Sales Jobs in Texas

Key Responsibilities

Strategic Planning & Forecasting

• Develop and manage financial plans by department, class, and channel to achieve sales, margin, and inventory goals
• Lead pre-season and in-season planning, including open-to-buy (OTB), assortment strategy, and promotional cadence
• Analyze historical data, market trends, and customer insights to inform future strategies

Inventory Optimization

• Oversee inventory flow and ensure alignment with sales forecasts and promotional plans
• Identify risks and opportunities in stock levels, recommending actions such as reorders, markdowns, or transfers
• Partner with allocation and supply chain teams to ensure timely and accurate product distribution

Financial Analysis & Reporting

• Monitor key performance indicators (KPIs) such as sell-through, turn, margin, and ROI
• Deliver weekly/monthly business reviews with actionable insights and recommendations
• Support pricing and promotional strategies to maximize profitability and customer engagement

Cross-Functional Leadership

• Collaborate with merchandising, marketing, store operations, and e-commerce teams to align on business objectives
• Mentor junior planners and contribute to team development and process improvement
• Act as a thought leader in planning meetings, driving innovation and best practices

Skills & Qualifications

• Strategic Thinking: Ability to translate data into actionable business strategies
• Analytical Expertise: Advanced proficiency in Excel and planning tools (e.g., JDA, SAP, Oracle)
• Communication: Strong presentation and collaboration skills across departments
• Retail Acumen: Deep understanding of specialty retail dynamics and customer behavior
• Leadership: Experience mentoring and influencing cross-functional teams

Education & Experience

• Bachelor’s degree in Business, Merchandising, Finance, or related field
• 5–7 years of experience in merchandise planning, preferably in specialty or omnichannel retail
• Proven track record of driving financial results and leading planning initiatives

Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. We are seeking skilled candidates who are excited to join this amazing team!

• We Believe in Great Brands: Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.
• Creative Culture: Our team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We believe innovation comes from a diversity of creative ideas.
• We are the Market: Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.

We are currently seeking Headwear Designer to join our team of outstanding employees!

*Portfolio must be included on resume

The Associate Designer in our Headwear division is responsible for creating innovative, on-trend headwear designs that align with the brand’s aesthetic, seasonal direction, and target market. This role combines creativity, technical expertise, and market awareness to deliver high-quality, functional, and fashionable headwear products.

Key Responsibilities

Design & Concept Development

• Research trends, colors, fabrics, and silhouettes to develop seasonal headwear collections.
• Create mood boards, sketches, CAD drawings, and prototypes that align with brand identity.
• Present design concepts to the creative team and leadership for review and feedback.

Technical & Production Collaboration

• Work closely with product developers and manufacturers to ensure designs are technically feasible and cost-effective.
• Select and source materials, trims, and embellishments appropriate for headwear production.
• Review samples and make necessary adjustments to achieve final approved designs.

Market & Trend Analysis

• Stay informed on competitor products, fashion trends, and consumer preferences.
• Incorporate market feedback and sales data into design improvements.

Brand Alignment & Quality Standards

• Ensure all designs adhere to brand standards, including fit, functionality, and quality.
• Maintain consistency across collections while introducing fresh, innovative ideas.

Cross-Functional Collaboration

• Partner with merchandising, marketing, and sales teams to support product launches.
• Contribute to line planning and seasonal assortment strategies.

QUALIFICATIONS

• Bachelor’s degree in Fashion Design, Accessories Design, or a related field (or equivalent experience).
• 1-2+ years of experience designing headwear, accessories, or apparel (experience in hats, beanies, caps, or technical headgear a plus).
• Strong portfolio showcasing creative, trend-relevant headwear designs.
• Proficient in design software (Adobe Illustrator, Photoshop, CLO 3D or similar).
• Knowledge of materials, construction techniques, and production processes specific to headwear.
• Excellent communication and presentation skills.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.

Confidential Search: Restaurant General Manager

Location: Fort Worth, Texas

Concept: Festive Full-Service Restaurant

Status: Full-Time | Salaried Leadership Role

A well-established and high-energy full-service restaurant concept is conducting a confidential search for an experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and deliver exceptional guest experiences.

This concept is known for its lively atmosphere, strong culinary program, and guest-focused culture, making it a popular destination for celebrations, gatherings, and memorable dining experiences.

The ideal candidate is a dynamic hospitality leader who thrives in fast-paced environments, excels at building strong teams, and is passionate about delivering outstanding food, beverage, and service standards.

Key Responsibilities

• Lead and oversee all restaurant operations, ensuring smooth and efficient daily service
• Create and maintain a guest-first culture that consistently delivers memorable experiences
• Recruit, train, coach, and develop front-of-house and management team members
• Drive sales growth, profitability, and cost controls
• Maintain high standards for food quality, service, cleanliness, and safety
• Monitor financial performance including labor, food cost, beverage cost, and P&L results
• Collaborate with culinary leadership to ensure menu execution and consistency
• Foster a positive, energetic workplace culture
• Ensure compliance with all health, safety, and licensing requirements

Qualifications

• 5+ years of restaurant management experience, including multi-department leadership
• Proven success in full-service, high-volume restaurants
• Strong understanding of P&L management and financial performance
• Exceptional leadership, communication, and coaching skills
• Ability to thrive in a fast-paced, guest-focused environment
• Experience managing large teams and developing future leaders
• Passion for hospitality, food, and beverage

What This Role Offers

• Competitive base salary
• Performance-based bonus potential
• Health and benefits package
• Paid time off
• Leadership development opportunities
• The chance to lead a vibrant, guest-loved restaurant concept

Confidentiality

This is a confidential leadership search.

Our company is an equal opportunity employer and is committed to diversity and inclusion within its workforce.

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Working at Aerotek and why you will love it…

At Aerotek, we prioritize inclusivity and foster a magnetic work environment that empowers our employees to achieve both personal and professional aspirations. By putting the people first, our corporate culture encourages employee engagement and enhances performance through comprehensive training and a positive culture. We promote exclusively from within.

As a Bilingual Administrative Assistant also known as Field Operations Associate you will…

• Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start.
• Enter and manage background, drug testing and medical screening process for contractors.
• Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance).
• Provide outstanding front office customer service (telephone and reception area)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory.
• Provide world class customer service in every interaction to ensure a quality candidate experience.

Let’s talk money and perks!

Aerotek offers an hourly rate of $21.19 as well as a performance-based annual bonus potential of $4,000.

Additional benefits include:

• Medical, dental and vision
• HSA & 401k account
• 20 days of paid time off as well as paid holidays
• Parental/Family leave
• Employee discounts
• Employee-led resource groups

Do you have the following?

• Bachelor’s Degree (preferred)
• Bilingual in English and Spanish (required)
• Customer or sales focused experience
• Experience in a team-oriented environment

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors

The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists and executes operational management tasks while being responsible for their own personal sales goals.

Essential Duties And Responsibilities

• Assists Store Manager with developing and implementing a strategic plan to achieve store business goals
• Responsible for meeting or exceeding personal sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients
• Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner as needed
• Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Acts as the manager on duty when scheduled, to support all business functions
• Communicates effectively and develops and maintains professional relationships internally and externally
• Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills
• Creates and maintains positive employee relations by helping lead a professional store team
• Communicates with Store Manager by providing feedback of any employee relations matter
• Coaches and motivates the sales team as needed
• Assists to ensure all store staff complies with all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company compliance
• Opens and closes the store - performing all tasks to Company standard and compliance
• Resolves client issues and requests in an efficient, resourceful and quick manner
• Demonstrates high level of quality in work, attendance, and appearance
• Solves problems/issues methodically and with a sense of urgency
• Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Ensures accuracy of all POS procedures and conducts training of POS System to staff
• Has a strong knowledge of the alteration process and fitting a client for alterations
• Opens and closes the store performing all tasks to Company standard
• Supports in the preparation and facilitation of required Store Meetings as needed
• Maintains standards of cleanliness and organization
• Maintain store and helps ensure staff safety component
• Assists in maintaining compliance to all Company Policies & Procedures
• Adhere to Timekeeping procedures

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department
• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

Education/Experience

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting the majority of the works shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds

Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Majority of shift requires client interaction

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

Job ID: 521072

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Job Summary

The P.L is the “voice of the customer” in our OI facilities. The P.L. is responsible for the customer experience from the point of sale to on-site delivery. To achieve OI’s goal to enhance “ease of doing business,” a role to represent the customer’s voice in our facilities has been developed to ensure 100% customer satisfaction on ALL sales orders. Once an opportunity becomes a sales order, the P.L. drives all activities from the point of sale to on-site delivery including coordinating with engineering, approval of submittals, scheduling with production and on-site delivery with the customer and transportation.

The P.L. acts as the main point of contact for customers and vendors on assigned sales orders and is directly responsible for monitoring the project costs and compliance with contract documents, attending job meetings and balancing the customer and OI interests throughout the entire process.

Job Location

• This position will be located at our plant in Brookshire, TX.

Job Responsibilities

• Primary responsibility is being the “voice of the customer” in OI facilities.
• Responsible for managing multiple sales orders concurrently.
• Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begins the process of scheduling the project with production to align with “Customer Ship Date” in AX.
• From point of sales order assignment, the P.L. becomes the point of contact for the customer. They must ensure the customer is kept up-to-date from production schedule to on-site delivery.
• Provide direction and oversight to all aspects of the project team: engineering, production planning, transportation, procurement and accounting.
• Prepare any applicable change order proposals in a timely manner, whether owner/ client/ engineer request or by generation from OI.
• Monitors the progress and status from the point of sales as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule.
• Ensures a mentality of continuous improvement of processes and systems.
• If needed, coordinate site visits and work with the customer to ensure that all issues that arise from the point of sale to completion of the project are resolved promptly, including but not limited to change orders, adjustments to schedule and collect information as appropriate to each assigned project. Identify and requisition special purchase items as required.
• Managing the required submittals/approvals with customer as required.
• Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required.
• Working with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions.

Job Requirements

• Bachelor’s degree or equivalent work experience required. *Civil Engineering preferred.
• 3+ years Project Management experience.
• Demonstrated ability to manage several large to small, complex projects simultaneously.
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook).
• Ability to review and work from production schematics and engineering drawings.
• Strong organizational and communication skills.
• Experience within the construction or precast concrete industry.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Market Trainer (Freelance) – Field Sales (North America)

About Us

At The INKEY List, we’re driven by curiosity, education, and supporting people to achieve their skin goals. Our mission is simple. As part of our field sales team, you’ll play a key role in representing our brand and driving growth across key North American markets.

Role Overview

We are seeking experienced freelance Market Specialists to provide coverage in markets across North America. As a Market Specialist you’ll act as the face of The INKEY List in-store, building strong retailer partnerships, inspiring beauty advisors through education, and creating memorable brand experiences for customers. Your work will ensure our products are represented with energy and expertise, while driving sales and excitement in key markets.

Key Responsibilities

• Drive sell-through by engaging and educating in-store staff across key retailers.
• Build and maintain strong relationships with store teams to maximize brand visibility.
• Deliver impactful trainings on The INKEY List products, storytelling, and client experience.
• Support execution of in-store activations and promotional events.
• Monitor sales performance, provide feedback, and identify opportunities in assigned market.
• Submit regular activity reports to the Field Sales Manager, Executive, or Coordinator.

Qualifications

• Prior field sales, brand ambassador, or retail beauty experience preferred.
• Experience working in Sephora and/or Ulta strongly preferred.
• Strong interpersonal and presentation skills.
• Ability to work independently and manage schedules across multiple store locations.
• Reliable transportation and flexibility to travel within assigned territory.
• Self-starter with a results-driven mindset.
• Availability Wednesday through Sunday preferred.

Contract Details

• Freelance/contract position (hourly rate).
• Coverage needed on an as-required basis (including short-term leaves or gaps in market).

*This is an onsite role managing event marketing promotions work.

We are looking for an Entry Level Events Assistant to help us build our brand and raise brand awareness with target audiences. Paid training will be provided. The type of candidate we are looking for is excited about joining the workforce and will bring a fresh approach to our office vibe. You’ll work across all levels and departments of our organization to find what makes us unique and communicate it to the world. You’ll need to uncover consumer insights and deliver innovative marketing campaigns to drive sales. We’ll turn to you to learn what can attract our customers and prospects and how we can improve customer experience.

Ultimately, you’ll help us improve our company’s reputation and drive growth and revenue.

Tasks:

• Increase sales with strategic brand positioning and territory management
• Shape and communicate our vision and mission through public speaking and one-on-one presentations
• Translate brand elements into plans and go-to-market strategies
• Manage a team of marketing people working on brand initiatives
• Lead creative development to motivate the target audience to “take action”
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Measure and report performance of all marketing campaigns, and assess ROI and KPIs
• Monitor market trends, research consumer markets and competitors’ activities
• Oversee new and ongoing marketing and advertising activities
• Monitor product distribution and consumer reactions
• Devise innovative growth strategies
• Align the company around the brand’s direction, choices and tactics

Requirements and skills

• Ability to receive training and coaching in identifying target audiences and devising effective campaigns
• Can handle fieldwork and high volume of in person interaction
• Strong analytical skills partnered with a creative mind
• Data-driven thinking and an affinity for numbers
• Outstanding communication skills
• Up-to-date with latest trends and marketing best practices
• Degree in marketing or a related field

If you’re creative, possess a strategic mind and have experience in implementing targeted brand campaigns, we’d like to meet you!

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Job Summary:

The Longchamp Concession Manager oversees all aspects of running a profitable business on their concession shop floor, within our partner department stores (i.e., Nordstrom and Bloomingdales). The Concession Manager ensures the success of their team in all aspects of clientelling and sales, operations, professional development, merchandise presentation and merchandise assortment. The Concession Manager also liaises with their respective department store’s Store Director to ensure team alignment and an understanding of/compliance with all applicable protocols and policies. This position reports directly to Longchamp’s Retail Director.

Essential Duties & Responsibilities:

Leadership Responsibilities:

• Perform supervisory responsibilities including planning, assigning, and directing work; reviewing performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Partner with Human Resources in recruiting, hiring and addressing various employee relation issues.
• Assign sales teams daily tasks and goals. Ensure proper completion through follow-up and coaching as needed.
• Complete weekly sales reporting, making suggestions and implementing adjustments to required areas.
• Train and develop shop associates in all aspects of the business; direct and monitor training and professional development.
• Partner as needed with the Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Concession/Store Managers, and France regarding shipping & delivery information.
• Review department/shop trends and recommend and initiates changes for maximizing goals and objectives.
• Any other tasks or responsibilities necessary, as instructed by the Retail Director.

1. Sales and Customer Service Responsibilities:

• Ensures consistently high standards of customer service through effective staff planning*, monitoring of training programs and timely communication of advertising special events.
• Provides each guest with outstanding customer service by greeting and offering water/espresso to each client, and demonstrating both brand and product knowledge
• Accomplishes sales and profitability goals for the shop through effective use of short and long-range planning, expense management and inventory control.
• Reviews shop trends and recommends/initiates changes for maximizing goals and objectives.
• Develops and maintains client books; teaches team members how to develop and maintain their own client books.
• Prepares for sales, activation events, and inventory periods.
• Gift wraps and bags items for customers; occasionally mail or arrange delivery for special-order items.
• Perform all POS transactions (including Cegid, Longchamp’s POS, and each respective department store’s POS) proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers’ checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with each POS’ manual guidelines.
• Properly prepare and send shipments; properly receive and check shipments.

1. Front & Back of House Operations:

• Ensure sales floor is merchandised appropriately and adequately stocked.
• Maintain an awareness of all product knowledge, information, and merchandise sales, etc.
• Oversee all concession floor moves/renovations, window displays, merchandise presentation or sales/event set-up and partners with the Visual Identity team to ensure compliance with seasonal standards.
• Tag merchandise as needed (not only during sales periods).
• Identifies computer price changes and errors and communicates to corporate Buying team immediately.
• Firm control over shrink and expenses.
• Stays updated on new items, shop promotions, and policies.
• Keeps the sales floor and stockroom clean and practices the highest standards of general housekeeping.

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience.
• Minimum 5+ years of luxury retail, boutique or sales related work experience.
• At least 2+ years of supervisory experience, which has included: staff supervision, scheduling, training, merchandising, inventory, shrink control, budget management and goal setting.
• Understanding of inventory, customer’s sales experience and merchandising.
• Proficient with various systems, including point-of-sale programs (CEGID) and UPS.
• Working knowledge of Microsoft Excel, Outlook, and Microsoft Word.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are fulfilled.
• Familiar with retail business operations.
• Proven communication and leadership skills.
• Speaks clearly so listeners can understand.
• Great interpersonal skills and ability to build long-term relationships, both internally and externally.
• Organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Ability to operate and use all equipment necessary to run the shop.
• Ability to work varied hours/days as business dictates.
• Strong written and verbal communication skills.
• An understanding of the French language would be a plus.

Physical/Mental Requirements & Working Conditions:

• Moderate Work: Exerting up to 50 pounds of force occasionally, and/or up to 10-20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Listens to others, understands, and asks questions.
• Can confidently express ideas clearly when speaking and/or writing.
• Can read and understand work-related materials.

The visual acuity requirements including color, depth perception, and field of vision:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions: Activities occur inside and outside.

*with the exception of Concession locations where the partner department shop generates the team schedule, i.e., Bloomingdale’s 59th St.

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.

Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.

Customer Onboarding / Sales Order Administration

• Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
• Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
• Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
• Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
• Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
• Ensure customers are followed up the next day following installation.
• Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
• Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
• Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
• Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

Ongoing Customer Support

• Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
• Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
• Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
• Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.

Supervisory Responsibilities:

• Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
• Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
• Review time off requests and ensure adequate staff levels are in place at all times.
• Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
• Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
• Conducts regular team meetings and 1-2-1s with direct report lines.
• Identify & implement improvements within the team to ensure efficiencies within all processes.

Education and Experience Requirements:

• High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
• Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
• Two to three years of previous supervisory experience within a help desk, call center or related operation required.
• Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
• Proven track record of successfully developing and executing customer success strategies.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Strong leadership and supervisory skills, with experience leading high-performing teams.
• Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
• Experience developing, tracking and evaluating customer success performance metrics.
• Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
• Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
• Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.

Compensation and Benefits:

• Competitive salary range of $60,000 to $63,000 per year depending upon experience.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.