Technical Usa Jobs in Usa

Introduction:

We are a Privately-Owned Solar Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and custom installation solutions that enhance the overall adoption of solar.

The Technical Support Specialist I provides technical support for customers, installers, and internal teams related to solar racking system design and installation. This role focuses on learning products, processes, and field practices while supporting commercial and utility scale ground mount solar projects under the guidance of senior team members.

The position assists with technical inquiries, documentation, and project support while developing core knowledge of site conditions, environmental loads, and installation constraints.

Key Responsibilities

Technical & Customer Support

• Assist in responding to customer and internal technical inquiries related to solar racking systems and installation methods.

• Support troubleshooting of common installation and constructability questions under supervision.

• Escalate complex or project specific issues to senior technical staff or Engineering as required.

Design & Documentation Support

• Review and interpret basic engineering drawings, layouts, and installation manuals with guidance.

• Assist in confirming product compatibility based on general site conditions and documented standards.

• Support maintenance of technical documentation, FAQs, and internal knowledge bases.

Field & Installation Awareness

• Learn standard installation practices and common field challenges for ground mount racking systems.

• Review site photos and installer feedback to help identify potential concerns related to terrain or soil conditions.

• Participate in site visits, training sessions, or inspections for learning purposes as needed.

Systems & Process

• Enter and maintain accurate technical records in CRM and document control systems.

• Track support requests and follow established workflows and SOPs.

• Develop familiarity with internal tools, processes, and cross functional communication.

Required Skills & Qualifications

• 0–2 years of experience in solar, construction, engineering support, or a related technical field (internships acceptable).

• Basic understanding of solar PV systems and ground mount racking concepts.

• Ability to read and understand technical drawings at a foundational level.

• Awareness of environmental factors affecting installations (soil conditions, wind, snow, corrosion).

• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).

• Strong willingness to learn technical products, standards, and processes.

• Strong communication skills and attention to detail.

• Ability to work collaboratively in a team based environment.

Preferred Skills & Qualifications

• Exposure to solar installation, field support, or construction environments.

• Coursework or degree in Engineering, Construction Management, Renewable Energy, or related field.

• Basic familiarity with CRM systems or technical documentation tools.

• Interest in pursuing NABCEP or other relevant certifications.

Our Core Values:

We want a problem solver to interact ambitiously with our business and not just accomplish a task.

The ideal individual will align well with our Core Values:

o Trust

o Excellence

o Accountability

o Collaboration

o Service

o Innovation

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

The Associate Technical Designer supports the Technical Designer in all aspects of technical design to ensure that products meet established standards for fit, quality, and consistency. This role works closely with the Technical Designer to prepare fittings, measuring garments, reviewing patterns, and clearly communicating accurate fit comments to vendors.

The ideal candidate is proactive, detail-oriented, highly organized, accurate, and possesses strong communication skills. They should be self-motivated and capable of working independently in a fast‑paced, collaborative environment.

Essential Duties and Responsibilities

• Support the Technical Designer in all areas of the technical design process
• Organize, measure, and prepare samples for fittings
• Review patterns and garment construction to ensure consistency, accuracy, and alignment with approved blocks and design intent
• Assist Technical Designer with developing technical packages and creating specs
• Attend fittings, take detailed notes, and translate fit corrections into clear actionable fit comments
• Attend meetings as needed, at the manager’s discretion, to support team priorities.
• Support communication with cross functional partners and vendors as needed.
• Maintain organized records of histories such as samples, fit archives, block libraries, and more.
• Demonstrate accountability, attention to detail, accuracy, and willingness to learn.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.

Qualifications

• Bachelor’s degree in Fashion/ Technical Design or a related field is strongly preferred
• An associate’s degree in Fashion or Technical Design may be acceptable when combined with equivalent professional experience
• Minimum of 2-4 years of work experience in Technical Design
• Comprehensive knowledge of patternmaking principles and garment construction fundamentals
• Proficiency in Adobe Illustrator, experience with Gerber and Centric PLM is a strong plus
• Must be extremely well organized, work well under pressure and be a strong problem solver
• Self-motivated, proactive, and able to take initiative
• Capable of managing multiple priorities and deadlines in fast‑paced environments
• Excellent written and verbal communication skills
• Positive, collaborative attitude and strong interpersonal/teamwork skills
• Strong comprehension skills and ability to absorb and act on complex information
• Excellent written and verbal communication skills

Competencies

• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.**
• Medical, Dental, Vision and Life Insurance.**
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

**For eligible Boot Barn Partners

PAY RANGE: $30.00 - $35.00/hr*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

California Privacy Notice

Technical Designer (Woven Development + Sweater Production)

Overview

We’re looking for a Apparel Technical Designer to own fit and technical execution from development through production, with clear category responsibility and strong internal leadership.

This role partners closely with our overseas production/PD manager while leading the technical process internally with our U.S.-based team.

Key Responsibilities

- Own garment fit and technical accuracy from development through production for woven styles

- Responsible for sweater technical design during the production phase, ensuring specs, fit, and approvals are accurate and consistent through bulk

- Start all tech packs and finalize them for handoff to overseas factories

- Send Techpacks and manage communication directly with factories, ensuring they have all necessary information, updates, and approvals

- Lead fittings, provide clear corrections, and ensure consistency from proto through TOP

- Create and maintain specs, grading, and construction details across all styles

- Partner with the overseas production/PD manager, who manages timelines and delivery, while you ensure all technical and fit information is accurate and complete

- Serve as the internal technical lead, working closely with the creative woven designer and sweater designer to translate design intent into production-ready garments

- Communicate fit comments, construction updates, and technical changes clearly and proactively to overseas partners

Ownership & Expectations

- Responsible for ensuring fit integrity from development through production

- Must be highly organized and able to independently prioritize workload based on style importance, business needs, and timing — without waiting to be directed on what to tackle next

- Own communication flow with factories on all technical and fit matters

- Comfortable balancing hands-on technical work with internal leadership and cross-functional collaboration

- Able to identify issues early and proactively drive resolution

Ideal Profile

- Strong experience in woven and sweater categories

- Confident leading fittings and making independent fit decisions

- Detail-oriented with exceptional follow-through

- Comfortable collaborating across time zones with overseas partners

- Able to learn and adapt quickly to new systems, tools, or software

- Thrives in a lean, entrepreneurial environment where initiative and accountability matter

Job Title: Technical Designer (Associate level)

Location: In-Office – Los Angeles, CA 

Schedule: Full-Time; Monday-Friday 8:30am-5:00pm 

Department: Production 

Reports To: Director of Production 

Compensation: $31.00 to $36.00 an hour 

Position Summary 

The Judy Blue Technical Designer will demonstrate expertise and knowledge in both junior and plus-size denim – development, fit, construction, sizing, grading, and production practices and procedures. The ideal candidate will have proven success in an apparel/garment construction and manufacturing environment with a specific focus on denim. The Technical Designer is responsible for a cross-functional position that interacts with both the creative and executive parts of the business. This role collaborates with the Technical Design, Design, Product Development, and Production teams, and reports to the Director of Production. 

Key Responsibilities 

• Support the Technical Design team in all aspects; working closely with other team members to effectively manage the overall workload related to construction, fit, approvals, comments, timelines, and other relevant tasks, all under the guidance of Senior Technical Designer. 
• Prepare for, organize, and lead fittings, and record accurate fit comments during fittings. 
• Analyze all samples for size, fit, quality, and construction and review findings with Senior TD as needed. 
• Revise patterns, grade rules, and construction as needed, under the guidance of Senior TD. 
• Communicate daily with overseas vendors re: fit, specs, grading issues and construction via fit comments and email correspondence. 
• Maintain sample library, measurement charts, technical documentation, and tracking. 
• Assist in reviewing prototypes, SMS, and production samples for fit, quality, and accuracy. 
• Partner with cross-functional teams (design, product development, and production) to ensure deadlines are met. 
• Conduct basic research on fabrics, trims, and finishes as needed. 
• Ensure consistency of brand fit and construction standards across styles. 
• Strive to enhance fit and quality by analyzing customer feedback, sales input, and staying informed about market competition. 
• Team administrative support tasks as needed. 

Qualifications 

• Bachelor’s Degree in Apparel Manufacturing, Product Development, Technical Design, Patternmaking, or equivalent work experience. 
• 5-10 years’ work experience Technical Design or a related field, including experience with fit, spec, patterns, fabrics, and commenting preferred. 
• Experience with junior and plus size denim. 
• Possess a comprehensive understanding of fit in patterns, construction techniques, sample evaluation, material assessment, workmanship, functionality, and production feasibility. 
• Extensive computer experience including, but not limited to, Adobe Illustrator, Microsoft Office: Excel, Word, Outlook, PowerPoint. 
• Comfortable with multitasking and handling changing priorities in a fast-paced environment. 
• Strong planning, organizational, and problem-solving skills with a sense of priority for deadlines and attention to detail. 
• Strong verbal and written communication skills. 
• Positive and collaborative spirit. 
• Ability to physically work with garments and samples. 

Benefits

• Medical, Dental, and Vision insurance (HMO and PPO options)
• Accrued paid time off
• 7 Paid Holidays
• 401(k) option
• 3% Company Safe Harbor contribution*
• Pension*
• Sick leave

*Employee eligible after 12-month, full vesting after 6 years.

Eligibility

Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. We are unable to sponsor employment visas at any stage.

Physical Requirements

This role is office-based and involves standard activities such as sitting, typing, attending meetings, and occasional lifting of items up to 10 pounds. We’re committed to providing reasonable accommodations to support individuals with disabilities in performing essential job functions.

WHO WE ARE:

Madison 88, Ltd. is a leader in accessories specializing in Knit Headwear. With over 30 years of combined experience, our team is highly skilled in Technical & 3D Design, Product Development, Manufacturing, Quality Assurance and Compliance. We proudly create private label product with the biggest and most well known Outdoor and Athletic brands in the world.

Our global headquarters is in the heart of Denver with additional support offices in New York, Manila, Jakarta and Hangzhou. Our state-of-the-art manufacturing facilities are in China and Indonesia.

POSITION OVERVIEW:

We are looking for an experienced technical designer with a background in sweater knitting (accessories or apparel), yarn and fabric materials. Your primary role will be to own product creation, construction, fit, and quality of assigned Brands. You will create the tech packs, and be the primary source of communication with the factory on specs for each style you manage. You will collaborate with the product business development team, merchandisers, production and overseas teams ensuring product technical execution and consistency meeting production timelines.

RESPONSIBILITIES:

• Own product construction and execution based on the product brief, materials, and manufacturing capabilities.
• Work in partnership with the Product Business Development (PBD) team in translating the buyer’s tech packs and converting information into PSIs within the internal PLM system.
• Create, maintain, and update technical information and measurement sets in the PLM system for owned Brands.
• Understand construction and material impact on costing and provide recommendations for construction/material adjustments to meet the product brief.
• Be a member of the Technical Design (TD) team in creating technical specifications, balancing multiple projects during peak periods.
• Check-in samples for owned Brands reviewing for fit, trim, and construction per the product brief.
• Understand timelines and have a sense of urgency in sample turnaround times.
• Support sample check-ins and document fit, trim, and construction feedback.
• Lead tech pack hand-off meetings to the overseas merchandising team and factory for assigned brands.
• Attend 1st piece reviews with the overseas merchandising team.
• Collaborate with product development and overseas teams to ensure alignment on product construction and timelines.
• Participate in Brand meetings for seasonal kick-off, promoting conversation around technical construction details in alignment with brand initiatives.
• Support PBD team in compiling trend and market research with a construction and materials lens.
• Build seasonal trend presentations, specific to assigned accounts, using tools like 3D Apex, In-Design, AI, Photoshop, Canva, etc.
• Prepare CAD/3D designs for assigned accounts, as needed, for presentations and sample requests (proto/SMS).
• Train in 3D design and contribute to pushing the 3D program to its full potential through Research and Development.
• Proactively provide suggestions on how to execute the product in the highest quality and competitive price point, aligning with the product brief.
• Support product/decoration innovation through research and development.

QUALIFICATIONS:

• Strong understanding of knit structures and knit constructions.
• Knowledge of fibers, yarns, knitting, and cut/sew knits, and ballcaps.
• Ability to create technical specification package based on measurement sets, inspiration images, and product brief.
• Ability to spec products, read and understand fit comments to make corrections and effectively communicate to the factory.
• Proactively tackles challenges with a solutions-oriented mindset, taking initiative to drive effective and practical outcomes.
• Product risk assessment skills: can identify product risks in manufacturing and troubleshoot.
• Strong attention to detail and organizational skills.
• Ability to multi-task, self-manage and work independently.
• Effective communicator and collaborative team player.
• Able to deconstruct and reconstruct the product.
• Experience with AI/automation design render tools.
• Proficient in computer skills including Excel, Adobe Creative Suite; training provided for internal PLM & 3D systems.
• Eagerness to learn and grow in a fast-paced, dynamic environment.
• Positive attitude with a passion for the outdoor, fashion, and knitwear industries.
• Background in 3D design system, specific background in Apex Shima Seiki a plus.
• Have a design eye.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree is required, preferably in design or product development fields.
• 5+ years experience in technical design/product development with knowledge in knitwear.
• Experience in headwear and sweaters preferred.

SALARY RANGE:

$80-$100K.

The Role

Caleffi is seeking a detail-oriented Technical Writer to serve as the voice of our product expertise. You will bridge the gap between complex engineering and user-friendly documentation, ensuring our customers—from installers to engineers—have the most accurate and professional technical resources in the industry.

You’ll work closely with our local Product and Marketing teams and our global technical experts at Caleffi S.p.A. to manage the full lifecycle of technical collateral.

Key Responsibilities

• Author & Editor: Create comprehensive instruction sheets, technical brochures, and submittal data for a premier line of hydronic and plumbing solutions.
• Global Collaboration: Partner with internal subject matter experts and our Italian headquarters to translate technical specs into polished, North American market-ready content.
• Quality Control: Act as the final line of defense for technical accuracy, grammar, and brand consistency across all print and digital media.
• Market Intelligence: Stay ahead of the curve by monitoring competitor technical marketing programs and evolving our online technical tools.

What You’ll Need

• Industry Expertise: Minimum 4 years of experience in the HVAC, Hydronic, or Plumbing industries.
• Technical Foundation: A Bachelor’s degree in Engineering, the Sciences, or a related field (MBA is a plus).
• Software Mastery: Power-user skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office.
• Precision: A "eagle eye" for detail and the ability to simplify complex mechanical concepts for diverse audiences.

Why Caleffi?

Join a global leader known for quality and innovation. This role offers a flexible hybrid work environment (mix of home and corporate office) and the opportunity to significantly influence how our products are perceived in the marketplace.

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA

Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

• Lead preparation and standardization of validation test reports and test plans
• Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
• Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
• Establish consistency in document structure, language, terminology, and quality across deliverables
• Help develop and refine future-state reports and plan templates
• Create or coordinate technical diagrams, set up illustrations, and procedural content as required
• Guide supporting writers and minimizing ramp-up time for the extended team
• Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

• Bachelor’s degree in engineering or a related technical discipline
• Proven experience in technical writing within engineering, validation, testing, or product development environments
• Strong ability to interpret engineering discussions, data sets, and validation outputs
• Experience developing test reports, validation documentation, test plans, procedures, and technical templates
• Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
• Strong communication, documentation, and stakeholder management skills
• Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

• Experience in automotive, EV, systems engineering, or validation environments
• Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
• Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation

The Onsite Technical AV Project Manager will lead and direct projects in accordance with customers' established criteria and standards. The individual will be based at the customer site in downtown Houston and should have at least 5 years of project management experience, with strong AV technical knowledge.

The primary responsibility of the Onsite Technical AV Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation.

Provide pre-sales support. There is an expectation for the Onsite Technical AV Project Manager to engage with the customer teams to adequately scope and agree on the schedule.

Manage project delivery. The Onsite Technical AV Project Manager shall ensure that the project delivers the agreed solution, remains within baseline budget, and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual shall manage project delivery, ensure that in-line customer standards are met, and define the program methodology. This includes rigorous project scope control and management of change variations. They will also communicate with key stakeholders regarding the status of their projects. Project set-up, resources, and operations are efficiently managed within the wider program team.

Ensure client satisfaction. The Onsite Technical AV Project Manager will ensure client satisfaction and expectations are met, and that escalations are handled effectively. They shall act as the single point of contact between DMS and the client, whilst being accountable for all project-related escalations.

Project team management. The Onsite Technical AV Project Manager needs to be able to lead teams effectively in both on-site and remote environments. The individual shall act as a people manager and provide feedback to the relevant line managers. The Onsite Technical AV Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role. They shall also coach and mentor project team members and colleagues.

Behavioral skills. As corporate citizens, they shall act as role models to the teams. They shall display assertiveness and serve as an example in client satisfaction. The Onsite Technical AV Project Manager shall possess advanced communication, influencing, and negotiating ability. They shall demonstrate confidence and the ability to manage large teams. They should be detail-oriented and have powerful problem-solving abilities.

Strong business acumen and proficiency in AV technology are required. The individual shall be an expert in project change management and have a clear understanding of project life cycles.

Key Responsibilities:

In this position, you will be required to:

• Leads and directs concurrent standard or complex projects
• Engage with stakeholders to take projects from original concept through final implementation
• Provide customer support by working with customer teams to scope and deliver the specified solution
• Ensure that the project delivers the as-sold solution, remains within the baseline budget, and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manage delivery of the project, including rigorous scope control and change management
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Act as a people manager and enable project teams to deliver against performance objectives

Requirements: Education, Training, and Experience:

Education

• Advanced Degree or relevant project management qualification
• Preferred PMP certification
• Prince 2 advantageous
• Audio Visual Credentials

Experience

• At least 10 -14 years' working experience
• Minimum 10 years’ experience within a project delivery environment
• Minimum of 5 Years project management experience, as a Project Manager or Snr Project Manager, preferably in a multi-national technology services environment (AV, VC, IPT preferred)
• Minimum 3 years’ experience in working within global or multi-national projects
• Must have a demonstrated ability to work with international clients, and have international experience of working with European, North American, and Asian teams, or a combination thereof, in the delivery of projects
• Proven client engagement experience
• Experience managing expectations when balancing alternatives against business and financial constraints
• Experience in commercial project management, i.e., managing project Revenue, Invoicing, Cash Flow, Costs, Profitability, and Margin. Not only internal budget and cost management.
• Willingness to travel to client location

Personal Attributes and skills required:

Skills and knowledge

• Knowledge and understanding of the Audio Visual and Video Collaboration industry
• Knowledge and understanding of the IT industry environment and business needs
• Assertive with client satisfaction orientation
• Motivational and inspirational leader with superior decision-making skills and assertiveness
• Demonstrate adequate team leadership, motivation ability, and business acumen
• Good understanding of, responsibility for, and ability in all aspects of the full project life cycle
• Proactive approach and a service-oriented aptitude
• Advanced verbal and written communication, negotiation, and influencing skills
• Strong business acumen and good understanding of general technology concepts
• Competence in project management
• Proven ability to remotely manage direct reports and remain in full control of teams

Attributes

• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately and with judgement
• Ability to engage with a variety of stakeholders and colleagues at all levels
• Ability to work in high-pressure situations
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously
• Willingness to travel to client locations

Supervisory Responsibility: Yes.

Position Type/Expected Hours of Work: Full-time, 40 hours per week.

Additional Eligibility Qualifications:

• Full clean driving license
• US Passport/Valid Work Authorization/Clean background check
• This position requires participation in the E-Verify program for employment eligibility verification