Heavy Equipment Technical Support Specialist

About the Company

We’re looking for a skilled Technical Support Specialist with strong mechanical and diagnostic expertise to support dealers and customers across the U.S. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving complex technical problems, and takes pride in delivering exceptional customer support.

Responsibilities

• Troubleshoot complex equipment issues, including root cause analysis and repair guidance
• Complete inspections and corrective actions on machines before shipment
• Perform and document Receiving Inspection Forms (RIF) and Pre‑Delivery Inspections (PDI)
• Coordinate field technical problem resolution with engineering and global support teams
• Identify recurring failure patterns and recommend product improvements
• Assist in developing and delivering technical training materials
• Maintain strong relationships with dealers, suppliers, and end‑users
• Keep accurate records and prepare special reports as needed

Qualifications

• Associate degree or equivalent experience
• 5+ years of technical experience with construction equipment

Required Skills

• Strong mechanical, electrical, and diagnostic aptitude
• Ability to work in a fast‑paced manufacturing environment
• Excellent communication skills — written and verbal
• High attention to detail, strong organization, and a proactive mindset
• Ability to manage multiple projects and deadlines
• Strong computer literacy
• Ability to travel up to 20%
• Professionalism, integrity, and a calm approach under pressure

Preferred Skills

• 8+ years working with construction or heavy equipment

Pay range and compensation package

$60K-$80K