Salesforce Login Jobs in Katy

Job Title: Desktop Support Technician

Location: Brookshire, TX (Onsite)

Job Type: Full-Time

Job Summary

We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).

Key Responsibilities

• Provide technical support for hardware, software, and peripheral issues
• Troubleshoot issues related to Windows and/or macOS systems
• Support users with login issues, password resets, and basic account access
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Escalate unresolved issues to Level 2 support teams as needed
• Document incidents, requests, and resolutions in a ticketing system
• Assist with new hire onboarding and equipment setup
• Follow IT policies, procedures, and security best practices
• Deliver professional and courteous support to all end users

Required Qualifications

• CompTIA A+ certification (required)
• (Network+ or Security+ is a plus)
• Basic knowledge of:
• Windows 10/11 (macOS exposure a plus)
• Microsoft 365 (Outlook, Teams, OneDrive)
• Hardware troubleshooting (desktops, laptops, peripherals)
• Strong verbal and written communication skills
• Ability to work onsite in Brookshire, TX
• Willingness to learn and grow in an IT support environment

Preferred Qualifications

• Previous experience in a Help Desk or Desktop Support role
• Familiarity with:
• Active Directory (user accounts, password resets)
• Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Remote support tools
• Customer service or technical support background

Work Environment

• Onsite support in an office or warehouse environment
• May require walking, lifting IT equipment (up to ~25 lbs)
• Standard business hours; occasional after-hours support may be required

Compensation & Benefits

• Competitive hourly rate or salary (based on experience)
• Benefits package may include health insurance, PTO, and paid holidays
• Opportunity for training, certification growth, and career advancement

Business Experts is growing, and we’re looking for motivated individuals to join our expanding team! If you're interested in building strong client relationships, developing professional sales skills, and working in a performance-driven environment with training and support, we’d love to hear from you.

About the Role

In this position, you'll work directly with business clients to understand their communication needs and recommend solutions that help them operate more efficiently.

What You'll Do

• Connect with potential clients through direct outreach to generate new leads and expand territory coverage

• Conduct product demonstrations and presentations that highlight features and benefits

• Manage and grow existing accounts by providing excellent customer service and identifying upsell opportunities

• Implement territory strategies to maximize coverage and new business opportunities

• Collaborate with team members to execute campaigns that increase brand awareness and attract new clients

• Participate in ongoing training to strengthen negotiation, technical sales, and business development skills

What We're Looking For

• 2+ years of experience in customer service, sales, or a client-facing role

• Strong communication and interpersonal skills

• Ability to quickly learn new products, technologies, and market trends

• Basic familiarity with CRM systems such as Salesforce or similar platforms

• Strong negotiation skills and a customer-first mindset

• Self-motivated with a proactive approach to business development

Why Join Us?

You’ll gain hands-on experience, professional mentorship, and the opportunity to grow your career in a supportive and results-driven environment.

Ready to take the next step?

Apply today! Our HR team reviews applications daily and will contact qualified candidates within 24–48 hours.