Salesforce Jobs in Oh Remote

POSITION TITLE: Senior Administrative Coordinator

DEPARTMENT: Human Resources

REPORTS TO: Manager, People Operations + Culture

LOCATION: Columbus, OH

POSITION OVERVIEW

The Senior Administrative Coordinator plays a critical role in supporting the organization’s day-to-day operations and administrative functions across teams. This position requires exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, dynamic environment.

The Senior Administrative Coordinator is responsible for complex calendaring and scheduling, preparing and maintaining accurate reports and records, and ensuring thorough documentation of Board, Executive Committee, and key organizational meetings. The role also provides coverage for front desk operations as needed to ensure continuity of service.

ESSENTIAL FUNCTIONS

Calendaring & Scheduling

• Manage heavy and dynamic calendars for multiple staff and executive team members, balancing competing priorities and making real-time adjustments as needed.
• Coordinate meetings across multiple time zones and internal and external stakeholders, ensuring clear logistics, timely communication, and accurate calendar details.
• Anticipate scheduling conflicts and proactively recommend solutions to support efficient use of time and smooth workflow.

Meeting & Governance Support

• Prepare, record, and distribute accurate meeting minutes for all Board and Executive Committee meetings in accordance with established timelines.
• Provide audiovisual (AV) setup and operational support for meetings, ensuring equipment is prepared, functional, and issues are addressed promptly to support meeting continuity.
• Maintain and organize official Board and Executive Committee records, ensuring prior-month meeting minutes are reviewed, finalized, approved, and properly archived after each meeting, in accordance with established quality standards, timelines, and accuracy requirements.
• Coordinate and process Board and Executive Committee resolutions, including obtaining required signatures promptly and filing fully executed documents in the designated resolution folder immediately following meetings.
• Track and document all electronic votes (e-votes), including related email correspondence, ensuring each action is accurately recorded and stored in the appropriate governance folders.

Reporting & Documentation

• Build and maintain HR and Finance reports as assigned, ensuring data accuracy, consistency, and timely completion.
• Compile and organize information for recurring and ad hoc reporting, including payroll-related data and compliance requirements.
• Track, reconcile, and report monthly expenses for staff, ensuring completeness, accuracy, and adherence to internal reporting standards and deadlines.

Administrative Support

• Provide comprehensive administrative support primarily to the HR and Finance teams, with additional support to other departments and staff as needed.
• Maintain confidential records and files, handling sensitive information with discretion and in accordance with organizational policies.
• Provide project and research support, including gathering information, tracking tasks, and supporting follow-through as assigned.
• Oversee the inventory, maintenance, and upkeep of organizational equipment and property, ensuring assets are functional, tracked, and properly maintained.
• Coordinate and manage building maintenance services, serving as the primary point of contact to ensure requests are addressed promptly and fully resolved.

SCHEDULE REQUIREMENTS

• This is an exempt position that requires schedule flexibility, including availability during early mornings (as early as 7:00 a.m.) and evenings (after 5:00 p.m.), as needed to support Board and organization-related meetings and events.

QUALIFICATIONS

• Maintains a polished, professional appearance in demeanor and dress, appropriate for a Board- and executive-facing role.
• Demonstrates a friendly, personable, and service-oriented approach, with a strong commitment to internal and external customer service.
• Exhibits sound judgment, discretion, and integrity in handling confidential and sensitive information.
• Builds trust and works collaboratively with staff across departments to support shared goals and achieve results.
• Possesses advanced administrative and technical skills paired with a proactive, solution-oriented mindset.
• Brings a broad range of experience and comfort managing complex situations, with the initiative, judgment, and cultural awareness needed to uphold and represent JewishColumbus’ values and organizational culture.

PREFERRED EXPERIENCE

• 5+ years of progressively responsible administrative or executive administrative experience, supporting senior leaders, cross-functional teams, or governance bodies in a professional office environment.
• Demonstrated ability to work effectively as part of a team, balancing multiple priorities and collaborating across departments.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and Planner, with the ability to produce accurate, professional-quality documents and reports.
• Strong experience creating forms and fillable PDFs using Adobe Acrobat, including formatting, version control, and usability considerations.
• Working knowledge of Zoom, and familiarity with Salesforce and Foundant (or similar CRM and grants-management systems) preferred.

KEY COMPETENCIES

• Attention to Detail: Ensures accuracy in meeting minutes, reports, and documentation.
• Adaptability: Comfortable working with shifting priorities and schedules, including early mornings and evenings.
• Professionalism: Maintains confidentiality and demonstrates discretion in all interactions.
• Communication Skills: Clear and effective verbal and written communication with internal and external stakeholders.
• Problem-Solving: Ability to anticipate needs and resolve scheduling or reporting challenges proactively.
• Collaboration: Works effectively across all departments, teams, and with executive leadership.

PHYSICAL REQUIREMENTS

• Frequent walking, bending, standing, and rearranging light furniture such as tables and chairs.
• Prolonged periods of sitting at a desk.
• Must be able to lift to 25 pounds at times.

APPLY

Please submit your resume on LinkedIn or email to

JewishColumbus is an equal opportunity employer that celebrates and welcomes people of all identities and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other applicable legally protected characteristics.

Location: On-site in Columbus, OH

Calling all Home Services Marketing Pros — This Is Your Moment.

If you’ve ever wished for the chance to take everything you’ve learned — and lead the marketing charge at a trusted remodeling brand poised for explosive growth — get excited because your golden opportunity has arrived.

Who You Are

You’ve built lead-generation machines that never sleep — and crafted brand stories that make people care. You thrive at the intersection of creativity and performance, where data meets emotion and storytelling meets measurable ROI. You’ve led high-performing teams and delivered results in competitive B2C spaces — especially in industries like bath and kitchen remodeling, replacement windows, roofing, HVAC, siding, flooring, or similar home services verticals.

Now you’re ready to own it all — strategy, structure, spend, and scale. If that’s you, keep reading.

About Improveit

We’re Improveit Home Remodeling — a top-performing, fast-growing company with 36+ years of success and a clear path to explosive expansion. We specialize in bath, window, and kitchen remodeling — and we’re actively entering new markets and launching new product lines.

As we grow, we’re seeking a Director of Demand Generation — a data-driven, creatively inspired leader who can build demand, elevate our brand, and craft homeowner experiences that turn into lifelong relationships.

What You’ll Own

This isn’t a 'keep the trains running' role — it’s a build-it-and-scale-it leadership opportunity for a marketing architect who thrives at the intersection of performance, brand, and customer experience.

Demand Generation & Advertising

• Own the full-funnel demand generation strategy across digital (paid search, paid social, video, SEO, display, retargeting) and traditional media (print advertising, direct mail, etc.).
• Manage media budgets with precision — optimizing for CPL, CPA, lead quality, and revenue attribution.
• Leverage analytics to track conversion metrics and continuously improve lead-to-appointment rates.
• Build test-and-learn roadmaps to refine messaging, creative, and targeting strategies.
• Scale multi-channel campaigns that drive predictable lead volume and profitable growth.

Brand Marketing & Creative Direction

• Lead the evolution of the Improveit brand to strengthen awareness, trust, and emotional connection with homeowners.
• Develop integrated brand campaigns that balance storytelling with measurable performance outcomes.
• Oversee creative development across TV, video, social, email, and print — ensuring every touchpoint aligns with brand standards and performance goals.
• Partner with design and content teams to bring bold, authentic, high-converting creative to life.

Lifecycle & Customer Journey Marketing

• Map and manage the homeowner journey — from first impression to repeat project and referral.
• Design and deploy personalized lifecycle campaigns (email, SMS, direct mail, social) that drive engagement, retention, and advocacy.
• Collaborate with Customer Experience and Operations to ensure marketing aligns with the in-home experience.
• Champion cross-sell and win-back strategies that turn homeowners into lifelong customers.

Leadership & Team Development

• Lead, coach, and grow a high-performing marketing team across digital, creative, and lifecycle functions.
• Foster a culture of innovation, accountability, and collaboration.
• Align team priorities with company-wide growth goals in partnership with the VP of Marketing.
• Manage agency and vendor relationships to ensure best-in-class execution and measurable ROI.

What You Bring

• 10+ years of progressive marketing experience, including 5+ years in B2C direct response or demand generation — ideally within home remodeling, home services, or a related industry.
• Proven ability to scale lead-generation programs that drive high-quality homeowner leads and revenue, including both offline and online marketing programs.
• Deep expertise in paid media, lifecycle marketing, and brand storytelling.
• Past successful track record with print media and direct mail programs.
• Hands-on experience with platforms like Google Ads, Meta, YouTube, Salesforce, SFMC, and attribution modeling tools.
• Data-driven decision-making with strong analytical and creative instincts.
• Executive presence with the ability to influence cross-functional teams and leadership.
• Bachelor’s degree in marketing, communications, or related field; MBA preferred.

What We Offer

• Highly Competitive Compensation + Performance-Based Bonus Opportunity
• Medical and Dental Insurance
• 401(k) with Company Match
• Paid Vacation, Holidays, and Personal Time
• Upbeat, Positive, and Collaborative Culture
• Beautiful Work Environments You’ll Be Proud to Call Home
• Incredible Marketing Technology Stack
• Advanced Career Growth Opportunities in a Rapidly Expanding Company
• Autonomy to Lead, Develop, and Grow Your Teams
• Money to Invest in Marketing Ideas and New Initiatives
• The Stability of a 36-Year Brand with the Energy of a Startup

How We’re Different

At Improveit, marketing isn’t a department — it’s a driving force behind our mission to transform homes and lives. We’re a 35-year-strong, people-first company with the mindset of a startup and the heart of a family. Our growth is fueled by grit, innovation, and the belief that when we do right by homeowners and each other, we all win.

You’ll join a team that’s rewriting what’s possible in the home improvement industry — fueled by data, powered by creativity, and united by purpose.

Here, your ideas aren’t just heard — they’re implemented, tested, celebrated, and scaled. You’ll collaborate with passionate sales, operations, and executive leaders who share your obsession with performance and customer experience.

We believe in creating leaders, not just marketers. In building systems that scale and brands that endure. And we believe in doing it all while staying true to our values — #NeverSatisfied, #CommittedToExcellence, and #WinTogether.

What You’ll Gain

• Impact with Purpose: Drive marketing that changes the trajectory of families, careers, and communities.
• Creative Freedom: Build and evolve a brand with a powerful story and an even brighter future.
• Growth Opportunity: Be part of a company scaling rapidly into new markets, products, and possibilities.
• Culture of Winning Together: Work alongside passionate, driven people who genuinely care — and who have each other’s backs.
• A Career You’ll Be Proud Of: Contribute to a legacy of quality, trust, and transformation that homeowners across the Midwest have counted on for decades.

Ready to Lead What’s Next?

If you’re a high-performing, home services-focused B2C marketing leader ready to blend creativity with performance, brand with demand, and passion with purpose, your next chapter starts here.

Let’s build the next era of Improveit together.

Apply today — and play a pivotal role in leading our charge forward.

We are looking for an Outside Sales Representative to grow our business.

Responsibilities:

• Take charge of prospecting for bid opportunities in the sales territory.
• Develop relationships with general contractors, subcontractors, developers, mechanical contractors, manufacturing facilities, architects, and government agencies that produce opportunities to bid for and win work.
• Use Salesforce software to identify opportunities to bid for upcoming work; use Salesforce software to accurately document ongoing efforts to bid and win work. Review and qualify leads coming in from Construct Connect and tag them into Salesforce as appropriate.
• Communicate to customers and potential customers how our products can meet their specified needs – and how our products can meet foreseeable needs the customer may not yet have identified.
• “Walk” job sites to gather information necessary to prepare price quotes.
• Working with the sales managers and the construction managers, assemble equipment & material lists, estimate man hours, identify drug testing and orientation requirements, and determine freight requirements for delivery/return; and assemble that information to create price quotes for submittal to customers.
• Working with the branch contracts manager, usher new contracts through the Client contracting process.
• Working with the project controls team, ensure billing is rapid and accurate and that change orders for extra work are captured promptly for billing.
• Be on hand at job sites as new jobs get underway so that construction crews have clear direction.
• Working with The Client prequalification team, get The Client prequalified with new customers and get us on bidder lists for upcoming work.
• Report activity weekly to the regional and branch sales managers.

Qualifications:

• Prior experience in scaffold and work access sales, particularly contracts involving labor.
• Prior experience cost estimating scaffold and work access projects.
• Prior experience with Salesforce in a construction configuration.
• Prior construction industry experience.
• An engineering, drafting, or construction estimating background.
• Intermediate or better capability with Microsoft Excel.
• Direct hands-on experience as a scaffold builder or foreman.
• Membership in Maine and New Hampshire area construction industry associations.
• Existing customer relationships in Maine & New Hampshire area.
• Bachelor’s degree in Business, Civil Engineering, Sales, Marketing, Construction Management or a related field preferred.

Please reach out to , should you wish to call me directly to apply for this role.

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $90,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Company Overview:

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Responsibilities and Qualifications

Summary:

As a Strategic Account Executive, you will own, protect and grow long-term relationships with existing large, high-value, complex enterprise clients, including Fortune 500 companies. These accounts are long-term contracted customers and represent a significant portion of our revenue, requiring a proactive, consultative and detail-oriented approach to ensure satisfaction, retention, and growth. Your role involves providing exceptional customer service, administrative support, and presenting white-glove, consultative solutions to senior-level customer stakeholders.

Organizational Impact:

This role is pivotal in maintaining and growing revenue from our most important clients, ensuring long-term partnerships and loyalty. By delivering a white-glove service experience and identifying upselling opportunities, you will contribute to overall customer satisfaction and revenue growth.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for assigned strategic accounts, ensuring a high level of client satisfaction and engagement
• This role follows a land‑and‑expand model, with approximately 70% focused on strategic account management and 30% on identifying and driving growth opportunities within existing accounts
• Manage all aspects of client relationships, including inquiries, administrative tasks, and escalations, with professionalism and urgency
• Coordinate complex, large-scale deployment of products or services with external and internal partners
• Identify and promote upselling opportunities for additional products and services that align with client needs
• Develop and execute account plans that support client objectives while driving incremental revenue for the company
• Coordinate with internal teams, such as Customer Success, Operations, and Product Development, to deliver seamless support and solutions to clients
• Conduct regular check-ins, business reviews, and performance reporting for clients to reinforce value and strengthen relationships
• Ensure contract compliance and assist with renewals or amendments as necessary
• Maintain detailed records of client interactions, product usage, and sales activity in CRM systems
• Stay informed about industry trends, competitor offerings, and client business developments to anticipate needs and provide proactive solutions
• Represent the company at client events, trainings, and industry gatherings to reinforce relationships and promote additional offerings
• Collaborate with sales leadership to refine account management strategies and share client feedback for continuous improvement
• Nationwide travel to meet with customers, attend events, or other business related reasons is required. Travel expectation is 30% per month.
• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor’s degree in business, sales or marketing
• 5+ years of experience in account management, client success, or consultative/solution-based sales roles, preferably with large enterprise clients
• Proven track record of managing high-value accounts and delivering exceptional customer service
• Ability to effectively manage and sell complex, consultative solutions that require aligning products, services, and stakeholders to meet broader customer objectives
• Ability to identify upselling opportunities and present tailored solutions to clients
• Excellent interpersonal and communication skills, with the ability to build trust and influence senior-level stakeholders
• Strong organizational skills and attention to detail, with the ability to manage complex administrative tasks effectively
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
• Self-motivated, proactive, and able to work independently in a fast-paced environment
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions
• Entrepreneurial mindset with the ability to proactively identify challenges, think critically, and develop solutions in collaboration with internal partners Effective time management and organizational skills
• Strong written communication skills with ability to prepare clear, concise business proposals
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

#CardioPartners

Associate Director, Online Learning Job Summary:

We’re looking for an Associate Director, Online Learning to join an Association in Washington, DC. This is a contract-to-hire opportunity that will require you to work onsite three (3) days per week. As the Associate Director, you will work in conjunction with departmental leadership to implement the department’s strategic vision and oversight of the Division-wide online and blended learning initiatives and content development. The position requires experience in instructional design and education program development across different modalities, working closely with subject matter experts, procuring, and managing external vendors and partnering organizations, and measuring business impact and effectiveness of deployed learning solutions.

Associate Director, Online Learning Responsibilities:

• Support the Director in executing the department’s vision, strategy, and development of accredited online learning initiatives.
• Lead and support the instructional design team to deliver high-quality online learning programs that meet or exceed departmental performance metrics.
• Recruit and collaborate with psychiatrists, subject matter experts, allied organizations, and internal stakeholders to identify knowledge gaps and develop educational content.
• Manage the full lifecycle of online learning activities, including planning, development, launch, review, and renewal within the Learning Management System (LMS).
• Develop and oversee project plans for online learning initiatives, ensuring milestones, timelines, and budgets are met.
• Ensure all educational activities adhere to accreditation standards, compliance requirements, and quality control processes.
• Track and analyze LMS data and program performance metrics to measure success, identify learner insights, and support strategic planning.
• Produce reports on Learning Center activity and provide required learner and program data to external partners and accrediting organizations.
• Oversee vendor relationships and external solutions to ensure alignment with project objectives, timelines, budgets, and deliverables.
• Develop and maintain standard operating procedures, workflows, and a customer service model that supports efficient team operations and stakeholder support.
• Manage the Online Learning Help Desk and escalation processes to ensure timely resolution of technical and user issues.
• Collaborate with marketing and communications teams to support promotion and outreach for online learning programs.
• Research and recommend best practices and emerging trends in online learning, instructional design, and digital education.
• Supervise and mentor the LMS Administrator and provide coaching and guidance to junior staff members.
• Provide administrative and operational support for committees and other departmental initiatives as needed.

Associate Director, Online Learning Qualifications:

• BA/BS and at least 5-7 years of relevant experience.
• Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
• Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
• Experience working in associations industry is preferred.
• Experience with adult educational and/or healthcare programs is preferred.
• Excellent communicator capable of providing leadership to individuals and groups.
• Self-motivated, able to work independently, and shows attention to detail.
• Knowledge of how websites operate (i.e., databases, APIs, and content management systems).
• Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as podcast platforms, Salesforce, HTML, Captivate, Articulate 360 suite of programs, Microsoft 365, Adobe Premiere, Vimeo, Zoom, GoToWebinar, and/or other graphic and media design/production tools.

Digital Marketing Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Marketing Manager on our Education Center team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This position will develop, design, implement and optimize AMA Ed
Hub marketing plans and tactics to help achieve mission and business growth and
engagement objectives for AMA Ed Hub. Leverage analytics-driven insights to advance
plans in alignment with established business priorities and objectives. Increase
AMA Ed Hub personalization through segmentation, adherence to digital best
practices and utilization and optimization of email and platform automation. Collaborate
with cross-functional teams, including content, product, analytics and other
internal stakeholders, to develop personalized campaigns while enhancing campaign
performance, learners' engagement and audience growth.

RESPONSIBILITIES:

Manage and Implement Personalization Plans

• Develop and execute acquisition and retention marketing plans for AMA Ed Hub users, leveraging personalization as a key driver of increase audience relevance, conversion and retention.
• Develop data-driven audience segments to deliver personalized messaging across channels while building and maintaining automated nurture and retention flows to drive audience engagement.
• Work closely with analysts, editors, web developers, and others to ensure the accurate branding, editorial accuracy and technical integrity of all content in marketing efforts.
• Plan and manage the execution of personalized user journeys across website and email marketing channels through our Customer Data Platform and Customer Communications Management platform to achieve retention and engagement goals.
• Work with email team to plan and execute segmented email campaigns, drip and triggered ones, email testing plan to optimize results.
• Drive satisfaction and loyalty programs that turn one-time users into long-term advocates.

Design and Implement Digital Marketing Campaigns

• Build audience segments for targeted, personalized email campaigns and automated customer journeys.
• Integrate personalization tools and APIs (e.g., CDPs, CRM systems, or marketing automation platforms to deliver real-time experiences.
• Work with platform team to create scalable solutions to support the automation of personalization of user journeys across marketing channels
• Design and implement visually appealing, responsive, and user-friendly website interfaces using HTML, CSS, and JavaScript frameworks.
• Act as marketing liaison with selected internal and external education providers to ensure promotion of educational content to appropriate channels.
• Work with collaborators, vendors and subject matter experts to create high quality and impactful marketing assets to deploy across channels, including but not limited to online banner ads, ad hoc email, newsletters etc.

Analysis and Optimization

• Monitor and analyze performance using tools such as Google Analytics (GA), Google DataStudio, Tableau, identifying trends and actionable insights to improve campaign effectiveness.
• Use behavioral data, preferences, and triggers to create and optimize tailored customer experiences.
• Pull and synthesize data from multiple sources (including marketing automation platforms) to create comprehensive campaign performance reports for several stakeholders.
• Develop data-driven recommendations to optimize marketing channels (email, site, etc.) based on KPIs such as user engagement, conversions, CTR, and ROI.
• Conduct A/B testing and multivariate testing to identify and implement the most effective campaign components (e.g., messaging, creative, calls-to-action), and document results to inform future strategies.

Staff Management

• Lead, mentor, and provide management oversight for staff.
• Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
• Responsible for developing staff knowledge and skills to support career development.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's Degree required; concentration in Marketing, Data Analysis, or other analytical related field preferred.
2. 5+ years of experience with marketing automation platforms such as Marketo, Salesforce Marketing Cloud as well as ESP platforms, CMS and CRM systems are required.
3. Demonstrated experience with HTML, CSS, and JavaScript required.
4. Experience in people management preferred.
5. Strong analytical skills and proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics, Google Tag Manager, Tableau, Power BI).
6. Strong technical and creative skills, especially with written communication.
7. Exceptional attention to detail and possess the ability to manage multiple initiatives simultaneously to enable effective internal and external relationships.
8. Ability to develop specific goals and plans to prioritize, organize, and accomplish work.
9. Strong organizational and time management skills.
10. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680-$113,526. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION