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Executive Assistant Position Summary

The Executive Assistant to the Global Technology Executive provides high-level administrative, operational, and strategic support to enable the effectiveness of the global technology organization. This role goes beyond traditional executive assistance, serving as a trusted partner to the Executive with direct responsibility for project portfolio coordination, technology procurement leadership, and cross-functional communication.

The ideal candidate demonstrates a strong sense of urgency, exercises exceptional judgment and confidentiality, and possesses advanced Microsoft Office skills, particularly in Excel and PowerPoint, to support executive decision-making and enterprise-wide initiatives.

Executive Assistant Key Responsibilities

• Executive & Strategic Support
• Provide proactive, high-level administrative support to the Executive, including calendar management, meeting coordination, and preparation of executive materials
• Anticipate needs, prioritize competing demands, and act with urgency in a fast-paced, global environment
• Handle highly sensitive and confidential information with discretion and professionalism
• Serve as a trusted liaison between the organization and internal/external stakeholders
• Establish disciplined, proactive calendar management, optimizing the Global Executive’s time through strategic prioritization, preparation, and conflict resolution across multiple time zones

Project Portfolio Support

• Support the Global Technology Project Portfolio by tracking initiatives, milestones, dependencies, risks, and deliverables
• Maintain and manage portfolio dashboards, reports, and executive summaries using Excel and PowerPoint
• Coordinate portfolio reviews, governance meetings, and leadership updates
• Partner with project managers and technology leaders to ensure timely, accurate reporting and follow-through

Procurement Coordination Responsibilities

• Act as the primary point of coordination for technology procurement activities on behalf of the organization
• Manage purchase requests, vendor onboarding, renewals, and contract documentation in collaboration with Finance, Legal, and Procurement teams
• Track budgets, forecasts, and spend using Excel-based models and reporting tools
• Ensure procurement processes are followed efficiently while meeting business urgency

Communication & Collaboration

• Prepare clear, concise, and professional executive communications, presentations, and reports
• Facilitate effective communication across global, cross-functional teams
• Represent the Organization with professionalism, responsiveness, and credibility

Executive Assistant Required Qualifications

• 8-10 years of experience supporting senior executives, preferably in a technology or global corporate environment
• Demonstrated experience supporting project portfolios and/or procurement processes
• Exceptional organizational skills with a proven ability to manage multiple priorities under tight deadlines
• High level of integrity with demonstrated ability to maintain strict confidentiality

Executive Assistant Technical & Professional Skills

• Advanced proficiency in Microsoft Office, with particular strength in:
• Excel (tracking, reporting, formulas, data analysis)
• PowerPoint (executive-level presentations, storytelling, visual clarity)
• Strong written and verbal communication skills
• Detail-oriented with excellent follow-through and accountability

Executive Assistant Personal Attributes

• Strong sense of urgency and ownership
• Highly professional, discreet, and trustworthy
• Confident communicator who can interact effectively with senior leaders
• Proactive, resourceful, and solution-oriented

First 90 Days – Success Metrics

First 30 Days: Orientation & Foundation

• Establish a trusted working relationship with the Executive and key members of the technology leadership team
• Demonstrate full understanding of Global Executive’s priorities, operating rhythm, and decision-making cadence
• Independently manage calendar, meetings, and communications with accuracy and responsiveness
• Gain working knowledge of the global technology project portfolio, key initiatives, and governance processes
• Learn and adhere to all confidentiality, procurement, and financial control requirements
• Produce accurate, timely meeting materials and executive communications using Excel and PowerPoint

Days 31–60: Ownership & Execution

• Independently coordinate project portfolio reporting, including dashboards, timelines, and executive summaries
• Deliver consistent, high-quality portfolio updates that require minimal revision from leadership
• Take ownership of technology procurement coordination, including tracking requests, approvals, and renewals
• Establish reliable Excel-based tracking for spend, contracts, and procurement status
• Proactively identify risks, gaps, or delays within the project portfolio or procurement processes and escalate appropriately
• Demonstrate a strong sense of urgency through timely follow-up and issue resolution

Days 61–90: Optimization & Impact

• Operate as a trusted extension of the Global Executive, anticipating needs and driving follow-through without prompting
• Provide clear, executive-ready visibility into the technology project portfolio, enabling informed decision-making
• Improve efficiency and clarity in portfolio and procurement reporting through refined templates or processes
• Ensure procurement activities are well-documented, compliant, and aligned with budget expectations
• Deliver polished executive presentations and communications with consistent quality and professionalism
• Be recognized by key stakeholders as reliable, responsive, and highly confidential

90-Day Outcomes

• By the end of the first 90 days, the Executive Assistant will:Enable the Global Executive to focus on strategic priorities with confidence in operational execution
• Provide dependable, accurate insights into project portfolio status and technology spend
• Serve as a central point of coordination across portfolio management and procurement
• Establish credibility and trust across global technology and corporate partners

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) organization is seeking an Information Technology Engineer to support engineering databases and applications related to safety, design, configuration management, and change management. This is a BDS position located in Tukwila, Washington, and reports to the P-8 Data Management Team. This position will be 100% onsite in Tukwila, WA.

The P-8 program is a high-visibility, advanced commercial derivative military aircraft program supporting the U.S. Navy and international customers. As an Information Technology Engineer, you will design, develop, and support engineering applications and databases that enable configuration management and engineering data integration, ensuring data integrity and accessibility across multiple engineering functions.

Position Responsibilities:

• Design, develop, and code configuration management and engineering applications using MS Access Front End database architecture.
• Develop and administer SQL Server Database Management Systems serving as data repositories for MS Access Front End applications.
• Provide database application support to engineering teams and integrate engineering data from various sources.
• Maintain access control for servers, databases, and file shares associated with applications.
• Collaborate with engineering to understand tasking, needs, and data/deliverables requirements.
• Support computing system environments and solutions aligned with engineering principles and processes.
• Administer cloud services and virtual machines running Windows OS.
• Apply Product Lifecycle Management knowledge in an industrial production setting.

This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship. An interim and/or final U.S. Secret Clearance post-start is required.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement.
• For Level 4 Engineer: Minimum of 9 or more years of related work experience
• For Level 5 Engineer: Minimum of 14 or more years of related work experience
• Experience with MS SQL Server database administration and development.
• Advanced knowledge of T-SQL, PL/SQL, VBA, or equivalent Microsoft development languages such as VB or C#.
• Advanced Microsoft Access database experience, including distribution support of existing applications.
• Experience designing, implementing, and supporting computing system environments.
• Experience with cloud services and virtual machine administration on Windows OS.
• Experience with Product Lifecycle Management in an industrial production environment.

Preferred Qualifications (Desired Skills/Experience):

• Familiarity with engineering data management and configuration/change management processes.
• Strong problem-solving and communication skills.
• Ability to work collaboratively with engineering teams to support data and application needs.

Relocation:
This position does offer relocation.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Shift:
This position is for 1st shift.

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Level 4: $135,150-$182,850

Level 5: $165,750-$224,250

Applications for this position will be accepted until Mar. 26, 2026

Export Control Requirements:

This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Senior Government Affairs Technology & Competition

A bipartisan government relations and communications firm providing strategic advice to companies, trade associations, nonprofits, and individuals seeks a senior lobbyist to join its growing technology and competition practice. This role focuses on advocacy before congressional Republicans and a Republican administration, with an emphasis on technology, telecommunications, broadband, and competition policy.

What You Will Do

• Develop and execute federal advocacy strategies for Fortune 500 companies, trade associations, startups, and other clients on technology and competition issues
• Represent clients before Republican members of Congress and their staffs, the Executive Branch, federal regulatory agencies, industry coalitions, and other policy forums
• Lead client advocacy on technology policy, including telecommunications, cybersecurity, artificial intelligence, privacy, broadband, media, FCC oversight, and platform competition
• Engage with the House Energy and Commerce Committee and the Senate Commerce, Science, and Transportation Committee, particularly their Communications and Technology and Communications, Media, and Broadband subcommittees, which oversee FCC authorization and oversight, broadband deployment and access, spectrum policy, and wireless, wireline, satellite, cable, and media issues
• Navigate competition and antitrust considerations affecting technology and telecom companies, including engagement with the House and Senate Judiciary Committees as appropriate
• Maintain active relationships with the Executive Office of the President, the Office of Science and Technology Policy, the Department of Commerce (including NTIA and NIST), and the Federal Communications Commission
• Craft and execute strategic client engagement plans aligned with Republican policy priorities and messaging
• Research, draft, and deliver policy updates, issue papers, one-pagers, and other advocacy materials for clients and policymakers
• Spot emerging legislative and regulatory developments and provide timely, actionable guidance to clients
• Contribute to business development efforts and help expand the firm’s technology and competition practice

What You Bring

• Ten or more years of experience on Capitol Hill and/or in government affairs roles, with a strong background working with Republican members, committee staff, or administrations
• Demonstrated expertise in issues under the jurisdiction of the House Energy and Commerce Committee and the Senate Commerce, Science, and Transportation Committee; experience with Judiciary Committee work on competition and antitrust is a plus
• Well-established network of relationships with congressional Republicans and senior committee staff, Executive Branch officials within the Executive Office of the President, the Office of Science and Technology Policy, and the Department of Commerce, and federal regulators including the Federal Communications Commission
• Expert knowledge of the federal legislative and regulatory processes, particularly as they relate to technology, telecommunications, and broadband
• Ability to translate complex client priorities into effective advocacy strategies for Republican policymakers
• Highly organized, with the ability to manage multiple clients and competing deadlines in a fast-paced environment
• Excellent written and verbal communication skills and comfort operating at both senior and junior levels

Benefits & Growth

• Unlimited vacation
• Generous health care and retirement benefits
• Clear advancement opportunities

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.

This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.

Learn more at Fractal | Intelligence for Imagination.

Note: This position is not eligible for Immigration Sponsorship at this time.

About the Role

This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.

As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.

Responsibilities

Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.

You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.

Technical Depth (Hands-On Architecture)

• Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
• Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
• Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
• Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems

Executive Presence & Live Architectural Thinking

• Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
• Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
• Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
• Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
• Represent Fractal at the highest level of client relationship

Team Leadership (Building & Driving Senior ICs)

• Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
• Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
• Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
• Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice

Forward-Deployed & Embedded Delivery

• Lead and run FDE-style engagements where your team operates inside the client's engineering environment
• Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
• Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
• Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
• Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them

Candidate Profile

Technical Qualifications

TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:

• GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
• AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
• Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
• Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
• Real-time and event driven data pipelines (e.g. network telemetry)
• Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations

Non-technical Qualifications

We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.

• 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
• Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
• Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
• The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
• Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
• A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
• Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
• Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)

Strong Preferences

• Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
• Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
• Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
• A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
• Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns

Who Thrives Here

The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:

• Enjoy being client-facing and accountable for outcomes.
• Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
• Believe great platforms come from strong engineering culture plus disciplined execution.
• See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Us

We are a leading technology and electrical contracting organization specializing in the design, implementation, and support of ICT systems for commercial, industrial, healthcare, government, and mission-critical facilities. Our team delivers innovative technology infrastructure solutions that power connectivity, communication, and security in today’s digital-first world.

Position Overview

The ICT Engineer will play a key role in planning, designing, and implementing network infrastructure, communications technologies, and intelligent building systems. This role requires a strong technical foundation in structured cabling, network systems, wireless technologies, and industry standards, with the ability to collaborate across engineering, field installation, and client teams.

Key Responsibilities

•Develop ICT infrastructure designs, drawings, and specifications including structured cabling, pathways, and equipment rooms

•Support outside plant (OSP) and inside plant (ISP) low-voltage system planning

•Create technical documentation, submittals, and as-built packages

•Perform site surveys, assessments, and technology audits

•Assist in wireless network planning, DAS coordination, and technology integration

•Provide engineering support during installation, testing, and commissioning

•Ensure compliance with TIA, BICSI, NEC, and relevant standards

•Collaborate with project managers, field technicians, engineers, and clients

•Troubleshoot ICT-related issues during design and build phases

•Participate in QA/QC reviews and support project close-out deliverables

Qualifications

Required

•Bachelor’s degree in engineering, Information Technology, Telecommunications, or related field — OR equivalent experience

•Strong understanding of ICT design standards (TIA/EIA, BICSI, NEC)

•Knowledge of structured cabling, fiber, network hardware, pathways, and grounding

•Technical aptitude with network systems, Wi-Fi, DAS, and smart building technology

•Excellent documentation, communication, and coordination skills

Preferred

•BICSI credentials (RCDD, DCDC, TECH, INST, RTPM, etc.)

•CCNA, Network+, or similar networking certifications

•Experience with CAD, BIM, or modeling tools

•Experience in construction or technology integration environments

•Familiarity with project management tools and workflows

What We Offer

•Employee Stock Ownership Plan (ESOP)

•Competitive salary

•Comprehensive benefits package

•Professional growth and certification support (BICSI, manufacturer training, etc.)

•Opportunity to work on high-profile technology infrastructure projects

•A collaborative culture focused on innovation and continuous improvement

Relocation Not Available: Local Candidates Only

Job Summary

• Perform preventative maintenance and calibration on SMT equipment (e.g., screen printers, pick-and-place machines, reflow ovens, AOI) according to established schedules and procedures.
• Diagnose and repair complex SMT equipment malfunctions, including mechanical, electrical, and software issues, in a timely manner to minimize downtime.
• Assist engineers in process optimization, equipment setup, and the development of new manufacturing processes and procedures.
• Monitor SMT line performance, identify potential issues, and implement corrective actions to improve efficiency, quality, and yield.
• Provide technical support to production operators, offering guidance and training on SMT equipment operation and basic troubleshooting.
• Document all maintenance activities, repairs, and process changes accurately and thoroughly.
• Participate in root cause analysis for production defects and implement effective solutions.
• Adhere to all safety regulations and company policies, maintaining a clean and organized work environment.
• Collaborate effectively with cross-functional teams, including production, quality, and engineering, to resolve issues and achieve production goals.
• Flexibility to work night shifts, including weekends and holidays as required.

Job Qualifications

• Associate's degree in Electronics, Mechatronics, or a related technical field, or equivalent practical experience.
• Minimum of 3-5 years of experience as an SMT Technician or similar role in a high-volume manufacturing environment.
• Strong understanding of SMT processes, equipment operation, and common defects.
• Proficiency in troubleshooting and repairing complex SMT machinery, including electrical, mechanical, and pneumatic systems.
• Ability to read and interpret schematics, technical drawings, and equipment manuals.
• Experience with various SMT equipment manufacturers (e.g., Fuji, Panasonic, Mycronic, Juki, DEK, MPM, BTU, Koh Young, Mirtec) is highly desirable.
• Familiarity with IPC standards and quality control principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
• Proficient in using standard hand tools, diagnostic equipment, and computers.
• Ability to lift up to 35 lbs and stand for extended periods.

IT Business Analyst

Location: Charlotte, NC; Denver, CO ( 5 days onsite)

Local nearby Candidates required

W2

Must have skills:

• 6+ years of Business Analysis experience, with at least 3 years supporting MetricStream implementations (M7/M8 preferred).
• Deep understanding of GRC disciplines-Risk, Issues, Controls, Compliance, Policy, or Operational Risk.
• Strong expertise in requirements management, process engineering, functional design, and documentation.
• Familiarity with integrations, APIs, data modeling, and SQL for analysis/troubleshooting.
• Banking/Financial domain experience.

Required Qualifications:

• Demonstrated ability to influence senior stakeholders and drive consensus across business and technology teams.
• Experience leading Agile ceremonies and working in Scrum or hybrid delivery models.
• Excellent communication, facilitation, and problem-solving skills.

Key Responsibilities:

• Lead end-to-end requirements elicitation for complex GRC processes across multiple stakeholder groups.
• Translate business needs into advanced functional specifications, configuration requirements, and user stories for MetricStream modules.
• Drive solution design discussions, evaluate platform capabilities, and recommend best-practice configurations aligned to enterprise standards.
• Partner with technical teams on integrations, data mapping, API/interface requirements, and system architecture discussions.
• Oversee and guide testing phases (SIT, UAT), including test strategy, scenario design, issue triage, and sign-off.
• Provide leadership in stakeholder management-facilitating workshops, resolving requirement ambiguities, and influencing decision-making.
• Support project planning, release readiness, change management, and deployment activities.
• Identify process improvement opportunities and contribute to long-term GRC platform strategy and governance.

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

GENERAL SUMMARY:

The Project Manager & Analyst – Technology supports the Chief Information Officer (CIO) and IT leadership team by supporting, planning, coordinating, and driving technology initiatives across the organization. This role works across software, data, infrastructure, and vendor-led projects, partnering with IT directors, managers, and business stakeholders to ensure initiatives are well-defined, actively managed, and delivered to completion. This position requires a strong technology foundation and hands-on experience managing technology projects. The role blends project management, analysis, and execution, with an emphasis on understanding technical constraints, managing risk, and maintaining momentum across complex initiatives. This role emphasizes on-site presence to build and sustain strong working relationships with internal and external stakeholders through in-person engagement.

Essential Responsibilities:

• Supports the CIO in planning, prioritizing, and managing the IT project and initiative portfolio.
• Actively supports and manages technology projects from initiation through completion, including schedules, dependencies, risks, and deliverables.
• Partners with IT directors and technical teams to plan and coordinate software and system implementation, infrastructure, and vendor-led initiatives.
• Drives project schedules, track progress, and hold stakeholders accountable to milestones and commitments.
• Identifies and communicates technical risks, constraints, and trade-offs in collaboration with technical leads.
• Gathers, analyzes, and documents business and technical requirements.
• Facilitates cross-team coordination where projects span multiple IT domains.
• Prepares clear, concise project documentation, status reports, and executive-level summaries.
• Supports vendor coordination, planning, and delivery oversight.
• Assists with intake, prioritization, and sequencing of technology initiatives.
• Helps improve project management practices, templates, and reporting across IT.
• Serves as a connective layer between strategy, technical execution, and communication.
• Serves as a visible and accessible point of contact for stakeholders during all project phases.
• Performs other related duties as assigned.

Job Specification:

• Bachelor’s degree in information systems, Business, Healthcare Administration, or equivalent experience.
• 4–8+ years of experience managing technology projects or initiatives.
• Demonstrated experience in software development project management, IT infrastructure project management, or enterprise system implementations.
• Experience working directly with technical teams, vendors, and architects required.
• Healthcare or regulated industry experience preferred.
• Strong understanding of technology project lifecycles and delivery methodologies.
• Ability to understand and discuss technical concepts, constraints, and risks credibly.
• Proven ability to drive schedules, manage dependencies, and deliver outcomes.
• Strong analytical and problem-solving skills.
• Clear, confident written and verbal communication skills.
• Ability to operate independently while partnering closely with senior leaders.
• Pragmatic, execution-oriented mindset.

Salary range: 82-100k

EEO Statement

Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Element Care is committed to valuing diversity and contributing to an inclusive working environment.

Compensation details: 82 Yearly Salary

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