Sales Jobs in Ocoee Fl Flexible

World Class and leading national New Home Builder looking for high energy and positive sales oriented professionals who want to earn what they are worth! Must embrace coaching and strong leadership and have the determination and will to be successful.

Weekends Mandatory.

Florida Real Estate License Mandatory.

Areas may vary within Osceola County.

McKinley is excited to announce several openings on our Florida Sales Team for the role of AssociateSales Lead!

As a Sales Lead, you will be the first point of contact for all new prospective residents—serving as the face of McKinley and setting the tone for their entire experience. You’ll ensure every prospect receives a prompt, professional, and engaging introduction to our communities.

Sales Leads efficiently manage all new leads and applicants within their assigned portfolio—across multiple sites—by confirming tours, driving application completions and move-ins, sharing insights with leadership, and maximizing conversion ratios from lead to move-in.

Position: Associate Sales Lead

Location: In-Person Coconut Palms

Compensation: $60,000-$70,000

Key Duties And Responsibilities

Lead Management & Qualification

• Serve as the initial point of contact for all incoming leads (phone, email, text).
• Match each prospect’s needs, budget, and move-in timeline with the best community and floor plan options.
• Qualify prospects for both immediate and future move-in opportunities using McKinley’s standards.
• Collect and share feedback on lead quality, objections, and competitive offerings to support sales and marketing improvements.
• Provide helpful, transparent, and solution-oriented communication to ensure an exceptional first impression.

Tour Confirmation & Scheduling

• Confirm all scheduled tours and appointments, capturing all relevant details and preferences.
• Provide comprehensive notes and context to on-site leasing teams for a seamless handoff.
• Communicate effectively with site teams to ensure preparedness and gather post-tour feedback for process improvement.

Conversion Driving & Closing

• Manage the lead pipeline proactively and move prospects through each stage of the sales process.
• Maintain consistent and strategic follow-up to keep prospective residents engaged.
• Address objections, drive approved applicants to submit pre-paid rent, and ensure smooth handoffs to on-site teams.
• Identify trends affecting conversion and share insights with the Director of Sales.
• Collaborate with Marketing on lead source performance, campaign results, and optimization opportunities.

Team Collaboration & Communication

• Maintain open communication with Community Managers, Leasing Teams, Directors, and Marketing.
• Share insights on market trends and customer behavior to improve collective results.
• Partner with leadership to refine lead nurturing, follow-up, and qualification strategies.
• Demonstrate McKinley’s core values in every interaction, promoting teamwork and accountability.

CRM Management & Reporting

• Accurately document all interactions and activities within the CRM system.
• Ensure compliance with Fair Housing laws through consistent recordkeeping.
• Use CRM data to track performance and recommend process improvements.
• Maintain data integrity to support transparent reporting and reliable metrics.

Customer Experience

• Deliver a consistent, professional, and engaging experience for every prospect.
• Represent McKinley with warmth, empathy, and confidence, aligned with brand standards.
• Embody McKinley’s core values to create a customer-centered experience that builds trust and lasting relationships.

Success Metrics

• Front Door Goals: Consistently achieve engagement and conversion targets.
• Conversion Ratios: Meet or exceed application and move-in conversion benchmarks.
• Response Time: Maintain prompt, professional responses to all new inquiries.
• CRM Accuracy: Ensure detailed, accurate documentation in compliance with Fair Housing.
• Team Collaboration: Communicate effectively with cross-functional teams to achieve shared goals.
• Close-Out Goals: Meet occupancy objectives for your assigned portfolio and support others as needed to close out vacancies on schedule.

Qualifications

Education & Experience

• Experience in sales, customer service, or leasing coordination, preferably within property management or real estate.
• Proficiency in CRM systems, lead management software, and reporting tools.

Skills & Competencies

• Customer Service Mindset: Delivers outstanding service with every interaction.
• Active Listening: Understands prospect needs and motivations accurately.
• Lead Qualification: Identifies urgency, fit, and readiness using McKinley’s standards.
• Strong Communication: Excellent verbal and written communication skills.
• Product Knowledge: Deep understanding of McKinley communities and competitive advantages.
• Objection Handling: Addresses concerns with professionalism and persuasion.
• Empathy & Relationship Building: Builds trust through authentic, empathetic communication.
• Problem Solving: Uses data-driven insights to propose effective solutions.
• Closing Skills: Guides prospects confidently through decision-making.
• Time Management: Handles high inquiry volume efficiently and with precision.
• Continuous Improvement: Suggests process and strategy enhancements.
• Core Values: Embodies McKinley’s values in every professional interaction.

About the job

Join Hays the world’s leading specialist recruitment and workforce solution organization and advance your career in outsourcing services sales. Are you seeking a dynamic environment where you can cultivate strategic relationships with key clients and directly contribute to their success? At HAYS Construction, we connect top Commercial and Civil professionals with companies that require their expertise. If you have a strong sales background, value business partnerships, and want to work in a culture built on curiosity, ownership, collaboration and customer focus — this role presents an exceptional opportunity.

Your role:

Your responsibilities as a Recruitment Consultant will include:

• Be bold and curious – identify and pursue new business opportunities, push beyond the obvious, and experiment with fresh approaches to expand the client portfolio as well as your candidate pipeline.
• Own the outcomes – establish and maintain long-term partnerships with clients, negotiate B2B contracts with integrity, and see initiatives through to delivery.
• Be better together – collaborate with teammates and represent the organization at networking events to build stronger connections.
• Champion the customer – understand client and candidate needs, align solutions, and proactively drive value through cross-selling and strategic engagement.

Are you a driven professional with a knack for identifying top talent in the construction industry? We are looking for an ambitious Recruitment Consultant to join our awesome team and help us build the future of construction in Orlando! As a team we love getting out and meeting our clients, being a part of local networking events, and developing a strong network. If this sounds like you or something you'd want to be a part of, apply now!

Learn from the best - Our Orlando (Maitland) office is home to two of the top 5 billers in the US, and multiple award winners. This team is continuously growing and always celebrating their stellar months! This position is a hybrid model, office is located at 2300 Maitland Center Pkwy UNIT 130, Maitland, FL 32751.

The Role: 360 Recruitment Consultant, for Florida and Georgia, where you build and manage your own desk. Engage with clients and candidates to uncover exciting opportunities and develop strong relationships and pursue new business opportunities.

Key Responsibilities:

• Source, screen, and interview candidates for various construction roles.
• Develop and maintain a network of industry professionals.
• Business development
• Meeting candidates and clients
• Collaborate with hiring managers to understand their staffing needs and provide tailored recruitment solutions.
• Manage the full recruitment cycle from job posting to onboarding.

Your background:

• Proven experience in recruitment, preferably within the construction sector. If not, at least 3+ years in a sales role.
• A sales mentality.
• Strong interpersonal and communication skills.
• Initiative and ambition.
• Experience calling cold and warm clients.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent organizational skills and attention to detail.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• We have a great team with similar values, we want to work together to be successful!
• Supportive and dynamic team, tick!
• Enjoying being out on the road? Great because you're find us out in the field meeting candidates, clients, and attending local networking events.
• In total we have over 30 years staffing experience two with over 10 years tenure. (True Blue)
• We are a global company that values innovation and excellence. That means we have all the tools you need to get after it!
• Do you have ambition and drive? If so, we need it! We have a network of existing clients who are needing top talent to build local teams!

Salary Package

• We offer a competitive base salary $47,500k + uncapped commission (15% - 50%)- first year projected OTE- $80k-$105k.
• Hybrid/flexible schedule. In office 2-3 days a week
• PTO starting at 22 days, 2 floating holidays and 2 volunteer days.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth.

If you are passionate about connecting talented individuals with exciting opportunities in construction, we want to hear from you!

Guardian Access Solutions is an innovative and customer-focused organization, specializing in overhead doors, dock systems, automated gates, access controls, and security systems. We pride ourselves on delivering market-leading solutions that empower our clients to achieve successful security programs. Our team is driven by passion, creativity, and a commitment to excellence, making Guardian Access Solutions a standout employer in our field.

As part of our sales team, you will join a dynamic and collaborative environment where your contributions directly impact our company’s growth and client satisfaction. As a Sales Executive, you’ll drive revenue growth by building relationships, managing accounts, and closing deals.

We are looking for dynamic individuals who embody the following qualities:

• Self-motivated: You thrive on independence and take initiative to achieve results.
• Trustworthy: You understand the value of reputation and consistently deliver on promises.
• Goal-oriented: You set ambitious targets and work tirelessly to exceed them.
• Professional: You present yourself with confidence, competence, and integrity.
• Time-savvy: You manage your schedule effectively to maximize productivity and results.

To promote your success, we provide a comprehensive training program covering sales strategies and market insights with access to construction-based CRM and ERP systems and project management coordination.

What You Will Do:

• Respond promptly and professionally to inquiries including warm leads generated through our marketing efforts
• Conduct thorough discovery conversations to uncover pain points, challenges, and goals of potential customers
• Listen actively and ask relevant questions to gather comprehensive information
• Present solutions that directly address the prospect's identified needs and align with their objectives
• Develop competitive proposals, negotiate effectively, and close sales with a focus on achieving profitability and repeat business
• Conduct due diligence on properties, identify root causes of issues, and assist in qualifying and developing job scopes
• Overcome objections and negotiate terms to bring about successful closures
• Maintain focus on achieving and exceeding assigned sales quotas
• Regularly update CRM systems with accurate and detailed information obtained during interactions with prospects
• Engage in pre-bid activity, provide job cost estimates, and partner with estimators, project managers, and superintendents to ensure seamless project execution
• Participate in pre-construction, progress, and final job meetings, providing timely updates to clients and internal teams
• Continuously prospect for new leads and opportunities within the designated territory to ensure a healthy pipeline of potential sales
• Identify decision-makers, respond to bid opportunities (RFPs, ITBs), and secure contracts
• Maintain current and competent base of product knowledge and applies that knowledge when servicing customers
• Customize demonstrations to highlight features and capabilities most relevant to the prospect's needs
• Address questions and concerns effectively during and after the demo to maintain interest and move the sales process forward

Your Qualifications:

• 2+ years of heavy construction sales experience in security or low voltage industries
• 4 Years of sales bid closing experience
• Ability to self-generate business through various techniques
• Persuasive presentation skills, with experience delivering tailored pitches to executives or decision-makers
• Ability to develop and qualify scopes of work with construction knowledge
• Exceptional communication, negotiation, and interpersonal skills in both written and verbal formats
• Ability to meet monthly and quarterly sales goals
• Exceptional communication, negotiation, and interpersonal skills
• Reliable transportation in the form of your own vehicle
• Effective listener with strong presentation capabilities
• Ability to multitask, prioritize, and manage time efficiently
• As a condition of employment, employer will conduct a background check and drug screen prior to hire
• Valid Driver’s License with a clean driving record
• Ability to understand, speak, and write English
• Proficiency in Sage 100 Contractor preferred
• Prior experience in outside sales for professional contractors preferred
• High School Diploma required
• Must reside within the Orlando, FL region

GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE.

This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As a Project Manager on the AssistRx PMO team, you will serve as the primary owner of client implementations across our specialty pharmacy and hub solutions. This role is both strategic and hands-on—blending strong project execution with a consultative mindset.

You’ll work directly with pharmaceutical manufacturers, hub service providers, and internal cross-functional teams to deliver compliant, high-quality implementations that support therapy initiation, prior authorization, patient support programs, and overall patient access.

This is a high-visibility, client-facing role where your ability to manage complexity, communicate clearly, and build trust will directly impact client satisfaction and long-term partnerships.

What You’ll Do

• Lead end-to-end client implementations of AssistRx SaaS solutions—from kickoff through go-live and stabilization
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation
• Act as a trusted advisor, guiding clients through implementation strategy, timelines, risks, and best practices
• Translate complex business, clinical, and operational requirements into clear implementation plans and system configurations
• Partner closely with Product Management to balance AssistRx’s product roadmap with client needs and regulatory requirements
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans accurately reflect client and program needs
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services teams to ensure timely and compliant delivery
• Proactively manage risks, issues, dependencies, and scope changes, especially in regulated healthcare environments
• Oversee project schedules, milestones, effort estimates, and defect prioritization
• Prepare and deliver executive-level project updates to internal leadership and client stakeholders
• Support client training, readiness planning, and go-live activities
• Ensure implementations align with healthcare compliance standards (HIPAA, data security, audit readiness, etc.)
• Contribute to PMO best practices, templates, and continuous process improvement

Requirements

Experience & Domain Expertise

• 3–5+ years managing client-facing software implementation projects, preferably in healthcare or life sciences
• Proven experience implementing SaaS or enterprise platforms for external clients
• Strong working knowledge of specialty pharmacy, pharmaceutical manufacturing, hub services, prior authorization, or patient support programs
• Experience consulting directly with pharmaceutical or healthcare clients
• Solid understanding of the Software Development Life Cycle (SDLC)
• Agile project delivery experience preferred
• PMP certification preferred

Consultative & Client Skills

• Exceptional ability to build credibility and trust with client stakeholders
• Comfortable leading conversations with both operational users and executive sponsors
• Strong requirement-gathering and problem-solving skills in complex, regulated environments
• Ability to communicate technical concepts clearly to non-technical audiences

Execution & Leadership

• Highly organized with strong attention to detail
• Able to manage multiple implementations simultaneously in a fast-paced environment
• Self-directed, accountable, and comfortable operating with autonomy
• Strong presenter with experience delivering status updates and recommendations to senior leaders
• Collaborative leader who can influence without authority

Technical & Tools

• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, Project)
• Experience with Agile tools and project tracking systems

Why AssistRx

• Work on mission-driven technology that improves patient access to therapy
• Partner with leading pharmaceutical and specialty pharmacy organizations
• Play a key role in delivering solutions that impact patients, providers, and manufacturers
• Join a collaborative, fast-growing health-tech organization with room to grow

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.

Responsibilities:

• 
  
  
• Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
  
  
• Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
  
  
• Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
  
  
• Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
  
  
• Mentor and provide technical training and guidance to coworkers.
  
  
• Determine, coordinate and direct account management activities with various departments.
  
  
• Negotiate and deliver proposals to producers and buyers.
  
  
• Develop and maintain client relationships and coordinate service team efforts.
  
  
• Identify opportunities for organizational improvement and recommend solutions.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

• 
  
  
• Bachelor's degree or equivalent experience required.
  
  
• 7 years of casualty underwriting with an insurance carrier required
  
  
• Advanced understanding and technical knowledge of underwriting mechanics and fundamentals
  
  
• Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
  
  
• Advanced knowledge of local and regional market conditions as well as industry trends.
  
  
• Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
  
  
• Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
  
  
• Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
  
  
• Strong ability to effectively communicate verbally and in writing to uncover business needs.
  
  
• Ability to foster creative solutions that resonate with external business partners.
  
  
• Ability to interact with various levels of management and support personnel.
  
  
• Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
  
  
• Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
  
  
• Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
  
  
• Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
  
  

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

*At Securian Financial the internal position title is Infrastructure Sr Analyst.*

Position Overview

As a ServiceNow Sr. Analyst, you will be responsible for maintaining, enhancing, and automating the existing infrastructure and supporting processes for the ServiceNow Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions, ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the ServiceNow platform that align with Securian's business objectives and overall IT strategies. You will design, develop, and deploy applications within the ServiceNow platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the ServiceNow technology platform. Finally, you will provide direction, guidance, and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB, incident, problem, asset, change, knowledge, and service catalog management processes, streamlining operations.

Responsibilities include but not limited to:

• Maintain, support, and develop the ServiceNow platform via scripting and system configurations.

• Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity.

• Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications.

• Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM.

• Train internal associates and administrators in the use and configuration of ServiceNow applications.

• Own your code from design to delivery, including test automation and detailed documentation.

• Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets.

• Provide rotational after-hours on-call support for ServiceNow production issues.

Qualifications:

• 2+ years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform.

• Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software.

• Skilled in configuring ServiceNow Discovery and Orchestration.

• Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.

• Strong verbal and written communication skills to convey technical information and ideas at all business levels.

• Proven ability to effectively prioritize and execute tasks in a fast-paced environment.

• Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action.

Preferred Qualifications:

• 2+ years of experience deploying, implementing, administering, configuring, and/or developing solutions on the ServiceNow technology platform.

• Bachelor's Degree or equivalent experience, education, and certification.

• Broad technical experience that includes integrations and infrastructure build and support.

• ServiceNow Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).

• Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript).

• Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files.

• Experience with ServiceNow reports, dashboards, and Performance Analytics.

• Knowledge of Information Protection strategies (DR, encryption).

• Understanding of data management and concepts such as data normalization, record retention, and archiving.

• ITIL certification V3/V4.

• Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

*At Securian Financial the internal position title is Infrastructure Dir."

Mission

"To lead the engineering discipline that ensures Securian's technology platforms and cloud services are built and operated with uncompromising resilience, performance, and quality. This role drives the design and automation of fault-tolerant, high-availability architectures across AWS, Azure, and GCP-ensuring the enterprise meets resiliency, scalability, and efficiency expectations at every layer of technology."

Positioning

The Director of Resilience Engineering and Quality Leader is both a strategic peer and technical counterpart to the Infrastructure & Reliability Engineering Leader.

This role provides bench depth and succession coverage for REO's most technically complex domains while driving innovation in reliability, resilience, and performance practices.

• Strategic influence: Shapes cloud reliability, quality engineering, and resilience strategy across REO and Architecture domains.

• Operational authority: Leads Sr. Managers and Managers who own the execution of quality, resilience, and performance engineering capabilities.

• Enterprise collaboration: Works hand-in-hand with Technology, Solution, Business, Data, and Enterprise Architects to embed reliability and resilience as core architecture principles.

Scope of Accountability

Resilience Engineering & Cloud Reliability

• Architect and validate fault-tolerant, regionally resilient architectures across AWS, Azure, and GCP.

• Own resilience automation, chaos testing, and IaC-based recovery validation.

• Lead cross-cloud reliability design reviews and failure-mode analyses for critical systems.

Quality Engineering & Continuous Testing

• Define enterprise-wide quality engineering strategy integrated into CI/CD pipelines.

• Drive automation-first testing (functional, non-functional, performance, resilience).

• Embed observability-driven quality validation and contract testing across services.

Performance, Capacity & Efficiency Engineering

• Oversee predictive capacity planning, scaling automation, and cost/efficiency optimization (FinOps/GreenOps).

• Partner with Platform & Infrastructure teams to tune performance across application and platform layers.

• Measure and report on performance SLIs/SLAs aligned to REO's Reliability Metrics framework.

Cross-Domain Architecture Collaboration

• Partner with Enterprise Architects to codify resilience and reliability standards in technology blueprints.

• Collaborate with Technology & Solution Architects to design service reliability into delivery architectures.

• Engage Data Architects for data resilience, replication, and pipeline reliability.

• Work with Business Architects to align technical reliability goals with critical business outcomes.

Leadership & Talent Development

• Lead a team of Sr. Managers and Managers, fostering a high-performance, hands-on engineering culture.

• Build and mentor top-tier technical talent in cloud reliability, resilience, and quality automation.

• Partner with HR and REO Enablement to develop succession plans and technical competency frameworks.

Core Technical Competencies

• AWS (primary) - Multi-account design, HA architecture, region failover, resilience automation, Terraform/CDK/CloudFormation.

• Azure & GCP (secondary) - Compute, networking, and reliability constructs; hybrid cloud design and failover integration.

• Infrastructure as Code (IaC) - Deep proficiency in Terraform, policy-as-code (OPA/Conftest), drift detection, pipeline integration.

• Reliability & Chaos Engineering - AWS Fault Injection Simulator, Gremlin, steady-state hypothesis design.

• Observability & Quality Automation - OpenTelemetry, Prometheus, CloudWatch, K6, Gatling; CI/CD quality gates and dashboards.

• Performance Engineering - Load, stress, and soak testing automation; performance profiling and SLO alignment.

• Disaster Recovery Automation - Cross-region orchestration, IaC-driven DR runs, replication validation.

• FinOps/GreenOps - Cloud cost and efficiency automation, carbon-aware scaling policies.

Leadership Competencies

• Strategic Technical Leadership: Operates at the intersection of deep engineering and executive strategy.

• Multi-Domain Collaborator: Integrates reliability and resilience across architecture, operations, and business domains.

• Talent Multiplier: Develops and empowers senior managers, fostering engineering mastery and innovation.

• Credible Technical Authority: Trusted peer to Infrastructure & Reliability Engineering; capable of leading architecture reviews and executive briefings.

• Change Champion: Drives transformation of reliability practices across platforms, pipelines, and teams.

Qualifications & Experience

• 12+ years in cloud engineering, reliability, or platform leadership roles.

• 5+ years leading Sr. Managers/Managers in technical domains.

• Proven expertise across AWS, with working knowledge of Azure and GCP.

• Experience with multi-cloud governance, DR design, IaC at scale, and reliability automation.

• Strong understanding of observability, SRE principles, and REO/ITIL-aligned reliability frameworks.

• Certifications:

  • Required: AWS Certified Solutions Architect - Professional

  • Preferred: AWS DevOps Engineer, Azure Solutions Architect Expert, Google Professional Cloud Architect

Success Metrics

• 99.9% availability maintained for Tier-1 workloads.

• 100% coverage of DR automation for Tier-1 services.

• 25% annual increase in automated quality/test coverage.

• 15% annual improvement in resource efficiency and cost performance.

• Documented resilience participation across all enterprise architecture blueprints.

• Positive "technical peer readiness" and succession rating from Head of REO.

Summary Value Proposition

This Director role blends deep AWS reliability engineering expertise, multi-cloud technical breadth, and leadership scale.

It ensures REO maintains both technical depth and leadership redundancy, and it strengthens the bridge between engineering execution and enterprise architecture alignment.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Overview:

As a Product Owner in Affinity Solutions Technology (AST) you will lead a cross-functional agile team implementing technology solutions for Securian's Affinity Solutions and Securian Canada markets. AST teams demonstrate passion for delivering innovative solutions for clients, customers, and internal partners, driven by creative problem-solving skills, strong collaboration, and analytical abilities.

You need to be passionate about delivering business value through technology while remaining flexible to adapt to evolving and emerging needs. You will partner with stakeholders to define your team's strategy and roadmap, owning your team's prioritization and delivery. You will work closely with your team, other Product Owners, business stakeholders, engineering leaders, and technology partners to deliver solutions using a blend of methodologies.

Responsibilities include but not limited to:

• Partners with the business to build trust and translate operations, customer needs, and technology into impactful digital solutions-resolving trade-offs, managing risks and dependencies, creating and driving product roadmaps with a focus on measurable outcomes, and communicating transparently.

• Maintains a backlog to prioritize work/stories for the team by synthesizing all relevant data, research and any other available information.

• Engages stakeholders through ongoing collaboration to understand evolving customer needs, advocate for the business, and share insights with teams to drive alignment and optimal outcomes.

• Leverages emerging best practices and market trends to drive operational efficiencies and align technology strategies with business goals.

• Uses all available resources (e.g., analytics, reporting, surveys, ethnographic research, qualitative data, usability testing) to understand product performance and customer satisfaction.

• Effectively communicates product value through storytelling, connecting to business/customer impact and engages stakeholders in strategic decisions to optimize outcomes.

• Cross functional understanding of how their work integrates with other business workstreams and initiatives.

• Understands how to leverage team effectiveness metrics (e.g., velocity/cycle time) to drive value.

• Contributes to strategic product decisions by incorporating total cost of ownership and providing input into operating budget planning.

• Participates in governance meetings and communicates technical and business product status and progress with senior leaders.

• Creates product delivery commitments such as service level agreements and BCM plans to support resiliency requirements.

• Engages in product discovery efforts to identify strategic opportunities.

• Proactively develops and demonstrates advanced knowledge of and experience with the technical product(s) and is conversant in the product architecture to drive growth and improve customer experience.

• Directly responsible for implementation, configuration, and/or continuous improvement of a technical product based on value

• Anticipates and identifies new product opportunities to drive value. Provides input and leads the design of meaningful tests and learning opportunities.

• Ensures project delivery is in conformance with company methodologies and standards; leads and provides guidance for project management for initiatives, ensuring business objectives are met and business benefits are delivered.

Qualifications:

• Working knowledge of agile practices. Understands the fundamentals of iterative development, incremental delivery, backlog management, burndown metrics, velocity, and task definition.

• Leadership skills to gain credibility, garner respect, guide the creation of a self-organizing team, being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

• Ability to influence teams to deliver great customer experience without direct authority.

• Working knowledge of Product Management practices.

• Strong communication, facilitation, and interpersonal skills to engage agile team and stakeholders, facilitate discussions, negotiate, and resolve conflict.

• Strong analytical and critical-thinking skills, creative problem-solving skills, and attention to detail.

• Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and manage stressful situations for self and team.

• Strong knowledge of technology and architectural principles to drive implementation of scalable, maintainable, and resilient solutions.

Preferred Qualifications:

• Proven track record as a Product Owner or individual contributor responsible for value and viability of technology solutions.

• Proven track record working in an agile environment while delivering results based on effective prioritization.

• Experience with stakeholder management and collaboration.

• Ability to quickly learn new domains and adapt to changing business needs.

• Knowledge of product and project and portfolio management best practices.

• Ability to communicate effectively with diverse audiences including executives, customers, and technical teams.

• Experience identifying critical emerging business needs and service challenges and ability to quickly and effectively shift/coordinate resources to deliver immediate impact.

• Proven ability to engage with both individual contributors and leaders of the highest levels in constructive and collaborative relationships.

• Demonstrated results of gaining credibility, gaining respect and building trust, guiding the creation of self-organizing teams and being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here