Salesforce Jobs in Wright Patterson Afb Ohio Remote

35 positions found

Entry Level District Sales Representative Dayton/Cincinnati
Salary not disclosed
Dayton, OH 1 week ago

Join a company where people, quality, and service come first!

 

At Premier ProduceOne, we’re more than a produce distributor; we’re a team dedicated to delivering excellence and building a workplace where everyone can grow. We’re looking for a hands-on, motivated Entry Level District Sales Representative within the Dayton/Cincinnati market.

 

Your responsibilities will include:

  • Manage and grow sales within assigned district territory
  • Build and maintain strong relationships with restaurants, distributors, and foodservice operators
  • Prospect new accounts and expand product penetration in existing accounts
  • Achieve or exceed monthly and quarterly sales targets
  • Conduct product presentations, tastings, and demonstrations for clients
  • Monitor competitor activity and market trends to adjust sales strategies
  • Handle account management tasks including pricing, rebates, and credit compliance
  • Prepare regular sales reports and forecasts for management


What We’re Looking For

  • High school diploma or GED required, bachelor’s degree in business, marketing, or related field preferred
  • 2–6 years of foodservice sales or related industry experience
  • Background in hospitality, restaurant operations, or food distribution strongly preferred
  • Valid driver’s license and reliable transportation (frequent travel required)
  • Proven track record of meeting or exceeding sales quotas
  • Strong communication, negotiation, and presentation skills
  • Ability to analyze sales data and identify growth opportunities
  • Proficiency with CRM tools (Salesforce, HubSpot, etc.) and Microsoft Office Suite
  • Ability to lift up to 50 lbs occasionally (samples, promotional materials)
  • Competitive, goal-driven personality with resilience in a fast-paced environment

 

Why You’ll Love Working Here

  • Competitive Pay
  • Company Paid Life and Short-Term Leave Benefits
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth opportunities


 

Be Part of Something Fresh!


If you’re ready to take the next step in your career and lead a team that helps keep our customers happy and operations efficient, we want to hear from you!


Apply today and join the Premier ProduceOne family!

Not Specified
District Sales Representative Cincinnati
🏢 Premier ProduceOne
Salary not disclosed
Dayton, OH 1 week ago

Join a company where people, quality, and service come first!

 

At Premier ProduceOne, we’re more than a produce distributor; we’re a team dedicated to delivering excellence and building a workplace where everyone can grow. We’re looking for a hands-on, motivated

 

Your responsibilities will include:

  • Manage and grow sales within assigned district territory
  • Build and maintain strong relationships with restaurants, distributors, and foodservice operators
  • Prospect new accounts and expand product penetration in existing accounts
  • Achieve or exceed monthly and quarterly sales targets
  • Conduct product presentations, tastings, and demonstrations for clients
  • Monitor competitor activity and market trends to adjust sales strategies
  • Handle account management tasks including pricing, rebates, and credit compliance
  • Prepare regular sales reports and forecasts for management


What We’re Looking For

  • High school diploma or GED required, bachelor’s degree in business, marketing, or related field preferred
  • 2–6 years of foodservice sales or related industry experience
  • Background in hospitality, restaurant operations, or food distribution strongly preferred
  • Valid driver’s license and reliable transportation (frequent travel required)
  • Proven track record of meeting or exceeding sales quotas
  • Strong communication, negotiation, and presentation skills
  • Ability to analyze sales data and identify growth opportunities
  • Proficiency with CRM tools (Salesforce, HubSpot, etc.) and Microsoft Office Suite
  • Ability to lift up to 50 lbs occasionally (samples, promotional materials)
  • Competitive, goal-driven personality with resilience in a fast-paced environment

 

Why You’ll Love Working Here

  • Competitive Pay
  • Company Paid Life and Short-Term Leave Benefits
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth opportunities
  • Free Produce Every Week

 

Be Part of Something Fresh!


If you’re ready to take the next step in your career and lead a team that helps keep our customers happy and operations efficient, we want to hear from you!


Apply today and join the Premier ProduceOne family!





Not Specified
District Sales Representative Pittsburgh
🏢 Premier ProduceOne
Salary not disclosed
Dayton, OH 1 week ago

Join a company where people, quality, and service come first!

 

At Premier ProduceOne, we’re more than a produce distributor; we’re a team dedicated to delivering excellence and building a workplace where everyone can grow. We’re looking for a hands-on, motivated

 

Your responsibilities will include:

  • Manage and grow sales within assigned district territory
  • Build and maintain strong relationships with restaurants, distributors, and foodservice operators
  • Prospect new accounts and expand product penetration in existing accounts
  • Achieve or exceed monthly and quarterly sales targets
  • Conduct product presentations, tastings, and demonstrations for clients
  • Monitor competitor activity and market trends to adjust sales strategies
  • Handle account management tasks including pricing, rebates, and credit compliance
  • Prepare regular sales reports and forecasts for management


What We’re Looking For

  • High school diploma or GED required, bachelor’s degree in business, marketing, or related field preferred
  • 2–6 years of foodservice sales or related industry experience
  • Background in hospitality, restaurant operations, or food distribution strongly preferred
  • Valid driver’s license and reliable transportation (frequent travel required)
  • Proven track record of meeting or exceeding sales quotas
  • Strong communication, negotiation, and presentation skills
  • Ability to analyze sales data and identify growth opportunities
  • Proficiency with CRM tools (Salesforce, HubSpot, etc.) and Microsoft Office Suite
  • Ability to lift up to 50 lbs occasionally (samples, promotional materials)
  • Competitive, goal-driven personality with resilience in a fast-paced environment

 

Why You’ll Love Working Here

  • Competitive Pay
  • Company Paid Life and Short-Term Leave Benefits
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth opportunities


 

Be Part of Something Fresh!


If you’re ready to take the next step in your career and lead a team that helps keep our customers happy and operations efficient, we want to hear from you!


Apply today and join the Premier ProduceOne family!

Not Specified
Senior Program Manager & Client Engagement Manager – IT Consulting (Hybrid-MA, Boston)
✦ New
Salary not disclosed
Boston, MA, Hybrid 3 hours ago

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.


Please write & follow us here:

Website:

LinkedIn: CloudLabs Inc

Email us:


What we offer:

  • We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
  • Competitive pay package.


Experience Required: Minimum 15+ years of IT consulting experience, focusing on enterprise programs and/or customer-facing leadership roles.

Job Location: Massachusetts (Must be MA resident or willing to relocate)

Job Type: Hybrid

Employment Type: Full-Time, Direct Hire (Not a contract role)

Visa Assistance: Available as needed


About the Role:

We are seeking an accomplished Senior Program Manager & Client Management Leader with extensive experience in IT consulting and enterprise delivery. This role blends program leadership with high-touch client management responsibilities. The ideal candidate brings deep expertise in SAP, along with added value from experience in Salesforce and/or Data Analytics.

You will be responsible for managing complex programs and nurturing long-term client relationships, ensuring successful outcomes and customer satisfaction across all engagements.


Key Responsibilities:


Program Leadership

  • Lead large-scale, multi-workstream IT transformation programs.
  • Establish governance frameworks, delivery plans, budgets, risk registers, and performance tracking.
  • Manage cross-functional teams across SAP, Salesforce, analytics, and integrated platforms.
  • Oversee program execution quality, scope control, and successful delivery outcomes.


Client Management:

  • Serve as the primary executive contact for enterprise clients.
  • Develop and maintain strong, trust-based relationships with senior stakeholders.
  • Facilitate strategic discussions around SAP roadmaps, digital strategy, and transformational outcomes.
  • Address escalations, manage expectations, and ensure high client satisfaction.
  • Identify opportunities for expanded services and long-term partnership growth.


Required Qualifications:

  • 15+ years of IT consulting experience, focusing on enterprise programs and/or customer-facing leadership roles.
  • Strong background in SAP (ECC and S/4HANA).
  • Experience with Salesforce and/or Data Analytics is a strong plus.
  • Proven success in both program delivery and executive client management.
  • Excellent communication, stakeholder management, and leadership skills.
  • Must live in Massachusetts or be willing to relocate.
  • Bachelor’s degree required; advanced degree preferred.

Remote working/work at home options are available for this role.
Not Specified
Merchant Card Sales Representative - Remote
✦ New
Salary not disclosed
Las vegas, NV, Remote 4 hours ago
Merchant Card Sales Representative - Remote

Company: PRE-US

Location: The Lakes, Nevada, 88901

Ref #: 116716

Pay Rate: $33.66

Experience/skills and/or location may influence position wage rate

Function: Merchandising

Employment Duration: Full-time

Benefits:

  • Medical, dental and vision insurance
  • Company-paid life insurance, short-term and long-term disability
  • 401k program
  • Generous Paid Time Off (PTO) program
Description and Requirements

Function: B2B Sales

Employment Duration: Full-time

Description and Requirements

As a Strategic Payments Sales Representative, you will drive acceptance of a major credit card brand among medium to large merchants across key verticals such as utilities, insurance, property management, and healthcare. Acting as a trusted advisor, you will engage decision-makers, uncover opportunities, and close acceptance gaps through strategic outreach, research, and problem-solving.

What is in it for you?

  • Represent a globally recognized credit card brand.
  • Competitive salary and comprehensive benefits.
  • Join a results-driven, collaborative team with a strong growth mindset.

What will you do?

  • Represent the client with professionalism and credibility at all times.
  • Proactively engage merchants via calls, emails, and on-site visits to educate, influence, and drive acceptance.
  • Conduct research and leverage systems to identify acceptance gaps and develop actionable strategies.
  • Collaborate with businesses to resolve technical challenges and ensure seamless onboarding.
  • Build and maintain relationships with key stakeholders and decision-makers.

How will you succeed?

  • Comfortable communicating with senior-level contacts at large organizations.
  • Persistent and resourceful in gathering information and overcoming obstacles.
  • Strong organizational skills to manage priorities and territory effectively.
  • Proficient in Salesforce and adept at using data and systems to inform strategy.

What experience should you have?

  • Proven success in Merchant Services or related B2B sales roles.
  • ISO processing background preferred.
  • Experience managing a territory and driving results.
  • Exceptional problem-solving and influencing skills.
  • Strong phone and email communication abilities.
  • Customer-focused mindset with a consultative approach.
  • Proficiency with Microsoft Office Suite.

Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer *Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.


Remote working/work at home options are available for this role.
Not Specified
Clinical Affairs Manager, Interventional Access (REMOTE)
✦ New
Salary not disclosed
Clinical Affairs Manager, Interventional Access (REMOTE)

The Clinical Affairs Manager will provide clinical expertise, insight, and support to clinical end-users, clinical sales specialists, sales team, Regulatory, Engineering, marketing, and other corporate departments on safe and effective use of the Teleflex Medical product portfolio with primary emphasis on the Coronary/Structural Heart franchise. This position will support the appropriate clinical application of the Coronary/Structural Heart franchise via didactic, web-based, and teleconference education, and understanding of these products and best practices. Clinical support will be provided to physicians, nurses, techs, etc., to include support for live cases/proctorships in the therapeutic areas related to focus products. The Clinical Affairs Manager will drive innovation by identifying product attributes necessary to expand into new markets, or capitalize on new clinical applications; identify new, clinically driven product and market opportunities; and perform other related duties as required. Provide support during society engagements, facilitating the exchange of scientific information in close collaboration with CMA leadership and the broader clinical affairs interventional team.

Customer Experience Representing Teleflex in a customer-facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics to strengthen the Teleflex brand and relationship with our customers. Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improved results. Exemplifies continuous improvement thought processes and focus. Culture and Values Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Identify and support BU field efforts for the Coronary/Structural Heart franchise through clinical and educational customer needs assessment, product and procedural training, live case coverage, and assist with customer follow-up for ongoing clinical support as needed. Maintain and develop expertise on the Coronary/Structural Heart Interventional product portfolio related to the specific clinical specialty area and expertise. Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate clinical use of Teleflex products, and timely professional follow-up. Support Coronary/Structural Heart educational programs with aligned educational goals and needs of the Interventional Business Unit. Support scientific exchanges of information with medical societies. Pre-conference & in-booth educational programs, meetings with scientific committees, education grant support, and research submissions (in collaboration with the Global Research & Scientific Services team). Off-label support for Teleflex products in accordance with Teleflex policy & local legal regulations

Manage utilization of HCPs in accordance with Teleflex IPPs. Coordinate efforts between cross-functional partners, including Medical Affairs, Global Research & Scientific Services, marketing, and R&D. Coordinate, participate, and manage educational, scientific activities at identified local, regional, and national trade shows/exhibitions. Serve as part of the CMA clinical expert team on product applications and troubleshooting when interfacing with SBU Leadership, Clinical Sales Specialists, and Teleflex team members. Participate as a clinical expert on project teams, committees, and in meetings with various corporate departments to provide guidance as to the clinical perspectives for the Coronary/Structural franchise. Build and support infrastructure for speaker programs supporting Teleflex Academy, webinars, training content, and programs. Coordinate and participate in content development and review of education material as needed by IA BU or CMA. Manage all business-associated administrative tasks and responsibilities to support job-related activities, to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms. Adhere to applicable Teleflex IPPs, Teleflex Code of Ethics, and all Company policies, rules, procedures, and housekeeping standards.

Bachelor's degree is required, preferably in clinical, biology, health sciences, or engineering. Procedural experience within Interventional Cardiology and/or Structural Heart Possess a minimum of five years' clinical exposure in the medical field in the Cardiology environment. Medical Device industry supporting Clinical and Medical Affairs, strongly preferred. Proficient in Microsoft Word, Excel, and PowerPoint required; SalesForce experience preferred.


Remote working/work at home options are available for this role.
Not Specified
Engagement Lead
✦ New
🏢 HRUCKUS
Salary not disclosed
Remote, Oregon 3 hours ago

Veteran Firm Seeking a Engagement Lead for a 100% Remote Assignment in Albany, NY

My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Washington, DC focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting.

HRUCKUS helps other Veteran Owned businesses recruit for positions across Veteran Firm Seeking a Engagement Lead for a 100% Remote Assignment in Albany, NY.

We seek to fill a Engagement Lead role in Albany, NY.

The ideal candidate is a Albany resident with a minimum of 5 years leading Salesforce engagements, 3 years of experience with public sector case management solution implementation, and an active Salesforce Administrator or Platform App Builder certification.

If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.

Thanks,

Stephen M Hrutka

Principal Consultant

Summary: HRUCKUS is looking for an experienced Engagement Lead to oversee both the CCAP and HSCC projects, managing solution delivery, client relationships, project scope, budget, and teams.

Position Description: This consultant will oversee project implementation and transformation strategies. They will be responsible for stakeholder engagement, managing dependencies, reviewing risks, and assessing KPIs to track overall program success while functioning in a fully remote, telecommuting capacity.

Position Responsibilities:

  • Oversee both the CCAP and HSCC projects, managing solution delivery, client relationships, project scope, budget, and teams.
  • Co-create transformation strategies and roadmaps.
  • Engage with stakeholders for buy-in.
  • Manage dependencies across the implementation.
  • Review project risks.
  • Assess Key Performance Indicators (KPIs) to track program success.
  • Commit to a total of 260 hours for the entire engagement (160 standard hours plus 100 courtesy hours), working a minimum of 20 hours and a maximum of 40 hours per week.
  • Provide own equipment to ensure fully functional telecommuting capabilities.

Required Qualifications:

  • Minimum of 5 years leading Salesforce engagements.
  • Minimum 3 years of experience with public sector case management solution implementation.
  • Salesforce Administrator or Platform App Builder certification.

Details:

  • Job Title: Engagement Lead
  • Location: Albany, NY
  • Salary Range:$86,000-$118,000

Remote working/work at home options are available for this role.
Not Specified
Account Executive (B2B SaaS, AI Solutions | Hybrid Atlanta / Remote US)
✦ New
Salary not disclosed

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.


As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.


At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.


Location: Atlanta (Hybrid)/US (remote)


What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

  • Prospect, pitch, and close deals for our AI technology solution such as our chatbot
  • Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
  • Represent Commercient at meetings, demos, and events across the US
  • Gather insights from the market to help shape our product and sales strategy
  • Hit and exceed sales targets while growing your career in a fast-moving company
  • Travel to several conferences per year in the US


Who You Are

  • Sales hunter with a passion for building relationships and closing deals
  • Energetic, ambitious, and motivated by results
  • AI enthusiast who likes to learn about AI and stays current with the trends
  • Comfortable meeting clients and thriving in a dynamic, less-structured environment
  • Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
  • 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
  • Familiarity with Salesforce, HubSpot, or ERP ecosystems
  • Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
  • Consultative, high-EQ selling style with technical curiosity
  • Comfortable engaging at C-level and VP-level
  • Self-starter with strong pipeline discipline and storytelling ability
  • Excited about shaping a next-generation AI sales motion
  • Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
  • Comfortable working independently in a remote team environment
  • Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.


Not for you if: you dislike rejection or ambitious goals.


Why Join Us?

  • Be a key player in our expansion — your impact is direct and visible
  • Work closely with founders and an international team
  • Learn and grow in a tech-driven, fast-moving environment
  • We have an engaging, collaborative culture focused on succeeding together


Compensation & Perks

  • Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
  • Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
  • Comprehensive Benefits Package
  • 401k program with generous company match
  • PTO
  • Hybrid role based in Atlanta, GA with fully remote option for US-based candidates


About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.


Why Work With Us

  • Work remotely with a diverse, supportive, and fun global team
  • Be part of an innovative company that embraces cutting-edge technology
  • Enjoy learning and development opportunities to grow your career
  • Flexible work-life balance and an environment where ideas thrive


Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.


Remote working/work at home options are available for this role.
Not Specified
Salesforce Solution Architect (Remote)
✦ New
Salary not disclosed
Atlanta, Remote 1 day ago
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Lavanya at (224) 369-0873 Title: Salesforce Solution Architect (Remote) Duration: 6 Months Location: Remote Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered.

Job Description: We are looking for a Salesforce Architect with strong and deep experience in the Salesforce platform.

The ideal candidate should have hands-on expertise in designing and implementing Salesforce solutions and a strong technical background.

Key Requirements: Strong experience in Salesforce with deep platform knowledge.

Experience working with Sales Cloud, Service Cloud, B2B Commerce, and Experience Cloud.

A technical background is preferred (for example, someone who started as a Salesforce Developer and moved into an Architect role).

Exposure to AI capabilities within Salesforce is a plus, as the organization is currently in the early stages of AI adoption.

Salesforce certifications are helpful and considered an advantage.

Additional Information: This individual will work with three other solution architects and report to their Application Development Director About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Service Cloud, Sales Cloud, salesforce developer
Remote working/work at home options are available for this role.
Not Specified
Customer Success Manager (Hybrid)
✦ New
Salary not disclosed

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

Customer Onboarding
  • Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
  • existing programs.
  • Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
  • Provide robust training and onboarding experience that leads to learner activation and engagement.
  • Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
  • Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.
Customer Relationship Management
  • Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
  • Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
  • Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
  • Identify satisfied customers and secure/curate testimonials and/or case studies.
  • Assist with recognition program to reward/amplify top customers/institutions.
Customer Performance
  • Research, monitor, report, and recognize customer performance.
  • Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
  • Produce regular reports on customer success metrics and key performance indicators.
  • Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's degree in healthcare administration, business, communications, or related field required.
  2. Minimum of 5+ years account management and customer relationship management experience required.
  3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
  4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
  5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
  6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
  7. Strong external presence to communicate with external stakeholders and customers.
  8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
  9. Familiarity with learning management systems/online education programs
  10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.
Not Specified
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