Sales Jobs in Powell, OH

Senior Associate, Business Transformation

Location: Greater Columbus, Ohio

About the Opportunity

We are partnering with a fast-growing, global organization to find a Senior Associate, Business Transformation for a highly visible team focused on improving key business processes across the company.

This team operates like an internal consulting group and partners across functions to solve problems, improve workflows, support systems-related initiatives, and help the business scale more effectively.

This is an excellent opportunity for someone with strong analytical ability, business curiosity, and a process improvement mindset who wants broad exposure, meaningful work, and long-term growth. The right person will be able to think through ambiguity, stay organized, communicate well, and contribute in a fast-moving environment.

Why This Opportunity Stands Out

• Opportunity to learn from an experienced, high-performing team
• Strong exposure to business operations, systems, and cross-functional initiatives
• Fast-growing company with meaningful career growth potential
• Visible role with direct involvement in important business projects
• Strong benefits package, including:
• Comprehensive medical, dental, vision, life insurance, and more
• 10 holidays
• 5 weeks of vacation
• 401(k) match
• Several additional incentives
• Compensation: $70k to $105k base salary (if interested but you need more to consider, just let me know and I will ask.

What You’ll Do

• Support business process improvement projects across Order to Cash, Purchase to Pay, New Product Development, and Sales, Inventory, and Operations Planning
• Help plan, coordinate, and execute cross-functional initiatives
• Build and maintain project schedules, milestone trackers, meeting documentation, process maps, standard operating procedures, and role/responsibility documentation
• Assist with current-state assessments, future-state process design, root cause analysis, and implementation planning
• Gather information from stakeholders, organize findings, and help translate business needs into actionable next steps
• Support improvements tied to enterprise systems such as Oracle or SAP
• Prepare reports, dashboards, status updates, presentations, and analysis to support decision-making
• Help identify process gaps, workflow inefficiencies, and opportunities for simplification or automation
• Participate in working sessions and help keep projects moving forward across multiple stakeholders
• Contribute to training, documentation, and change adoption efforts as needed

What We’re Looking For

• 2 to 4+ years of relevant experience in business analysis, consulting, project coordination, operations, finance transformation, process improvement, supply chain, or related work
• Strong analytical and problem-solving skills
• Ability to operate effectively with limited structure and shifting priorities
• Strong communication skills and comfort working with a range of stakeholders
• Organized, proactive, and able to manage multiple priorities at once
• Curiosity, initiative, and a desire to learn quickly
• Strong attention to detail and follow-through
• Bachelor’s degree preferred in business, finance, accounting, engineering, supply chain, information systems, economics, computer science, or a related field

Preferred Qualifications

• Exposure to business process improvement, transformation, operational excellence, or internal consulting work
• Experience with Oracle, SAP, or other enterprise platforms
• Familiarity with Excel, Power BI, or other reporting and project coordination tools
• Exposure to manufacturing, custom product environments, or complex business operations is helpful
• Interest in artificial intelligence tools and how they can improve workflows is a plus

Ideal Profile

This role is well suited for someone who is bright, adaptable, and eager to grow. You do not need every answer on day one, but you should know how to think through a problem, ask smart questions, and help create structure where little exists. You should be comfortable in a fast-paced environment and excited by the chance to take on visible, meaningful work.

Interested?

Please apply today for consideration as interviews are currently being conducted.

This position is not eligible for sponsorship. US Citizenship or Green Card is required.

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

As Eight Eleven Group’s flagship brand, Brooksource was established to provide human capital solutions to the Information Technology industry. Our team takes a relationship-based, solution-driven approach with Fortune 500 clients to help them solve their human capital challenges. We are not just in the business of consulting services - we are in the business of making a meaningful and authentic impact both internally with our employees and externally with our clients and consultants.

RESPONSIBILITIES

As a Brooksource Recruiter, you will build out talent networks of long-lasting, personal, and professional relationships with potential consultants. We create a next-level experience through the hiring process as they source and screen for qualified candidates to match them with opportunities where they can succeed. Recruiters advocate for their candidates, are accessible, genuine, and take the time to understand how they can add value to their job search and interview process. Our Recruiters bring value to our clients by offering them flexibility of timeline and finding them top talent at a rapid pace. Here’s what you will do:

• Collaborate with our sales team to determine the client’s hiring needs
• Help develop a strategy to identify niche-skilled candidates that meet expectations
• Qualify candidates through an intensive internal interview process before presenting candidate to external clients. This includes phone, in-person, and virtual interviews
• Assess applicants' knowledge, skills, and experience to best suit open positions
• Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates
• Handle a variety of activities daily, as well as the challenge of new problems and new ventures
• Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients
• Consistently hit their weekly metric goals of phone calls, interviews, and placements
• Set personal and team goals through frequent goals sessions with your manager and recruiter support
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

BENEFITS & PERKS

• Base salary + uncapped commission structure
• 401K match program
• Full slate of benefits, including health, dental, vision plans, and HSA
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 8 hours per quarter for service work/volunteering
• Access to Eight Eleven University: Internal personal & professional development program
• All-expenses-paid Reward Trip each year for top producers and a guest
• Top-notch training programs at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Innovative and entrepreneurial spirit with the desire to learn and grow
• Results-driven, forward-thinking, problem-solving mindset
• Thrives in a fast-paced, collaborative, positive and ever-changing work environment
• Lively interest in the technical aspects of the work
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in technology and services with a best-in-class customer service and safety culture.
• Company leaders have many years of hands-on field service experience in this industry and many others.
• Tremendous focus is placed on employee technical and leadership development.
• Technical training takes place in our state-of-the-art training academy or regional training center with a strong focus on immersive, hands-on learning.
• Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & generous PTO/vacation plan, medical, vision, & dental & more.
• Abundant technical resources including 24/7 technical/factory support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides.
• Company-wide commitment to promoting a strong work/life balance.
• An employer-of-choice for veterans with technical backgrounds.

The Site Leader will provide world-class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The site lead is required to work in tandem with the assigned project manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.

Duties & Responsibilities:

Role Summary:

• Provide jobsite technical leadership for large projects.
• Factory certified on a variety of products that interact with Liebert systems:
  • Expert working knowledge of electrical power distribution, generators, switchgear, automatic transfer switches, et al.
• Leads an on-site team of 1-2 project leaders who may be leading crews of 1-10 technicians each.
• Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site.
• Leads and supports start-up and site testing activities for assigned projects:
  • Ensure sufficient manpower on-site each day to perform start-up and site testing work.
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location.
  • Provide daily status reports to service management, project management, and sales rep.

Technical Responsibilities:

• Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade.
• Keeps current on safety bulletins, safety field change notices, field change notices, and service tips.

Safety Responsibilities:

• Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion.
• Operates in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Adhere to work hours policy guidelines \"14 hours rule.\"
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
• Must be a role model to fellow associates with regards to safety by setting a positive example.
• Lead by example with the use of stop work authority, good catch engagement, and timely closure of necessary corrective/preventative actions.

Administrative Responsibilities:

• Ensure adherence to Vertiv warranty process in partnership with project manager.
• Provide accurate and timely reporting in accordance with published guidelines:
  • Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
• Supports project manager with obtaining any necessary technical data so project manager can maintain project systems.
• Maintain company property according to company policies:
  • Credit cards, PPE, test equipment, laptop, smartphone, et al.

Customer Satisfaction Responsibilities:

• Provide proper and adequate communication to internal and external customers.
• Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations.
• Maintain customer satisfaction rates according to company guidelines.

Personal Performance Expectations:

• Make decisions based on the fundamental 5 in order of importance: safety, quality, timeliness, cost, productivity.
• Capable of making timely decisions, technical and commercial, under pressure.
• Maintain productive utilization rate according to company guidelines.
• Adhere to company dress code and safety regulations.
• Understand and comply with company startup/escalation process and procedures.
• In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv behaviors.
• Ability to communicate with all levels within the organization - managers, co-workers, support services, sales, electronic communications, et al.
• Ability to handle stressful situations and provide a calming effect to customer.
• High level of diplomacy when interacting with internal and external customers.

Qualifications:

• Experience (one or more of the following):
  • ASEET preferred.
  • Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of Vertiv power equipment - preferred.
  • ASMET.
  • Six years military experience in a related field.
  • Minimum 2 years of experience in industrial construction management.
• Interpersonal skills:
  • Vertiv behavior practitioner.
  • Strong organizational skills.
  • Independent operator.
  • Strong verbal and written communication skills.
  • Able to build and maintain trusting customer relationships.
  • Collaborative and cooperative in high-stress environments.
  • Able to communicate at all levels of an organization with a base level of executive presence.
  • Able to quickly respond to changing customer priorities without disruption or resistance.
• Mastery of electrical/electronic test equipment and theory.
• Must be able to read and interpret electrical one-line diagrams and blueprints.
• In all aspects of the job, need to lead by example, and held to a higher standard of conduct:
  • Product certifications up to date.
  • Meet all aspects of the job description.
  • Performance evaluation rating of meets all aspects of job requirement or better.
  • Consistent performance and customer relation skills.
• Technical skills:
  • Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision.
  • Ability to summarize and report all work-related tasks performed.
  • Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
  • Recommend and direct activities at a customer site by leading technical activities of other technicians.
  • Provide on-site customer consultation with the assistance of project leader(s).
  • Capable of providing project leadership and on-site direction for assigned projects.
  • Expert in COHE procedures.

Create an outstanding customer experience through exceptional service.

Establish and maintain a safe and clean environment that encourages our customers to return.

Assist manage in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards.

Embrace the customer first strategy and encourage associates to deliver excellent customer service.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

WHY WORK FOR TRIPLE T?

You get to work with a great group of individuals that work hard and like to have fun! Our dress code is relaxed and our office layout is open so you can easily collaborate and problem solve with other team members. What are SOME of the perks of working at TTT: wellness reimbursement, social events (in office and out of office), frequent company catered lunches, 100% employee owned, and much more!

WHAT YOU'LL DO:

We're looking for 2nd shift Logistics Coordinators to join our team! The 2nd shift Logistics Coordinator provides strategic support to our operations and sales team. This is a salaried, full time position with hours 1600 - 2359, Monday through Friday. You will be responsible for monitoring pickups, deliveries, ensuring customer satisfaction and maintaining accurate documentation of all freight moving in our transportation management system. The core functions involve communicating with customers and carriers, tracking the loads that are booked until the order has been unloaded at the final destination and answering inbound and making outbound calls.

REQUIREMENTS:

• Customer Service experience preferred
• Detail oriented
• Ability to multi-task
• Work with a sense of urgency
• Strong communication skills
• Enthusiasm and high energy

COMPENSATION & BENEFITS:

• Competitive Base Salary
• Health, Dental & Vision coverage
• Relaxed Dress Code!
• Paid Time Off
• Wellness Reimbursement
• Participation in an Employee Stock Ownership Plan
• 401(k) w/ company match
• $50,000.00 Company paid life insurance

JOB SUMMARY

The Commercialization Manager is the quarterback of go-to-market and commercialization efforts across all products. This role ensures that each product release, enhancement, and new offering is positioned for success by aligning resources, driving cross-functional execution, and supporting Product Managers with commercialization tasks such as pricing, packaging, messaging, and launch readiness.

The ideal candidate thrives at orchestrating complex work across marketing, sales, product, clinical, legal, and customer operations. They bring a structured, repeatable approach while staying nimble in a fast-moving, multi-product environment.

RESPONSIBILITIES

Commercialization Leadership

• Serve as the central point of coordination for all commercialization efforts across the product portfolio.

• Develop and manage commercialization plans, timelines, and checklists to ensure consistency and accountability across teams.

• Maintain a portfolio-level view of upcoming launches, enhancements, and market-facing changes.

Cross-Functional Orchestration

• Ensure the right teams (Product, Engineering, Sales, Marketing, Clinical, Legal, CS, Training, etc.) are aligned, resourced, and executing according to plan.

• Facilitate cross-functional working sessions, launch readiness reviews, and go/no-go decisions.

• Anticipate and remove blockers related to resourcing, prioritization, or communication gaps.

Product Manager Support

• Partner closely with Product Managers to support commercialization tasks like:

• Pricing and packaging updates
• Sales enablement needs
• Enabling professional services
• Provide templates, playbooks, and coaching to help PMs deliver consistent commercialization artifacts and outputs.

Launch Execution & Readiness

• Ensure all required materials and processes are in place for successful launch (e.g., sales enablement content, training modules, support documentation, release communications).

• Track progress against key commercialization milestones and proactively escalate risks.

• Own internal communication of what is launching, when, and why it matters.

Operational Excellence

• Continuously improve commercialization processes and rituals—intake, scoping, planning, and go-to-market workflows.

• Standardize tools, templates, and KPIs used across product lines.

• Identify opportunities to increase speed, reduce friction, and strengthen cross-team visibility.

Market & Business Alignment

• Ensure commercialization plans align with company strategy, revenue targets, market needs, and partner commitments.

• Provide input into quarterly and annual planning on commercialization capacity and readiness.

• Support forecasting and resource planning for upcoming launches.

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

• Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
• Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
• Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
• Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
• Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
• Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

• Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
• Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
• Foster a collaborative and resident-focused culture to drive excellence in service delivery.
• Resident & Prospect Satisfaction
• Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
• Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
• Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

• Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
• Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
• Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
• Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
• Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer-focused mindset.
• Strong verbal and written communication skills.
• A minimum of three (3) years of management experience leading a team.
• A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
• Experienced in property financial analysis and must be able to read and understand financial reports.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• Must be able to effectively manage in a crisis.
• A desire for professional development and continued learning
• Ability to manage one’s time effectively and productively.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
• A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

B I R G E & H E L D

Investing in Communities to Transform Lives.

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

Position Overview

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

Key Responsibilities

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.

Education, Experience, And Skills

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

Founded in 1964, Roehrenbeck Electric is a full-service Design Build electrical contractor focused on commercial and industrial construction. Together, with our in-house engineering, we operate as an elite project team to ensure each job is completed with the highest level of detail from design and estimate to occupancy and beyond.

We are looking to hire a Project Coordinator or Project Engineer to support the estimating, design, and project management team. An ideal candidate would be organized, resourceful and eager to grow in their career. Technical training and skills learned in this position would provide a clear career path for a future Project Manager, Estimator, or Electrical Engineer.

We are a group of dedicated professionals and take a lot of pride in the work we do. You can expect a fun team culture, top industry compensation and continued career development. If these statements resonate with you, please apply!

Responsibilities

• Support our estimating, sales, and project management team through the full lifecycle of assigned projects.
• Organize all incoming bid, design, and project information in a detailed manner. Assist with project setup, plan take-offs and budgets.
• Coordinate project tasks such as utility and OUPS orders, permits, and inspections.
• On a per project basis, purchase required materials, lighting and service equipment. Create accurate purchase orders and coordinate deliveries to coincide with the job schedule.
• Assist project management with RFI's, bulletins, and plan updates. Organize plan sets, produce project packages for the field and close-out packages when the project is complete.
• Use problem solving skills to help resolve issues if they arise. Communicate with the field crews, vendors, and customers in a professional and proactive manner.
• Utilize project management systems such as Procore and other software to keep information organized and accessible.

Qualifications

• Skilled in Microsoft Office Suite required. Basic knowledge of Procore, AutoDesk / CAD, BlueBeam or other industry programs is helpful but not required.
• Detail oriented, highly organized and able to balance multiple projects and tasks at a time.
• Familiarity with document management and workflow processes.
• Professional communication skills. Able to understand and communicate matters of technical nature.
• Eager to learn, has a personal interest in developing new skills and knowledge to advance in your career.

Education and Work Experience

• Bachelor’s Degree in Construction Management, Project Management or Electrical Engineering is preferred, but not required.
• A previous internship or some construction industry experience is ideal.

Benefits

• 401(k) with company match and Profit Sharing
• Health, Dental and Vision insurance with low employee contributions
• Company paid Life Insurance, AD&D, Short-Term and Long-Term Disability plans
• Employee Assistant Programs
• Paid Time Off and Paid Holidays
• Company outings and events
• Continuing education, career development and training opportunities.