Structural Engineering Explained Jobs Full Time Jobs in Woodside, CA

Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.

This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.

Learn more at Fractal | Intelligence for Imagination.

Note: This position is not eligible for Immigration Sponsorship at this time.

About the Role

This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.

As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.

Responsibilities

Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.

You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.

Technical Depth (Hands-On Architecture)

• Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
• Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
• Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
• Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems

Executive Presence & Live Architectural Thinking

• Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
• Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
• Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
• Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
• Represent Fractal at the highest level of client relationship

Team Leadership (Building & Driving Senior ICs)

• Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
• Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
• Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
• Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice

Forward-Deployed & Embedded Delivery

• Lead and run FDE-style engagements where your team operates inside the client's engineering environment
• Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
• Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
• Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
• Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them

Candidate Profile

Technical Qualifications

TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:

• GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
• AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
• Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
• Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
• Real-time and event driven data pipelines (e.g. network telemetry)
• Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations

Non-technical Qualifications

We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.

• 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
• Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
• Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
• The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
• Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
• A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
• Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
• Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)

Strong Preferences

• Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
• Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
• Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
• A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
• Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns

Who Thrives Here

The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:

• Enjoy being client-facing and accountable for outcomes.
• Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
• Believe great platforms come from strong engineering culture plus disciplined execution.
• See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description:

Mandatory to have working experience as SRE manager especially in Retail domain application support ( NOT CLOUD /DevOps)

Must have working knowledge on SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI, SLO

Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any observability tools Prefer DataDog or other tools such as Splunk/Dynatrace/ELK/Grafana). This engagement is a customer using Dynatrace,Splunk, PagerDuty hence it is good to have this expertise

Mandatory to have work experience in leading Level 2/Level 3 application support team based out of IND who provide 24x7 coverage.

Should know how to gather & communicate SRE requirement from customers and define SRE roadmap.

Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.

Must have good knowledge on eCommerce platforms in microservice architecture, Sterling OMS , Retail Applications like XStore.

Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA, PIR etc.

Should have knowledge on building process , framework by following ITSM principles, SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)

Must know how to work with the Dev team, cross functional teams.

Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and client leaders.

Manage overall SRE delivery, customer focus mindset , closely work with customer leaderships.

Preferred:

Be a client face at customer site collaborating with client leadership.

Ability to clearly communicate and understand a technical idea/concept.

Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.

Excellent written and verbal communications skills.

Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.

Capability to work with people in different time zones.

Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.

Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.

Create and maintain detailed documentation.

StrivePath is a fast-growing, premium college advisory firm serving high-achieving students nationwide. We combine structured long-term planning with admissions-level insight to guide families from early high school through applications.

We’re hiring a Senior Admissions Advisor with prior admissions committee experience at a nationally recognized or highly selective institution.

This is a part-time, remote role (evening availability preferred), with potential to expand over time.

⸻

What You’ll Do

• Lead initial strategy consultations with prospective families.

• Conduct brief follow-up clarification calls before contract decisions.

• Provide final “adcom-style” reviews of senior applications.

• Serve as a senior escalation and quality resource when needed.

You will not manage scheduling, contracts, or administrative follow-up — operations handles that.

⸻

Who You Are

• Former or current admissions committee member (file reader experience required).

• Experience evaluating applications at a competitive, holistic-review institution is required.

• Comfortable discussing holistic admissions strategy with discerning families.

• Clear, confident communicator with strong executive presence.

• Student-centered, ethical, and values-aligned.

• Interested in meaningful, flexible part-time advisory work.

Compensation is competitive and commensurate with experience.

To apply, please send your resume and a brief note outlining:

• Your admissions experience

• Your current availability

• Why this role appeals to you

Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model

Develop professional business relationships with other Associates, Host, and Doctor

Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:

• Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements

• Recommend specific lenses, lens coatings, and frames to suit customer needs

• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes

Maximize Managed Vision Care relationships and sales opportunities as measured by:

• Effective plan administration and local service

• Improvements in average transaction

• Locally initiated plans

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys

Other duties as assigned by Optical Manager

Job Specifications

Typically has the following skills or abilities:

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician

Ability to sell through use of sales skills and accountability for sales results

Experience and results with a retail or customer service establishment

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

Success in store merchandising and attention to detail

Minimum of 1-2 years of experience in related field

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

FIELD & OFFICE ADMINISTRATOR AND OPERATIONS COORDINATOR

RISE Homes – San Mateo, California

POSITION SUMMARY

RISE Homes is hiring a Field & Office Operations Admin & Coordinator to support the physical and logistical side of our residential real estate business across the San Francisco Peninsula and Bay Area.

This role handles the hands-on execution that keeps listings prepared, marketing materials ready, vendors coordinated on site, and the office organized and professional. You will be out at properties, vendors, printers, and the office daily — ensuring everything is physically in place for listings, marketing, and events.

This is an ideal role for someone dependable, organized, detail-oriented, and comfortable managing many small but important tasks that keep a real estate team running smoothly.

ABOUT RISE HOMES

RISE Homes is a boutique real estate team based in San Mateo specializing in high-coordination residential listings, including probate and trust sales.

Our business manages multiple listings at once across the Bay Area, each requiring vendors, marketing, inspections, staging, and logistics. This role ensures the physical execution of those activities happens reliably and professionally.

CORE RESPONSIBILITIES

LISTING FIELD LOGISTICS

• Install and remove lockboxes at listings
• Pick up and deliver keys between office, agents, and vendors
• Install and remove yard signs and directional signs
• Deliver and set out brochures and property materials
• Check listing readiness before milestones (photos, staging, showings)
• Verify property access for vendors and inspectors
• Coordinate on-site logistics with the remote operations team

VENDOR & PROPERTY COORDINATION (ON-SITE)

• Meet painters, stagers, cleaners, photographers, and contractors at properties
• Provide access and confirm work scope
• Take photos or notes of progress and report back to team
• Confirm vendor completion and readiness
• Pick up or return materials related to listing prep
• Support staging install and removal logistics

(You are the on-site presence ensuring work happens as planned.)

MARKETING MATERIALS & PRINT COORDINATION

• Pick up brochures, flyers, postcards, and signage from printers
• Assemble brochure packets and marketing booklets
• Deliver marketing materials to listings and office
• Maintain inventory of signs, lockboxes, brochure boxes, and materials
• Prepare open house materials and supplies
• Organize and restock marketing storage areas

OFFICE OPERATIONS & PRESENTATION

• Keep office clean, organized, and professional
• Organize marketing materials, supplies, and equipment
• Maintain printer supplies and paper stock
• Assemble listing folders and presentation materials
• Prepare materials for meetings and events
• Ensure office readiness for clients and visitors

LISTING & EVENT SUPPORT

• Prepare open house kits and materials
• Deliver and pick up event supplies
• Assist with setup for client or community events
• Transport materials between office and event locations
• Support outreach and marketing logistics

INVENTORY & EQUIPMENT MANAGEMENT

• Track lockboxes, signs, keys, and marketing materials
• Maintain organized storage systems
• Report damaged or missing equipment
• Prepare materials for new listings
• Ensure supplies are stocked and ready

TOOLS & SYSTEMS

This role uses basic operational tools for coordination and communication:

• Google Drive (checklists, addresses, instructions)
• Slack (team communication)
• Maps / navigation tools
• Printer & office equipment
• Inventory trackers
• Phone camera for property updates

You will coordinate daily with the remote Executive Assistant and agents.

REQUIRED QUALIFICATIONS

• Valid driver’s license and reliable vehicle
• Comfortable driving throughout the Bay Area
• Highly dependable and punctual
• Organized and detail-oriented
• Comfortable handling many small tasks daily
• Professional and respectful with vendors and clients
• Able to lift and transport boxes and materials

IDEAL TRAITS

• Takes pride in organized, clean environments
• Notices details others miss
• Follows instructions precisely
• Self-directed once given tasks
• Calm and reliable under deadlines
• Enjoys hands-on work and movement

WORK STRUCTURE

• Full-time
• Based in San Mateo office
• Daily travel to listings and vendors across Bay Area
• Combination of office and field work
• Some weekend availability for listing needs

SUCCESS IN THIS ROLE LOOKS LIKE

• Listings always have signs, lockboxes, and materials ready
• Vendors have smooth property access
• Marketing materials are stocked and prepared
• Office remains clean and organized
• Events and open houses are prepared smoothly
• Agents never worry about physical logistics

ROLE RELATIONSHIP

This role works closely with:

• Founder & agents
• Remote Executive Assistant / Operations Coordinator
• Vendors and contractors
• Printers and marketing suppliers

You are the physical execution partner to the remote operations lead.

Eximietas Design is a leading technology consulting and solutions development firm specialising in the VLSI, Cloud Computing, Cyber Security, and AI/ML domains. Our success is anchored in the unparalleled expertise of our engineering leadership team, whose collective experience spans renowned tech giants. With a commitment to innovation and excellence, we deliver cutting-edge solutions that empower businesses to thrive in the ever-evolving digital landscape.

Location: Bay Area, CA

Employment Type: Full-Time

Minimum Qualifications:

● Bachelor’s degree in computer science or electrical/Electronics Engineering

● Over 10 years of experience in Design Verification

● Strong understanding of design concepts and ASIC verification flow

● Proven experience in IP, Subsystem, and SoC verification

● Hands-on expertise with high-speed protocols and their controllers (PCIe/USB/DDR/ Ethernet/MIPI/UFS)

● Proficient in System Verilog and UVM coding

● Solid understanding of RAL (Register Abstraction Layer)

● Practical experience integrating third-party VIPs

● Excellent problem-solving, analytical, and debugging skills

● Mandatory exposure to at least one of the following: GLS, UPF, Performance Verification, Meta stability simulation, Boot-up (C–SV/UVM) handshakes and C testcase development

● Demonstrated capability in Subsystem testbench development and SoC-level verification

● Strong knowledge of AMBA protocols including AXI, APB, and AHB

● Hands-on experience with revision control systems such as Git, SVN, or Perforce

● Experience in a team lead role with responsibilities in guiding, mentoring, and ensuring effective collaboration across teams

As a Lead verification engineer candidate will be responsible to work at IP, Subsystem or

SoC verification-related tasks.

Responsibilities:

● Develop testbench components (Driver, Monitor, Scoreboard) from scratch or enhance an existing testbench for a given IP, Subsystem, or SOC.

● Understand design specifications and implementation to define the verification strategy.

● Create testbench micro-architecture, test plan, and coverage plan documents.

● Define the verification scope, develop test plans and tests, and establish the verification infrastructure to ensure design correctness.

● Implement System Verilog assertions and functional coverage.

● Analysed code coverage and address missing scenarios to meet coverage goals.

● Work with other verification team members to develop, execute, and analyse verification test cases and sequences, providing relevant solutions to issues.

● Collaborate with architects, designers, and pre- and post-silicon verification teams to meet deadlines.

● Coordinate with customer leads, ensuring all deliverables and timelines are met.

● Serve as the project's point of contact, responsible for verification signoff.

Apply/Refer -

Company:

We are a leading heavy civil contractor recognized for delivering complex transportation, bridge, and infrastructure projects across the United States. We are committed to innovation, technical excellence, teamwork, and safety in every aspect of our work.

We are seeking a highly motivated Project Engineer to join our team on a landmark multi-year initiative focused on enhancing the bridge’s structural resilience while preserving its historic integrity.

Position Overview:

The Project Engineer will support daily engineering, coordination, and management activities for the seismic retrofit scope of work. This role involves close collaboration with construction teams, subcontractors, designers, and project stakeholders to ensure successful and safe execution of all project phases. The ideal candidate has strong technical competence, exceptional communication skills, and the ability to thrive in a high-profile, fast-paced environment.

Key Responsibilities:

Engineering & Technical Support

• Assist with interpretation of contract documents, specifications, drawings, and engineering reports.

• Prepare and review engineering calculations, construction methodologies, and temporary works designs.

• Support seismic retrofit activities including steel reinforcement, anchorage systems, structural modifications, and specialty access/rigging needs.

• Contribute to value engineering initiatives and constructability reviews.

Project Coordination & Documentation

• Develop and maintain submittals, RFIs, design clarifications, as-built drawings, and technical logs.

• Coordinate closely with the design team, project managers, superintendents, inspectors, and owner representatives.

• Track material procurement, production rates, and schedule impacts.

• Assist in preparing progress reports, meeting minutes, and documentation required by the Owner.

Field Support

• Provide daily field engineering support to construction crews, ensuring work complies with plans, specs, and safety requirements.

• Monitor installation quality, survey/layout, tolerances, and inspections for seismic retrofit components.

• Support resolution of field issues through collaboration with designers and specialty subcontractors.

Safety & Compliance

• Uphold company safety culture and ensure compliance with OSHA, Cal/OSHA, and project safety requirements.

• Participate in hazard analysis, risk mitigation planning, and safety audits.

• Ensure quality control procedures are followed for all seismic retrofit activities.

Qualifications:

• Bachelor’s degree in Civil Engineering, Structural Engineering, Construction Management, or related field.

• 2–5+ years of experience in heavy civil, bridge, infrastructure, or structural construction projects.

• Strong understanding of structural systems, steel and concrete construction, and seismic retrofit principles.

• Proficiency with engineering and construction software (AutoCAD, Bluebeam, MS Office; P6 a plus).

• Excellent analytical, organizational, and communication skills.

• Ability to work in challenging field conditions, including heights, marine environments, and active jobsite constraints.

Process Engineer – New Product Introduction (NPI)

Location: San Carlos, CA

Employment Type: Full-Time, Direct Hire

Work Arrangement: 100% Onsite

About the Role

We are seeking an experienced Process Engineer – NPI to join a fast-growing advanced manufacturing organization. This role is critical in scaling innovative processes from prototype to high-volume production, enabling successful product launches in industries such as EV, energy storage, and aerospace.

You will work hands-on with cutting-edge technologies and collaborate across engineering and customer-facing teams to bridge the gap between concept and manufacturability.

Key Responsibilities

• Scale processes from prototype to high-volume manufacturing, driving yield, throughput, and cost efficiency.
• Design, implement, and validate manufacturing processes for scalability and reliability.
• Build and qualify first articles; ensure readiness for customer and internal validation.
• Conduct structured experiments and root cause analysis to de-risk scale-up.
• Develop process documentation and train staff for smooth transition to production.
• Work directly with advanced materials and high-volume manufacturing methods.

Qualifications

• Bachelor’s degree or higher in Materials Science, Physics, Chemical Engineering, Chemistry, or related field.
• 7+ years of hands-on experience in process engineering.
• Proven track record of scaling processes from prototype to production.
• Strong background in manufacturability, yield improvement, and cost reduction.
• Familiarity with advanced manufacturing methods (vacuum lamination, thermally-activated adhesives, roll-to-roll processing, material patterning, laser welding).
• Proficiency in statistical analysis and tools (JMP, Minitab).
• Ability to troubleshoot custom manufacturing and metrology equipment.
• Adaptability to fast-paced start-up environments.

Work Environment

• Onsite role in a dynamic start-up setting.
• Physical ability to lift up to 50 lbs.
• Exposure to manufacturing environments; PPE required.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

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Who We Are:

17A is a new type of management consulting firm. We come from places like McKinsey, Palantir, JP Morgan Philanthropies, and venture-backed Healthcare startups. We share a common goal: improving the quality of government and social services. 17A believes that trust in government is something to be continuously built and earned, through strong service delivery.

We have a dynamic core team, and partner with Consultants, known internally as Project-Based Team Members, to bring the best combination of expertise to what we do. Our team has varied skills from a range of industries and experiences, including management consulting, technology and analytics, and public service. If you've spent the early part of your career in consulting or a fast-paced analytical environment and you're ready to apply those skills to something with direct civic impact, 17A is for you.

The Opportunity:

17A is supporting a large Bay Area county agency on a technology and digital services transformation effort. This is a fully embedded, on-site role — not parachuting in. You'll work inside the agency's digital innovation team, sitting alongside Deputy-level leadership to help the county deliver on its mission to make government more human, more responsive, and more digital. This position is a contract role with the potential to convert to full-time after a few months.

This agency has taken a distinctive approach to transformation: rather than buying expensive new systems and hoping for the best, it's doing the hard, human-centered work of dismantling bureaucracy, redesigning how services are delivered, and building a digital culture from the inside. A core initiative — which brings departments through rapid, structured sprints to identify and address service delivery friction — will be a major focus of this role.

This is a chief-of-staff style position for a sharp, early-career operator ready to take on real ownership. You'll help senior leaders turn strategy into action — managing complex initiatives across departments, facilitating working sessions, and communicating progress clearly to executive and operational audiences.

What You'll Do

• Serve in a chief-of-staff capacity to Deputy-level leaders within the innovation team, helping translate priorities into structured plans and concrete next steps
• Support coordination and execution of digital transformation sprints, including logistics, stakeholder engagement, documentation, and follow-through on recommendations
• Facilitate working sessions with department staff and senior leaders to map current-state processes, identify friction points, and co-design improvements
• Lead and coordinate cross-functional workstreams, tracking progress, surfacing blockers, and keeping stakeholders aligned across a large, multi-department organization
• Prepare executive-level communications including briefings, memos, presentations, and decision documents for senior agency leadership
• Conduct rapid research and analysis to support emerging decisions and evolving priorities
• Help build the internal documentation, playbooks, and operational systems the innovation team needs to scale its impact countywide
• Operate as a collaborative, low-ego team member who is genuinely embedded in the agency's culture and mission

Who You Are

You're 1–2 years into your career and you're looking for a role where you can do meaningful work and see the results directly. You might be a current or former:

• Business Analyst or Associate at a management consulting firm
• Fellow or analyst at a public sector-focused organization (e.g., a government innovation lab, a civic tech organization, or a public agency)
• Analyst in a fast-paced, mission-driven environment where you built strong project management and communication muscles

The Skillset:

You'll thrive in this role if you:

• Are energized by the mission — you genuinely care about improving how government works and the people it serves
• Are comfortable operating with ambiguity and building structure where there isn't any yet
• Have strong project management instincts and can keep multiple workstreams moving simultaneously
• Can communicate clearly and credibly with both frontline staff and senior leaders
• Understand that real transformation requires engineering culture, not just deploying technology
• Are ready to be embedded — not just advisory — and want to see the direct impact of your work
• Are based in or willing to relocate to the Bay Area

Bonus if you have:

• Familiarity with local or county government operations
• Experience with digital services, human-centered design, or service delivery improvement
• Prior exposure to process redesign, organizational change, or operational improvement
• Interest in civic technology and the future of public service delivery

Location:

This position is based out of San Francisco, California and you must reside within the area. If you are interested in remote-only opportunities, please consider joining our Network for future roles.

Compensation:

Due to the nature of our business and the clients that we partner with, compensation for this position (and all of our opportunities) depends on the skillset, tenure, and experience that you possess. This specific position has a range of 90,000- 110,000 annually. Depending on the type of work you do with us, you may be eligible to receive medical benefits and other perks.

Accommodation Statement:

Improving public service delivery requires a team with diverse backgrounds and perspectives. We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based race, color, creed, religion, national origin, sex, gender identity, sexual orientation, disability, age, marital status, familial status, pregnancy or pregnancy-related conditions, domestic violence victim status, prior arrest or conviction record, military status, predisposing genetic characteristics, membership or activity in a local human rights commission, or status with regard to public assistance.

We encourage and welcome applicants who identify with groups traditionally underrepresented in government to apply.

Please contact , if you would like to request reasonable accommodation during the application or interview process.

Not interested in this specific opportunity but want to make an impact with the work you do? Join our Network for future consulting opportunities within the public service sector!