Social Media Account Moderator

Job Description

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. We are hiring Tier 1 Account Moderators to support a fast-growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service. As a Tier 1 Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance. This is a non-voice, judgment-based role requiring strong decision-making, consistency, and the ability to work with sensitive content. What Youll Be Supporting

• A large-scale social media and social commerce platform
• User-generated content including posts, private messages, and group chats
• Account enforcement actions and appeal reviews
• Platform policies related to safety, authenticity, and acceptable use

Key Responsibilities

• Review and moderate user accounts and content according to defined policies
• Evaluate reports related to private messages and group chats
• Assess and process account and content appeals
• Make consistent enforcement decisions based on platform standards
• Accurately document moderation actions and rationale
• Meet quality, productivity, and consistency benchmarks

Work Environment 100% non-voice, case-based work

• Structured workflows with repetitive decision-making
• Prolonged screen time
• Exposure to content that may be sensitive, explicit, or emotionally challenging
• On-site call center environment

Schedule & Availability

• On-site role in Morrow, GA
• Must be available Monday-Saturday
• Operating hours range from 8:00AM through 2:00 AM EST
• Ability to work evenings and late-night shifts is required
• Fixed schedules once assigned

Compensation

• Competitive hourly base pay: $22/hr.
• Full-time, on-site employment
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

What Were Looking For

• Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work
• Strong judgment and ability to make consistent decisions
• Familiarity with major social platforms (e.g., short-form video, social media, or online marketplaces)
• Comfort enforcing rules without emotional escalation
• High attention to detail and documentation accuracy
• Psychological resilience and stress tolerance
• Reliable attendance and schedule adherence

Important Role Disclosure This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying. Hiring Process Qualified candidates will complete: 1. Pre-employment screening and assessments 2. Recruiter interview 3. Final Realistic Job Preview (RJP)/ Operations validation interview The RJP serves as the final step to ensure alignment with job expectations, schedule, and work environment before hire. Why Join This Program This is an opportunity to join a newly launched U.S. moderation program, where early team members help establish quality standards, workflows, and platform trust from the ground up. Equal Employment Opportunity VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. ADA Accommodation If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!