Product Delivery Manager III
Job Description
Job Title: Product Delivery Manager III
Location: Rosemead, CA (Hybrid) - Onsite days Tuesday/Wednesday
Duration: ?12 Months
Description:
Key Responsibilities:
Qualifications
Desired Skills/Attributes
Location: Rosemead, CA (Hybrid) - Onsite days Tuesday/Wednesday
Duration: ?12 Months
Description:
- The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions
- This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the "Discovery Packet" required for IT to provide accurate estimates and for leadership to make investment decisions.
- This is a hands-on discovery and research role, not a delivery role and not a people-management role.
Key Responsibilities:
- Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.
- Produce "shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
- Works with the Senior Manager of Product to create ROI models (when needed)
- Translate scattered backlog into strategic themes.
- Research & Validation Leadership
- Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
- Leverage call center data, QM analytics, and operational insights to validate root causes.
- Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
- Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.
- Stakeholder & Scope Management
- Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
- Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
- Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.
Qualifications
- High School Diploma or Equivalent
- 5+ years in Discovery, UX Research, Product Strategy, and Service Design
- Strong skills in blueprinting, journey mapping, and early-stage prototyping
- Ability to translate user needs and operational insights into business value.
- Strong synthesis, facilitation, and problem-facing capabilities
Desired Skills/Attributes
- Experience in large, complex, and regulated enterprises (preferred)