Training Framework Examples Jobs in Usa

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.

The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks.

We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.

Some of the skills needed for this role are:

• Communicate well verbally and in writing to support and lead your team.

• Perform customer care duties to provide high levels of service.

• Execute merchandising strategies to support store sales growth.

• Manage the store inventory and assets to maintain profitability.

We are invested in your growth and anticipate that you will be as well.  We expect our SMIT's to:

• Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program.

• Support your store as management team member and lead in a manner that is consistent with CVS values and policies.

• Engage your colleagues in support of the company's purpose of "helping people on their path to better health."

• Be willing to accept promotion roles with the market that you work in.

Selection for the SMIT position does not guarantee promotion into a Store Manager position.  Whether and when you are actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of openings.

•  Willingness to accept a promotion to Store Manager role at any location in the designated market.

•  Ability to transfer to other CVS Pharmacy stores located within the designated market.

•  Ability to work a schedule that may vary based on business needs.

•  High School diploma or GED

•  Bachelor's Degree

•  Retail management experience, or experience as a CVS Supervisor

• A high school diploma or GED is required

- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit  anticipate the application window for this opening will close on: 05/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Pay Rate while in training: $22.25/hour.
• Pay Rate: Drivers make an average of $65k - $95k their first year
• Home daily. Schedule will vary. CDL-A drivers will need to be available for overnight loads.
• Team driving
• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Paid holidays, earn vacation time, and sick leave accrual from day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

• Maneuver tractor into position to attach trailer and handle lines to secure.
• Operates truck in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Inspect tractor-trailer equipment for defects pre/post trip and submit DOT inspection report indicating condition.
• Operates Driver Delivery Handheld (DDH), document delivery receipts/product temperatures and exceptions. Inspects trailer to ensure product is secure for undamaged transport of product.
• Rides and trains with Driver Trainer of tractor-trailer to various destinations, gaining knowledge of commercial driving regulations and observing the Driver's skill in starting engine properly, approaching intersections, making turns, backing, parking, and maneuvering vehicle on the road and on customer premises.
• Maintain driver log (Manual or PeopleNet) according to DOT regulations, documenting delivery receipt, product temperatures and exceptions.
• Assists the Driver in unloading trailer and delivering product into customer premises.
• Other duties as assigned.

• High School Diploma or GED preferred.
• Be at least 21 years of age.
• Meet eligibility requirements in the McLane Transfer and Promotion Policy.
• Complete training and receive Class A CDL in 6 months or less.
• Ability and willingness to select/load/unload and/or deliver ALL products that may be ordered by McLane customers.
• Stand, walk, sit, climb, reach, bend, squat, and stoop to accomplish the essential job functions.
• Read and comprehend labels, instructions, and bills of lading.
• Perform mathematical calculations to verify quantities of product.
• Communicate with customers, management, and other teammates.
• Safely drive a tractor-trailer, use a 2-wheeled dolly, ramp, and on board PeopleNet devices.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

• Safety-focused
• Reliable
• Adaptable
• Dedicated

Are you an experienced Operating Room nurse ready to take your surgical career into the cardiovascular specialty?

We are seeking skilled OR RNs who want to transition into the Cardiovascular Operating Room (CVOR) through our structured CVOR Bridge Program. This program is designed for perioperative nurses who already understand the OR environment and are ready to build advanced expertise in cardiac and major vascular surgery.

If you are looking to specialize, increase your clinical complexity, and be part of a high-performing cardiac surgical team, this is your next step.

Why MedStar Washington Hospital Center?

• We are incredibly proud of our two-time ANCC Pathway to Excellence® designation and Magnet® Program Recognition, the highest credential for nursing a hospital can receive. MedStar Washington is one of only two hospitals in the nation to hold active dual designations for nursing excellence and a positive work environment, as recognized by the ANCC.
• Home to one of the nation’s top cardiology, heart, and vascular surgery programs, as recognized by U.S. News & World Report, and earned the highest possible quality rating for cardiac surgery from the prestigious Society of Thoracic Surgeons. 
• Ongoing investment in surgical services, including state-of-the-art CV operating rooms opening later this year.

Our cardiovascular service line performs a broad range of complex cardiac and vascular procedures, providing exposure to advanced technologies and intricate surgical cases. Nurses joining this program will become part of a highly specialized team supporting significant annual cardiac surgical volumes.

About the CVOR Bridge Program

This program is built for experienced OR nurses who bring deep clinical knowledge but may not have formal CVOR experience.

You will receive:

• Structured didactic CVOR curriculum
• Dedicated CVOR preceptorship
• Ongoing mentorship from experienced CVOR nurses and clinical educators
• Our goal is to provide the foundation, technical training, and confidence needed to successfully transition into the surgical cardiac environment.

Our Leadership & Support Structure

You will practice within a well-established Perioperative leadership model that includes:

• Director of Perioperative Services
• Assistant Director of Nursing (AODN)
• Specialty Clinical Educators
• Dedicated CVOR charge nurses and experienced preceptors

This structure ensures consistent support, professional development, and operational excellence.

Why Transition to CVOR?

Your OR background is highly valuable in the specialized CVOR setting. As a CVOR nurse, you will:

• Care for patients undergoing complex open-heart and major vascular procedures
• Collaborate closely with cardiac surgeons, perfusionists, anesthesia providers, and surgical technologists
• Develop advanced technical and procedural expertise
• Practice in a high-performing, team-based environment
• Expand your career opportunities within Cardiovascular and Perioperative Services

Qualifications

• Active DC RN license prior to start date
• Minimum of 1 year recent OR expereince
• Strong clinical judgment and critical thinking skills
• Commitment to completing the structured CVOR training program

What We Offer

• Highly competitive compensation
• Comprehensive benefits package
• Structured onboarding and specialty training
• Magnet-level nursing practice environment
• Long-term growth opportunities within Cardiovascular and Perioperative Services
• Access to professional development and advancement pathways

If you are an experienced OR nurse ready to specialize in one of the most advanced areas of surgical nursing, we encourage you to apply.

Join our CVOR Bridge Program and take the next step in your perioperative career.

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .This role is on-site at our Tucson facility.

Why start building your career at Afni?We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.A training program and leadership team that believes in you.

After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses.

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.

Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!Six months of sales experienceMust have GED or High School Diploma

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .This role is on-site at our Tucson facility.

Why start building your career at Afni?We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.A training program and leadership team that believes in you.

After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses.

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.

Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!Six months of sales experienceMust have GED or High School Diploma

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .This role is on-site at our Tucson facility. Why start building your career at Afni?

We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

This position is for one of our sales teams: either auto insurance sales, where you will be handling mainly inbound calls from people looking to purchase auto insurance; or wireless customer service, where you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!Six months of sales experienceMust have GED or High School Diploma

The Sherwin-Williams Floorcovering Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Floorcovering Facility Management or Sales Representative role in 18-24 months. With Sherwin-Williams' promote-from-within philosophy, you will have the opportunity to progress into a Floorcovering Operations Manager or Field Technician position upon successfully completing the initial 8-to-12-week training. With a national footprint, Sherwin Williams Floorcovering serves professional clients in all major markets throughout the United States. This provides you with career flexibility and consistent growth opportunities.

This position's typical schedule is 44 hours per week, which may include evenings and/or weekends.

Upon successful completion of the Floorcovering Management & Sales Training Program, candidates will be placed into either a Floorcovering Operations Manager or Floorcovering Field Technician position in one of the following states:

• Kansas
• Iowa
• Minnesota
• Nebraska

During the program, you will partner with facility leadership, sales, and regional management to oversee a multi-million-dollar business, providing leadership and insight into the development and strategy of that facility. Throughout the program, you will gain knowledge in facility operations, core products, installation techniques, customer service, and client development, allowing you to understand the significant part you'll play in the team's success. You will assist in growing the company's market share by partnering with and selling floorcovering materials to commercial consumers, such as large property management companies, builders, and renovation contractors. You will gain insight into the organizational structures of customers operating in key market segments and become experienced at interacting with individuals responsible for procurement, community management, project management, maintenance, and property development.

Our training experience provides you with all the skills necessary for a successful career in facility management or professional sales. After you complete the training program, you can count on a career trajectory with a clear beginning and an open end meaning you shape your future!

What you will gain:

• Limitless Career Opportunities
• Leadership Development
• Professional Networking

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Complete training consistent with established program

Support business strategies to increase sales and optimize profitability

Ensure high levels of customers satisfaction through excellent service

Build and maintain knowledge of all products to ensure effective customer recommendations

Build positive relationships with wholesale and retail customers

Complete store administration

Ensure compliance with policies and procedures including safety, loss prevention, and security

Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays

Support employee training, development, performance management, and corrective action

Respond to and resolve any customer and/or employee complaints

Partner with Store Manager to make outside sales calls to increase market share

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must have at least a bachelor's degree by the start of this development program
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications:

• Have at least one (1) year experience working in a retail, sales, or customer service position
• Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc.
• Have previous work experience selling floorcovering and/or floorcovering products
• Have work experience using timekeeping and/or customer relationship management ("CRM") systems
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life with rewards, benefits and the flexibility to enhance your health and well-being

Career with opportunities to learn, develop new skills and grow your contribution

Connection with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

What is the Process to get Started?

Step 1 Online Application

Find the role(s) that interest you on our Careers page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems

Location: Denver, CO

Schedule: Monday-Friday with a start time of 6:30 AM

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

The Installer will assist in performing safe and effective installations following all Company standard operating procedures (SOPs) and PPE protocol while providing customers with a 5-star experience.

Key Role Accountabilities:

• Arrive at warehouse by 6:30 AM to load materials and trucks
• Travel to customer's home, greet them, and establish rapport
• Demo existing bath/shower and install new tub or pan, wall surround, and update plumbing if needed
• Clean up thoroughly, showing care for the customer's home
• Collect paperwork and payment, then return to warehouse

Compensation:

• The approximate hourly for this position is $18-$21 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Minimum Requirements:

• Experience in carpentry, remodeling, plumbing, construction or a hunger to learn!
• Basic knowledge of hand tools and power tools
• Valid Driver's License and reliable transportation
• Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers for the last 4 consecutive years. This includes recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.

Immediately hiring School Bus Drivers in California, MO! Paid CDL training, flexible hours, no nights or weekends, and a chance to make a difference every day.

Looking for a flexible, rewarding job close to home? Durham School Services is now hiring part-time and seasonal School Bus Drivers in California, MO. This is your chance to join a trusted, safety-focused transportation provider where your work makes a real difference for students, families, and the community.

Pay: $20/hour

Guaranteed Hours: 20 hours/week

Location: 603 Russellville Rd, California, MO 65018

Bring a friend apply together, interview on the spot, and start your new school bus driver career today!

Why Join Durham School Services?

• Competitive hourly pay with weekly direct deposit
• Paid CDL training We'll help you get your permit + pay you to train!
• Flexible part-time schedule with split shifts (morning & afternoon)
• No nights, weekends, or holidays perfect work-life balance
• Seasonal employment option with summers off
• Guaranteed minimum hours with opportunities for extra routes and field trips
• Access to benefits including medical, dental, vision, 401(k) (plan details vary by location) Eligible locations may also offer sign-on, attendance, or referral bonuses ask us for details! A supportive, family-oriented work environment where safety is our #1 priority

Who Makes a Great School Bus Driver? We welcome applicants from all backgrounds:

• New to commercial driving we provide paid CDL training
• Experienced drivers (CDL-A/B, delivery, shuttle, transit)
• Veterans & military service members
• Parents, retirees, and those seeking part-time or split-shift work
• Customer service, retail, hospitality, camp counselors, coaches, school support staff, Medical transport drivers, nursing home drivers, patient transfer specialists, trades & mechanics

Responsibilities:

• Safely operate a school bus on assigned local routes
• Transport students to and from school, sports, and events
• Perform pre-trip and post-trip vehicle inspections
• Maintain a clean, safe bus environment
• Communicate courteously with students, parents, and school staff
• Follow all federal, state, local, and company safety rules

Qualifications

Requirements:

• Valid driver's license with a clean driving record (no CDL needed to start).
• Must have held a driver's license for at least 3 years (5 years if applying in Tennessee).
• Minimum age: 21 (25 in Tennessee). If you've held a DOT-regulated driving role in the past 3 years, we must be able to verify that employment per DOT guidelines.
• Pass DOT drug screen, physical, and background check
• Compliance with DOT regulations (marijuana prohibited, even for medical use)
• Reliable attendance & safety-first attitude

Company name is: Durham School Services

At Durham School Services, safety, reliability, and community are at the heart of what we do. Every day, our professional drivers safely transport students to and from school, field trips, and extracurricular activities while enjoying flexible, rewarding careers with industry-leading training and benefits.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.

We have various schedules ranging from 8:00 am CST to 10:00 pm CST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday.

Military veterans and spouses are highly encouraged to apply.

Relocation assistance is not available for this position.

As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.

We are currently seeking dedicated professionals to work in our San Antonio office at 9800 Fredericksburg Rd San Antonio, TX 78288 for future insurance sales and customer service opportunities in March 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.

What you'll do:

• Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.

• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.

• Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.

• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

• Maintain required Property & Casualty license and state registrations.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED equivalent

• Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.

• Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)

• Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.

• Effective time management and organizational skills.

• Successful completion of a job-related assessment may be required

What sets you apart:

• 1 year of customer contact experience in a needs-based sales environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

• US military experience through military service or a military spouse/domestic partner

Training Schedule: Monday - Friday 9:30am-6:00pm

Work Schedule: 8hr shifts within the hours of 8:00am – 10:00pm CST
USAA provides support to our members 7 days a week.

After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day.

All work schedules for this role are 40 hours per week.
Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members.

Salary: The hiring range for this position is: $45,010-$46,010

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.

We are currently seeking dedicated professionals to work in our San Antonio office as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

What you'll do:

• Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.

• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.

• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.

• Resolve status inquiries and, when appropriate, route to handling adjuster.

• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.

• Apply strong time management skills by closely adhering to assigned work schedule.

• Embrace continuous improvement and development through coaching and collaboration with manager and team members.

• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.

• May assign or initiate emergency services when required on specific claims.

• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.

• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.

• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.

• Ability to prioritize and multi-task while navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

• May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,750 to $45,750

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.

We are currently seeking dedicated professionals to work in our Chesapeake, VA office, located at 1341 Crossway Blvd, Chesapeake, VA 23320  as an Associate Auto Adjuster . Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or equivalent experience or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

• Ability to prioritize and multi-task while navigating through multiple business applications

• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC)

• Successful completion of a job-related assessment is required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• Bachelor’s degree

Compensation range: The hiring range for this position is: $49,840 to $51,840

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.