Salesforce Inc Jobs in Itasca

Senior Legal Counsel

Step into a high impact role with Mitsubishi HC Capital America as a Senior Legal Counsel, where your commercial finance expertise, sharp judgment, and negotiation skills will directly shape complex lending and leasing deals. If you thrive on solving sophisticated legal challenges and partnering closely with the business, this opportunity is built for you.

HYBRID: 3 days/week in Itasca, IL

THE ROLE: STRATEGIC LEGAL PARTNER

As a Senior Legal Counsel, you will serve as a trusted legal advisor supporting commercial finance originations, regulatory compliance, supplier management, and day‑to‑day corporate legal needs. You’ll partner with leaders across Sales, Operations, Credit, Capital Markets, and the North American Legal Department to provide actionable legal guidance and ensure compliant, efficient business operations. You will play a key role in balancing legal risk with strategic business objectives while providing business oriented solutions.

KEY RESPONSIBILITIES:

Transactional Support

• Lead transactions for equipment loans, leases, and commercial financing arrangements
• Draft, review, and negotiate vendor program agreements, capital markets agreements, customer finance contracts, leasing contracts, loan agreements, and related commercial documentation
• Identify and mitigate legal and operational risks related to lending, leasing, and commercial finance products

Supplier Management & Third‑Party Risk

• Provide legal guidance on supplier onboarding, risk assessments, performance monitoring, and dispute resolution
• Partner with Procurement and Operations to mitigate risks tied to supplier agreements

Regulatory Monitoring

• Track and advise on U.S. federal and state regulations (commercial lending, leasing, consumer protection, data privacy)
• Collaborate with Compliance to integrate regulatory changes into policies, processes, and documentation

Compliance Support

• Support internal reviews, audits, and compliance inquiries
• Assist in drafting, implementing, and updating compliance policies and procedures

External Counsel Management

• Support selection and oversight of external counsel for transactions and litigation
• Ensure cost‑effective, high‑quality representation aligned with business needs

Department Operations

• Support legal technology, template management, and continuous process improvement
• Contribute to departmental workflow efficiency and operational standards

WHAT YOU BRING TO THE TABLE

• Juris Doctorate
• 5+ years of commercial finance legal experience, including equipment leasing, lending, and secured transactions
• Strong understanding of U.S. federal and state laws, UCC Articles 2 & 9, and commercial regulatory requirements
• Experience in litigation, restructuring, workouts, and distressed asset negotiations
• Proven contract drafting and negotiation experience across commercial finance sectors
• Ability to research and interpret laws, regulations, and case law, and provide practical guidance
• Strong communication and cross‑functional collaboration skills
• Skilled in drafting clear, enforceable agreements and refining contract templates
• Technology‑savvy with capability to leverage legal tech and AI tools
• Licensed and in good standing to practice law in Illinois, or eligible for in‑house counsel licensing
• Willingness to pursue professional development & CLE with emphasis on commercial finance and regulatory compliance
• Occasional travel for industry events and business site visits

COMPENSATION: $177,000 – $195,000; based on experience. This role is also eligible for a year-end bonus.

BENEFITS & PERKS

Experience a comprehensive package designed to fuel your personal and professional journey:

• Top-Tier Health & Insurance: Medical, dental, vision, life & AD&D with low premiums; prescription drug coverage
• Financial Security: 401K with immediate vesting and up to 4.5% match; RSP contributions day one; HSA contributions; flexible-spending accounts
• Time Off: Competitive vacation time, plus 10 scheduled holidays
• Wellness & Lifestyle: Annual fitness reimbursement; virtual fitness membership; Stress management tools; Employee Assistance Program for confidential support and coaching
• Professional Growth: Tuition reimbursement after one year; dedicated development budget
• Culture: Transparent, collaborative environment with a supportive, family-like team

MAKE A VISABLE IMPACT: Apply now or forward your resume directly to:

Mitsubishi HC Capital America is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, status, religion or belief, marital status, or pregnancy and maternity.

Gallagher's HR & Organizational effectiveness team provides expert guidance and hands-on support in HR, Recruiting, and Payroll to help organizations stay focused on achieving their strategic business goals.

Account Executive

Employee Benefits Consulting

The Nutter Group | Schaumburg, Illinois

Not Your Typical Brokerage Role

If you currently work at a large brokerage and feel like you are managing accounts instead of leading strategy, this role may be worth exploring.

The Nutter Group is intentionally built differently.

We are a growing firm with a strong reputation and a loyal client base. Our structure is lean. We are not layered, committee-driven, or built around internal bureaucracy. Talented people here are trusted with responsibility and real ownership.

If you want direct influence on client strategy, visible impact on outcomes, and a meaningful role in shaping the future of a firm, this may be the right environment.

About The Nutter Group

Founded in 1991, The Nutter Group is a privately held consulting firm specializing in employee benefits, risk management, and HR and payroll advisory.

We partner with growing and mid-sized employers to design and manage competitive, cost-effective benefits programs. Our work focuses heavily on strategy, financial modeling, and disciplined renewal positioning.

We combine the responsiveness of a boutique firm with the analytical discipline and carrier access often associated with national brokerages.

Our clients stay with us because we lead proactively and execute with consistency.

The Role

The Account Executive owns and strategically guides a defined book of business.

You are responsible for renewal outcomes, client satisfaction, and long-term retention. This role requires someone comfortable leading conversations with executives, evaluating funding strategies, and guiding clients through complex benefit decisions.

This is not an order-taking position.

Key Responsibilities

Client Strategy & Leadership

• Serve as the primary strategic advisor for assigned client relationships
• Lead executive-level discussions around benefits strategy and long-term planning
• Maintain strong relationships with leadership teams and HR partners

Renewal Strategy

• Lead renewal planning and carrier negotiations
• Develop contribution modeling and financial projections
• Evaluate funding structures including fully insured, level-funded, and self-funded plans
• Identify plan design improvements and cost management strategies

Market & Carrier Strategy

• Lead marketing and RFP processes with insurance carriers
• Evaluate competing carrier proposals and plan options
• Guide clients through carrier selection decisions

Implementation & Execution

• Oversee plan implementations and renewals
• Ensure clean execution across carriers, payroll systems, and benefit platforms
• Coordinate internally to ensure strong service delivery

Internal Leadership

• Provide guidance and mentorship to analysts and support staff
• Contribute to improvements in process, technology, and client experience

What Makes This Role Different

• Direct ownership of your client relationships and outcomes
• Close access to firm leadership and decision-makers
• The ability to influence firm strategy, processes, and technology
• Less bureaucracy and internal politics than large brokerage environments
• A visible role in the continued growth of the firm

Accountability and autonomy go together here.

Qualifications

Required

• Bachelor’s degree in Business, Finance, Risk Management, or related field
• 5+ years of experience in employee benefits consulting or brokerage
• Strong understanding of medical plan structures and funding strategies
• Experience leading renewals and carrier negotiations
• Strong analytical and communication skills

Preferred

• Experience working with mid-market employer groups
• Familiarity with benefits administration and payroll platforms
• Professional designations such as CEBS, RHU, or similar

Candidates must be authorized to work in the United States without future sponsorship.

Compensation & Benefits

• Competitive base salary based on experience
• Performance-based bonus tied to retention, growth, and impact
• Health, dental, life, & disability benefits
• 401(k) with employer match
• Opportunity for long-term leadership and expanded influence

A Final Thought

If you are thriving in your current environment and prefer a more structured, layered organization, this role may not be the right fit.

If you want your work to carry more weight, your voice to influence strategy, and your trajectory to be driven by performance, we would welcome a conversation.

Job Description: Sr. Project Manager

Reports To: Director of Operations

FLSA: Exempt

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Company Overview

Admiral Heating has been a trusted leader in commercial and industrial HVAC solutions in the Chicagoland area for over 70 years. Specializing in union construction projects and service work, we partner with contractors, developers, and building owners to deliver custom engineered heating, ventilation, and air conditioning solutions. Our reputation is built on quality workmanship, deep industry relationships, and a commitment to long-term customer success.

Admiral Heating operates on EOS (Entrepreneur Operating System). Our Core Values which we require all employees to exemplify are: Safety and Quality First, Intensely Diligent, Own it!, Innovative Approach, Proudly Humble of our Reputation and Exceed Expectations.

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Job Duties and Responsibilities:

• Preparation of project budget based on the takeoff estimate
• Plan, organize and manage the construction project in all areas from start to successful completion including contract proposal, budget, change orders, materials procurement, billing, and collection.
• Comply with project contract including legal notifications, scope administration, change order procedures, billing, contract schedules, claims procedures and other contract requirements.
• Responsible for cost management. Monitor efficiency and production for compliance with labor budget.
• Work with field and others on the project team to maintain project tracking and reporting to ensure work progress and budget compliance.
• Control, collect and disseminate all project documentation.
• Maintain professional and timely communication with the general contractor, design team, owner, subcontractors, various company divisions and other key participants.
• Ensure the procurement of major equipment and fixtures
• Assure that all production meets quality control standards. Protect and mitigate liability.
• Support and participate in the company safety program.
• Take off, estimate and Formulate change order requests in a timely and efficient manner and updated internal budgets.
• Proactively manage construction costs to promote the overall projects success
• Communicate with management, vendors, and construction team as necessary.
• Responsible for ensuring project management team delivers projects within estimated gross profit
• Assist estimating team as requested

Qualifications, Competencies, & Abilities:

• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Excellent time management and organizational skills.
• Self-Motivated, with the ability to work with little or no supervision.
• Strong level of attention to detail.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent interpersonal skills, and the ability to communicate information and ideas both verbally and written so others will understand.
• Ability to manage and prioritize multiple projects and deadlines.
• Work and communicate effectively with individuals at all levels, including executives.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Work is performed primarily in a standard office environment.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Education and Experience:

• Bachelor’s degree in project management, engineering, finance or business from an accredited college or university or associate’s in business or accounting preferred.
• Fluent with Microsoft Office Suite.
• 7 Plus Years’ experience in related industry or Project Management field is preferred
• Extensive knowledge of HVAC, Duct work and piping

Compensation & Benefits

• Base Salary range $120,000 - $180,000
• Bonus and Profit Sharing up to 30% of base salary
• Fidelity 401k Plan with all fees paid by Admiral
• 401k Safe Harbor Match of 4%
• BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)
• Dental and Vision Plans (Admiral pays 75%)
• Tuition Reimbursement
• Generous PTO Policy
• Paid Holiday’s
• 100% Admiral paid Long and Short Term and Short
• $20,000 Admiral Paid Life Insurance
• Flexible Spending and Dependent Care Accounts
• Employee Assistance Plan
• CTA and Parking Reimbursement
• Employee events throughout the year

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

TEC Group is partnering with a well-established commercial subcontractor in the Chicago area that is growing quickly.

They’re looking to add a Project Manager who can take ownership of projects from award through closeout.

This role is best suited for someone coming from the architectural openings / Division 8 / doors, frames & hardware space who enjoys managing both the technical and relationship side of projects.

Responsibilities

• Manage commercial construction projects from kickoff through completion
• Coordinate schedules, material releases, deliveries, and installation timelines
• Review drawings, specifications, and submittal packages
• Work closely with General Contractors, architects, suppliers, and field teams
• Track project financials and maintain budget performance
• Handle RFIs, change orders, scope revisions, and project issues
• Participate in jobsite and coordination meetings as needed
• Maintain organized project documentation and support invoicing milestones
• Lead project closeout including punch lists and final documentation
• Support and mentor junior project staff when applicable

Ideal Background

• 5+ years of Project Management experience
• Experience within Division 8 / Architectural Doors, Frames & Hardware
• Background working for a subcontractor, distributor, or specialty contractor
• Comfortable managing multiple projects simultaneously
• Strong communication with GCs and external partners
• Experience working within ERP or construction management systems
• Detail-oriented with strong problem-solving skills

We are a growing asset based ( over 180 company drivers ) logistics company built for ambitious freight professionals who want true independence with real support. Our mission is to empower freight broker agents with the tools, transparency, and partnership needed to scale their business—without giving up ownership of their clients.

What You’ll Do:

• Manage freight from cradle to grave
• Maintain and grow your existing book of business
• Build long-term relationships with shippers and carriers
• Negotiate rates and manage daily operations independently
• Use our systems and support team to scale operation

What We Offer:

• Independent agent model (no non-compete)
• Work with your own clients + company freight
• No startup costs
• Remote work from anywhere in the U.S.
• Commission-based compensation (performance-driven)
• Full back-office, dispatch, safety, and compliance support
• Access to DAT, Truckstop, CRM, and carrier network
• Transparent reporting and real-time visibility

What We’re Looking For:

• 1+ years of freight broker or agent experience
• Existing book of business preferred
• Strong negotiation and relationship-building skills
• Entrepreneurial mindset and self-motivation
• Must reside in the United States

If you’re an experienced broker agent looking for true independence with real support, we’d love to hear from you.

Benefits:

• Work from home

My client is growing and looking to add someone to their billing team.

They are willing to train someone interested in an office position, who has an ability to work with Excel/data and also has professional communication skills; this person will need to have good organization skills and the ability to track and meet deadlines.

The team is great, very nice work environment.

It is a permanent role, 4 days/week in the office.

Job Description: Senior Account Manager – New Construction & Project Work

Location: Greater Chicagoland Area

Reports To: VP of Sales

FLSA: Exempt

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Company Overview

Admiral Heating has been a trusted leader in commercial and industrial HVAC solutions in the Chicagoland area for over 70 years. Specializing in union construction projects and service work, we partner with contractors, developers, and building owners to deliver custom engineered heating, ventilation, and air conditioning solutions. Our reputation is built on quality workmanship, deep industry relationships, and a commitment to long-term customer success.

Admiral Heating operates on EOS (Entrepreneur Operating System). Our Core Values which we require all employees to exemplify are: Safety and Quality First, Intensely Diligent, Own it!, Innovative Approach, Proudly Humble of our Reputation and Exceed Expectations.

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Position Summary

We are seeking an experienced commercial sales relationship-driven Sr. Account Manager to develop and grow business with union contractors and union-operated facilities across the greater Chicagoland market. The role will focus on winning new construction projects and expanding revenue from existing accounts through strategic upsell and cross-sell initiatives. Success in this position will require an in-depth understanding of commercial HVAC and union construction market, a strong network with contractors, brokers, local trades, and the ability to navigate complex bid and negotiation processes.

Qualifications, Competencies, & Abilities:

• Identify, qualify, and secure new construction opportunities with general contractors, mechanical contractors, brokers, and developers to achieve pipeline and quota to meet Gross Profit expectations and review/manage Change Orders.
• Develop strong working relationships with local building trades, union leadership, and decision-makers in the commercial, industrial, and institutional sectors.
• Collaborate with engineering teams to prepare competitive bids that align with labor requirements and project specifications.
• Monitor local bid lists, pre-bid meetings, and project announcements to stay ahead of market opportunities.

Existing Account Growth

• Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction and responsiveness.
• Proactively identify opportunities for equipment upgrades, retrofit projects, and energy efficiency enhancements.
• Cross-sell Admiral Heating’s full range of solutions to meet client operational and comfort needs.
• Maintain a consistent presence with customers through job site visits, facility walkthroughs, and strategic review meetings and client office visits with proper cadence.
• Achieve pipeline and quota to meet Gross Profit expectations and review/manage Change Orders.

Market & Relationship Development

• Actively network within Chicago-area trade organizations, and industry associations to strengthen relationships and brand recognition.
• Maintain a thorough understanding of local building codes, energy efficient ROI calculators, and the latest HVAC systems and technology to best serve our clients.
• Represent Admiral Heating at relevant industry events, trade shows, and contractor meetings.

Sales Process & Reporting

• Maintain accurate and timely opportunity, activity, and forecast data in Salesforce CRM.
• Meet or exceed sales goals for both new construction project wins and existing account revenue growth.
• Coordinate closely with internal teams to ensure a seamless transition from project award to execution.

Qualifications

• 10-15 years of experience in HVAC with specific exposure to union markets.
• Established network with Chicagoland contractors, trades, and/or building owners strongly preferred.
• Strong knowledge of the construction process, estimating, budgeting cost and bid preparation.
• Proven track record of developing new business and growing existing accounts in the commercial HVAC market in the Chicagoland area.
• Excellent communication, relationship-building, and negotiation skills.
• Proficiency with CRM (Salesforce) systems and Microsoft Office Suite.
• Self-motivated and results-driven, with the ability to manage multiple priorities independently.
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Work is performed primarily in a standard office environment.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Education and Experience:

• Bachelor’s degree in project management, engineering, finance or business from an accredited college or university or associates in business or accounting preferred.
• Fluent with Microsoft Office Suite.
• 15 Plus Years’ experience in related industry or Project Management field is preferred
• Extensive knowledge of HVAC, duct work, and piping - any candidate that does not have HVAC experience will not be considered.

Compensation & Benefits

• Base Salary range $225,000 - $275,000
• Bonus and Profit Sharing up to 10% of base salary
• Unlimited Commission Opportunity based on Individual Job GP% Performance
• Fidelity 401k Plan with all fees paid by Admiral
• 401k Safe Harbor Match of 4%
• BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)
• Dental and Vision Plans (Admiral pays 75%)
• Tuition Reimbursement
• Generous PTO Policy
• Paid Holiday’s
• 100% Admiral paid Long and Short Term and Short
• $20,000 Admiral Paid Life Insurance
• Flexible Spending and Dependent Care Accounts
• Employee Assistance Plan
• CTA and Parking Reimbursement
• Employee events throughout the year

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell:

The Customer Satisfaction Representative manages a designated customer portfolio within the region, acting as the main contact, assessing their needs, prioritizing tasks, and cultivating robust relationships to optimize service processes.

What you will be doing:

• Manage a specific customer portfolio within a defined region, serving as the primary point of contact
• Foster strong customer relationships, understand their business needs, and collaborate to enhance service processes for mutual benefit
• Assess customer needs and prioritize tasks, including triaging workload for hotline engineers
• Executes all activities in line with guidance from local management
• Responsible for processing day to day part sales and orders

Key tasks and Responsibilities:

• Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
• Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
• Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
• Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.

KPI’s:

• Achieve overall company sales objectives and targets
• Business results measured by Customer Satisfaction (NPS), repeat machine sales, and after sales targets.
• Increase coverage of the ByCare Program

Key Skillset:

• Technical Proficiency: Strong general technical aptitude.
• Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
• Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
• Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.

Your education & experience:

• High School Diploma and 3-5 years of work related experience.

What’s in it for you:

• PTO
• Benefits (Medical, Dental, Vision, STD/LTD)
• Life Insurance
• Paid Holidays
• 401k with 100% match up to 5%

People power our purpose:

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application

Company Description

The Answer Inc. is a 501(c)(3) nonprofit organization committed to providing support, education, advocacy, and inclusive programming for families impacted by Autism and other developmental disabilities. Our goal is to ensure that children, youth, and adults within the community have equitable access to resources and opportunities that enhance their quality of life.

Position Summary

The Program Manager will be responsible for the day-to-day oversight, development, implementation, and evaluation of all in-school, out-of-school, and community-based programs operated by The Answer Inc. This is a full-time, in-office position scheduled Tuesday through Saturday, reflecting our commitment to community-based, weekend programming. The Program Manager will work directly with the COO and maintain collaborative touchpoints with the CEO to ensure program excellence and alignment with organizational goals.

Key Responsibilities

● Supervise the implementation of all existing programs (in-school, out-of-school, Spectrum University, and First Responders).

● Lead and support program staff and contracted facilitators, ensuring proper training and consistent communication.

● Maintain program schedules, calendars, and deliverable deadlines in coordination with grant and organizational expectations.

● Ensure program sites are fully staffed and operational during service hours, including evenings and Saturdays.

● Manage and report on program performance, preparing monthly Program Performance Reports (PPRs).

● Collect and analyze attendance records, feedback forms, and pre-/post-assessments to measure outcomes.

● Collaborate with finance and administrative teams to ensure program expenditures align with approved budgets.

● Attend meetings with funders, partners, and stakeholders as required.

● Develop and maintain positive relationships with school administrators, community partners, and families.

● Represent The Answer Inc. at community events, workshops, and training.

● Support the planning and execution of special projects and organizational events.

● Maintain all program-related documentation, ensuring confidentiality and accuracy.

Qualifications

● Bachelor’s degree required (Education, Human Services, Nonprofit Management or related field).

● Minimum of 3–5 years of experience in program management, youth development, or nonprofit service delivery.

● Demonstrated ability to lead teams, manage multiple projects, and meet deadlines.

● Strong communication and organizational skills.

● Familiarity with neurodivergent populations, particularly individuals with Autism, strongly preferred.

● Proficiency in Microsoft Office, Google Workspace, and cloud-based data management platforms.

● Must be available to work Saturdays and some evenings as needed.

● Must possess a valid driver’s license and reliable transportation.

Compensation

This is a full-time salaried position. Compensation will be commensurate with experience.

To Apply: Please send a cover letter and resume to Annie Simmons, Administration Manager at

with the subject line: Program Manager Application – [Your Name]

The Answer Inc. is an Equal Opportunity Employer committed to fair and inclusive hiring practices

Company Overview

For 40 years, The Custom Companies, Inc. has been a trusted leader in transportation and logistics, delivering customized, reliable solutions across North America. Through our LTL brokerage division, Custom Complete, we provide end-to-end freight solutions throughout the U.S. and Canada by combining advanced technology, strong carrier relationships, and best-in-class customer support.

No matter the transportation need, Custom Complete delivers the COMPLETE package — built on experience, accountability, and long-term partnerships.

Position Overview

The Account Manager: Custom Complete plays a critical role in driving customer satisfaction, retention, and revenue growth within our brokerage division. This position is responsible for managing and expanding customer relationships, supporting sales-driven onboarding, and ensuring seamless coordination between customers and internal teams.

This role is ideal for a customer-focused logistics professional who thrives in a fast-paced brokerage environment and takes pride in delivering proactive, solutions-driven service.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for assigned accounts, acting as a trusted advisor to customers.
• Build and maintain strong, long-term relationships with key clients.
• Foster a customer-centric mindset across internal teams and daily operations.

Account Growth & Retention

• Analyze customer data, shipping patterns, and feedback to identify opportunities for improvement, expansion, and upsell.
• Develop and execute strategies that drive customer activations, retention, and long-term growth.
• Proactively identify potential issues and resolve them before they impact the customer experience.

Cross-Functional Collaboration

• Partner closely with Sales, Operations, and Customer Support to ensure smooth onboarding and consistent service delivery.
• Support the sales team during customer transitions, onboarding, and account development.
• Communicate customer expectations clearly to internal teams to ensure alignment and execution.

Reporting & CRM Management

• Maintain accurate account activity, notes, and updates within our CRM.
• Prepare and present reports on account performance, customer satisfaction, and growth initiatives to leadership.
• Ensure CRM data integrity and alignment between sales and account management teams.

Qualifications & Experience

• 2+ years of freight brokerage experience (required)
• Strong working knowledge of freight classes and the NMFC system
• Bachelor’s Degree preferred
• Proven ability to drive customer satisfaction, retention, and account growth
• Experience working with CRM platforms (Zoho CRM preferred)
• Strong written and verbal communication skills
• Confident, professional, and solutions-oriented demeanor
• Ability to thrive in a fast-paced, high-energy brokerage environment
• Proactive problem-solver who anticipates challenges before they arise

What We Offer

• Comprehensive Benefits Package
• Medical, dental, and vision insurance
• Paid Time Off & Holidays
• Competitive PTO and company holidays
• Professional Development
• Ongoing training, mentorship, and career growth opportunities
• Supportive Work Environment
• Collaborative, inclusive, and performance-driven culture
• Stability & Legacy
• Join a company celebrating 40 years of excellence in logistics

Diversity & Inclusion

At The Custom Companies, Inc., diversity, equity, and inclusion are fundamental to our success. We are a 100% Veteran-owned, Equal Opportunity Employer committed to fostering a workplace where individuals from all backgrounds feel respected, supported, and empowered to grow.