Salesforce Jobs in Gurnee
4 positions found
Duration: 9+ months (ASAP through end of 2026, possible extension into 2027)
Location: Mettawa, Illinois (Hybrid - 3 days/week onsite Tue, Wed, Thu and 2 days remote Mon, Fri)
**Top 4 Skills Required**
1. Process Documentation and Organizational Skills: Ability to capture, clarify, and document project requirements, workflows, and procedures for transparency and repeatability.
2. Cross-Channel End-to-End Testing: Experience documenting, facilitating, and completing testing (including UAT) across CRM, web, and app channels with robust acceptance criteria and test cases.
3. Project Planning and Timeline Management: Skilled in building, maintaining, and integrating project timelines to ensure on-time, quality delivery.
4. Stakeholder Collaboration and Communication: Effective at aligning cross-functional teams, facilitating meetings, and providing exceptional client service.
Job Description:
The Program Manager III will oversee the management of campaign and content metadata, CRM (Email, SMS, Direct Mail, App), and Web reporting requirements, as well as Power BI reporting on CRM metrics. This role will be responsible for capturing project requirements, building project timelines, writing Acceptance Criteria and Test Cases, documenting key processes, and ensuring excellent client service throughout the lifecycle of each initiative. The position requires strong organizational, analytical, and communication skills to collaborate effectively with internal stakeholders and deliver quality project outcomes.
Responsibilities:
* Manage and organize campaign and content metadata to ensure accurate tracking and reporting.
* Define and document CRM and web reporting requirements, liaising with technical and business teams.
* Use Power BI dashboards and reports to provide insights on CRM metrics and project outcomes.
* Capture, clarify, and communicate project requirements to relevant stakeholders.
* Build, maintain, and update project timelines, ensuring deliverables are met on schedule.
* Coordinate with internal and external stakeholders to ensure alignment on project objectives and timelines.
* Provide exceptional client service, acting as a point of contact for inquiries and ensuring client satisfaction.
* Monitor progress, identify risks, and support resolution of challenges as they arise.
* Create and implement a standardized end-to-end testing process in collaboration with cross-functional teams, ensuring thorough test coverage, consistency, and alignment with project goals.
* Document key program and project processes, including requirements gathering, testing workflows, and client engagement procedures, to ensure transparency and repeatability.
* Facilitate and participate in end-to-end testing activities across all impacted channels (Email, SMS, Direct Mail, App, Web), ensuring robust test execution and stakeholder involvement.
* Define, write, and review acceptance criteria and detailed test cases in partnership with technical and business stakeholders.
* Lead and support User Acceptance Testing (UAT) across channels, tracking issues, capturing feedback, and validating solutions meet stakeholder expectations.
Qualifications:
* Bachelor's degree in business, marketing, information systems, or related field.
* 10+ years of project or program management experience, BSA, preferably within digital marketing, CRM, or analytics environments.
* Experience with CRM (email, SMS, direct mail) campaign management, metadata, and Salesforce Marketing Cloud systems.
* Experience with end-to-end and UAT testing across multiple digital channels
* Proficiency in Power BI and ability to create actionable reports and dashboards.
* Strong process documentation skills.
* Strong organizational and project planning skills.
* Excellent written and verbal communication skills.
* Experience in client-facing roles and customer service.
* Detail-oriented, proactive, and collaborative work style.
This role is ideal for a results-focused program manager with expertise in process documentation, cross-channel testing, data-driven reporting, campaign management, and a passion for delivering outstanding client service.
At Luxor, we cultivate a culture of innovation and forward-thinking that our employees thrive in, and this mindset is reflected in our products. As a manufacturer of cutting-edge workspace solutions for commercial, educational, industrial, and various other markets, we consistently develop functional, value-driven products. Our workspace furniture solutions are designed to foster a healthy and collaborative work environment.
Pay Range: $90,000 - $110,000
Job Summary
The Sr Account Manager owns the strategy and performance of assigned accounts, driving sustainable revenue growth through long-term customer partnerships. This role is responsible for identifying and developing high-value opportunities, engaging senior-level stakeholders and influencers, and expanding the company’s presence within assigned accounts.
The role leads account planning and execution of an assigned vertical (Education, Commercial, Industrial), leveraging strategic selling skills, data analysis, and market insight to shape vertical development plans. Success requires effective management of distribution partners, disciplined pipeline development, and the ability to translate complex data into compelling customer-focused plans.
- Deliver sales targets for assigned accounts, with direct accountability for meeting and exceeding quarterly and annual revenue and profitability targets
- Build and direct Industry strategy using market data and sales analytics to prioritise customers, guide engagement plans, and respond to evolving market dynamics
- Maximize account revenue by increasing penetration, expanding contacts, and identifying and developing new opportunities aligned to sales goals & strategy
- Create and execute proactive account plans, including sales strategies, promotions, product placement, and coordinated account visits
- Lead account penetration planning in partnership with Jr Sales roles and sales leadership, including regular business reviews to track progress and results
- Own sales forecasting for assigned accounts, ensuring S&OP teams have timely, accurate inputs to support demand planning and supply alignment
- Serve as the primary liaison between customers and internal teams, representing the company at customer meetings and industry events as needed.
Other Duties and Responsibilities:
- Identify customer and market opportunities, contributing new product & portfolio insights to support growth strategy
- Maintain strong awareness of market trends and competitive dynamics
- Own sales activity and performance reporting, ensuing accurate visibility into pipeline
- Proactively manage and resolve customer issues, escalating as needed to protect relationships and revenue
- Travel required, 50%
Skills and Abilities Required:
- Previous experience with proven results in new business sales, account management, named account and/or territory sales. Experience B2B selling into industrial supply, education, office solutions, healthcare, or commercial accounts strongly preferred.
- Proven success in territory and/or named account management, within industrial industry preferred
- Demonstrated ability to manage and grow large established customer accounts through strong relationship building and strategic engagement.
- Highly organized, self-motivated, and effective at long-term planning and prioritization
- Strong analytical and forecasting skills
- Clear, confident communicator with strong presentation and written/verbal communication skills
- Solutions oriented problem solver with a positive, results-driven mindset.
Education and Experience Required:
- Bachelor’s Degree in business or related field
- 4-7 years’ sales experience, with 5+ years outside sales experience, within the industry preferred
Computer equipment and level of software requirements:
- Intermediate PowerPoint
- Intermediate Excel
- Outlook
- Experience using CRM (Salesforce preferred)
- Experience using ERP systems (Sage preferred) to review customer and product data
Specific Knowledge, licenses, certifications REQUIRED:
- None
Supervisory Responsibilities:
- None
Training Requirements:
- None
Physical Demands:
- Must be able to travel to customer and prospect locations regularly
- Some lifting and assembly for product samples at tradeshows
- Must be able to stand for extended periods of time (tradeshows)
Physical Protective Equipment:
- None
Work Enviroment:
- Usual office working conditions
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the essential levels of knowledge, skills, or abilities.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Harmer is partnering with a manufacturing organization in Lake Forest, IL for a Data Director role.
RESPONSIBILITIES:
· Maximize the value of our data. This translates into understanding the data we have, understanding key business drivers and delivering both operational and analytic solutions that drive value.
· Maximize the value of our enterprise applications. This translates into understanding what each platform does best, understanding key business drivers and delivering software solutions that create efficiencies, reduce friction and improve quality.
· Develop productive relationships with leaders across the organization to ensure that the operation and support of our data and software solutions are meeting expected levels of service, quality, and performance.
· Drive the harmonization of data, software and process across the enterprise that ultimately lowers the cost of doing business and positions the company for scalable growth.
· Facilitate a governance process to gain consensus on a prioritized set of measurable business outcomes supported by data and software initiatives.
· Work closely with functional leads, understand their needs, establish realistic expectations, develop work plans, own the development, and then deliver the solution.
· Act as subject matter expert and advisor on the topic of analytical tools, enterprise data systems and analytical methodologies.
· Manage a team of employees and partners to ensure the use of their time is maximized and their skills are developed in accordance with the priorities of the business.
REQUIRED SKILLS / ATTITUDES:
· BS in computer science, information systems, engineering, business management or related field
· Deep expertise and at least 6 years of hands-on and managerial experience in Data and Analytics.
· Strong experience and at least 4 years implementing, managing and supporting enterprise platforms such as ERP, CRM, HCM.
· Experience with Azure Data Factor or equivalent Data Engineering tools highly beneficial
· Experience with Microsoft Power BI or equivalent BI tools highly beneficial
· Experience with IQMS/DelmiaWorks, Salesforce, ADP, M365 highly beneficial.
· Experience harmonizing data and applications across multiple companies or facilities highly beneficial.
· Experience in Manufacturing or Distribution highly beneficial.
· Strong interpersonal skills and demonstrated ability to communicate credibly at all levels of the organization (face-to-face, verbal, written)
· Propensity for problems solving and continuous improvement
· High level of integrity and dependability with a strong sense of urgency and results orientation
· Ability to exercise sound judgment and make decisions based on accurate and timely analysis
· Positive attitude and strong work ethic
Abides by our core values:
· Safety - Everything we do is driven by safety excellence; our employee safety is paramount
· Integrity – We are respectful, ethical and authentic in all our actions:
· People First – We welcome, collaborate with and support others by being proactive, approachable and agile
· Accountability – We keep commitments we make to one another and continually challenges ourselves by achieving ambitious goals without compromising quality
· Friendly – We are kind, encourage positivity and make time to connect and laugh
Physical Requirements:
While performing the duties, the employee will be working in an office environment as well as on the manufacturing plant floor. The employee is required to sit and/or stand for computer or floor responsibilities, reach with hands and arms and handle objects and other tools, stoop, squat, twist, push and pull, maintain balance, bend at the waist, kneel, walk varying distances, and climb stairs. Employee may be required to lift up to 20 pounds.
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Highwood, IL.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!