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12 positions found — Page 2
Role & Responsibilities:
Identify, initiate, and develop new business across all of our core competencies,
Engage with clients that provide sustained and profitable revenue streams across multiple services.
Develop and execute a business plan that will achieve sales quota and budget as defined by the company.
Work closely with local, regional, and international operations staff to ensure customers’ needs and expectations are met.
Provide multiple logistics solutions for numerous entry points into accounts within our core competencies.
Update and manage all sales opportunities and activity into SalesForce.
Other duties as assigned by management.
Qualifications:
Bachelor’s degree preferred or equivalent work experience.
Minimum 10 years freight forwarding sales experience; operational freight forwarding experience a big plus!
Proven successful selling ability in a commission environment.
Strong negotiating skills with a strong business acumen.
Must be able to pivot and adapt to rapid and frequent changes addressing the needs of clients and goals of MEC.
Strong problem-solving skills with ability to develop new ideas and innovative solutions.
High drive and energy to manage multiple accounts while looking for new business opportunities.
Strong time management, organizational, and analytical skills.
Enthusiastic and passionate desire for continuous personal and professional development, training, and team building.
Strong business acumen with a keen aptitude to quickly assimilate new information.
Excellent organization, analytical, written, and oral communications skills.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of MEC.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Excellent computer knowledge, advanced Microsoft Office proficiency.
MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Salary: $65,000
- $75,000 per year A bit about us: The Lead Consumer Services Agent is responsible for guiding and monitoring a team of Consumer Services agents to ensure the delivery of exceptional customer service to both consumers and servicing companies.
This role plays a key part in maintaining operational excellence, supporting cross-departmental collaboration and driving continuous improvement initiatives.
Why join us? Location: Schaumburg, IL – 3 days/week on-site (T, W, Th) Target Salary: $65-75k+ depending on experience Full Benefits Growth Great Culture Job Details Duties and Responsibilities include but are not limited to the following: Provide an impeccable level of customer service to clients and servicing companies.
Field and resolve escalated client calls, emails, and tickets.
Field and resolve complex and escalated servicing company(s) calls, emails, and tickets.
Assist with onboarding and training new team members.
Review and score inbound calls for quality assurance (QA) purposes, providing detailed feedback to the Consumer Services Manager to support ongoing agent coaching and development.
Identify, document, and communicate best practices, providing informed recommendations to the department manager for process and procedural improvements as necessary.
Review and assist team with difficult client account maintenance, scheduled transactions, and audit files.
Maintain composure; even when juggling multiple inquiries, you remain conscious of our client’s financial situation and the fast‐paced needs of the servicing companies.
Excellent interpersonal skills, ability to build and maintain relationships with team members, clients, and consumers.
Independent, diligent self‐starter who is comfortable taking on a high level of responsibility.
Perform special research, analysis, and lead team projects as directed.
Develop an expert understanding of internal systems and the integrity of data that flows through them.
Participate in and lead team meetings to discuss current business updates, priorities, issues.
Perform daily duties in line with Information Security Policies and Procedures.
Ensure that Information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
Qualifications and Required Skills High school diploma or Equivalent – GED / Associate’s degree or Higher is a plus 1+ years of team lead or relevant experience 3+ years of professional experience working with clients and customer service environment Excellent written, verbal and listening skills High degree of professionalism, integrity, and discretion Strong attention to detail and accountability for results Ability to manage multiple priorities and operate effectively in a fast-paced environment What Will Make You Stand Out Client-centric approach with a commitment to delivering exceptional service Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9) – Zendesk for ticketing Knowledge of the Debt Resolution industry Associate degree, Bachelor’s degree or some college coursework in business or communications Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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