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ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.
Job DescriptionProSidian Seeks a Project Manager - Digital Training Facility Management (DTFM) (DTFM001) to support an engagement for a training directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training OBO The Training Management Directorate (TMD). This DoD/Military Sector Role is a Program Manager Labor Category Position located at or near Charlotte, NC - HQ/CONUS/OCONUS | AC/RC: All | ACOM: All.
This service supports DoD/Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Key Personnel Cadre (Labor Category: Program Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to shall serve as Program/Project Manager with responsibility for management, oversight, recruitment, support, operations and stakeholder engagement of CONUS/OCONUS Digital Training Facilities (DTF's). This position is responsible for providing and engaging in consistent communication to the Enterprise Management System (EMS) staff, for continuity of operations supporting all stakeholders using the Army Training Information System (ATIS) Digital Training Facilities (DTF's) and at each of the 78 CONUS/OCONUS DTF sites. A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide The DTFM provides management and oversight at/for the assigned DTF.
Units use DTFs to conduct training that improves individual and unit readiness. Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules. As a training asset, DTFs are ideal for section, squad, or platoon size elements. The Program/Project Manager shall also take the lead in managing and providing oversight of Engagement teams Members and Government Furnished Equipment (GFE) while maintaining and managing a portfolio of hands on equipment, operation, and on-site operations performed by the Digital Training Facility Managers (DTFM's).
This role serves as multipoint interface between client stakeholders, client management, and ProSidian HQ Management as a Key Personnel on The ProSidian Engagement Team. Program/Project Manager must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.
As a condition of employment, the ProSidian Engagement Team Members are required to maintain Govt. | Client Data in the strictest confidence and agrees not to publish, reproduce, or otherwise divulge Govt. | Client Data in whole or in part, in any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to limit access to Govt. | Client Data to those contractor employees needing such information to perform the work required under this contract.
Professional Attire is a Mandate as the client receives many visitors who conduct business with the Corporation. Consequently, the professional appearance of those who work in client facilities is essential to maintaining confidence in the client and the pension insurance system. The ProSidian Engagement Team shall ensure that its personnel who work in client facilities present a neat, professional appearance appropriate to an office working environment and exercise sound judgment in their choice of Attire.
Shall serve as Key Personnel in the management of Digital Training Facilities (DTF's), as well as engaging in consistent communication to the Enterprise Management System (EMS) staff, for the purpose of using the Army Training Information System (ATIS) at each of the 78 DTF sites, required for this role.
Shall also take a leading role in managing the process of hands on equipment, operation, and on-site operations are performed by the Digital Training Facility Managers (DTFM's). Must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.
We aspire to build and enhance an exceptional and diverse team of high-achievers who always put mission and the spirit of service first. This position aligns with functional/technical service requirements and client engagements in the DoD/Military Client Industry Sector - Defense and Military: Services And Solutions That Enable Defense And Military Agencies To Enhance Capabilities, Drive Transformation, Operate Sustainably, And Maintain Mission-Readiness. Project Manager - Digital Training Facility Management (DTFM) (DTFM001) Candidates shall work to support requirements for Digital Training Facility Management (DTFM) Functional Area Services and shall
As a Project Manager within our Engagement Team, you are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project Managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Other duties and responsibilities consist of the following:
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare budget based on scope of work and resource requirements
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
The Project Manager must have relevant experience at a comparable level of responsibility in projects of similar size, scope, and complexity, under the standard of Certified Project Managers. The following are required skills for this position:
- Proficiency in MS Word, Excel, Outlook, Power Point
- The ability to manage multiple geographic locations (both CONUS and OCONUS)
- Experience with the U.S. military is desired
The Project Manager must have the following for qualification:
- Project Management Professional (PMP) certification
- Possession of a MA/MS (preferrably computer science, information systems, information technology, computer engineering or related)
- 10+ years PM experience
- Demonstration/Work Samples showing their ability to write clearly, succinctly, and in a manner that appeals to a wide audience
Further competencies required:
- U.S. Citizenship Required - You must be a United States Citizen with a valid US Passport for likely travel
- Excellent oral and written communication skills
- Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
- All ProSidian staff must be determined eligible for a \"Facility Access Authorization\" (also referred to as an \"Employment Authorization\") by the USG's designated Security Office.
*May be required to complete a Financial Disclosure Statement
Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI). ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures. Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility. Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements.
- Additional knowledge, Skills, and Abilities (KSA's)
- Knowledge: Advanced reading and writing ability
Skills:
- Familiarity with emerging technologies
- Strong computer hardware
Job description:
Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.
The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.
Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for attorneys and staff.
- Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
- Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
- Respond to and manage service desk tickets, ensuring timely communication and resolution.
- Assist with new hire technology onboarding, including device set up and access.
- Provide desk-side, virtual, and small-group training on firm systems and best practices.
- Assist with software rollouts, upgrades, and firm technology initiatives.
- Create or update documentation, quick reference guides, and knowledge articles.
- Escalate complex issues appropriately while maintaining ownership through resolution.
Qualifications
- 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
- Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
- Experience supporting Windows operating systems and hardware.
- Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
- Strong communication skills with the ability to support attorneys and senior professionals.
- Client-service mindset, strong attention to detail, and ability to manage multiple priorities.
Physical and Other Requirements:
This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.
Non-Discrimination:
The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
Disclaimer Statement
The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$15/hour
Must be 18+
At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also...
- Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries.
- Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices.
- Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices.
- Assist with configuration and testing of new hardware and software implementations.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Six Flags parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll...
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
Seasonal Production Associate - Two Week Need Immediately
Job Description
Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.
**This role is only for a temporary two-week window
Essential Responsibilities:
The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.
- Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth)
- Processing of devices per customer order specifications (to include, e.g., installing cases, applying asset tags, scanning MAC addresses, enrolling into management, OU movements, installing screen protectors, etc.).
- Wiring device adapters into charging carts.
- Green pack of devices utilizing Trafera branded packaging materials.
- As needed, assist teammates with the unboxing of Chromebooks, desktops, laptops, and tablets to prep them for processing, including the disposal of associated cardboard and packaging materials.
- Teardown of defective devices to include:
- Auditing of unknown quality to remove failed or damaged components before tearing down.
- Deconstructing devices into usable components for inventory.
- Sorting and counting of the components into the labeled boxes that are to be added to inventory
- Effectively and efficiently work to achieve successful individual production output KPI’s while maintaining quality. KPIs will be provided and may be updated as needed.
- Working as part of a larger team to aid in achieving customer needs.
- Identify areas of concern, means of improvement, and ways to increase efficiency, communicating them to Lead or Supervisor.
- When problems occur, work with Team Lead to identify their root causes and implement or recommend changes to prevent them from occurring again in the future.
- All other duties assigned by management.
Minimum Skills, Abilities, and Requirements:
- High school diploma or GED
- Related experience in computer work or personal experience
- Demonstrated problem-solving skills
- Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
- Self-directed work style, able to work autonomously, prioritize and deliver results
Technology and Systems:
- Microsoft Office Suite (especially Excel)
Work Environment, Physical, and Mental Demands:
Incumbents in this role will primarily perform their work in a production warehouse environment and interact with team members throughout the facility in both office and production warehouse environments.
The production/warehouse will work with and around a variety of industrial warehouse tools, equipment and vehicles, such as forklifts and packaging machines, in an environment that includes exposure to loud noise levels, vibration, dust, fumes, mechanical hazards, bright lights and hot or cold temperatures. While performing the duties of this position, incumbents may be expected to do any of the following, with or without accommodation:
- Standing at their desk or workstation for long periods
- Use tools, machinery, or equipment at their workstation for long periods, up to an entire shift, managing the controls of the tools, machinery or equipment in a safe and effective manner
- Effectively use computer keyboard, mobile device, desktop computer, laptop, calculator, telephone, copy machine and other business tools or controls
- Mentally focus on tasks and apply sound reasoning and judgement
- Wear personal protective equipment (PPE) such as safety glasses, face shields, hard hats, masks, gloves or other PPE if required
- Move through the office facility and production warehouse facility on potentially uneven or slippery surface
- Follow all safety protocols and respond to safety control noises or alarms such as fire alarm, forklifts horns, and machinery alerts
- Reach under, over, above or around desks, machinery or other objects such as bending, stooping, kneeling, reaching, and climbing to perform work
- Lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment
The typical workdays and hours are your choice, either Mon-Thurs 6:30am - 5pm, Mon-Fri 6:30am - 3pm. Once selected, this would be your shift for the duration of the 2 weeks.
This job description details the essential functions, requirements, work environment, physical, and mental demands of this position and should not be considered the only ones necessary for this position.
Trafera is committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. Additionally, Trafera seeks to provide an inclusive work environment that allows all people, including those with limiting conditions or disabilities, to make a meaningful contribution. As such, the organization is committed to providing reasonable accommodation for the known physical or mental limitations of an otherwise qualified individual with a disability unless undue hardship and/or a significant risk to the health and/or safety of the individual or others would result. For questions about these commitments and policies, contact a member of the human resources team.
Contract - Tier 2 Help Desk Technician
12 Months ++
W-2: Includes Benefits, PTO
Medix is looking for a seasoned Tier 2 Help Desk Technician to support a public healthcare system serving Harris County, Texas, operating multiple hospitals, specialty clinics, and community care locations across the Houston area.
We are seeking technical deployment resources who can assist with endpoint setup, infrastructure readiness, and device validation for new and remodeled facilities. These resources will play a critical role in ensuring technology infrastructure is ready prior to operational go-live for facility projects across the system
Daily Responsibilities:
- Install and configure desktop computers, laptops, and endpoint devices
- Deploy and configure printers, scanners, and peripheral hardware
- Support device deployments across multiple healthcare facilities
- Assist with workstation configuration and endpoint validation
- Troubleshoot hardware, operating system, and connectivity issues
- Validate that devices are properly connected to network resources and enterprise systems
- Support device testing activities prior to operational go-live
- Work alongside vendor installation teams during infrastructure deployments
- Escalate issues that may impact deployment timelines or system functionality
- Document device installations and support activities as needed
Public - Required Skills
- 4+ years of experience in desktop support, field services, or IT deployment roles preferably in a hospital setting
- Experience installing and troubleshooting PC hardware and endpoint devices
- Experience configuring printers and peripheral devices
- Strong troubleshooting skills related to hardware and operating systems
- Ability to work onsite across multiple locations
- Experience supporting large-scale device deployments or infrastructure rollouts
- Strong communication and collaboration skills
Public - Preferred Skills
- Experience supporting healthcare IT environments
- Experience supporting Epic or other EHR environments
- Experience participating in Epic Technical Dress Rehearsal (TDR) or go-live support
- Experience supporting technology deployments during facility openings or relocations
- Experience coordinating work with vendor installation teams
- CompTIA A+ or Network+ certifications
