Trustech, AV Jobs in Usa
252 positions found
This is what you’ll do:
- Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
- Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
- Follow the standards and policies defined for the AV services, conference rooms, Zoom/Google services, and running live corporate meetings
- Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
- Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
- Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
- Develop custom configurations and/or software solutions around AV services as necessary
- Provide the last line of defense for AV support within IT
- Act as a Subject Matter Expert (SME) for Zoom/Google rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
- Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
- Manage enterprise AV platform and leverage your scripting skills to automate activities
- Develop positive relationships with the business and other functions involved in downstream technical processes
- Collaborate with cross functional IT teams
- Look to improve all aspects of the AV services continually
This is what you’ll need:
- At least 5-8 years (or relative) in the AV Design Engineer role with experience working in IT Administration
- Bachelor’s and/or CTS-D is preferred for this position
- High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
- High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
- High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
- Experience with DSP and custom control interface design and configuration
- Experience with AV networking and Cisco switches
- Experience managing vendors of various trades and collaborating within cross functional teams
- Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
- Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
- Ability to identify, scope, and recommend improvements in the AV spaces
- Tech Savvy – Ability and passion for learning new technology and tools
- Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
- Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
- Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
- Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
- A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way
The Onsite Technical AV Project Manager will lead and direct projects in accordance with customers' established criteria and standards. The individual will be based at the customer site in downtown Houston and should have at least 5 years of project management experience, with strong AV technical knowledge.
The primary responsibility of the Onsite Technical AV Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation.
Provide pre-sales support. There is an expectation for the Onsite Technical AV Project Manager to engage with the customer teams to adequately scope and agree on the schedule.
Manage project delivery. The Onsite Technical AV Project Manager shall ensure that the project delivers the agreed solution, remains within baseline budget, and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual shall manage project delivery, ensure that in-line customer standards are met, and define the program methodology. This includes rigorous project scope control and management of change variations. They will also communicate with key stakeholders regarding the status of their projects. Project set-up, resources, and operations are efficiently managed within the wider program team.
Ensure client satisfaction. The Onsite Technical AV Project Manager will ensure client satisfaction and expectations are met, and that escalations are handled effectively. They shall act as the single point of contact between DMS and the client, whilst being accountable for all project-related escalations.
Project team management. The Onsite Technical AV Project Manager needs to be able to lead teams effectively in both on-site and remote environments. The individual shall act as a people manager and provide feedback to the relevant line managers. The Onsite Technical AV Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role. They shall also coach and mentor project team members and colleagues.
Behavioral skills. As corporate citizens, they shall act as role models to the teams. They shall display assertiveness and serve as an example in client satisfaction. The Onsite Technical AV Project Manager shall possess advanced communication, influencing, and negotiating ability. They shall demonstrate confidence and the ability to manage large teams. They should be detail-oriented and have powerful problem-solving abilities.
Strong business acumen and proficiency in AV technology are required. The individual shall be an expert in project change management and have a clear understanding of project life cycles.
Key Responsibilities:
In this position, you will be required to:
- Leads and directs concurrent standard or complex projects
- Engage with stakeholders to take projects from original concept through final implementation
- Provide customer support by working with customer teams to scope and deliver the specified solution
- Ensure that the project delivers the as-sold solution, remains within the baseline budget, and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manage delivery of the project, including rigorous scope control and change management
- Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
- Act as a people manager and enable project teams to deliver against performance objectives
Requirements: Education, Training, and Experience:
Education
- Advanced Degree or relevant project management qualification
- Preferred PMP certification
- Prince 2 advantageous
- Audio Visual Credentials
Experience
- At least 10 -14 years' working experience
- Minimum 10 years’ experience within a project delivery environment
- Minimum of 5 Years project management experience, as a Project Manager or Snr Project Manager, preferably in a multi-national technology services environment (AV, VC, IPT preferred)
- Minimum 3 years’ experience in working within global or multi-national projects
- Must have a demonstrated ability to work with international clients, and have international experience of working with European, North American, and Asian teams, or a combination thereof, in the delivery of projects
- Proven client engagement experience
- Experience managing expectations when balancing alternatives against business and financial constraints
- Experience in commercial project management, i.e., managing project Revenue, Invoicing, Cash Flow, Costs, Profitability, and Margin. Not only internal budget and cost management.
- Willingness to travel to client location
Personal Attributes and skills required:
Skills and knowledge
- Knowledge and understanding of the Audio Visual and Video Collaboration industry
- Knowledge and understanding of the IT industry environment and business needs
- Assertive with client satisfaction orientation
- Motivational and inspirational leader with superior decision-making skills and assertiveness
- Demonstrate adequate team leadership, motivation ability, and business acumen
- Good understanding of, responsibility for, and ability in all aspects of the full project life cycle
- Proactive approach and a service-oriented aptitude
- Advanced verbal and written communication, negotiation, and influencing skills
- Strong business acumen and good understanding of general technology concepts
- Competence in project management
- Proven ability to remotely manage direct reports and remain in full control of teams
Attributes
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately and with judgement
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Ability to work in high-pressure situations
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously
- Willingness to travel to client locations
Supervisory Responsibility: Yes.
Position Type/Expected Hours of Work: Full-time, 40 hours per week.
Additional Eligibility Qualifications:
- Full clean driving license
- US Passport/Valid Work Authorization/Clean background check
- This position requires participation in the E-Verify program for employment eligibility verification
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
The Field Engineer is responsible for executing defined commissioning, configuration, and validation tasks on-site, ensuring AV and networked systems meet established baseline standards. This role focuses on developing technical independence, deepening system knowledge, and reinforcing adherence to internal processes and quality expectations. The Field Engineer collaborates with project teams and continues to build troubleshooting and communication skills in live environments.
What You'll Do:
- Perform hands-on commissioning and configuration of AV and networked systems under guidance.
- Verify system functionality against engineering documentation and quality standards.
- Troubleshoot basic to moderately complex AV and network issues in the field.
- Communicate progress, challenges, and findings clearly to project managers and senior engineers.
- Load and configure DSP, control, and video systems to project requirements.
- Execute equipment validation, labeling, and configuration based on standards.
- Document field modifications and participate in punch list resolution.
- Support client testing and handoff preparation alongside a senior member of the Configuration & Commissioning team.
- Collect and maintain industry and manufacturer certifications relevant to the role.
- Support resolution of service tickets by troubleshooting and addressing issues as needed.
Physical Working Environment:
Associate will spend most of the day on their feet moving around the job site. Must be able to occasionally lift at least 40 lbs and be able to climb ladders and stairs. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Must be able to hear. Work may be performed in an active construction site requiring appropriate PPE.
Travel:
Frequent travel by car and occasional airplane trips are required. Associate must possess a valid driver's license in their state of residence. Associate will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2-hour driving distance each way) usually makes up 70-90%, but remote travel can be up to 30% of the job. 10% remote travel is required on a regular basis.
What You'll Bring:
Education & Certifications:
- Associates/degree required and/or equivalent experience.
- AVIXA CTS certification
- Extron AV Associate
- Audinate Dante Level 1
Required Skills/Qualifications:
- 1-3 years of industry experience in AV integration
- Strong understanding of signal flow, IP networking basics, and AV systems.
- Proficient with Microsoft Office 365
- Able to communicate with the project team concisely, consistently, and appropriately.
- Familiar with MTR and Zoom Rooms.
- AVIXA CTS certification
- Extron AV Associate
- Audinate Dante Level 1
- DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
- Control certification from one or more of the following manufacturers: QSC, Extron, Crestron
- Must be able to lift 40lbs.
Desired Skills/Qualifications:
- Self-starter and requires little direct oversight to perform tasks
- Experience deploying Microsoft Teams Rooms or Zoom Room solutions.
- Experience performing onsite system validation and punch list closure.
- Experience working on active construction sites with field safety practices.
- Demonstrates strong interpersonal and customer-facing communication skills.
- Field installation and/or system design experience
- Knowledge or familiarity with broadcast or hybrid conference-live event systems
- Able to commission and troubleshoot using only a virtual connection to the system with onsite support
- Audinate Dante Level 2
- Biamp Tesira Server
- Q-Sys Level 2 and Control 201
- Extron Certified Control Professional
- Shure Integrated Systems Level 1
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Luxury Residential Integration | Miami & Broward County
We are seeking a Lead AV Technician to oversee installation and service of high-end residential AV and home automation systems throughout Miami and Broward County. This is a hands-on leadership role managing a field crew while delivering white-glove results for luxury clients.
Responsibilities
- Lead and execute luxury residential AV & automation installations
- Manage and mentor a crew of 3–5 technicians
- Serve as on-site technical and quality lead
- Install, configure, and troubleshoot audio, video, lighting, shading, and control systems
- Interface professionally with homeowners, builders, and designers
- 5+ years of residential AV / home automation experience
- Hands-on experience with Crestron, Lutron, Control4, or Savant
- Proven experience leading residential job sites and technicians
- Strong troubleshooting and system integration skills
- Ability to service projects across Miami & Broward County
- Programming or commissioning experience (Crestron, Control4, Lutron, or Savant)
- Residential networking and Wi-Fi experience
- Competitive compensation
- Leadership role with growth potential
- Work on premium, design-driven luxury homes
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
This Service Delivery Manager (SDM) be responsible for successfully representing and leading highly talented On-Site Audio-Visual Support Teams.
The SDM will manage on-site team personnel and act as a liaison to Diversified to ensure the employee feels part of Diversified while working on site daily at client location.
What You'll Do:
- Manage U. S. On Site Audio Visual team personnel and act as liaison between the client and Diversified ensuring that employees feel they are part of Diversified while still working every day at client site.
- Responsible for the fulfillment of the client SOW requirements, as it relates to the talents and skills needed to deliver. Responsible for delivery of services with On Site personnel. Interview and place candidates for Service clients. Write and modify job descriptions, post, interview for skills and fit.
- Collaborate with internal stakeholders and customers to create standards for employee onboarding to deliver committed to On Site Services. Ensure employee logistics, set client expectations, hours of operations and manage overtime and billing. Oversee onboarding activities such as badging, security requirements, etc.
- Develop training plans to ensure team members are meeting their KPIs within client needs and committed SOW. Manage overall SLA compliance for service to monitor and track performance. Manage and Schedule operations to Ensure action items are being administered/performed timely and efficiently.
- Provide expertise in transforming client requirements into actionable operational trackable deliverables, be the Central point of reporting for service-related activity across the enterprise.
- SDM will provide insight/reporting of onsite activities. Host Bi-weekly, Monthly and Quarterly Business Reviews (QBRs) to present our SLAs, overall project(s) status, next quarter focus, areas that need attention.
- Develop ways for onsite team track metrics of the event production team in scheduling, forecasting, and reporting on capacity planning for both people and equipment requirements Identify needs and support creation of team structure as Services expands (supervisors, managers, team leads). Specific metrics such as number of meeting requests, break-fix cases and A/V room sweeps including client user survey comments are pulled from the client ticketing system and AV dashboards to show performance statistics for all Diversified AV technicians as well as all client sites with AV case requests globally.
- Ensure client satisfaction is maintained.
- Ensure proper accounting of resources, bill rates, utilization and tracking is in place.
- Provide insight, coaching and professional development to team to enhance knowledge and technical skills. Employee development and mentoring of professional goals for individual contributors.
- Contract Management for Internal Diversified Coordination & Deliverables.
- Risk Management and Issue tracking.
Physical Working Environment/Location:
- On Site, Office - San Fransico or NY
- Role requires the ability to move 50-75lbs of equipment as needed.
- Travel/Mobility necessary
What You'll Bring:
Education/ Certifications:
- Bachelor's Degree or equivalent
- Industry certifications such as ITIL, CTS, MS-Certs are an asset
Required Skills/Qualifications:
- 5+ years in an Audio Visual/Video operations, Account management, Productions, Studio Operations Management, technology managerial role or similar is required.
- 5+ years of experience in onsite service delivery
- 2+ years management, leadership of onsite service personnel + P&L responsibility
- Familiarity with AV Systems and Meeting Support
- Experience with recruitment, employee management, and general HR concepts preferred.
- People leadership skills, technical capability, professionalism, self-motivation, self-discipline,
- focus and attention to detail.
- Working knowledge of SOWs, Contracts, Managed Services and Deliverables is a major asset.
- Experience working within a ticketing system and managing service tickets/incidents.
- Ability to shift quickly between tasks in a fast-paced environment.
- Ability to organize and schedule work & personnel effectively.
- Experience working in a corporate environment is an asset.
- Strong Microsoft Office skills are required (PPT, Excel especially).
Preferred Skills/Qualifications:
Industry certifications such as ITIL, CTS, MS-Certs
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
Under general supervision, the Field Engineer will commission AV systems at client sites to provide the optimal performance according to the scope and design intent. Responsible for drawing redlines, network coordination, and communication with the project team.
Location: Greater Toronto Area
What will you be doing?
- Commission AV systems at client sites by optimizing settings in the equipment to ensure the system is operating as designed according to scope and drawings, documenting any changes via redlines returned to the PM and DE, and completing the project quality checklist.
- Work to pre-commission sales in the office.
- Communicate status to stakeholders on a regular basis.
- Troubleshoot technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
- Configure AV network and coordinate client network.
- Create and modify DSP files for typical systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
- Contributes lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
- Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team.
- Maintain and grow certifications and technical knowledge.
- All other duties as assigned.
What You'll Bring:
Education/ Certifications:
- High School Diploma or GED Required
- Associates and up preferred
Required Skills/Qualifications:
- 3+ years' experience in a relevant industry, field installation and/or systems design experience preferred.
- Ability to troubleshoot complex AV and network systems, strong familiar with MTR and Zoom Rooms
- DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS preferred
- Control certification from one or more of the following manufacturers: QSC, Extron, Crestron
- Proficiency in Microsoft Office
Preferred Skills/Qualifications:
- Knowledge or familiarity with broadcast or hybrid conference-live event systems
- Able to commission and troubleshoot using only a virtual connection to the system with onsite support
- Achieve Extron AVE Associate
- Audinate Dante Level 3
- Biamp Tesira Server
- Q-Sys Level 2 and Control 201
- Extron Certified Control Professional
- Shure Integrated Systems Level 1.
- AVIXA CTS
Competencies:
- Self-starter that requires little direct oversight in performing tasks. Good customer Service Skills
Work Environment:
- This position will primarily on a jobsite with some office work.
- Employee will spend most of the day on their feet moving around the jobsite.
- Must be able to occasionally lift at least 40lbs and be able to climb ladders and stairs.
- Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision.
- Frequent travel required.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Medical and dental plan options to suit your family's needs
- Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Paid Time Off and Paid Holidays
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career site or email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
We’re seeking an experienced Lead Residential AV Technician to support and lead high-end home automation and home theater projects throughout the San Francisco Bay Area. This role is ideal for a hands-on leader who excels in luxury environments and delivers exceptional system performance and client experience.
Key Responsibilities
- Lead luxury residential AV and home automation installations from rough-in through final commissioning
- Install, configure, and troubleshoot home theaters, distributed audio/video, lighting control, networking, and control systems
- Oversee on-site installation quality, jobsite coordination, and adherence to project standards
- Perform rack builds, structured wiring, equipment termination, device configuration, and system testing
- Diagnose and resolve complex technical issues during installation and service calls
- Mentor and guide junior technicians while coordinating with project managers, designers, and clients
- Deliver polished client walkthroughs and system handoffs
Qualifications
- Proven experience in luxury residential AV and home automation
- Strong hands-on installation and troubleshooting skills across AV and networking systems
- Ability to read plans, execute scopes of work, and lead field operations
- Excellent communication, leadership, and customer-facing skills
- Professional demeanor suited for high-end residential environments
Compensation & Benefits
- Competitive compensation based on experience
- Health, Dental, Vision Insurance
- Paid Time Off (PTO) and paid holidays
- Opportunity to work on premier luxury residential projects throughout the Bay Area
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
The installation technician is responsible for performing a wide variety of installation duties on technology projects for our clients. This position is the key field position for the bulk of the actual work that gets done in our clients buildings. The install tech needs to coordinate with project management, field superintendents and others to fully understand their role on specific projects. They interpret our drawing packages to create the basis of the finished systems. This installation can include displays, projectors, loudspeakers, microphones, equipment racks, etc. Will also provide advice and guidance to Associate Installation Technicians as necessary.
Location: Must live in the Washington DC - VA area.
What You'll Do:
- Perform structured cabling installation: pull, terminate, label, and dress cables per project documentation and standards.
- Complete physical installation and wiring of AV devices (displays, speakers, microphones, cameras, control interfaces, etc.).
- Assemble, populate, and dress equipment racks with a high degree of workmanship and adherence to design documents.
- Solder and terminate connectors according to project specifications and accepted industry practices.
- Execute light physical construction tasks as required (e.g., blocking, mounting surfaces, hardware installation).
- Follow Diversified's installation procedures, quality guidelines, and safety protocols with minimal deviation.
- Maintain accurate daily records: timesheets, daily field reports, checklists, and as-built documentation.
- Collaborate effectively with Project Managers, Engineers, and Lead Technicians to ensure project milestones are met.
- Represent Diversified professionally on active job sites, including client and construction environments.
- Actively participate in ongoing training and skill development toward advancing technical proficiency.
Complexity:
This level of technician will be responsible for performing tasks on clients job sites with little supervision. On smaller projects this position may be responsible for the coordination with clients, contractors and subcontractors.
Decision Making Authority:
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general the project manager and a site supervisor are available to answer questions. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Working Environment:
Physical Demands:
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel:
Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.
What You'll Bring:
Education/ Certifications:
* High school or GED equal
* AVIXA CTS Certification is desired.
* Must have a valid drivers license and adhere to our insurance requirements
* OSHA 30 Certificate is highly desired. (NYC OSHA30 is desired)
* Other relevant certifications may be required or preferred based on the technology focus of the position.
Required Skills/Qualifications:
- 1+ years as an associate technician and/or fabrication technician or related industry experience.
- Proven ability to perform core AV installation tasks with minimal direct instruction.
- Competency with hand tools, power tools, and installation materials required for AV integration.
- Strong understanding of cabling types, termination techniques, and device mounting requirements.
- Ability to interpret functional design drawings, cable riser diagrams, and architectural drawings.
- Comfortable working on ladders, lifts, and in construction environments.
- Strong work ethic, attention to detail, and commitment to quality workmanship.
- Effective communication skills and ability to collaborate within a project team.
- Flexibility and adaptability to evolving site conditions and project priorities.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
TheProject Operations Field Implementation Manager, Canada is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 10- 15+ Diversified Technicians subcontractors at any given time, is responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for the team. This position is the onsite point for customer escalation and the face of Diversified during the implementation phase on key projects. This individual will work with PMO team and Engineering, ensuring Project Operations is aligned with the needs of our clients and the business unit needs.
Location: Greater Toronto Area
What You'll Do:
Primary Duties and Responsibilities:
- Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager.
- Assist in addressing performance of onsite resources and associates.
- Training - Termination, mechanical, client interface and other aspects of Diversified installation standards.
- First point of escalation for Field Issues with the client.
- Empowered to defuse and resolve onsite client issues.
- Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
- Provide onsite support for integration issues.
- Assist in development and deployment for Installation processes and standards.
- Recommends training for future growth and development of team to ensure best in class.
- Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime, weekends and may require overtime for extended periods to meet deadlines.
- Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Project Manager.
- Assist in developing growth plans for both process and operations staff to help ensure long term success.
- Helps develop and ensures compliance in Quality Assurance program.
- Field implementation and tracking of departmental goals and objectives.
- Responsible for site activities related to Safety, Quality Control and QA.
- Coordinates activities for service to ensure all systems requiring support are successfully included.
- Final verification of preparedness for site activities.
- Support fleet and/or delivery of tools and materials for field.
- Maintain and track tooling/ test gear.
- Site Surveys for projects and sales support.
- Verification for commissioning readiness.
- Review daily field reports for content and format.
Complexity:
- Verification and Implementation of standards in how Diversified deploys.
- Immediate point of escalation for job sites.
Decision Making Authority:
- Feedback on Hires/Fires/Reviews.
- Removal of personnel from jobsites.
- Standard training and enforcement for Contractors.
- Timesheet/PTO/Expense Verification.
Physical Working Environment:
- Ability to visit multiple jobsites in assigned geography.
- Must be able to lift 50 lbs.
Travel:
Frequent travel by car and occasional airplane trips are required. Employee must possess a valid Ontario driver's license. Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% of the time. Occasional travel by airplane for out-of-town projects may be required
What You'll Bring:
Required Skills/Qualifications
- 3+ years' experience as a senior or lead technician, or experience as a site superintendent with another company.
- Familiarity with a wide range of audio, video and networking equipment.
- High level of experience in construction environments
- Knowledgeable of low voltage electrical concepts.
- Possess advanced AV installation skills.
- Good verbal communication skills and good customer service skills.
- Ability to diagnose, troubleshoot and resolve technical problems.
- Preferred candidates hold CTS or CTSI certifications.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Medical and dental plan options to suit your family's needs
- Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Paid Time Off and Paid Holidays
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career site or email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.
This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.
What You'll Do:
- Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
- Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
- Perform troubleshooting and repairs on structured cabling systems and related hardware.
- Ensure all installations comply with relevant standards.
- Document all work performed, including test results and as-built drawings using BlueBeam.
- Collaborate with project managers, engineers, and other trades to ensure successful project completion.
- Maintain tools, equipment, and a safe, organized work environment.
- Provide technical support and guidance as needed.
- Participate in ongoing training to stay current with industry best practices and standards.
- Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
- Oversee all field operations and report progress, status and issues.
- Supervises the physical installation of a wide variety of technology into a wide variety of locations
- Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
- Able to read and understand functional design drawings and cable riser diagrams
- Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
- Able to build and wire custom panels from engineering drawings
- Advanced Fiber optic cable handling, installation termination and testing
- Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
- Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
- Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
- Conduct routine Preventative Maintenance and logs as required.
- Work with Remote support for service tickets that require escalation.
Complexity:
This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.
Decision Making Authority:
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Working Environment:
- Work is performed in commercial, industrial, and construction environments.
- May require working in confined spaces, on ladders, lifts, or at heights.
- Must be able to lift and carry up to 50 lbs.
- Exposure to varying weather conditions and construction site hazards.
Physical Demands:
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.
Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.
The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel:
Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.
Safety:
Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.
What You'll Bring:
Education & Certifications:
- High school diploma or equivalent required.
- Must possess the E06 Limited Energy Systems License
- OSHA 30 Certificate required
- Must have a valid US Passport.
- Must have a valid driver's license and adhere to our insurance requirements
Required Skills/Qualifications:
- Minimum 2 years of experience in low-voltage or structured cabling installation.
- Possess advanced AV installation skills
- Familiarity with a wide range of audio, video and networking equipment
- Proficient in the use of cable testers, hand tools, and power tools.
- Ability to read and interpret technical documents and blueprints.
- Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
- Willingness to travel to job sites as required.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and teamwork abilities.
- Good verbal communication skills and good customer service skills
- Ability to diagnose, troubleshoot and resolve technical problems
- Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
Preferred Skills/Qualifications:
- Experience with Service Now preferred.
- Experience with Software House preferred.
- AVIXA CTS Certification is preferred.
- AVIXA CTS-I Certification is highly encouraged
- Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
- Additional certifications from recognized structured cabling governing bodies are a plus.
Other relevant certifications may be required or preferred based on the technology focus of the position
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
