Salesforce Jobs in Washington Dc Remote

*This is a 12-month hybrid role with the possibility of extension. Candidates must be able to work onsite 1–2 days per week in Adelphi, MD. Candidates must be legally authorized to work in the U.S. without sponsorship. We are not partnering with third-party agencies for this role.

The Senior Project Manager will play a key role in leading and delivering IT initiatives within the Agile Project Management Office (APMO), supporting the higher education sector. This role manages complex projects using both Agile and Waterfall methodologies to drive innovation and operational excellence across academic and administrative functions. This position will lead a workstream for the organization’s Enterprise Data & AI Platform implementation.

We are specifically seeking candidates with experience managing Enterprise Data Lakehouse and Business Intelligence implementations.

Key Responsibilities

Agile Project Leadership

• Lead end-to-end delivery of IT projects using Agile and Waterfall frameworks (Scrum, SAFe).
• Partner with stakeholders to define project scope, objectives, and success metrics.
• Identify, manage, and mitigate project risks, dependencies, and impediments.
• Define and track KPIs to measure project and team performance.
• Provide regular status updates and insights to senior leadership.

Team Collaboration

• Serve as a servant leader for cross-functional Agile teams.
• Foster a culture of collaboration, accountability, ownership, and transparency.

Stakeholder Engagement

• Act as the primary liaison between the Agile PMO, business units, and stakeholders.
• Maintain clear, consistent communication on project progress, risks, and outcomes.

Qualifications

Required

• Bachelor’s degree or equivalent experience.
• 7+ years of project/program management experience, including large cross-functional initiatives.
• Experience supporting modernization, digital transformation, or student lifecycle/ed-tech projects.
• 2+ years of recent experience managing Enterprise Data Lakehouse and/or Business Intelligence implementations (Databricks and Tableau Cloud preferred).
• Strong experience with Agile and traditional project management methodologies.
• Proven vendor, budget, and risk management experience.
• Proficiency with Azure DevOps, MS Project, SharePoint, or similar tools.
• Excellent communication and stakeholder management skills.

Preferred

• PMP or similar project management certification.

Desired Project Experience

• Enterprise Lakehouse Implementations: Databricks-powered Lakehouse implementations supporting scalable, trusted data products.
• Legacy Data Warehouse Cutover & Decommissioning: Parallel runs, reconciliation, and phased sunset strategies.
• ERP Data Ingestion & Modeling: Experience with PeopleSoft, Salesforce, Workday, and/or Oracle.
• External Data Delivery: Secure data delivery to external vendors and partners with SLAs.
• Data & AI Governance: Implementation of fine-grained, policy-driven data access controls

Atlas Network is a global nonprofit that supports a worldwide community of independent think tanks and civil society organizations working to advance freedom, prosperity, and human flourishing. Our work spans grants, partnerships, training programs, events, and impact tracking across more than 100 countries.

Our custom-built partner and grantee portal is central to how we operate. What began as a simple application system has evolved into a mission-critical platform supporting grantmaking, training enrollment, reporting, partner engagement, and integrations with Salesforce and learning systems. As Atlas Network has grown, so has the importance and complexity of this infrastructure.

Atlas Network is seeking a Product Manager to join the Information Systems team and help manage, support, and improve our core partnership platform.

This role is well-suited for an organized, curious professional who enjoys translating complex workflows into clear requirements, coordinating testing and support, and keeping multiple stakeholders aligned. The Product Manager will serve as a day-to-day product facilitator — ensuring that program teams' needs are well-defined, that new features are tested and reliable, and that staff and partners receive timely support.

While comfort with web-based tools and platforms is important, success in this role depends more on communication, follow-through, and a genuine interest in how Atlas Network's programs operate across grants, training, and events.

• Serve as the bridge between program teams and Information Systems — gathering operational needs, documenting requirements, and helping leadership prioritize enhancements and fixes
• Manage coordination with external development contractors, keeping projects on track through clear requirements, regular communication, and structured quality review
• Work alongside the Salesforce administrator to ensure portal integrations align with how grants, training, and events teams actually work

• Coordinate QA processes for new features, configuration changes, and system updates
• Participate in structured testing to verify reliability during active grant cycles, training cohorts, and reporting periods
• Document known issues, testing outcomes, and release notes

• Manage a tier-one support queue for staff and external partners using the portal
• Triage issues, resolve common problems, and escalate technical issues as needed 

• Serve as a liaison between Information Systems and program teams
• Create and maintain internal documentation, user guides, and training materials
• Facilitate onboarding and training sessions for staff using portal workflows 

• Track work, priorities, and progress using and related tools
• Provide clear updates to stakeholders and ensure next steps are well-defined
• Participate in structured cross-team coordination, including regular standing meetings, trainings, and project check-ins with program grant-making and training teams

• 2–5 years of experience in product, operations, project management, or a role that required translating between stakeholders and systems
• Comfort learning and working within complex web-based platforms.  Position doesn’t require coding or building, but does need curiosity and ability to learn our systems architecture
• Experience keeping quality and testing processes organized, whether in a formal QA role or as part of broader operational responsibilities
• Strong written and verbal communication skills, with a track record of keeping non-technical stakeholders informed and aligned
• Highly organized with a bias toward documentation, follow-through, and closing the loop

• Experience managing a support queue, triaging requests, or maintaining an operational backlog in a structured way
• Familiarity with tools like Salesforce, a learning management system, web applications, or similar platforms used across programs and operations
• Comfort using AI tools to improve documentation, triage, and workflow efficiency
• Experience working within an agile or structured project delivery framework
• Drawn to mission-driven work and motivated to understand the programs and people the platform serves

• Hybrid role with a minimum of three days per week in the Arlington, VA (Ballston) office
• Highly collaborative environment with regular interaction across departments
• Fast-paced operational cycles tied to grants, training programs, and reporting deadlines
• We're open to candidates at different experience levels and will calibrate scope and compensation accordingly
• Comprehensive benefits package including health insurance, retirement plan, generous paid time off, and holidays

To apply, please email a resume and a cover letter including salary requirements to: must be based in the United States and eligible to work in the U.S. without the need for visa sponsorship now or in the future. Atlas Network is an equal opportunity employer.

AI Innovation Architect

Location: Hybrid; Ashburn, VA; Springfield, VA; Washington, D.C.

Clearance: U.S. Citizen; Must have an active Top-Secret Clearance or DHS Public Trust Clearance.

InDev is seeking a senior strategic and technical AI Architect responsible for designing, building, and deploying artificial intelligence solutions that support mission outcomes across the homeland security market. In this role you will bridge advanced AI capabilities - including machine learning, natural language processing, and data engineering - with operational requirements, ensuring solutions are secure, scalable, and aligned with the homeland security mission.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Define overall system architecture, selecting and governing Artificial Intelligence / Machine Learning (AI/ML) and platform technologies, and ensuring solutions are scalable, secure, and production-ready
• Lead end-to-end technical design, development, and implementation of an agentic AI system to orchestrate user queries across enterprise data sources
• Partner closely with development, DevOps and data engineering teams to translate project requirements into an extensible AI architecture
• Create and promote AI strategies that align with business objectives
• Develop and coordinate POCs to test new technologies
• Evaluate and select appropriate AI tools, frameworks, and platforms (i.e., AWS, Azure, Google) to drive innovation

QUALIFICATIONS

• U.S. Citizen; Active Top-Secret Clearance or DHS Public Trust Clearance
• 8+ years of experience delivering AI solutions across federal agencies
• Bachelor’s degree in Computer Science, Engineering, or Data Science
• Deep understanding of machine learning (ML), deep learning, Natural Language Processing (NLP), and neural networks
• Experience with cloud platforms (AWS, Google Cloud, Azure) and container orchestration tools like Kubernetes and Docker
• Ability to identify high-impact AI use cases and translate them into technical requirements
• Experience designing, building, and deploying advanced AI systems including Generative AI, AI Agents, LLMs, Reinforcement Learning, and computer vision models
• Ability to apply cloud and engineering expertise across AWS, GCP, Kubernetes, Docker, Terraform, Helm, Linux, and AI services, such as SageMaker, Vertex AI, Bedrock, or Gemini
• Experience with Python, agent frameworks, data engineering, APIs/microservices, vector databases, SQL engines, distributed systems, cloud services, RAG
• Experience developing and maintaining AI/ML roadmaps, performing Analysis of Alternatives, and making defensible technical tradeoff decisions
• Experience leading multidisciplinary teams, including data scientists, engineers, and business stakeholders
• Excellent written and oral communication skills
• Ability to tailor and present information across multiple stakeholders

NICE TO HAVES

• Experience integrating AI solutions with SaaS/PaaS platforms (e.g., ServiceNow, Salesforce, etc.)
• Experience implementing virtual agents within SaaS/PaaS platforms (e.g., ServiceNow Virtual Agent, Salesforce Agentforce, etc.)
• Experience with Google Gemini

ABOUT US

At InDev, we’re not just a company; we’re a trailblazing force transforming the way data shapes the future. As a dynamic player in the federal government sector, we’re on a mission to empower agencies with cutting-edge data solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us.

WHY INDEV

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.

Job Description Job Description We're on a mission to empower our clients and foster the growth of our team.

As we venture into new local markets, we seek disciplined individuals craving income control, work-life balance, and opportunities for personal development.

Our goal is to find someone aligned with our core values of Ownership, Growth, and Service.

Position Description: As a newly hired sales professional, you'll join our comprehensive sales training program, blending online classes with hands-on field training and mentorship in your assigned area.

Your field trainer will cover basic sales cycles and advanced techniques.

Prior sales experience is appreciated but not required; we will always prioritize training the right person.

You'll manage your local territory, engaging with small to medium-sized businesses across different sectors.

This involves in-person meetings with owners and decision-makers, introducing them to tailored supplemental insurance solutions.

You'll work with individuals and conduct group presentations for 5 to 50+ employees.

Core Responsibilities:
* Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities
* Respond to client inquiries via phone, email, or text as needed
* Schedule meetings with potential and existing clients to understand their insurance needs
* Attend scheduled calls and meetings with your sales manager and team
* Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients
* Build and nurture your own client portfolio
* Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself
* Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week
* Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS & DESIRED SOFT SKILLS:
* Strong interpersonal skills with the ability to build genuine connections quickly.
* A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles.
* Clearly-defined personal goals, a positive attitude, and optimistic outlook.
* Quick-thinking with exceptional situational awareness and critical thinking skills.
* Hunger for learning and growth, strong time management abilities, and the capability to work independently.
* Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS:
* Pass a high-level pre-employment background check
* Active Drivers License and reliable transportation
* Active Health & Life Insurance Producer license in your resident state (or willing to obtain
- study course provided and state licensing fees reimbursement available)
* Bachelor's degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION & BENEFITS:
* Comprehensive classroom and field training program
* Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions
* Health, dental and vision benefits offered after 60-days of employment
* Performance-based promotions
* Control of your schedule based on results achieved rather than time worked
* Continuing professional development classes, advanced sales trainings, and leadership development classes
* Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! #ZR

Do you want the opportunity to earn unlimited compensation and be part of a rapidly growing IT consulting firm that services government and commercial clients?
If you like to win and have an entrepreneurial mindset - then join a company with our core values:

• 
  
• Winning
  
• Tenacity
  
• Work and Play
  
• Customers
  
• Passion
  
• Fellow Stormers
  

Our Company:

Founded in 2002, SkillStorm was built on the mission of accelerating careers in high-demand technologies. We build customer-ready technology workforces for top Fortune 100 companies, government, and system integrators within the U.S. Through collaboration with our software partners and customers, we create and advance purpose-built technology experts with the custom tech stacks, clearances, certifications, and location requirements of our clients. As a result of an endless supply chain of experienced tech professionals, our clients realize their business initiatives faster, and significantly increase productivity with Day-One effective technology teams at scale.

Description:

SkillStorm is seeking a Senior Vice President of Federal Government Services to sell our solutions to federal agencies and government system integrator partners.

SkillStorm's TechForce by Design offering delivers custom trained technology consulting teams to support government contracting efforts in software development, platform (Appian, ServiceNow, Salesforce, etc.) development, cloud (AWS, MS Azure, and Google Cloud) development, and cybersecurity. We collaborate with our customers to understand their strategic initiatives quarter by quarter and to collaboratively forecast specific roles and technology skillsets required to achieve the completion of those initiatives.

What you'll be doing...

You will leverage SkillStorm's significant past performance supporting government contracts win contracts deploying custom trained technology consulting teams at scale.

• 
  
• Win contracts supporting government agencies and develop strategies to grow these markets.
  
• Interacts and collaborates across SkillStorm's functional staff and teaming partners to generate cost effective contract winning strategies.
  
• Contributes and recommends business and marketing strategies to achieve maximum penetration consistent with Company financial objectives
  
• Prepares customer and internal presentations
  
• Interface regularly and effectively with business partners and external clients regarding execution of responsibilities and to drive desired outcomes
  
• Understand and validate contract and client workforce needs and recommend innovative solutions
  

You'll need to have:

• 
  
• 5+ years government contracting experience
  
• Experience selling to government agencies in a small government contracting firm
  
• Strong sales acumen (process, lead generation, etc.)
  
• Strong network of existing relationships with government agencies, technology partners, and large system integrator primes
  

Additional preference for:

• 
  
• A self-starter
  
• Based in the DC Metro, Northern Virginia, or Maryland area (Close to Washington DC) or willing to relocate to this region
  
• SECRET clearance or above
  

Additional requirement:

• 
  
• Willingness to travel up to 50%.
  

Benefits:

• 
  
• Very competitive salary package
  
• Company-subsidized health, dental, and vision insurance
  
• 401K Plan
  
• PTO
  
• Company Holidays
  
• Continuing education
  

Location: Remote; District of Columbia

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Company Overview:

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Responsibilities and Qualifications

Summary:

As a Strategic Account Executive, you will own, protect and grow long-term relationships with existing large, high-value, complex enterprise clients, including Fortune 500 companies. These accounts are long-term contracted customers and represent a significant portion of our revenue, requiring a proactive, consultative and detail-oriented approach to ensure satisfaction, retention, and growth. Your role involves providing exceptional customer service, administrative support, and presenting white-glove, consultative solutions to senior-level customer stakeholders.

Organizational Impact:

This role is pivotal in maintaining and growing revenue from our most important clients, ensuring long-term partnerships and loyalty. By delivering a white-glove service experience and identifying upselling opportunities, you will contribute to overall customer satisfaction and revenue growth.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for assigned strategic accounts, ensuring a high level of client satisfaction and engagement
• This role follows a land‑and‑expand model, with approximately 70% focused on strategic account management and 30% on identifying and driving growth opportunities within existing accounts
• Manage all aspects of client relationships, including inquiries, administrative tasks, and escalations, with professionalism and urgency
• Coordinate complex, large-scale deployment of products or services with external and internal partners
• Identify and promote upselling opportunities for additional products and services that align with client needs
• Develop and execute account plans that support client objectives while driving incremental revenue for the company
• Coordinate with internal teams, such as Customer Success, Operations, and Product Development, to deliver seamless support and solutions to clients
• Conduct regular check-ins, business reviews, and performance reporting for clients to reinforce value and strengthen relationships
• Ensure contract compliance and assist with renewals or amendments as necessary
• Maintain detailed records of client interactions, product usage, and sales activity in CRM systems
• Stay informed about industry trends, competitor offerings, and client business developments to anticipate needs and provide proactive solutions
• Represent the company at client events, trainings, and industry gatherings to reinforce relationships and promote additional offerings
• Collaborate with sales leadership to refine account management strategies and share client feedback for continuous improvement
• Nationwide travel to meet with customers, attend events, or other business related reasons is required. Travel expectation is 30% per month.
• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor’s degree in business, sales or marketing
• 5+ years of experience in account management, client success, or consultative/solution-based sales roles, preferably with large enterprise clients
• Proven track record of managing high-value accounts and delivering exceptional customer service
• Ability to effectively manage and sell complex, consultative solutions that require aligning products, services, and stakeholders to meet broader customer objectives
• Ability to identify upselling opportunities and present tailored solutions to clients
• Excellent interpersonal and communication skills, with the ability to build trust and influence senior-level stakeholders
• Strong organizational skills and attention to detail, with the ability to manage complex administrative tasks effectively
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
• Self-motivated, proactive, and able to work independently in a fast-paced environment
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions
• Entrepreneurial mindset with the ability to proactively identify challenges, think critically, and develop solutions in collaboration with internal partners Effective time management and organizational skills
• Strong written communication skills with ability to prepare clear, concise business proposals
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

#CardioPartners

Digital Marketing Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Marketing Manager on our Education Center team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This position will develop, design, implement and optimize AMA Ed
Hub marketing plans and tactics to help achieve mission and business growth and
engagement objectives for AMA Ed Hub. Leverage analytics-driven insights to advance
plans in alignment with established business priorities and objectives. Increase
AMA Ed Hub personalization through segmentation, adherence to digital best
practices and utilization and optimization of email and platform automation. Collaborate
with cross-functional teams, including content, product, analytics and other
internal stakeholders, to develop personalized campaigns while enhancing campaign
performance, learners' engagement and audience growth.

RESPONSIBILITIES:

Manage and Implement Personalization Plans

• Develop and execute acquisition and retention marketing plans for AMA Ed Hub users, leveraging personalization as a key driver of increase audience relevance, conversion and retention.
• Develop data-driven audience segments to deliver personalized messaging across channels while building and maintaining automated nurture and retention flows to drive audience engagement.
• Work closely with analysts, editors, web developers, and others to ensure the accurate branding, editorial accuracy and technical integrity of all content in marketing efforts.
• Plan and manage the execution of personalized user journeys across website and email marketing channels through our Customer Data Platform and Customer Communications Management platform to achieve retention and engagement goals.
• Work with email team to plan and execute segmented email campaigns, drip and triggered ones, email testing plan to optimize results.
• Drive satisfaction and loyalty programs that turn one-time users into long-term advocates.

Design and Implement Digital Marketing Campaigns

• Build audience segments for targeted, personalized email campaigns and automated customer journeys.
• Integrate personalization tools and APIs (e.g., CDPs, CRM systems, or marketing automation platforms to deliver real-time experiences.
• Work with platform team to create scalable solutions to support the automation of personalization of user journeys across marketing channels
• Design and implement visually appealing, responsive, and user-friendly website interfaces using HTML, CSS, and JavaScript frameworks.
• Act as marketing liaison with selected internal and external education providers to ensure promotion of educational content to appropriate channels.
• Work with collaborators, vendors and subject matter experts to create high quality and impactful marketing assets to deploy across channels, including but not limited to online banner ads, ad hoc email, newsletters etc.

Analysis and Optimization

• Monitor and analyze performance using tools such as Google Analytics (GA), Google DataStudio, Tableau, identifying trends and actionable insights to improve campaign effectiveness.
• Use behavioral data, preferences, and triggers to create and optimize tailored customer experiences.
• Pull and synthesize data from multiple sources (including marketing automation platforms) to create comprehensive campaign performance reports for several stakeholders.
• Develop data-driven recommendations to optimize marketing channels (email, site, etc.) based on KPIs such as user engagement, conversions, CTR, and ROI.
• Conduct A/B testing and multivariate testing to identify and implement the most effective campaign components (e.g., messaging, creative, calls-to-action), and document results to inform future strategies.

Staff Management

• Lead, mentor, and provide management oversight for staff.
• Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
• Responsible for developing staff knowledge and skills to support career development.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's Degree required; concentration in Marketing, Data Analysis, or other analytical related field preferred.
2. 5+ years of experience with marketing automation platforms such as Marketo, Salesforce Marketing Cloud as well as ESP platforms, CMS and CRM systems are required.
3. Demonstrated experience with HTML, CSS, and JavaScript required.
4. Experience in people management preferred.
5. Strong analytical skills and proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics, Google Tag Manager, Tableau, Power BI).
6. Strong technical and creative skills, especially with written communication.
7. Exceptional attention to detail and possess the ability to manage multiple initiatives simultaneously to enable effective internal and external relationships.
8. Ability to develop specific goals and plans to prioritize, organize, and accomplish work.
9. Strong organizational and time management skills.
10. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680-$113,526. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION