Sr Wholesale Logistics
Job Description
We are seeking a highly organized and detail-oriented Sr. Wholesale Routing & Fulfillment Associate to support logistics and wholesale channel operations for key global retail partners. This role requires strong analytical capabilities, excellent communication skills, and the ability to manage high-volume, fast-paced operational workflows. The ideal candidate is process-driven, proactive, and experienced in wholesale fulfillment and routing compliance.
Key Responsibilities:
- Monitor and manage all wholesale B2B outbound order activity across U.S. and EU 3PL partners
- Track and validate order progress from purchase order receipt through shipment confirmation
- Ensure compliance with all routing, ticketing, packaging, and labeling requirements by retail partners
- Create, review, and validate outbound shipping documentation, including Bills of Lading (BOLs), packing slips, UCC labels, and commercial invoices
- Partner cross-functionally with carriers, 3PLs, and internal teams to manage routing and tracking requirements
- Investigate and resolve backorders, short shipments, delivery delays, and freight exceptions
- Perform root-cause analysis and implement corrective actions to prevent recurring issues
- Track, analyze, and report weekly and monthly KPIs including OTIF, routing compliance, processing time, throughput, and chargeback trends
- Analyze shipping performance and capacity constraints and provide process improvement recommendations
- Create, document, and maintain SOPs based on retailer routing guides and operational requirements
- Interpret and enforce compliance requirements to mitigate penalties and chargebacks
- Compile and organize supporting documentation for chargeback disputes, including EDI logs, carrier confirmations, and tracking data
Qualifications:
- Bachelor’s degree in Business, Supply Chain, Logistics, Operations, or a related field
- 6+ years of experience in wholesale operations, logistics, order fulfillment, or supply chain operations
- Experience with international shipping and retailer routing requirements strongly preferred
- Advanced proficiency in Microsoft Excel and Google Sheets (including formulas, XLOOKUP/VLOOKUP, PivotTables, and automation)
- Experience working with ERP systems (NetSuite preferred)
- Familiarity with WMS and 3PL systems and related reporting tools
- Experience with Smartsheets and workflow or process management tools preferred