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Associate Director, Online Learning Job Summary:

We’re looking for an Associate Director, Online Learning to join an Association in Washington, DC. This is a contract-to-hire opportunity that will require you to work onsite three (3) days per week. As the Associate Director, you will work in conjunction with departmental leadership to implement the department’s strategic vision and oversight of the Division-wide online and blended learning initiatives and content development. The position requires experience in instructional design and education program development across different modalities, working closely with subject matter experts, procuring, and managing external vendors and partnering organizations, and measuring business impact and effectiveness of deployed learning solutions.

Associate Director, Online Learning Responsibilities:

• Support the Director in executing the department’s vision, strategy, and development of accredited online learning initiatives.
• Lead and support the instructional design team to deliver high-quality online learning programs that meet or exceed departmental performance metrics.
• Recruit and collaborate with psychiatrists, subject matter experts, allied organizations, and internal stakeholders to identify knowledge gaps and develop educational content.
• Manage the full lifecycle of online learning activities, including planning, development, launch, review, and renewal within the Learning Management System (LMS).
• Develop and oversee project plans for online learning initiatives, ensuring milestones, timelines, and budgets are met.
• Ensure all educational activities adhere to accreditation standards, compliance requirements, and quality control processes.
• Track and analyze LMS data and program performance metrics to measure success, identify learner insights, and support strategic planning.
• Produce reports on Learning Center activity and provide required learner and program data to external partners and accrediting organizations.
• Oversee vendor relationships and external solutions to ensure alignment with project objectives, timelines, budgets, and deliverables.
• Develop and maintain standard operating procedures, workflows, and a customer service model that supports efficient team operations and stakeholder support.
• Manage the Online Learning Help Desk and escalation processes to ensure timely resolution of technical and user issues.
• Collaborate with marketing and communications teams to support promotion and outreach for online learning programs.
• Research and recommend best practices and emerging trends in online learning, instructional design, and digital education.
• Supervise and mentor the LMS Administrator and provide coaching and guidance to junior staff members.
• Provide administrative and operational support for committees and other departmental initiatives as needed.

Associate Director, Online Learning Qualifications:

• BA/BS and at least 5-7 years of relevant experience.
• Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
• Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
• Experience working in associations industry is preferred.
• Experience with adult educational and/or healthcare programs is preferred.
• Excellent communicator capable of providing leadership to individuals and groups.
• Self-motivated, able to work independently, and shows attention to detail.
• Knowledge of how websites operate (i.e., databases, APIs, and content management systems).
• Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as podcast platforms, Salesforce, HTML, Captivate, Articulate 360 suite of programs, Microsoft 365, Adobe Premiere, Vimeo, Zoom, GoToWebinar, and/or other graphic and media design/production tools.