Staff Support Solutions Jobs in Usa

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

Engineering Technician - Product Engineering Support

Milan, IL

24 months (can extend)

Pay rate: $28/ hours on w2

Someone working as an automotive technician or electrical technician would be a good target. They can teach some of the testing and reading of schematics if needed. Candidates must be familiar working with the tools/machinery.

MAJOR PURPOSE:

Working in the Accelerated Design Verification (ADV) group to provide project support performing test setup, monitoring, inspection, and reporting using procedures and criteria set forth in the test plan. This is a 3rd shift position. (10p-6:30a).

MAJOR DUTIES:

Assembly of test rigs based on layout drawings and setup instructions. This includes:

Mechanical assembly using hand tools and battery/air impact wrenches

Use of overhead cranes

Connecting hydraulic plumbing

Connecting electrical control cables

Requires bending, kneeling, working at floor level

Must be able to lift 25 lbs

Document any changes to the setup procedure and layout drawings for continuous improvement.

Monitor and adjust test controls as necessary to keep the tests running efficiently.

Perform test specimen inspections and make repairs as required by the defined test parameters.

Document all test related incidents and activities using a web-based application.

Contact the appropriate personnel as required to prevent safety issues, environmental issues, and failures to test equipment or specimens and perform emergency shutoff procedures if necessary.

Perform routine lab maintenance and cleaning. Including, but not limited to, mopping, vacuuming, organizing, and putting away tools/equipment in the lab.

Pick up parts from the Parts Distribution Center and perform various other errands.

PREFERRED BACKGROUND

Experience working on machinery (tear down and repair), mechanic/mechanical background

Knowledge of Windows file/folder structure and how to copy/move/rename files

Good computer skills with Microsoft Office

Ability to read dimensioned part drawings and test layout drawings

Ability to work independently

Experience with servo-hydraulic or hydraulic systems preferred, but not necessary

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Duration: Initially 6 Months of contract with possibility of extension

Job Requirement:

• We are seeking a detail-oriented, experienced financial contractor to support the global operations of Client's employee benefit program spanning 16 countries. The contractor will support budget forecasting, reconcile actual spend against forecasted spend, ensure financial data integrity across a complex, multi-country program, and contribute to building the scalable financial infrastructure and payment systems that underpin the program's global operations. This is a hands-on analytical role requiring strong Excel skills, comfort working with large datasets across multiple cost centers and currencies, and a continuous improvement mindset oriented toward automation and operational efficiency.

The scope of this role spans four interconnected areas:

• forecasting and reconciliation, accruals management, scalable systems and automation, and global payment strategy. The contractor will build and maintain rolling budget forecasts, partner with internal stakeholders to gather cost inputs and validate assumptions, and perform period-end reconciliation of actuals against forecast. When variances arise, the contractor will investigate root causes, document findings, and recommend corrective actions to improve forecast accuracy over time. Accruals management is a key component — the contractor will prepare and track accrual entries to ensure costs are recognized in the correct period, coordinating with finance and accounting teams as needed to support month-end and quarter-end close. Alongside this, the contractor will support the design and implementation of scalable systems and mechanisms, identify opportunities to automate reporting workflows, and reduce manual workload across recurring financial processes. The contractor will also support global payment strategy, including VAT compliance across international markets, optimization of internal payment processes, and developing a working understanding of internal systems to streamline operations across the team.
• The ideal candidate brings 5+ years of experience in financial planning and analysis (FP&A) or corporate finance, with advanced Excel proficiency including financial modeling, pivot tables, and complex formulas. Experience with multi-country or multi-entity programs is a plus. Experience with tax strategy — particularly in the context of employee benefits or global programs — is a plus, as the program actively manages tax treatment across international markets.
• The contractor will report to the program's finance lead and collaborate closely with program managers, legal, and tax advisors. Success in this role means accurate, timely forecasts, clean reconciliations, clear variance narratives, scalable financial systems, and streamlined global payment processes that give leadership confidence in the program's financial position.

Must Have Skills:

• Excel experience and forecasting experience
• Experience understanding contracts and how it applies to seasonality
• Accrual experience

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Zeeshan

Email:

Internal Id: 26-04689

Duration: 6 months contract

Job Description:

• We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.

Responsibilities:

• Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
• Image, configure, and deploy Mac devices using JAMF
• Manage device inventory, policies, and updates in JAMF
• Perform password resets and assist users with MFA setup and troubleshooting
• Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
• Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
• Escalate complex technical issues to Tier 2/Engineering teams as needed
• Coordinate warranty repairs, device replacements, and hardware upgrades
• Maintain documentation for common issues and solutions

Experience:

• 1–3 years of IT support experience
• Strong hands-on experience with Mac devices and macOS troubleshooting
• Experience using JAMF for device management and deployment
• Familiarity with ticketing systems (ServiceNow preferred)
• Experience supporting password resets and MFA authentication

Skills:

• Troubleshoot
• Ticketing systems

Education:

• Bachelor’s degree or equivalent experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal ID: 26-04330

Duration: 6 months contract

Job Description:

• We are seeking a detail-oriented Credit & Accounts Receivable professional who is looking to grow deeper into commercial credit analysis and risk support within a collaborative environment to support credit evaluation, risk monitoring, and AR operations within a growing business environment.
• This role will assist in analyzing customer financial information, reviewing credit exposure, and supporting credit-related decisions while partnering closely with Sales, Customer Service, and Finance.
• Industry background is flexible — strong analytical capability and foundational AR/credit experience are key.

Responsibilities:

• Support evaluation of customer credit worthiness and financial status
• Assist in recommending and monitoring credit limits
• Analyze aging reports, credit memos, and write-off trends
• Partner with Sales and AR teams to reconcile and resolve account discrepancies
• Monitor credit exposure and escalate risk concerns when appropriate
• Contribute to process improvements within AR and credit workflows
• Provide reporting and insights on portfolio health and risk indicators

Experience:

• 2–5 years of experience in:
• Accounts Receivable
• Credit analysis
• Collections analytics
• Credit & Collections support
• Understanding of credit evaluation concepts and risk exposure
• Experience in collections analytics or credit risk reporting
• Experience setting or recommending credit limits (even if not final authority)
• Understanding of DSO, bad debt, and portfolio monitoring
• Experience reviewing aging reports, write-offs, or credit memos
• Basic financial statement familiarity (balance sheet / income statement exposure)
• ERP system exposure (SAP, Oracle, NetSuite, or similar preferred)
• Strong Excel skills

Skills:

• Financial & Risk Analysis
• Credit Policy Interpretation

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal Id: 26-03940

About Us

We are a small, tight-knit consulting firm that has been serving enterprise clients for over 20 years. Our team is passionate about delivering customer-first solutions while fostering a collaborative and supportive work environment. We are committed to stable, sustainable growth, and many of our team members have been with us long-term, reflecting the strong culture and dedication we uphold.

Our employees love what they do, and we invest in a workplace where talent thrives, contributions are valued, and careers flourish.

Why Join Us?

• Work-life balance: A company culture that prioritizes work-life balance for all employees
• Great pay & benefits: Competitive compensation for top talent. We offer health insurance and paid time off
• Supportive culture: Work with a team that values collaboration, mentoring, and continuous learning
• Growth opportunities: Join us as we expand, with potential to move to a full-time position

About the Role

We are seeking a highly organized and professional Administrative Support Specialist to join our dynamic IT team. This role is ideal for someone who thrives in a fast-paced environment, is committed to providing excellent service to both internal and external stakeholders and is skilled at managing multiple tasks with accuracy and efficiency.

This is a part-time position scheduled Monday through Friday, 8:30 AM to 12:30 PM, excluding company-observed holidays.

Key Responsibilities

• Answer incoming calls and route them appropriately, maintaining a professional and customer-focused tone
• Manage complex scheduling and calendar coordination for meetings, appointments, and team activities
• Assist in planning and coordinating internal and external IT events, including vendor interactions and logistical support
• Compile and summarize data for internal reports
• Support the team with additional administrative tasks as needed

Required Qualifications

• 4+ years of experience in an administrative, office coordinator, or similar support role
• Prior experience managing calendars, scheduling meetings, and coordinating events, ideally within an IT or technology organization
• Excellent verbal and written communication skills
• Strong organizational abilities, attention to detail, and the ability to manage multiple priorities in a deadline-driven environment
• Advanced Excel skills, including formulas and data analysis; and strong proficiency in Outlook for professional communication
• Customer service mindset with a professional phone presence
• Experience supporting sales teams or working with quotes/proposals is a plus

Preferred Qualifications

• Familiarity with ConnectWise
• Experience supporting IT teams or technical staff
• Prior experience coordinating with vendors or service providers

Qualifications:

• 10+ years of overall technical experience with at least 5 years leading teams as a solutions

• Previous experience in driving composable commerce solutions for B2C digital commerce capabilities on web/mobile/app platforms.

• Use of AI/data centric approaches to scale customer journeys and digital back- end systems.

• Proven track record of collaborating on high level abstract problem, business or technical and turning them into successful features.

• Experience working with distributed team members both onshore and offshore

• Strong communication and interpersonal skills, with the ability to build relationships easily and collaborate effectively with cross-functional teams.

• Well versed with UX methodologies, back-end integrations, Agile, CI/CD, DevOps, automation to build low touch systems.

• A coach and mentor who can demonstrate the craft of technology and show the way to remove roadblocks.

• Experience developing capabilities with leading ecommerce platforms like Shopify, BigCommerce, Salesforce Cloud. Having a good understanding of helping make Buy vs Build decisions. Integration experience with incorporating third party products/vendors to enhance ecommerce capabilities.

• Familiarity with modern frameworks and libraries – React, Vue, Next.js

• This position will require you to work onsite at either our Beverly Hills or Sam Ramon office.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. This group supports structured cabling, pathway layout, and fiber deployment inside and outside secure facilities. Experience in BICSI standards and large-scale fieldwork is essential.

Who We're Looking For:

• 
  
• RCDD Technicians, OSP Engineers, Field Technicians
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: RCDD, AMP, HCI
Experience: 10+ years

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Onsite -, Portland, OR, 97202, US

The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for company, across retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.

The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for company, across retail stores.

Responsibilities

• Support pilot and phased rollout of new POS system in over 120 retail stores
• Perform advanced triage of POS incidents and operational issues
• Analyze system and application logs to identify root cause
• Troubleshoot POS software and hardware integration issues
• Partner with store teams and internal support teams to resolve escalations
• Provide stabilization support during rollout waves
• Document findings, recurring issues, and resolution steps
• Participate in on-call rotation (approximately 1 week every 4 weeks)

Qualifications

• 3-7+ years of experience supporting retail POS systems or similar application environments
• Strong hands-on troubleshooting experience in POS or retail systems
• Ability to independently triage and resolve issues without relying on extensive documentation
• Experience analyzing logs and performing root cause analysis
• Experience supporting on-premises (non-cloud) environments
• Familiarity with POS hardware including terminals, scanners, and peripherals
• Working knowledge of Java-based applications
• Comfortable operating in a fast-paced rollout environment
• Ability to manage priorities in high urgency environments
• Strong collaboration skills while also being able to work independently

Required Skills

• Experience with Toshiba POS systems or similar retail platforms
• Experience supporting multi-store retail rollouts
• Background supporting specialty retail environments (e.g., jewelry or similar verticals)
• Prior experience working closely with operations and field support teams

Preferred Skills

• Experience with Toshiba POS systems or similar retail platforms
• Experience supporting multi-store retail rollouts
• Background supporting specialty retail environments (e.g., jewelry or similar verticals)
• Prior experience working closely with operations and field support teams

Job Description

• Competitive hourly base pay + bonus opportunities after training
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

• High School Diploma or equivalent required
• 1 - 2 years minimum previous customer service call center experience
• 1+ years of previous tech support experience preferred
• Ability to type 35 WPM with 90% accuracy or higher
• Open availability to work any time within our operating hours outlined below

• Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

• 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
• Attendance: 100% required

• Receive inbound calls from customers experiencing service interruptions or technical issues
• Perform basic troubleshooting for common internet and usage-related issues
• Diagnose issues using approved tools, scripts, and troubleshooting procedures
• Create, update, and manage trouble tickets in the ticketing system
• Escalate unresolved or complex issues to appropriate internal teams following standard processes

• Provide exceptional customer service with a customer-first mindset
• Educate customers on product features, service functionality, and common troubleshooting steps
• Assist customers with service upgrades, changes, and general account inquiries
• Respond to customer questions via phone and/or electronic communication channels

• Explain billing statements, charges, adjustments, and payment activity
• Educate customers on billing processes and available payment options
• Resolve basic billing-related inquiries or route appropriately when needed

• Accurately document customer interactions and resolutions
• Enter, test, update, close, or cancel tickets per company procedures
• Navigate multiple systems and applications simultaneously
• Maintain awareness of service outages and customer-impacting events

• Professional demeanor and strong interpersonal skills
• Ability to diagnose and resolve basic hardware, software, and network issues
• Ability to gather accurate information, respond effectively, and adapt to customer needs
• Logical thinking and structured issue resolution
• Ability to manage multiple interactions and meet SLAs
• Effective probing and listening skills to identify customer needs
• Strong verbal communication skills
• Working knowledge of computers and MS Windows
• Willingness to learn new systems, tools, and processes in a fast-paced environment
• Ability to navigate multiple screens and systems simultaneously
• Strong multitasking and attention to detail
• Minimum typing speed of 35 WPM with 90% accuracy or higher
• Ability to follow direction, accept coaching, and apply feedback

• Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
• Fast-paced, customer-facing role requiring sustained phone and system use

• Broad knowledge of scientific research principles, procedures, and protocols.
• Specific knowledge in and experience with agricultural and natural resource related fields of scientific inquiry, including but not limited to plant science, animal science, wildlife ecology, rangeland management and ecology, hydrology, and soil science.
• Experience and skill with conducting specialized field sampling and data collection and analysis, including work with live animals, remote field plots, electronic sensing equipment, and laboratory equipment.
• Excellent communication skills, written and spoken, including the specific ability to effectively discuss complicated technical and scientific questions. Ability to tailor communication to the specific audience, including a range from PIs to grade-schoolers and laypeople.
• Proficiency in basic computer programs including: MS Office, mapping programs, web research, document sharing.

• Associate/Bachelor's Degree and/or equivalent experience
• Knowledge of pest control principles, pesticide application techniques and safety, and relevant regulations. Qualified Applicator Certificate required (can be earned within 6 months of hire).
• Proven skill and experience with a broad range of machinery including but not limited to agricultural tractors and implements, pruning tools (chainsaws, loppers), on and off-road vehicles, trailers, and some heavy equipment.
• Skills and knowledge of handling research animals to minimize stress including domestic livestock and wildlife. Experience with veterinary techniques.

• Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies.
• Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
• The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities.
• As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace