Salesforce Jobs in Springfield, NJ

Job Title: Senior Sales Specialist

Region: Northeast

Location: Woodbridge, NJ

Travel: 20-30% domestic travel annually

SKIDATA USA is seeking a Sr. Sales Specialist with previous sales experience with enterprise technology solutions and services based in the NJ/NY area to join our growing company to support clients in the Northeast region.

This is a great opportunity for someone looking to take the next step in their career in an environment that is very forward-thinking, creative and offers a lot of room for growth through our specialized training and certifications.

Position Summary:

Responsible for acquiring new customers and working with existing customers for hardware installations, cloud-based solutions, as well as maintain and expand on customer relations. Responsibilities will include attracting new business opportunities for hardware and software solutions, securing maintenance contracts, and providing sales support for systems operation after installation to existing customers in the Northeast and the surrounding area. Understanding the needs of the customer, based on profound and excellent knowledge of SKIDATA’s market segments with focus on technology-based solutions. Contributing to expanding SKIDATA’s markets, customer satisfaction and repeat purchases.

Essential Duties and Responsibilities:

• Seek and develop client relationships.
• Responsible for attracting new business/opportunities for new and existing customers.
• Develop a growing understanding of SKIDATA’s technology, products, & services to facilitate SKIDATA’s strategic growth initiatives.
• Negotiate pricing and contract rates.
• Promote and sell recurring service contracts.
• Ensure proper information provided to account for projects in CRM software is accurate; work alongside sales team and Project Management and Order Entry to ensure accuracy in the order entry process.
• Taking and preparing special briefs for clients so that the client’s needs are addressed while ensuring the final proposals remain operationally sound and financially viable for SKIDATA.

Qualifications:

• Proven ability to understand customer business objectives to be able to provide solutions to help them grow.
• Proficiency in Microsoft Word, Excel, Office, PowerPoint & Adobe Acrobat and any type of CRM software, Salesforce preferred.
• Passion for technology; possess and maintain firm understanding of new and emerging technologies related to the position.
• Excellent ability to communicate effectively utilizing both written and verbal skills.
• Strong commitment and superior reliability.
• Great attitude and the ability to be team player.
• Negotiation of new contracts and extensions.
• Commercial and business awareness.
• A minimum of 7 years’ experience in technology sales and marketing.
• Enterprise software or technology solutions experience is a plus.
• Knowledge about current trends in the business and potential risks.
• State-of-the-art sales methodologies.

SKIDATA recognizes people as our most valuable asset! Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays.

SKIDATA is an equal opportunity employer. We do not unlawfully discriminate in employment and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or age.

About the Opportunity

Currently seeking an experienced Outside Sales Representative to identify, develop, and close new business opportunities in the commercial security and low-voltage market. The ideal candidate has experience in B2B sales, a strong understanding of Fire Protection Systems, security systems and low-voltage infrastructure, and a proven track record of exceeding sales targets.

Job Duties

• Identify and prospect new business opportunities within commercial markets.
• Develop and maintain relationships with business owners, property managers, contractors, and decision-makers.
• Conduct on-site consultations to assess security and low voltage needs, offering customized solutions.
• Sell a range of security and low-voltage solutions, including:
• Access Control Systems (card readers, biometric access, key fob systems, cloud-based access control)
• CCTV & Video Surveillance (IP cameras, video management software, remote monitoring solutions, AI-based analytics)
• Burglar & Intrusion Alarm Systems (motion detectors, glass break sensors, perimeter security, alarm monitoring services)
• Fire Alarm Systems (fire detection, notification devices, monitoring, NFPA compliance solutions)
• Prepare and present proposals, quotes, and contracts to potential clients.
• Work closely with the project and technical teams to ensure seamless implementation of solutions.
• Achieve and exceed monthly and annual sales targets.
• Maintain accurate records of sales activities and customer interactions in CRM software.

Qualifications

• 2+ years of experience in B2B sales, preferably in commercial security, low-voltage, or technology solutions.
• Strong knowledge of security systems, access control, CCTV, and alarm systems.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated and results-driven with strong problem-solving abilities.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in CRM software (Salesforce, HubSpot, or similar) and Microsoft Office Suite.
• Valid driver's license and reliable transportation for client visits.

Compensation

• Competitive base salary (negotiable depending on candidate experience)
• Monthly commissions
• Potential Quarterly bonuses

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

Title: Sales Support & Customer Service Coordinator

Location: Near Roselle, NJ

Reports to: General Manager

This is a great opportunity to join a premier apparel manufacturing company. We manufacture a collection of sports licenses pet products (NFL, NFLPA, NCAA, MLB, MLBPA NHL NBA,), that include Jerseys, sweaters, t-shirts, cheerleader outfits, jackets, beds, leashes, cat collars, collars, collared bandanas, novelty toys, and accessories.

The Sales Support representative will handle routine account requests and day-to-day issues from the customer base, such as: responding to emails, assisting with order related questions, product inquiries, and general account support.

Company Profile

- Exceptional, team-oriented, and collaborative environment

- Amazing family-owned organization that has been around for 25+ years

- Extremely well-run

Qualifications

- Approximately 3–7 years of experience in a sales support, sales assistant, customer service, or client service role

- Self-motivated with the ability to multi-task

- Strong written and verbal communication skills

- Professional demeanor and ability to represent the company well with customers.

- Organized and detail-oriented with strong follow-through.

- Comfortable handling multiple requests and prioritizing tasks throughout the day

- Ability to identify issues and route them to the appropriate internal contact when needed

- Familiar with order management systems, Excel, V-lookups and pivot tables and general office software.

Responsibilities

Sales Support

- Support sales representatives by handling routine account requests and day-to-day issues from their customer base.

- Respond to customer emails on behalf of sales representatives when appropriate.

- Assist with order-related questions, product inquiries, and general account support.

- Coordinate internally to resolve customer issues and ensure timely follow-up.

Customer Service

- Monitor and respond to customer inquiries received through the company website.

- Answer incoming calls and emails from customers regarding orders, product availability, and general questions.

- Assist customers with order status, missing items, product information, and related requests.

- Route more complex issues to the appropriate internal team member when needed.

- Maintain clear communication between customers, sales representatives, and internal teams.

- Help ensure inquiries and requests are addressed quickly and professionally.

- Support general operational tasks related to customer and sales support.

At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at their point of need. We are forward-thinkers, creatives, and industry experts who are dedicated to revolutionizing the way attorneys navigate the digital landscape. With a rich heritage spanning decades, we've cultivated a culture of collaboration, growth, and continuous learning.

When you join Martindale-Avvo, you become part of a diverse community united by a shared commitment to excellence. We value integrity, accountability, and a relentless pursuit of success. Join us and be part of a team that's shaping the future of legal marketing.

We are seeking a stellar Account Executive to develop our relationships within the legal community. This position will grow our product sales (advertising, websites, and other products) markets and be a major contributor to building our business. Our role will positively impact those seeking a challenging yet rewarding career in sales.

What You’ll Do In This Role:

Our team members will acquire new accounts through high-volume outbound cold-calling, networking and marketing opportunities with attorneys and legal firms. Present and educate Martindale-Avvo advertising solutions and other products to potential clients. Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment. Consistently perform to the highest level by meeting and exceeding new business and revenue goals. Ability to adapt and change within a fluid business environment. Meet and exceed revenue goals.

What to Bring:

• Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!

• Strong organizational, attention to detail and time management skills are a MUST!

• Leadership experience is highly valued and highly appreciated.

• Experience communicating with prospects or customers is highly valued.

• Experience in a short sale cycle, retail or hospitality management is a plus.

• Salesforce or Customer Relationship Management software experience is a plus.

• Ability to provide professional written and verbal communication.

• Working knowledge of Google Suite and other technical suites is a plus.

Benefits To Help You Balance Your Life:

We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.

- Paid vacation and paid holidays.

- Medical, dental, and vision benefits.

- 401(k) plan with a company match.

- Accessible and transparent leadership team.

- Employee recognition program.

- Casual dress attire.

We look forward to receiving your application!

This is a base + commission role with a base of $50k.

Martindale-Avvo is an Internet Brands company.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

The Sales Account Executive, Occupational Health will be a field-based position focused on the acquisition, ongoing management, and growth of B2B corporate accounts throughout New Jersey and New York. This role partners with employers and organizational leaders to develop Occupational Medicine and Workers’ Compensation services, enhance the quality of offerings, drive departmental growth, and improve the overall employer experience.

Duties and Responsibilities: 

• Communicate the value of CityMD and Summit Health Occupational Medicine and Workers’ Compensation services toB2B corporate clients to drive volume and revenue growth.
• Apply a consultative sales approach to identify client needs and pain points, and provide tailored solutions from the various offerings
• Actively prospect to identify qualified leads, acquire new corporate accounts, and increase business of existing account relationships
• Build and manage new business pipeline and track all activity in Salesforce, allowing for accurate forecasting to hit sales targets
• Manage a portfolio of corporate accounts and strengthen employer relationships through strategic account management, including calls and in-person business review meetings.
• Leverage existing book of business to identify key stakeholders in multispecialty/referral process to expand Workers’ Compensation utilization to Summit Health
• Engage payer and third-party administrator stakeholders to develop key relationships with nurse case managers and adjusters to position Summit Health as their preferred provider network
• Serve as point of contact for corporate accounts, serving as their liaison to CityMD and Summit Health as immediate resource for support
• Conduct meetings with prospective and current clients virtually as well as in the field, including company offices/facilities and CityMD/Summit Health site locations
• Log all activities and lead/account information daily using CRM (Salesforce)
• Meet and/or exceed sales KPIs and goals, defined by leadership, through new business and retention sales efforts
• Work closely with other departments including but not limited to Operations, Academy, Medical Operations, Aftercare, IT, Analytics, Billing and Marketing to meet client needs, drive volume and ensure seamless operation processes for customer experience 
• Participate in special events including but not limited to health fairs, promotional events and conferences
• Leverage corporate account relationships to drive downstream commercial opportunities to CityMD and Summit Health

Qualifications: 

A candidate’s qualifications will include: 

• Bachelor’s degree in business, marketing, public health or other applicable degree preferred  
• 3+ years of experience in B2B sales and/or account management, within industry 
• Excellent oral and written communication and presentation skills 
• Exceptional customer service and interpersonal skills    
• Strong organizational, time-management and prioritization skills  
• Self-motivated, entrepreneurial spirit who takes a proactive approach to business operations   
• Ability to think critically, troubleshoot and solve complex problems in a fast-paced, data-driven environment 
• Self-directed, resourceful and high attention to detail 
• Positive and enthusiastic, and ability to project this around others 
• Interpersonal flexibility to effectively interact with clients and internal and external teams 
• Proficient in CRM (Salesforce) and Microsoft Office (Outlook, PowerPoint, Word, Excel) 
• Occasional travel by car and public transportation is a requirement (approx. 5-10% travel) 
• Travel to conferences and industry events when appropriate (less than 5%)

Physical Requirements 

This job may require, from time to time, repetitive tasks with few breaks. Travel required.  

This is an exempt position. The base compensation range for this role is $75,000 - $92,000 per year depending on experience. At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

Job Purpose

The Advisor Support Role serves as a key player in driving team initiatives, internal and external correspondence, and maintaining exceptional client relationships. The Advisor is looking for someone who is adaptable and can handle changing priorities, comfortable using a variety of technology platforms, who enjoys client service, and is highly organized.

Duties & Responsibilities

• Manage Advisor’s e-mail correspondence and professional calendar
• Supervise Advisor’s social media accounts and marketing campaigns
• Handle incoming calls in a friendly and professional manner
• Schedule and confirm appointments in a timely manner
• Assist with file prep, paper filing and larger mailings
• Proactively manage internal platforms and systems so FSR’s client information is up to date and accurate
• Accurately complete, submit, and follow up on status of all new business applications
• Act as direct liaison between Financial Advisor and clients
• Provide ad hoc support on assigned projects and any escalations

Qualifications

• Excellent verbal and written communication skills
• Exceptionally professional and organized
• Extremely detail-oriented
• Comfortable in a fast-paced environment
• Ability to collaborate with others, build and maintain relationships
• Ability to use discretion and maintain client confidentiality
• Client-first attitude
• Proficiency in Microsoft Office
• Experience in Salesforce is a plus
• Life, Accident, and Health License and/or FINRA registrations are a plus
• Some college or professional experience

At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at their point of need. We are forward-thinkers, creatives, and industry experts who are dedicated to revolutionizing the way attorneys navigate the digital landscape. With a rich heritage spanning decades, we've cultivated a culture of collaboration, growth, and continuous learning.

When you join Martindale-Avvo, you become part of a diverse community united by a shared commitment to excellence. We value integrity, accountability, and a relentless pursuit of success. Join us and be part of a team that's shaping the future of legal marketing.

We are seeking a stellar Account Executive to develop our relationships within the legal community. This position will grow our product sales (advertising, websites, and other products) markets and be a major contributor to building our business. Our role will positively impact those seeking a challenging yet rewarding career in sales.

What You’ll Do In This Role:

Our team members will acquire new accounts through high-volume outbound cold-calling, networking and marketing opportunities with attorneys and legal firms. Present and educate Martindale-Avvo advertising solutions and other products to potential clients. Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment. Consistently perform to the highest level by meeting and exceeding new business and revenue goals. Ability to adapt and change within a fluid business environment. Meet and exceed revenue goals.

What to Bring:

• Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!

• Strong organizational, attention to detail and time management skills are a MUST!

• Leadership experience is highly valued and highly appreciated.

• Experience communicating with prospects or customers is highly valued.

• Experience in a short sale cycle, retail or hospitality management is a plus.

• Salesforce or Customer Relationship Management software experience is a plus.

• Ability to provide professional written and verbal communication.

• Working knowledge of Google Suite and other technical suites is a plus.

Benefits To Help You Balance Your Life:

We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.

- Paid vacation and paid holidays.

- Medical, dental, and vision benefits.

- 401(k) plan with a company match.

- Accessible and transparent leadership team.

- Employee recognition program.

- Casual dress attire.

We look forward to receiving your application!

This is a base + commission role with a base of $50k.

Martindale-Avvo is an Internet Brands company.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

Martindale-Avvo is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization. This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment. As an SAE, you’ll be responsible for acquiring new law firm clients, positioning Martindale-Avvo’s suite of digital marketing solutions, and consistently exceeding revenue goals while modeling best-in-class sales execution.

The legal industry is evolving rapidly, and attorneys are looking for trusted partners to help them compete in an increasingly digital-first market. Our Senior Account Executives are at the forefront of this transformation - helping law firms expand visibility, win new clients, and measure ROI through Martindale-Avvo’s marketing and advertising solutions.

What You’ll Do

• Drive new business acquisition through high-volume outbound prospecting, consultative discovery, and tailored solution presentations.
• Lead with ROI and consultative value: position Martindale-Avvo’s advertising, websites, and digital marketing products in a way that connects to firm-specific growth goals.
• Own the full sales cycle: from prospecting and qualifying through discovery, proposal, negotiation, and closing.
• Master pipeline management: maintain disciplined activity, pipeline accuracy, and forecasting within Salesforce.
• Leverage data-driven insights: use metrics, reporting, and market trends to target opportunities and improve client outcomes.
• Negotiate with confidence: handle objections, present competitive differentiation, and close deals at or above minimum pricing thresholds.
• Act as a peer leader: model sales excellence, share best practices and mentor new hire Account Executives.
• Adapt and thrive through change: embrace new sales tools, evolving buyer behaviors, and product launches with agility and resilience.

What You Bring

• Preferred 5+ years of B2B inside sales experience, including 2–3+ years of closing experience with a proven track record of consistently exceeding quota.
• Strong consultative selling skills with the ability to uncover business pain points, articulate ROI, and deliver compelling solution presentations.
• Demonstrated ability to manage a short-to-medium sales cycle (2–6 weeks) while maintaining high activity levels.
• Proven success in new business acquisition — cold calling, objection handling, pipeline creation, and disciplined follow-up.
• Technical proficiency:
• Fluency in Salesforce (or equivalent CRM) - building reports, maintaining pipeline hygiene, and pulling insights for decision-making.
• Strong working knowledge of Outreach or other sales engagement tools.
• Comfort with Google Suite and other productivity platforms.
• Excellent communication skills: professional verbal presence, confident presentations and on-video demos, and polished written follow-up.
• High resilience and growth mindset - competitive, coachable, and committed to continuous improvement.
• Background in digital marketing, SaaS, or SMB marketplaces preferred.

Compensation & Benefits

• Base salary: $70K
• Uncapped commission with OTE $140-180K for top performers
• 3 weeks paid vacation, sick days, paid holidays, and sick leave (where applicable)
• Medical, dental, vision, and life insurance benefits
• 401(k) plan with a company match
• Accessible leadership team and transparent career growth paths
• Recognition programs, performance incentives, and professional development opportunities

About Internet Brands

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

Life and Health insurance representative

Location: Newark, NJ

Duration : 6+ month

Role Summary:

The role of the Benefit Educator is essential to our business's success. As the representative of The Cigna Group, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Cigna Group apart from our competitors. In this customer-facing position, you will educate customers about The Cigna Group’s products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs. Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism. This is an “as‑needed,” variable‑hour role; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).

Key Responsibilities:

• Lead and deliver virtual, onsite, or prerecorded presentations in group setting as assigned to existing and prospective Cigna customers
• Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna’s products, programs, and solutions
• Maintain current knowledge in all Cigna products, programs, solutions, and initiatives
• Follow established guidelines and procedures of customer events as assigned
• Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system ( ) by assigned deadlines

Qualifications :

• High School Diploma or GED required.
• Current and active Health & Life License
• Must be available during peak season (August-December)
• Have experience explaining and presenting employer-sponsored benefits and health insurance
• Excellent communication and presentation skills
• Proficiency in Microsoft Programs (PowerPoint, Word), CRM system ( ), and virtual learning platforms (WebEx, MS Teams, & Allego)
• Ability to travel to local/remote trainings/meetings as assigned- 75-100%
• This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory
• Ability to utilize and maintain a personal, company approved device (smartphone, tablet, etc. with compatible operating system), keep required software and system access up to date and adapt to evolving technology tools and systems.