Teceze Jaffna Jobs in Usa

Title: AV Technician

Location: San Jose, CA

Full Time

Profile Summary

We are looking for a skilled and dedicated Desktop Support with AV Technician (Level 2) who can deliver reliable and high-quality audiovisual support within a corporate enterprise environment. The ideal candidate will bring strong technical expertise in AV system installation, configuration, troubleshooting, and maintenance. This role requires a proactive technician who can ensure seamless meeting room operations, support live and hybrid events, and collaborate effectively with cross-functional teams. A strong customer-service mindset, attention to detail, and the ability to manage multiple tasks in a dynamic workplace are essential for success in this role.

About Teceze

Teceze is a global technology services company specializing in end-to-end IT support, infrastructure management, cybersecurity, and digital transformation solutions. We partner with leading organizations worldwide to deliver reliable, scalable, and innovative technology services tailored to business needs. Our team is driven by a commitment to excellence, fast response, and customer satisfaction. At Teceze, we focus on empowering our clients with seamless technology experiences—whether through on-site support, remote operations, or dedicated project-based services. With a strong presence across multiple regions, we pride ourselves on our expertise, professionalism, and ability to deliver consistent, high-quality outcomes.

Key Responsibilities

• Install, configure, and maintain AV systems (displays, projectors, microphones, cameras, speakers, and control systems).
• Provide daily operational support for conference rooms and event spaces.
• Troubleshoot and resolve issues related to audio, video, control, and connectivity.
• Support major video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and Webex.
• Perform preventive maintenance, firmware updates, and room readiness checks.
• Collaborate with IT, facilities, and vendors to ensure full AV system functionality.
• Provide on-site event support for meetings, town halls, and hybrid events.
• Document configurations, issue resolutions, and maintenance activities.

Qualifications & Skills

• 3–5 years of experience in technical support.
• Strong understanding of AV control systems (Crestron, Extron, AMX).
• Working knowledge of networking fundamentals (LAN, VLAN, IP addressing).
• Experience with DSPs, switchers, and signal routing.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Job Title: EUC Talent Required (L2/L3 Support)

Job Type: Onsite

Job Mode: Full Time

Job Overview

Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.

Key Responsibilities

• Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
• Provide end-user and system support across Syncreon, CLI, and other plant locations.
• Deliver onsite support for network changes, hardware installations, and system upgrades.
• Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
• Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
• Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
• Provide L2/L3 support for:
• Windows and macOS operating systems
• End-user devices
• Core infrastructure services
• Participate in plant leadership meetings and weekly change management calls.
• Support patching and upgrade activities in line with organizational standards.
• Adhere to defined operational standards, SLAs, processes, and service objectives.
• Maintain accurate documentation for service desk procedures and end-user processes.
• Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
• Coordinate with onsite hardware and service vendors for issue resolution and installations.

Required Skills & Qualifications

• Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
• Hands-on experience with Windows OS, macOS, SCCM, and Intune.
• Exposure to manufacturing or plant IT environments is highly preferred.
• Knowledge of network troubleshooting, patch management, and security remediation.
• Experience managing hardware assets, printers, and scanners.
• Excellent communication, coordination, and documentation skills.
• Ability to work independently in an onsite plant environment.

Preferred Experience

• Prior experience supporting shop floor systems in automotive or manufacturing plants.
• Familiarity with ITIL processes, incident management, and change management.
• Experience working with multiple plant locations and stakeholders.

Job Description: IT Support Engineer

Locations: Charlottesville, Virginia

Full Time

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.