Salesforce Stock Jobs in Reno, NV

Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.

What we're looking for

• Education: High School education or GED required.

• Experience: OSHA Forklift and HAZMAT certification a plus.

Who you are:

• Ability to apply common sense understanding to carry out detailed and uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be available to work any shift.
• Be able to handle stress caused in meeting deadlines with tight scheduling requirements.
• Must be able to use proper techniques to lift to 75 pounds. The ability to follow directions with emphasis on safety is extremely important.
• Must have responsible work habits.
• Must be familiar with warehouse systems.
• Must have forklift experience.
  

How you will thrive and create an impact

• Inbound: Unload trucks, trailers, containers of freight, counting products, compare to manifest to check all shipments for damage, infestation, or production code dates. Material handlers must report shortages, damages, and mis-shipments on appropriate forms. Also be able to sign for inbound shipments when necessary. All inbound shipments are moved safely to storage locations to be efficiently stacked as store merchandise.
• Order Picking: Ensure that the correct product number, quantity, and type (lot, batch, serial number) of product are picked. Transport orders to shipping locations or delivery platforms with material handling equipment such as but not limited to fork trucks, cherry pickers, or pallet jacks. Materials handlers must be able to label, stencil, tag, mark orders, band, bundle, wrap, over-pack, and palletize as required.
• Outbound: Compare quantity, labeling and address with order to ensure out-going shipments are complete and correct. Assign signature for outbound as necessary. Efficiently move product, cartons and or pallets into trailers, rail cars or containers.
• Maintain equipment in a neat, clean, and orderly fashion. Operate equipment safely and efficiently. Comply with company standards and OSHA requirements.
• Keep accurate records and reports. Assist in physical inventories and cycle counts. Ensure proper stock rotation. May key inventory adjustments in computer.
• Repack or re-box cases per customer instructions. Repair and consolidate damaged goods as required. Operate shrink-wrap machine. Charge forklift battery as needed; stack and or separate good from bad pallets when necessary; clean railcars, trailers, and truck docks, bays as requested.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.