Software Engineer Jobs in Los Angeles, CA

Position Overview

Francison Consulting is looking for a highly motivated Document Control I to join our team in supporting the County of Los Angeles Department of Public Works. This role will be responsible for managing and maintaining project documentation, supporting project managers with administrative and reporting functions, and ensuring accurate tracking of construction related records. The ideal candidate thrives in a collaborative environment and is excited about contributing to impactful public infrastructure projects.

Key Responsibilities

• Assist Project Managers with preparation of change orders, notices to proceed, RFQs, Board letters, and general correspondence
• Support processing of payment requests, change orders, submittals, and Requests for Information RFIs
• Maintain project logs and documentation for payments, change orders, RFIs, and submittals
• Establish and maintain project document filing systems in accordance with County procedures
• Prepare reports, meeting minutes, and status updates using County standard forms and processes
• Manage and track project documentation within the project management system
• Maintain electronic filing systems and document control logs for accurate project tracking
• Utilize Microsoft Word, Excel, and digital platforms such as SharePoint or OneDrive for documentation and reporting
• Additional duties as needed

Qualifications

• Minimum 5 years of document control experience in the construction field
• Must be proficient in using Microsoft Office software
• Must be detail oriented with effective organization and coordination skills
• Must have ability to interface and communicate effectively with others and have a positive attitude
• Experience with public agencies
• Experience in preparing and reviewing written correspondences for formatting, punctuation, grammar
• Ability to work in a fast paced environment and meet tight deadlines
• Ability to handle changing and increasing workload
• Proficient in Excel use and spreadsheets is a must

Preferred Qualifications

• Knowledge or use of Expedition or CM13
• Experience with OneDrive or other digital collaboration platforms
• Knowledge or use of other Project Control Software

Why Join Francison Consulting

• Competitive salary
• Great benefits package
• Opportunity to support large scale public infrastructure projects with the County of Los Angeles
• Work alongside experienced professionals in project management, construction support, and engineering services
• Collaborative and supportive team environment
• Opportunity to grow your skills while contributing to meaningful community impacting projects

Job Title: Administrative Aide 3

Location: Pomona CA - on-site

Duration: 12 Months

Education Requirement:

A. High School Diploma or Equivalent

Day-to-Day Responsibilities/Workload:

You will support the team who is managing our large-scale efforts to upgrade our Next Generation Enterprise Resource Planning Software System. Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, presentations and other documents. Organizes and maintains databases, libraries, and knowledge repositories, implementing systems to enhance accessibility and efficiency in accessing research materials and reports Takes ownership of planning and executing meetings, ensuring seamless logistics, agenda preparation, taking notes, action item tracking and monitoring, and coordination of attendees' schedules Utilizing business software and Artificial Intelligence to draft correspondence, create reports and presentations, and ensure timely follow-up on action items. As directed, prioritize and route correspondence effectively Oversees the preparation of expenditure approvals and purchase orders for general office procurement needs, ensuring compliance with budgetary guidelines and financial regulations. Ensures preparation and dispatch of all incoming and outgoing executive mail and confidential documents Provides well-researched data and analysis including but not limited to project planning, resource allocation, and special initiatives Collaborates with cross-functional teams on special projects requiring in-depth research and analysis, providing valuable insights to drive project success Handles sensitive and proprietary information while maintaining a high degree of confidentiality and professionalism A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Required Skills/Attributes:

Four or more years of experience performing advanced administrative, secretarial, and clerical functions. Experience with Microsoft Office Suite including Outlook, Teams, Notes, Word, Excel, PowerPoint and CoPilot. Experience navigating through and using SharePoint. Experience creating files in MS Notes. Experience processing expense reports. Experience processing purchase orders. Experience processing invoices. Experience managing and prioritizing multiple calendars.

BakeMark has immediate job openings for Customer Service Representative!

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with 27 branches conveniently-located across the U.S.

Summary: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.

Responsibilities:

• Download PSP orders into NDS system after review.
• Enter orders into NDS or PSP system.
• Reviews and corrects Order File Status Report.
• Transfers order file for routing.
• Notify customers or sales reps. of customer item “outs”.
• Ensures COAs, and Spec Sheets are provided to customers as necessary.
• Daily invoicing of credit memos.
• Credit and Collections Answers telephone and direct calls to appropriate person.
• Support Will-Call and sales team when needed.
• Other duties may be assigned.

Qualifications:

• High school diploma or equivalent education and/or one to three months experience.
• Knowledge of Spreadsheet software, Word Processing software, and 10 key.

Senior superintendents are expected to have a minimum of 10 years experience; preferably within DPR's core markets. Superintendents work closely with all members of the project team and supervise all craft employees. Responsibilities will include but may not be limited to the following:

• Oversee, manage, and mentor project superintendents and assistant superintendents.
• Participate during the proposal and pre-construction phase of a project to develop a project plan and validate overall schedule duration.
• Lead a collaborative field planning process through the use of short interval planning and production tracking.
• Create construction schedules, perform regular updates, monitor logic relationships, and insert new activities and impacts.
• Coordinate jobsite logistics and maintain relationships with neighboring occupants.
• Negotiate with authorities having jurisdiction to achieve project occupancy milestones.
• Lead DPR's injury-free environment safety program.
• Coordinate subcontractor work scopes, scheduling, and resource-loading in conjunction with DPR's self-perform work crews.
• Foster the development of foreman to grow into future superintendents.
• Professionally represent DPR field operations as primary interface with owner and design team.

We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The successful candidate will possess:

• Excellent listening skills and strong communication skills.

• Ability to identify and resolve complex issues.

• Effective participation in a team environment.

• Ideally full ABC license.

• Construction supervisor license.

• Proficient computer skills in Microsoft Office Suite, project management software (Prolog or similar), and scheduling software (Primavera or similar).

• 10+ years of experience as a commercial construction superintendent, preferably within DPR's core market projects.

• A strong work ethic and a \"can-do\" attitude.

• This position is salaried.

Anticipated starting pay range: $190,000.00- $280,000.00

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity togetherby harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished EPIC Cadence Applications Analyst.

_______________________________________________

NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: EPIC Cadence Applications Analyst (Job Id - # 3236547)

Location: Los Angeles CA 90024 (100% REMOTE)

Duration: 12 months + Strong Possibility of Extension

____________________________________________________

• Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications.
• They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application.
• The Analyst works with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.
• Analyst will be focused on Decision Tree build for onboarding specialties to our centralized Patient Call Center, build related to implementing new requests, optimization of current workflows, Nova upgrade notes, input as needed for integration projects across the health system, and assisting with high-priority break-fix tickets.

Required Experience:

• Cadence Certification with a minimum of 5 years’ experience required.
• Cadence Decision Tree experience
• Break-fix problem investigation and resolution
• Nova (Epic Upgrade) notes
• New DEP Cadence Build
• Referrals and Referral Order build is highly preferred

________________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Call Center Representative (Healthcare | Remote After Training).”

** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 6 Months +

** WORK SCHEDULE: 09:00 am – 06:00 pm PST

** TRAINING: 4-5 Weeks

** START DATE: Apr 06, 2026

Pay Rate: $20.25/hr. W2

Note:

• Initial Training will be ONSITE, after training, they will work remotely until TBD.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.

ESSENTIAL JOB DUTIES:

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Professional Recruiter

Phone: 925-297-6323

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)”

Position: Bilingual Customer Service Rep (Local-REMOTE)

Location: Rancho Cordova, CA (Full address: 3130 Kilgore Road, Rancho Cordova, CA 95670)

Duration: 3-4 months+ Contract with high possibility of extension!!!

Pay rate: $20.25/hr on W2

Note:

• Initial Training will be ONSITE, after training, the candidate is allowed to work remotely.
• Work from home will be allowed.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian.
• Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY.

JOB DESCRIPTION:

• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

JOB RESPONSIBILITIES:

• Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
• Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
• Follows policies and procedures applicable to the position.

Recruiter Contact Info

Gurjant Singh

Phone: 925-297-5994

Email:

'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.

Calgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come.  

Position: Senior Technical Sales Representative
Location: US – Remote West Coast

Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) – Generous Company Match!
Perks: Incentives/bonus plans, competitive pay, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.  

Hours of work: Full-time position with hours Monday - Friday, typically 8:30 AM - 5:00 PM
Travel: 50%; air, automobile, and overnight travel to visit customer sites, and company meetings

Responsible for the sale of activated carbon, equipment and services as well as growing and maintaining current business relationships within the defined geographical and/or market specific territories. This position is responsible for municipal and/or industrial sales for various markets such as environmental, chemical, food, drinking water, wastewater, groundwater, and process applications, and requires selling/influencing decision makers in procurement, operations, management, consulting engineers, general contractors, etc. Typical territory revenue responsibility $12-$20 MM (not confined to this range).  This role has more autonomy for managing his/her territory than the TSR IV role.

Duties and Responsibilities (not limited to)
 

• Prepare and document all sales proposals and customer communications as required by the company and business unit directives. This will include the use of GCRM to record and share meaningful customer and market information, bid results, competitive pricing, and other relevant activities
• Update sales forecast on a regular basis
• Keep the manager informed of all activities, including business threats and opportunities, in the assigned customer and market territory
• Assist with Accounts Receivables as needed
• Expand and strengthen the assigned business portfolio by driving strategic growth initiatives and cultivating high-value relationships across target markets
• Identify and secure new opportunities through proactive engagement, market intelligence, and alignment with organizational objectives
• Deliver exceptional customer service by maintaining a deep understanding of client needs and industry trends
• Build trusted, multi-level relationships with key stakeholders across consulting engineering firms, utilities, and manufacturing companies, ensuring tailored solutions and long-term value through best-in-class business practices
• Conduct all activities with a strong commitment to health, safety, and environmental awareness
• Promote safe business practices through professional behavior and by supporting company policies and standards in interactions with customers, partners, and colleagues
• Attend and be involved with market specific conferences and organizations
• Influence/Drive the creation of marketing collateral through communication of market specific needs
• Coordinate and participate in webinars, seminars and/or Lunch and Learns, as needed, to educate customers, prospects, engineering firms, and other stakeholders
• Responsible for the achievement of geographical territory annual sales, profit, and other plan goals
• Conduct regular outbound sales calls to prospect, qualify, and nurture leads, ensuring a full and healthy sales pipeline
• Initiate follow-up calls with prospective and existing clients to build relationships, address needs and advance opportunities through the sales cycle
• Assigned to special projects or initiatives on an as-needed basis
• Organize and/or present relevant technical-based presentations to customers, engineering firms and other market influencers or stakeholders
• Execute market strategies to strengthen Calgon Carbon’s position versus the competition
• Conduct activities in accordance with the marketing plan and sales strategies for assigned customer and market responsibilities
• Actively participate in training activities
   

Qualifications

• A Bachelor's degree (B.A. or B.S.), or equivalent from four-year college or university is required
• An MBA is preferred
• 7-10 years of Technical Sales Experience is required
• Experience in chemical manufacturing/industrial sales is preferred

More about Calgon Carbon, A Kuraray Company 

We are a company of scientific innovators with over 205 patents. For over 75 years, we’ve been innovating solutions to the world’s emerging challenges. Since creating the first activated carbon products from bituminous coal in the 1940s, Calgon Carbon has been a pioneer in developing advanced products, systems and services for air and water purification. Calgon Carbon’s product portfolio now encompasses more than 700 direct market applications. 

Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,350 people and operates 20 manufacturing, reactivation, innovation and equipment fabrication facilities in the U.S., Asia, and in Europe, where Calgon Carbon is known as Chemviron. 

Calgon Carbon was acquired by Kuraray in March of 2018. With complementary products and services, the combined organization will continue to focus on providing the highest quality and most innovative activated carbon and filtration media products, equipment, and services to meet customer needs anywhere in the world. 

Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran

PI1e1f371f93ff-37344-39320496

Executive Assistant to the CEO

On-site | Los Angeles, CA

A globally admired consumer‐lifestyle brand is scaling its next chapter from its Los Angeles executive hub. The incoming CEO needs a sharp, seasoned business partner who can craft rhythm, guard focus, and keep critical initiatives marching in tune. If you thrive on anticipation (not reaction) and love being the conductor behind a high-energy, creative enterprise, this is your stage.

Top-Three Impact Goals (first 90 days)

• Engineer a purpose-driven calendar. Design an intentional cadence that protects strategic blocks and reduces reactive noise.
• Earn trusted-gatekeeper status. Establish instant credibility with the board, ELT, and partner EAs while diplomatically managing access and information flow.
• Lock executive & board rhythms. Own weekly operating rituals, board-prep timelines, and material workflows so everything feels buttoned-up—no last-minute scrambles.

Compensation & Logistics

• Competitive base salary, commensurate with scope and prior board exposure.
• Work model: Primarily on-site with limited travel for key board meetings and off-sites.
• Relocation support considered for exceptional talent.

Core Responsibilities

• Curate and optimize a multi-time-zone agenda that aligns priorities and shields the CEO’s focus.
• Orchestrate complex domestic and international travel with proactive contingency playbooks.
• Drive board-meeting readiness—own timelines, materials, and logistics so leadership walks in prepared.
• Produce polished executive communications, decks, and briefing docs that elevate brand voice.
• Act as “adult-in-the-room” gatekeeper—confidently saying no, setting boundaries, and filtering noise.
• Informally lead fellow EAs for major events, multi-day off-sites, and cross-functional initiatives.

Ideal Profile

• 12+ years supporting senior executives, including direct CEO partnership within global, matrixed organizations.
• Proven board-facing experience and mastery of high-stakes executive environments.
• Polished presence, detail obsession, and a proactive mindset that enforces boundaries with grace.
• Fluency with modern productivity stacks (Outlook, Slack, Zoom) and comfort steering other admins.
• Tenure at brand-driven or large-scale consumer companies highly valued.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.