellent decision-making skills Ability to work well under pressure Ability to analyze data, track trends, and retrieve relevant information to complete a task What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role Full-time, Permanent (40 hours a week) Equipment is provided Paid training (Monday
- Friday, 8:00 AM
- 5:00 PM ET for approximately 7 weeks) The center hours of operations are 6 am to 9 pm, 7 days a week.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
The representative also presents Volvo Car USA to its owners in a professional, caring manner.
During a Typical Day, You’ll Coordinate towing and roadside services for owners Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS) Answer questions for Volvo Car owners and prospects about product purchases or familiarization Handle customers who contact Volvo to facilitate the resolution of their issues Make all reasonable efforts to ensure customer satisfaction Escalate unresolvable or beyond the scope of authority issues to senior team members Responsible for proper documentation and coding in Volvo's proprietary software Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action Complete additional tasks/projects as needed What You Bring to the Role A high school diploma is required Bilingual in French and English is required; must be able to pass written and oral assessments in both languages A minimum of one (1) year of previous customer service call-handling experience A genuine interest in providing excellent customer service Experience working with a fast-paced and dynamic team, resolving challenges optimistically Roadside dispatching or emergency call response experience is preferred Experience working both independently and in a team environment Independent work experience, including using logic and intuition to reach appropriate conclusions Excellent written and oral communication skills required Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others Speed and accuracy when typing Ability to diagnose issues quickly and resolve them with patience and empathy A broad knowledge of the automotive business is preferred A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers Excellent decision-making skills Ability to work well under pressure Ability to analyze data, track trends, and retrieve relevant information to complete a task What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role Full-time, Permanent (40 hours a week) Equipment is provided Paid training (Monday
- Friday, 8:00 AM
- 5:00 PM ET for approximately 7 weeks) The center hours of operations are 6 am to 9 pm, 7 days a week.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual Spanish Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.
During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Understand the use of technology, scripts, and product knowledge.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc.
Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
Perform other duties as assigned.
What You Bring to the Role High school diploma or GED required.
Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.
During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Understand the use of technology, scripts, and product knowledge.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc.
Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
Perform other duties as assigned.
What You Bring to the Role High school diploma or GED required.
Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM
- 8:00 PM.
An 8-hour shift would fall somewhere in between for a 40-hour workweek.
A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes.
Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns.
Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf.
You will continuously look for ways to add value to the customer experience and promote brand loyalty.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM
- 8:00 PM.
An 8-hour shift would fall somewhere in between for a 40-hour workweek.
A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes.
Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns.
Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf.
You will continuously look for ways to add value to the customer experience and promote brand loyalty.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Service Case Manager
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly.
In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly.
In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Care Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You’ll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates Train new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1 – 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $14.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You’ll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates Train new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1 – 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $14.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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