Sales Jobs in None, CA

Who We Are: The Picerne Group is a privately held and internally funded investment company. Our culture reflects the level of care and commitment that ownership inspires. We look for people who are bright, thoughtful and invested in working together to discover the best that they can be individually and as a member of our team.

About the Position: The Operations Associate will be trained in the day-to-day resident relations interaction with the goal of creating a sense of community and a highly sought-after resident lifestyle with high retention and renewal rates. The Operations Associate will also be exposed on sales strategies including prospecting, qualifying and closing potential residents and then on executing a lease. This position will have growth potential throughout the portfolio.

Key Position Responsibilities:

• Create and build a strong Picerne Resident experience brand that supports the sales team and builds exceptional resident relationships to encourage resident retention
• Handle day-to-day Resident relations tasks to provide a luxury lifestyle brand
• Support the Sales team on the sales funnel
• Weekend availability required.

Tangibles:

• Daily tasks include checking the community email, walking the property, checking the mailrooms and securing loose packages, resupplying coffee, calling residents for packages, dry cleaning pick-up and delivery, food delivery, scheduling vendors for maintenance
• Responsibilities include welcoming new residents by sending welcome emails and scheduling the move-in, including applicable resident communication sign ups
• Receive on-site rent payments
• Handle resident feedback or complaints, write resident incident reports and work with the team for solutions
• Report lease violations
• Initiate Self-Guided Tours for the property
• Handle Guided Tours and prospects as aligned with the General Manager
• Handle package delivery and other high touch Resident Relations tasks as needed
• Be knowledgeable on Resident services, hours of operations, in-house events, directions, etc.
• Handle move-out process of residents
• Collaborate with the General Manager on all Resident Incident Reports and ensure recovery of the Residents
• Analyze resident feedback from the Reputation Management software and suggest ways to improve ratings

Qualifications:

• Ability to multi-task and work well in a fast-changing environment
• Recent graduates or current college students (Juniors/Seniors) are encouraged
• Excellent interpersonal skills
• A team player who is resourceful and self-motivating, with the ability to learn on the job through colleagues and technical resources and likewise, pass on learned techniques to others
• Ability to work in a fast-paced environment.
• Ability to multitask and prioritize tasks
• Positive, can-do attitude
• Knowledge of Yardi, and other related residential software application not required
• Flexibility in this role is essential as the hours of work can vary to include Resident events or activations

Competencies:

• Excellent organizational and time management skills
• Ability to initiate and foster relationships, persuasive communicator, and excellent interpersonal skills
• Ability to anticipate and resolve issues inherent to residential lifestyle living and developing resourceful and creative solutions
• Standard of excellence, diplomacy and attention to detail aligned with the Picerne Residential culture, desire to consistently deliver high-impact resident service experience
• Creativity to build momentum and excitement for residents with each event
• Entrepreneurial, make-it-happen approach, resourceful, and sense of fulfillment from connecting-the-dots and making results happen
• Flexibility to adapt to a varied work schedule based on regular business hours plus event demands (overtime, nights, weekends, and ability to travel - when necessary)

Physical Requirements:

• Prolonged periods of sitting at a desk while working on a computer
• Prolonged periods of standing and walking
• Must be able to lift up to 15 pounds

What We Offer: Happy, healthy employees enhance our ability to assist our residents. That's why Picerne Residential strives to offer a competitive and robust benefits package to our team members!

• 401k retirement benefits with employer match
• Medical insurance
• Dental coverage
• Vision coverage
• Basic life coverage
• Paid vacation and sick leave
• 9 paid company holidays
• Career advancement opportunities within our growing organization

Compensation: $65,000- $73,000. Compensation may vary depending on a number of factors, including candidate’s qualifications, skills, competencies, and experience

Location: The position is required to be onsite full time at Kaia, located at 2457 Lomita Blvd, Lomita, CA 90717. Weekend availability required.

The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website:

Job Description: Office Manager

This is an in-office, non-sales administrative role.

Our leading real estate development and asset management company is seeking an experienced Office Manager with strong organizational and operational management skills. This is a people-facing position that involves working with both internal and external team members.

Role Overview

The Office Manager will oversee day-to-day office functions, ensure efficient administrative workflows, and support company operations across all departments. While this position may occasionally provide administrative assistance to senior leadership, its primary focus will be on office management, operational coordination, and maintaining a professional, well-run workplace.

The ideal candidate will uphold the highest standards of organization, confidentiality, and service while helping the company operate smoothly and efficiently.

Ideal Candidate

• Demonstrates exceptional attention to detail and strong organizational capabilities.
• Has a proven track record of managing office operations and cross-departmental workflows.
• Maintains professionalism and resilience, even in demanding or fast-paced environments.
• Adapts effectively to different working styles, operational needs, and organizational priorities.
• Approaches all responsibilities with confidentiality, discretion, and resourcefulness.

Qualifications and Education

• Extensive experience in office management and administrative assistance.
• Associate’s or Bachelor’s degree in Business Administration, Marketing, or a related field preferred. Equivalent experience considered.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Proficiency with DocuSign, Adobe.
• Knowledge of Nexus, MRI, and Argus is a bonus.
• Notary commission (or willingness to obtain).
• Demonstrated ability to manage office operations with accuracy, discretion, and adaptability.

Essential Duties and Responsibilities

• Oversee administrative processes to ensure efficient workflows and consistent support across departments.
• Coordinate meetings and communications at the organizational level.
• Prepare business documents, reports, and presentations as needed for company operations.
• Maintain and refine administrative policies, procedures, and internal systems.
• Ensure the office environment, conference rooms, and shared spaces are maintained to the highest professional standards.
• Oversee reception, mail coordination, and general office logistics.
• Plan and manage company events, including board meetings, staff gatherings, holiday events, open houses, and groundbreaking ceremonies.
• Assist with property management coordination, including tracking tenant and vendor insurance.
• Log sales reports and distribute construction or compliance notices.
• Support asset management workflows through research, data compilation, light analysis, and preparation of marketing or digital materials.
• Manage ad hoc operational projects assigned by senior leadership.
• Collaborate with administrative, accounting, and property teams to support organizational goals and improve processes.
• Identify opportunities to enhance office efficiency and recommend solutions.

Personal Attributes

• Exceptional precision, organization, and follow-through.
• Ability to remain calm, solutions-oriented, and effective under pressure.
• Flexible and adaptable to evolving priorities and diverse leadership styles.
• Strong interpersonal and communication skills for working with employees, vendors, tenants, and stakeholders.
• Professional, reliable, and capable of managing complex operational responsibilities with discretion.

About the Role

This role supports the operational, financial, and administrative functions of a retail real estate portfolio. The position works closely with internal teams, tenants, and vendors to ensure smooth daily operations, accurate financial processes, and strong service delivery. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast paced environment.

Responsibilities

• Collaborate with internal departments to support execution of strategic objectives
• Assist with daily operational and financial performance of retail properties
• Prioritize and manage multiple tasks in a fast paced environment
• Monitor ongoing projects to ensure timely and accurate completion
• Identify process inefficiencies and recommend improvements
• Build and maintain strong relationships with tenants and retailers
• Serve as a secondary point of contact for tenant service requests and vendor inquiries
• Assist with tenant rent collections and communication regarding outstanding balances
• Collect tenant assignment packages and provide recommendations to the Manager
• Maintain accurate tenant and vendor contact information
• Collect and enter tenant sales data into Yardi
• Track vendor and tenant insurance certificates via Jones
• Review, code, and route vendor invoices for approval
• Prepare letters, memos, and other communications as needed
• Assist in sourcing qualified vendors and monitoring vendor performance
• Coordinate vendor service requests and utility transfers under manager direction
• Support monthly and quarterly reporting and assist with annual budget preparation
• Organize and maintain file archiving and document storage

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• Minimum of 2 years of real estate experience
• Ability to travel as needed
• Strong quantitative and analytical skills
• Familiarity with leasing concepts, contracts, and industry terminology
• Intermediate proficiency in Microsoft Office, especially Excel
• Working knowledge of Yardi required
• Strong customer service orientation with excellent communication skills
• Highly organized with strong prioritization and time management abilities
• Demonstrates integrity, reliability, and sound judgment
• Creative problem solver who adapts well to change

Our Story:

From South Africa to Southern California, the ColRich story is a decades-long journey of growth, continuous reinvention and a culture of caring. Through generations of family ownership, the ColRich brand has evolved, but the company’s foundation remains the same today as in the beginning; build lasting communities through a culture centered around innovation, humility and a commitment to helping others – ColRich Thrive.

Our Bio:

ColRich is a real estate, construction and investment firm focused on value-add, residential real estate in strategic locations primarily in the Western U.S. Our platform’s sustainability is assured through long- term ownership enabled by long-term debt and equity. We are focused on enduring, tax-efficient cash flow for our investors.

In the multifamily space, we actively maximize cash-on-cash returns and capital appreciation by acquiring properties with upside through extensive renovation and improved management. Leveraging our unique homebuilding background and construction platform, we reposition these older properties as design-forward, affordable workforce housing alternatives to newer Class A product.

Our development history includes the successful entitlement, construction, marketing and sales of single- family homes, townhomes, mid-rise condominiums and apartments. Currently we are bringing to market two master-planned, destination-oriented communities offering a combined 5,000+ homes (both for sale and rental) over a 10-year time horizon. In addition, the company is also working on several individual apartment developments (1,000+ units).

With a service matters operating philosophy, our team is passionate about supporting residents across our portfolio, building better environments that fuel happier residents, improving investor returns and creating a strong sense of purpose that drives what we do every day.

Our Current Portfolio:

ColRich’s portfolio includes $1.05 billion of equity actively invested through December 2025 in 89 deals across 9 states. These include master-planned community developments and 20,000+ multifamily units.

Our Approach:

A vertically integrated, hands-on approach is at the core of our company’s capabilities. Deep in-house construction, design, finance and asset management expertise ensures that our essential functions are managed internally and operationally intertwined to produce indisputable long-term value for our stakeholders. Our communities are built to last, offering enduring and stable environments where our residents will thrive.

Our DNA:

• Caring
• Wired for Connection
• Ever Evolving
• Hardworking
• Original Thinkers
• Competitive
• Humble
• Seasoned Through Adversity

Our Mantra:

Build lasting communities

Position: Legal and JV Operations Coordinator – San Diego, CA

About the Role: The Legal and JV Oper administrative and operational support across Legal, Insurance, and Joint Venture Accounting functions. This role is responsible for managing corporate compliance filings, litigation and claims documentation, insurance tracking, JV accounting administrative processes, and invoice management. The position plays a critical role in ensuring accurate documentation, timely filings, organized contract management, and visibility into claim and insurance trends.

Specific responsibilities include:

Legal Operations & Litigation Support

• Coordinate document production to outside counsel and assist in discovery responses
• Track claims data including type, frequency, and settlement values
• Acknowledge Service of Process (CT Corp)
• Prepare, proofread, and format legal documents and presentations
• Maintain contract management and organized legal file systems

Insurance Administration & Claims Tracking

• Track insurance policies, COIs, renewals, and historical renewal costs
• Coordinate documentation for OCIP and Builders’ Risk policies
• Manage quality control of policy updates (SOV, Named Insureds)
• Coordinate with adjusters, construction, and property management regarding remediation and claims
• Assist with insurance renewal processes
• Maintain tracking of insurance and legal costs and claim trends

Corporate Entity

• Manage entity acquisitions, dissolutions and DBA/FBN filings
• File required Secretary of State filings
• Maintain corporate compliance calendars and tracking logs
• Serve as primary point of contact for CT Corp communications

JV Accounting and Finance Administration

• Prepare monthly bank reconciliations
• Monitor and record daily bank activity (ACH/wires) - Research discrepancies
• Ad hoc data analysis and special projects
• Support Yardi migration initiatives
• Manage CPA invoice tracking and payments
• Prepare annual Form 1099 filings
• Track and process legal and professional service invoices

Requirements:

• 3–5 years administrative, legal operations, or accounting support experience
• Strong Excel skills (tracking, data organization, reporting)
• High attention to detail and ability to manage multiple priorities
• Experience with litigation support, insurance administration, or entity management preferred

Reporting Structure:

• Reports to: Accounting Manager
• Receives task direction from: JV Director and Legal Director
• Performance evaluation: Led by Accounting Manager, with input from both directors

Benefits:

• Base salary and discretionary annual bonus competitive with industry standards
• $65,000 - $80,000 depending on experience
• Health and dental insurance paid fully at the employee level by employer
• Eligible upon hire for 401(k) plan
• Paid holidays and vacation time

General Manager – HVAC & Plumbing

Location: On-site | San Marcos, CA

A privately backed, values-driven home-services group is expanding its legacy HVAC and plumbing brand in North County San Diego. We are seeking a resourceful leader who blends field oversight with full profit responsibility. If you shine in a fast‑moving setting that prizes a strong team culture, outstanding client experiences, and disciplined execution, you have the opportunity to shape something extraordinary—and share in the value you help create.

How You’ll Make an Impact

Leadership & Culture

• Champion the company’s mission, safety mindset, and customer-first philosophy.
• Set quarterly and annual goals that tie day-to-day performance to long-term vision.
• Recruit, coach, and retain technicians and office staff, fostering a team-oriented culture.

Operational Excellence

• Manage every aspect of HVAC activities while delivering strategic oversight to the plumbing leadership team.
• Implement efficient workflows, scheduling, and job-cost controls to maximize margin.
• Ensure compliance with licensing, permitting, and safety requirements.

Financial Stewardship

• Own the full P&L—forecast, budget, and analyze KPIs to spot trends and drive corrective actions.
• Improve pricing discipline, labor efficiency, and cash flow while protecting quality.

Growth & Partnerships

• Identify new revenue streams and service lines that complement core residential work.
• Nurture relationships with distributors, suppliers, and local community partners to strengthen brand presence.

What You’ll Bring

• More than seven years of increasingly responsible supervisory experience in heating‑ventilation‑air‑conditioning, plumbing, and other residential service operations.
• Demonstrated success managing technicians and office teams while owning a P&L.
• Strong customer-service orientation with negotiation and sales acumen.
• Financial fluency—able to interpret KPIs, job costs, and margin drivers.
• Valid driver’s license; California CSLB license a plus.
• Integrity, accountability, and a coaching mindset that drives team growth.

Rewards

• Competitive base salary with 25 percent annual bonus plus profit-sharing potential.
• Medical, dental, vision, and 401(k) with match.
• Paid time off and relocation assistance for the right candidate.

Ready to steer a respected regional brand to its next stage of growth? Apply today to learn more.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Overview:

We are seeking an experienced Tableau Developer to design and build new dashboards that support data-driven decision-making across the organization. This role will work closely with business stakeholders to translate requirements into clear, impactful visualizations.

Requirements:

5+ years of experience developing Tableau dashboards

Strong data visualization and analytics skills

Experience working with multiple data sources and SQL

Healthcare industry experience preferred

Sales Operations experience preferred

Responsibilities:

Design and develop new Tableau dashboards

Gather business requirements and translate them into visual reports

Ensure dashboard accuracy, usability, and performance

Place of Work: Beverly Hills Flagship Store – Beverly Hills, Ca

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Dedicated to exceptional craftsmanship, modern sophistication, and a free-spirited ethos, Casablanca Paris offers more than just fashion; it offers an immersive luxury experience.

Role Overview:

As a Client Advisor at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in-class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.

The Role:

• Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
• Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
• Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
• Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
• Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
• Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
• Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
• Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow-up to foster repeat engagement and increased sales.

The Candidate

• Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
• A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
• Demonstrated experience in clientelling and relationship-building, with a thoughtful, client-first mindset.
• Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
• A high level of organization, attention to detail, and time management.
• A collaborative, team-focused approach paired with personal initiative and self-motivation.
• A polished and professional demeanor with a confident, elegant presence that reflects the brand.
• Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
• Resilience and adaptability in a fast-paced, dynamic retail environment.

The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.

Job Responsibilities

Customer Service

• Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
• Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls
• Help update job information throughout the lifecycle of the project

Office Support

• Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability
• Stage jobs and assist installers with their daily schedules
• Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked
• Accurately submit warranty registrations with suppliers as invoices are paid

Warehouse Management

• Keep the warehouse organized and safe
• Keep track of inbound and outbound shipments, following up with delivery providers where necessary
• Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return
• Conduct accurate and timely inventory audits
• Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
• Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required

Qualifications

• Responsive and friendly customer service
• Effective organization of multiple concurrent jobs
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM & Sales experience is a plus
• Must be able to lift up to 50 pounds

Benefits & Perks

• Competitive monthly and quarterly bonus program
• Paid Time Off plan for full time employees
• Medical, Dental, Vision, and more *For eligible employees
• 401(k): American Window Film will match 3% of what you contribute
• American Window Film Perks:
• Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
• People Helping People - take an extra day off to help someone out or contribute to a worthy cause
• Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
• We not me time - get $300 when you spend time with a co-worker outside of work

*perks subject to terms and conditions and may change at any time

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got here today is not how we will get there tomorrow

American Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Smith Commercial Management, Inc. is a boutique Commercial Property Management Company located in Morgan Hill, CA. We are looking for an experienced Commercial Property Manager to join our Team!

Our ideal candidate has excellent communication skills, and a positive attitude, is a problem-solver with outstanding attention to detail, and has the ability to collaborate with team members. This person will be responsible for managing a portfolio of Commercial properties (office, retail, and/or industrial) in the Greater Bay Area. The ability to multi-task, manage complex schedules, take initiative, and meet deadlines in a fast-paced environment is essential for the position. As a Property Manager, you will be involved in all aspects of managing your assigned portfolio, from daily operations and financial activities to maintaining important relationships with our tenants, property owners, and vendors.

Compensation Package:

• $ 85K-93K + year-end gift
• Office hours 8:30am – 5pm
• Works in a large cubicle workstation
• On-site position (office is located in Morgan Hill)
• Full benefit package (including 401K and matching)
• Regularly scheduled Employee Appreciation events

Workplace:

Where is the office? Our office is located within the Cochrane Business Ranch complex in Morgan Hill. The office is open Monday – Friday from 8:30 am -5 pm. This is an in-person position as we do not offer remote or hybrid schedules.

What is the office environment? While each person has a set list of duties and responsibilities, we often collaborate and foster a Team atmosphere. Our office is aesthetically pleasing with living plants and artwork, and our kitchen is always fully stocked with snacks and beverages to cultivate a supportive and productive work environment!

Responsibilities:

• Lease administration to include collections and compliance. Familiar with lease agreements, extensions, amendments, and other related documents
• Negotiate and document transactions with existing tenants
• Perform routine property site inspections
• Bid, negotiate, and manage all vendor contracts
• Accurately abstract all leases into Yardi Voyager
• Interface with property owners on an ongoing basis to maintain positive relationships
• Prepare operating and capital budgets, annual expense reconciliations, and tenant billbacks on time. Have a strong knowledge and understanding of CPI adjustments, escalations, recoveries, etc.
• Oversee and manage all tenant improvements, market-ready work, and property construction projects
• Approval of property expenses and payment vouchers
• Ensure tenant compliance with all insurance requirements
• Arrange for alterations, maintenance, repairs, and upgrades in accordance with the budget or management plan
• Communicate with Service Coordinator on tenant service requests
• Manage tenant move-in/move-out process
• Post tenant payments in Yardi-Elevate, A/R review, prepare past due notices and statements to tenants
• Review month-end financial reports and send to clients
• Prepare and send out tenant notices, memorandums and other communication
• Research and analyze services i.e.: garbage, utilities, and other work for proper service levels
• Other duties as may be assigned

Required Skills, Knowledge, and Experience:

• A high school diploma or a general education degree (GED) is required. Associates' or Bachelor's degree strongly preferred
• A California Real Estate Salesperson or Broker license is required
• A valid driver’s license, own a reliable vehicle, and maintain automobile insurance
• 3+ years of commercial real estate property management with increasing responsibilities. Please note that candidates with only residential property management experience will not be considered at this time
• Proficiency in the use of Microsoft Office Suite, Yardi Systems required
• Familiarity with Zoom, Slack, and Asana preferred
• Exceptional customer service skills
• Excellent oral, written, and interpersonal communication skills
• Ability to analyze, discern, prioritize, and problem solve
• Strong time-management and multitasking abilities
• Maintain the confidentiality of company information
• Ability to move, carry, or lift objects of varying sizes, weighing up to 25 lbs
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers
• Driving in varying weather conditions to properties is regularly required

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS