Sales Jobs in Middlesex

Our client, an apparel and home company, is looking for a Graphic/Packaging Designer to join their hard home team in NJ!

Responsibilities

• Design and execute compelling packaging concepts, branding elements, and in-box graphics for hard home goods and pet accessories, ensuring alignment with brand identity and retail requirements.
• Develop print-ready artwork, dielines, and mechanical files; collaborate with vendors and production partners to ensure accuracy, compliance, and on-time delivery.
• Create product graphics, labels, instruction manuals, and marketing collateral that clearly communicate features, benefits, and usage.
• Partner cross-functionally with product development, sourcing, compliance, and sales teams to balance creative vision with cost, material constraints, and retail specifications.
• Review proofs, conduct press checks when needed, and troubleshoot pre-production or packaging challenges to maintain quality standards.

Qualifications

• Bachelor’s degree in Graphic Design, Packaging Design, or related field.
• 3–5+ years of experience in packaging and graphic design, preferably within hard goods, home, or pet categories.
• Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign); strong understanding of print production and packaging dielines.
• Knowledge of materials, substrates, printing techniques, and regulatory labeling requirements for consumer goods.
• Highly detail-oriented, organized, and able to manage multiple SKUs and deadlines in a fast-paced, product-driven environment.

Key Responsibilities:

• Design and deploy observability frameworks leveraging tools such as Grafana, Dynatrace, Prometheus, ELK, Splunk, etc. Define best practices for monitoring, alerting, and visualization across hybrid and multi-cloud environments.
• Develop strategies for monitoring KPIs tied to business outcomes (e.g., sales performance, supply chain efficiency, customer experience).
• Collaborate with business and IT teams to identify key metrics and integrate them into dashboards and alerting systems.
• Implement AIOps solutions using industry-leading platforms like OpenAI, AWS Bedrock, Google Gemini, Anthropic, and similar technologies.
• Develop predictive analytics and anomaly detection models to proactively identify and resolve operational issues.
• Integrate observability tools with ITSM platforms and automation workflows. Enable automated root cause analysis and remediation using AI/ML models.
• Provide observability strategies for infrastructure (servers, storage, cloud), applications (microservices, APIs), and networks (LAN/WAN, SD-WAN). Collaborate with DevOps, SRE, and IT operations teams to ensure end-to-end visibility and reliability.
• Establish observability standards, KPIs, and SLAs for performance and availability. Ensure compliance with security and regulatory requirements in monitoring solutions.
• Develop scalable architecture using LLMs, agentic frameworks, and multi-modal AI technologies.
• Build AI-powered analytics platforms for IT operations analysis, anomaly detection, and predictive insights.
• Architect and deploy intelligent chatbots for IT support and self-service capabilities.
• Integrate AI solutions with existing IT operations tools and workflows.
• Implement automated remediation and root cause analysis using AI/ML models.

Qualifications:

• 10-13 years of relevant experience
• Hands-on experience with Grafana, Dynatrace, and other monitoring platforms.
• Practical experience implementing AI-based solutions for anomaly detection, predictive maintenance, and automated remediation. Familiarity with OpenAI, Bedrock, Gemini, Anthropic, or similar AI platforms.
• Strong understanding of infrastructure, application architectures, and networking. Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes).
• Proficiency in Python, Bash, or similar scripting languages for automation and integration.
• Strong experience with LLMs (OpenAI, Anthropic, Gemini, Bedrock) and agentic AI solutions.
• Hands-on experience in designing AI architectures for enterprise IT environments.
• Proficiency in Python or similar languages for AI model integration and automation.

Our client, a luxury fashion brand, is seeking a Luxury Client Service Advisor to join their office in Central New Jersey. Candidates should have a passion for client service, and experience engaging with clients remotely. In this role, you’ll create exceptional experiences for clients, build lasting relationships, and inspire brand loyalty while driving business results.

Job Responsibilities

• Deliver an elevated client experience through warm, professional, and personalized service
• Provide full-spectrum customer support via email and phone
• Facilitate online sales, deliveries, returns, and provide timely information to clients
• Coordinate with physical stores to ensure optimal customer experience
• Additional duties as needed and assigned

Role Qualifications

• 3+ years of experience in luxury brands or client-facing roles
• High school diploma or equivalent
• Strong communication skills and ability to connect with individuals quickly and meaningfully
• Team-oriented mindset with excellent problem-solving and multitasking abilities
• Flexible schedule, including evenings, weekends, and holidays
• Foreign language skills are a plus

Salary: $30/hr

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: for access to our Right to Work and E-Verify.

Our employer is a leading provider of premium metal payment cards and secure authentication solutions. Headquartered in Somerset, New Jersey, the company serves major financial institutions, producing over 30 million metal cards annually and holding a dominant share in the premium metal card segment. It also offers advanced digital security through a proprietary platform that includes three-factor authentication and cold storage for digital assets, generating over $420 million in annual sales.

• Salary range: 85-150k USD
• Annual Bonus: Up to 15% (contingent upon a combination of company's and personal performance).

Position Summary

We are seeking an Advanced Manufacturing Engineer (Automation) who will perform the planning, design, and implementation of automation solutions across our production lines. This role involves designing and building custom machines in-house as well as managing external integrators to deliver turnkey automation systems. The ideal candidate will have a proven track record in machine design, supplier management, and project execution in high-volume manufacturing environments.

This position is critical to driving automation initiatives that improve efficiency, scalability, and quality in a multi-million-unit-per-year production setting.

Key Responsibilities

• Automation System Design & Implementation
• Design and develop custom automation equipment using SolidWorks.
• Lead full lifecycle of automation projects: concept, design, build, installation, and validation.
• Collaborate with external integrators and manage suppliers for outsourced machine builds.
• Production Line Automation
• Plan and implement automation solutions for assembly and packaging lines.
• Integrate robotics, PLCs, vision systems, and material handling equipment.
• Project Management
• Develop project timelines, budgets, and resource plans.
• Ensure projects meet performance, quality, and safety standards.
• Safety & Compliance
• Ensure all automation systems comply with OSHA, environmental, and company safety standards.
• Implement risk assessments, machine guarding, and lockout/tagout procedures.
• Maintain documentation for regulatory compliance and audits.
• Continuous Improvement
• Identify automation opportunities to reduce labor, improve throughput, and enhance quality.
• Drive cost reduction and efficiency initiatives through innovative automation solutions.

Qualifications

• Education: Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, or related field.

Experience

• 5+ years of hands-on experience in machine design and automation engineering.
• Proven track record of designing, building, and installing machines in high-volume manufacturing environments.

Technical Expertise

• SolidWorks proficiency for machine and fixture design.
• Strong knowledge of automation technologies: robotics, PLC programming, vision systems, conveyors, and material handling.
• Experience with supplier management and working with external integrators.
• Understanding of system design, defect analysis, and process optimization.
• Familiarity with SPC, Six Sigma, and DoE methodologies for data-driven improvements.
• Ability to troubleshoot automation and mechanical issues, conduct root cause analysis, and implement corrective actions.

Preferred

• Experience designing full production lines.
• Familiarity with high-speed automation for multi-million-unit production.
• Knowledge of Lean Manufacturing principles.
• Exposure to ISO 13485 or automotive quality standards.
• Experience with robotic integration, automated quality inspection, and vision systems.

Our employer believes in supporting our employees with a comprehensive benefits package that promotes health, financial well-being, and work-life balance. Our full-time team members enjoy access to:

• Medical, Dental & Vision Coverage
• Flexible Spending Accounts (FSA)
• Company-Paid Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Annual Bonus Opportunities
• Employee Assistance Program (EAP)
• Career Advancement Opportunities

**** Benefits eligibility and details will be shared during the hiring process.

About

is the premier career networking resource for the Pharmaceutical, Biotechnology, and Medical Device industries. We are looking for a highly organized Sales & Event Operations Coordinator to provide critical administrative support to our sales team and manage the logistical "heavy lifting" for our industry-leading career fairs and events.

The Role

This is a high-impact administrative role designed for a detail-oriented professional who loves organization. You will not be responsible for making sales; instead, you will be the backbone of the department—ensuring that once a sale is made, the client is onboarded perfectly and the event logistics are executed flawlessly.

Key Responsibilities

Event & Logistics Support:

• Vendor Management: Coordinate with venues and vendors for catering & decorating.
• Exhibitor Onboarding: Send "Welcome" kits to registered companies, collect their logos/bios, and ensure they have everything they need for event day.
• Onsite Support: Serve as the "Command Center" during live events—managing check-ins, distributing badges, and assisting exhibitors with booth setup.
• Materials Management: Maintain and organize event supplies, marketing collateral, and shipping logistics for regional shows.

Sales & Administrative Operations:

• Contract Administration: Prepare and send out sales agreements and invoices following client commitments.
• CRM Maintenance: Keep our client database (CRM) up to date, ensuring all contact information and deal statuses are accurate.
• Reporting: Generate weekly reports for management on event registration numbers and sales pipeline progress.
• Lead Management: Organically route incoming inquiries to the sales team and manage the general info@ email account.

Qualifications

• Organization: You have a "black belt" in multitasking and never let a deadline slip through the cracks.
• Experience: 2+ years in an administrative, office management, or coordinator role.
• Communication: Professional and polished; you will be interacting with HR leaders from some of the world’s largest pharma companies.
• Software Skills: Proficiency in Microsoft Office (Excel is a must), CRM platforms, and ideally some familiarity with event software like Eventbrite or Cvent.
• Location: Must be able to work onsite daily at our Piscataway, NJ office.

Why ?

• Stable, Fast-Paced Environment: A professional office setting within the heart of the New Jersey life sciences corridor.
• Impact: You’ll see the direct results of your work as thousands of professionals find jobs through the events you help build.
• Team Focus: You are the essential partner to our sales and leadership teams.

$40K Salary

Senior Analyst, Sales Operations, Basking Ridge, NJ

Who We Are

Aucta Pharmaceuticals is an emerging product development pharmaceutical company.We are on our way to becoming a significant specialty pharmaceutical company in the U.S. marketplace integrating R&D, manufacturing, and commercialization. We focus on improved dosage forms for patients with a therapeutic focus in CNS and select orphan drug disease states.

Aucta successfully launched its first branded product, Motpoly XR, in the epilepsy space with a targeted sales force in March 2024 and an expanded presence of 20 field sale territories and 3 inside sales positions in late 2024. Our objective is to enhance our marketing, managed care, and sales capabilities to support future pipeline products in neurology over the coming years.

Position Description

The Senior Analyst, Sales Operations, is a key member of Aucta’s Commercial Operations team and plays a critical role in enabling sales effectiveness, operational execution, and data-driven decision-making across the organization.

This role serves as the primary point of contact and vendor manager for core Sales Operations platforms, including Veeva CRM, MMIT, and Power BI, and is responsible for managing core quarterly commercial processes such as Incentive Compensation updates, targeting changes, sales force size and structure adjustments, and system governance.

In addition, this position leads the development and maintenance of training materials and delivers training for both field and inside sales and home office teams across Commercial Operations tools and platforms.

This is a highly visible, hands-on role in a fast-growing environment that requires strong analytical skills, operational rigor, comfort working cross-functionally, and the ability to translate complex data and systems into clear, actionable guidance for the business.

The role reports to the Director of Sales Operations.

Primary Responsibilities:

Sales Operations & Vendor Management

• Serve as the primary point of contact and internal owner for Sales Operations tools and vendors, including Veeva CRM, MMIT, Power BI, and related commercial analytics platforms.
• Manage vendor relationships, system enhancements, issue resolution, upgrades, and roadmap discussions to ensure tools meet evolving business needs.
• Partner with IT, Finance, Sales leadership, and external vendors to maintain data integrity, system performance, and compliance.

Commercial Process Management

• Own and manage the quarterly change process for:
• Incentive compensation plan updates and calculations
• Targeting and call plan changes
• Sales force size, structure, and territory adjustments
• Ensure timely, accurate execution of all changes and clear communication with stakeholders.
• Support forecasting, goal setting, and sales performance tracking activities.

Analytics & Reporting

• Utilize advanced Excel, SQL, and Power BI to analyze sales performance, trends, and operational KPIs.
• Build, maintain, and enhance dashboards and reports to support Sales leadership, Commercial Operations, and Executive leadership.
• Partner cross-functionally to translate business questions into data-driven insights.

Training & Enablement

• Develop, maintain, and continuously improve training materials (guides, SOPs, slide decks, job aids) for Sales Operations tools and processes.
• Conduct training sessions for field and inside Sales and home office associates on:
• Veeva CRM functionality and best practices
• MMIT data usage and interpretation
• Power BI dashboards and reporting
• Other Commercial Operations platforms as needed
• Serve as a trusted resource for ongoing user support and best-practice guidance.

Cross-Functional Support

• Collaborate closely with Sales, Marketing, Managed Care, Finance, and leadership to support commercial execution.
• Participate in sales meetings, planning sessions, and plan-of-action meetings as needed.
• Identify opportunities for process improvement, automation, and scalability as the organization grows.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Analytics, Information Systems, or a related field.
• 3-5+ years of experience in Sales Operations, Commercial Operations, or analytics roles, preferably within the pharmaceutical or healthcare industry.
• Hands-on experience with Veeva CRM, MMIT, and Power BI strongly preferred.
• Advanced proficiency in Microsoft Excel (including complex formulas and data modeling); SQL experience preferred.
• Strong understanding of sales force structure, targeting, incentive compensation, and CRM processes.
• Demonstrated ability to manage vendors and cross-functional stakeholders.
• Strong communication and training skills, with the ability to explain technical concepts to non-technical audiences.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proactive, collaborative team player with a strong sense of ownership and accountability.

Work Location:

This position is based at our Basking Ridge, NJ site. It is an office-based role, requiring presence 5 days a week. The selected candidate must be able to commute to Basking Ridge, NJ

Salary Range

Aucta Pharmaceuticals considers a combination of education, experience, internal equity, and external market data when determining compensation.

• Base Salary: $80,000 – $110,000 (commensurate with experience)
• Bonus Incentive: 10%

Benefits

Aucta offers a competitive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off (PTO)

Aucta Pharmaceuticals is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please refrain from forwarding unsolicited resumes from agencies to Aucta Pharmaceuticals. Aucta is not liable for any fees incurred from the use of resumes from this source. We only compensate agencies with whom we have a formal agreement. For recruitment inquiries, please reach out directly through this post

Applications will be accepted until the position is filled.

Job Description :

We are seeking an experienced Salesforce Technical Architect to lead the design, development, and implementation of scalable Salesforce solutions across Sales, Service, Experience, and Platform capabilities. The ideal candidate will combine deep technical expertise with strong architectural and stakeholder management skills to deliver secure, high-performing, and future-ready Salesforce ecosystems.

Key Responsibilities

• Define end-to-end Salesforce technical architecture aligned with business and enterprise architecture standards

• Design scalable, secure, and high-performing Salesforce solutions across multiple clouds

• Translate business requirements into technical designs, architecture diagrams, and implementation roadmaps

• Establish integration patterns using REST/SOAP APIs, middleware, and event-driven architectures

• Lead technical design and development across Salesforce clouds:

o Sales Cloud

o Service Cloud

o Experience Cloud

o Data Cloud (preferred)

o Agent Force

• Guide best practices for Apex, Lightning Web Components (LWC), Visualforce, Flows, and integrations

• Govern code quality, performance, security, and deployment standards

• Architect integrations with external systems (ERP, legacy systems, data warehouses, third-party apps)

• Design data migration strategies, data models, and data governance frameworks

• Ensure data security, sharing models, and compliance with enterprise standards

• Act as the technical authority during project delivery, supporting development teams and resolving complex issues

• Collaborate with business stakeholders, product owners, solution architects, and enterprise architects

• Mentor developers and technical leads, conducting design and code reviews

• Support CI/CD pipelines, DevOps, and release management processes

Required Qualifications

• 12+ years of Salesforce platform experience

• 6+ years in a Salesforce Technical Architect or Lead Architect role

• Proven experience delivering large-scale, complex Salesforce implementations

• Hands-on experience with Apex, LWC, integrations, and Salesforce security model

• Strong expertise in:

o Apex, SOQL, SOSL

o Lightning Web Components (LWC)

o Salesforce security, sharing, and performance optimization

o REST/SOAP APIs, OAuth, SSO

• Experience with middleware tools (MuleSoft, Boomi, Informatica, etc.)

• Knowledge of DevOps tools (Git, CI/CD pipelines, Copado, Gearset, etc.)

• Must have acquired multiple Salesforce Certification including, Salesforce Integration Architecture Designer, Salesforce Data Architecture & Management Designer, Platform Developer II, Additional cloud certifications are a plus. Salesforce Certified Technical Architect (CTA) or progress toward CTA

• Experience with Salesforce Data Cloud, AI / Einstein, or Industry Clouds

• Prior experience in consulting or global delivery models

• Exposure to regulated industries (Financial Services, Healthcare, Utilities, Manufacturing, Logistics etc.)

• Strong communication and stakeholder management skills

• Ability to lead technical discussions with both technical and non-technical audiences

• Problem-solving mindset with attention to detail

• Experience working in distributed, remote teams

• Experience with Salesforce Data Cloud, AI / Einstein, or Industry Clouds

• Prior experience in consulting or global delivery models

• Exposure to regulated industries (Financial Services, Healthcare, Utilities, etc.)

• Competitive salary and performance-based incentives

• Opportunities to work on enterprise-scale Salesforce transformations

• Continuous learning, certification support, and career growth

Customer Service & Operations Manager

Location: Edison, NJ (On-site)

Employment Type: Full-Time

Salary Range: $110,000 – $125,000 annually (commensurate with experience)

About the Role

The Customer Service & Operations Manager is a hands-on leadership position responsible for overseeing warehouse customer service, daily operations, third-party logistics (3PL) coordination, and overall facility management.

This role ensures seamless day-to-day warehouse operations, outstanding internal and external customer experiences, and a safe, clean, and well-maintained facility. The ideal candidate is bilingual in English and Spanish, has strong experience in 3PL environments, and is comfortable leading diverse teams in a fast-paced warehouse setting.

Key Responsibilities

Warehouse Operations & Customer Service

• Oversee daily warehouse activities including receiving, storage, order picking, packing, routing, and shipping to meet service and fulfillment targets.
• Manage customer service activities related to orders, shipment status, inventory discrepancies, damages, and escalations.
• Serve as the primary liaison between internal stakeholders and the 3PL warehouse partner, ensuring adherence to SLAs, KPIs, and service expectations.
• Monitor performance metrics and drive continuous improvement initiatives to enhance efficiency and accuracy.
• Collaborate cross-functionally with Operations, Transportation, Inventory, Sales, and Customer Care teams.
• Ensure accurate inventory control, including cycle counts, reconciliation, and support for internal and external audits.

Facilities Management & Maintenance

• Conduct and support regular facility walk-throughs to ensure compliance with safety, cleanliness, and operational standards.
• Ensure the warehouse facility remains clean, organized, safe, and fully operational.
• Partner with facility and maintenance vendors as needed to address repairs, upkeep, and operational improvements.

Leadership & Team Development

• Supervise, coach, and mentor warehouse and customer service staff to achieve performance and development goals.
• Manage staffing levels, scheduling, and labor planning to meet fluctuating operational demands.
• Maintain a visible, hands-on presence on the warehouse floor to support the team and operations.
• Utilize bilingual communication skills to support, engage, and develop a diverse workforce.

Qualifications & Education

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Bilingual in English and Spanish (speaking, reading, and writing) strongly preferred.
• 3–5 years of experience managing operations in a 3PL warehouse environment with responsibility for teams of 10+ staff.
• Proven experience in warehouse operations, customer service, facilities, or logistics management.
• Previous people management and/or vendor management experience strongly preferred.
• Working knowledge of WMS/ERP systems, warehouse processes, building systems, and safety standards.
• Proficiency in Microsoft Office and operational reporting tools.
• Experience with continuous improvement methodologies (e.g., Lean, process improvement) is a plus.

Skills & Competencies

• Strong leadership, coaching, and communication skills.
• Customer-focused mindset with strong analytical and problem-solving abilities.
• Effective vendor and 3PL relationship management capabilities.
• Highly organized, adaptable, and detail-oriented.
• Comfortable balancing strategic oversight with hands-on execution.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 30 lbs as part of daily warehouse activity.

Desired Characteristics

• Demonstrates honesty, integrity, and accountability; actions and decisions are consistent and transparent.
• Acts as a true ambassador for the organization and its brands, with a strong sense of responsibility and professionalism.
• Self-motivated and able to creatively solve problems in a fast-paced environment.
• Curious and eager to learn; consistently seeks to understand processes and improve them.
• Accountable for both results and the methods used to achieve them.
• Flexible and adaptable; open to new ideas, challenges, and change.

Pay: $175K+ annually ($150K-$175K base + up to 20% performance bonus), and full benefits.

Location: Onsite 5 days (7a-4p) a week in Northern NJ

Client: Exceptionally successful national manufacturing brand

This is a confidential search for a hands-on Plant Manager to lead operations at:

A custom metal fabrication facility serving large-volume clients (very unique job shop with custom projects).

This facility specializes in sheet metal, tubing, and wire component fabrication, with capabilities including laser cutting, NC punching, brake forming, roll forming, TIG/MIG welding, spot welding, grinding, and in-house powder coating.

Job Summary

We are seeking a strategic, operationally strong manufacturing leader with deep experience in metal fabrication and a strong commitment to safety, quality, and continuous improvement. This role requires an accountable and results-driven professional who can lead teams, manage plant budgets, and drive operational efficiency in a fast-paced production environment.

The ideal candidate thrives on problem-solving, builds high-performing teams, and delivers operational excellence.

What You Will Do

• Direct and oversee daily plant operations including production, maintenance, quality control, inventory, and shipping/receiving
• Develop and implement strategies to improve productivity, reduce waste, optimize costs, and ensure on-time delivery
• Establish and monitor KPIs (scrap rates, downtime, safety metrics, throughput, etc.) and implement corrective actions
• Develop and manage plant budgets and capital expenditures
• Ensure compliance with federal, state, and local regulations including OSHA and workplace standards
• Drive Lean Manufacturing and continuous improvement initiatives
• Oversee preventive maintenance programs to ensure equipment reliability
• Lead, mentor, and develop management staff and production personnel
• Partner cross-functionally with Sales, Engineering, and Supply Chain to align plant performance with business goals
• Manage vendor and contractor relationships

What It Takes to Succeed

• Bachelor’s degree in Engineering, Manufacturing, Business, or related field (or equivalent experience)
• 7–10+ years of progressive leadership experience in manufacturing
• Strong experience in metal fabrication operations (machining, welding, forming, stamping, finishing)
• Demonstrated leadership and team development capability
• Knowledge of workplace safety and regulatory compliance

Preferred Experience

• Lean / Six Sigma certification
• ERP / MRP systems experience
• Experience in union environments (if applicable)

Work Environment

Manufacturing facility environment requiring regular presence on the production floor and adherence to PPE and safety standards.

General Manager — Residential & Commercial HVAC/Plumbing Services

Location: On-site in Northern New Jersey (convenient to Passaic, Morris, Essex & Sussex Counties)

Compensation: $175K base + substantial performance-based bonus + full benefits

Overview

A privately held, multi-division HVAC and plumbing services company is seeking a hands-on, results-oriented operational leader to oversee business performance, workforce management, and process improvement. The company provides installation, repair, and maintenance services for both residential and commercial customers. This role leads a 25+ person team—including technicians, field supervisors, customer service, and sales—and supports dozens of active service calls and projects at any given time.

Role Summary

The General Manager will take operational ownership of a fast-growing service organization known for responsiveness, technical expertise, and high-quality workmanship. You will align people, systems, financial goals, and customer service expectations to drive growth, operational efficiency, and long-term profitability.

Key Responsibilities

• Lead budgeting, forecasting, and financial performance with a focus on revenue, margins & net income
• Oversee fleet, tools, inventory, and HVAC/plumbing equipment acquisition, utilization, and maintenance
• Manage and develop service managers, dispatch, customer service, install crews, and plumbing/HVAC division leads
• Strengthen lead generation, scheduling, estimating, proposal workflows, and project intake processes
• Utilize software, automation tools, CRM/field service platforms, and AI to improve efficiency and proposal turnaround time
• Define and track KPIs across operations—technician productivity, close rates, callbacks, customer satisfaction, job profitability, etc.
• Maintain smooth communication between the office, warehouse, service technicians, and install teams
• Support expansion into new service offerings, territories, verticals, or maintenance contract programs—including recruiting and process design
• Partner closely with the CEO to execute strategic initiatives and long-term vision
• Ensure compliance with safety standards, licensing requirements, manufacturer guidelines, and industry best practices

Ideal Background

• 10+ years of operational leadership in HVAC, plumbing, mechanical contracting, or related trades
• Experience serving both residential customers and commercial/industrial accounts
• Proven success managing field technicians, office staff, and multiple revenue-generating divisions
• Strong people leadership—coaching, motivating, developing, and retaining teams
• Familiarity with estimating, service agreements, maintenance contracts, permitting, and bid responses
• Systems-oriented mindset—comfortable building processes, enforcing accountability, and scaling operations
• Experience using dispatching, scheduling, CRM, or workflow management platforms; interest in automation tools and AI
• Strong recruiting instincts and industry network to identify and hire top technicians and managers

Who Will Thrive in This Role

• Hands-on leaders who enjoy spending time in the field, visiting job sites, and understanding operations firsthand
• Problem-solvers who build, refine, and optimize systems—not just maintain the status quo
• Motivators who inspire performance, trust, communication, and teamwork without micromanaging
• High-accountability operators who prioritize responsiveness, safety, professionalism, and customer experience
• Builders who are energized by growing teams, scaling processes, and strengthening culture from the inside out