Sales Jobs in Merrifield, VA

121 positions found

PT Clerk - Pick From Store - 0249
✦ New
Salary not disclosed
Annandale, VA 3 hours ago
Who Is Giant?
With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.
Giant's mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community.
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Why Work at Giant?
At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people.
Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.
We proudly host Business Resource Groups (BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities.
Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes.
We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.
Not Specified
Sales Account Executive Entry Level
✦ New
Salary not disclosed
Arlington, Virginia 3 hours ago

Imagine walking into a sales environment surrounded by motivated, thoughtful, and passionate individuals committed to improving our clients' financial futures.

As an Account Executive, you pick up the phone and engage with high-net-worth individuals who expressed interest in Fisher Investments materials.

Using sales techniques, youll determine the investors' goals, educate them on our services, and set a meeting with our outside sales team.The Opportunity:The Account Executive position is both a rewarding and engaging role.

Surrounded by professionals and mentors, you will grow your sales skills, build relationships within the firm, and control your career path.

This is an in-office job located in Plano, TX where you will report to your manager who will sit in the pod with you and guide you in the sales process.

Based on a salary plus uncapped-commission pay structure, you have the comfort of some guaranteed income with the possibility that accompanies uncapped, performance-based commission.Simply put: The harder you work, the more you earn.The Day-to-Day:Communicate Fishers value proposition to high-net worth investors to arrange meetings with regional sales partnersControl your career trajectory and increase firm growth while bettering the financial well-being of potential clientsWork in a vibrant atmosphere with like-minded peers and be rewarded through competing in a meritocracyYour Qualifications:No prior sales experience or industry knowledge neededDrive results: You have experienced personal and professional successInstill Trust: You understand how to earn the trust of others, and look out for others best interestsCommunication: You are engaging and can connect with a wide array of audiencesPersuade: You use compelling arguments to gain the support and commitment of othersCommitted: You meet challenges head-on.

You learn from your setbacks and work towards improvementWhy Fisher Investments:We work for a bigger purpose: bettering the investment universe.

We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification.

It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:100% paid medical, dental and vision premiums for you and your qualifying dependentsA 50% 401(k) match, up to the IRS maximum20 days of PTO, plus 10 paid holidaysFamily Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder careFISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

Not Specified
Hospice Care Consultant Family and Physician Liaison
✦ New
🏢 Gentiva
Salary not disclosed
Fairfax, VA 1 day ago
Overview:

Educate. Advocate. Drive Meaningful Hospice Referrals.

 

We are seeking a Hospice Care Consultant – Physician and Family Liaison to join our team. Reporting directly to the AVP of Business Development, you will focus on building strong relationships with physician practices, nurse practitioners, and their support teams to drive early and appropriate hospice referrals. You will serve as a brand ambassador, educating referral sources on hospice services while ensuring patients and families receive compassionate care.

 

Key Responsibilities:

  • Execute consultative selling strategies to develop sustainable relationships with physicians, nurse practitioners, and healthcare decision-makers.

  • Develop, implement, and evaluate strategic marketing and referral plans to meet budgeted admissions, census, revenue, and growth goals.

  • Collaborate with clinical and operational teams to support hospice programs and ensure quality patient care.

  • Represent the company at community events, physician offices, and professional meetings to promote hospice services.

  • Educate healthcare providers, patients, and families about hospice benefits, clinical outcomes, and care services through presentations, in-services, and one-on-one meetings.

  • Track referrals, admissions, and compliance with corporate, local, and federal regulations.

  • Assist with physician and public education programs to increase community outreach.

About You:

Qualifications:

  • Bachelor’s degree in business, marketing, communications, or related field preferred; or equivalent experience.

  • Minimum 2 years of experience in physician referral development, healthcare marketing, or sales.

  • Proven track record of successfully developing relationships with physicians and nurse practitioners.

  • Knowledge of hospice, community resources, and patient-centered care practices.

  • Strong consultative marketing, communication, and organizational skills.

Skills & Competencies:

  • Excellent verbal and written communication skills with diverse audiences.

  • Strong relationship-building and networking skills within healthcare communities.

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data systems.

  • Ability to manage multiple priorities and work independently in a fast-paced environment.

  • Sensitivity to the needs of terminally ill patients and their families.

Licenses & Certifications:

  • Valid driver’s license and automobile liability insurance coverage.

We Offer:

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

  • Competitive Pay
  • 401(k) with Company Match
  • Career Advancement Opportunities
  • National & Local Recognition Programs
  • Teammate Assistance Fund

 

Additional Full-Time Benefits:

  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement or Fleet Vehicle Program
  • Generous Paid Time Off + 7 Paid Holidays
  • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
  • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
  • Free Continuing Education Units (CEUs)
  • Company-paid Life & Long-Term Disability Insurance
  • Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

Apply Today:
If you are a motivated, compassionate professional with a proven ability to build physician and community relationships, submit your application now and start your journey with our team.

Legalese:
  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet state specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace

 

Location: Heartland Hospice Our Company:

 

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

  • Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
  • Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
  • Home health care: Heartland Home Health
  • Advanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

permanent
Retail Sales Associate
✦ New
Salary not disclosed
Schedule: Part time
Availability: Morning, Afternoon, Evening (Includes Weekends).
Age Requirement: Must be 18 years or older
Location: McLean, VA
Address: 1835 Capital One Drive South
Pay: $16.50 - $17 / hour
Job Posting: 03/18/2026
Job Posting End: 03/20/2026
Job ID: R0274324

EARN A BONUS UP TO $500! Hiring immediately!
Customers tell us they choose Wegmans for the helpful people in our stores and the freshest ingredients possible! As a team member in one of our perishable departments, you will educate customers on great-tasting products and healthy meals options. The departments we're hiring for may include Bakery, Cheese, Deli, Meat, Produce, Seafood and more! If you love working in a fast-paced and dynamic environment Wegmans is the place for you!
What You'll Do

* Provide incredible service by greeting customers, answering questions, and offering product suggestions
* Maintain department cleanliness in accordance with company food safety guidelines
* Properly store, rotate and stock perishable items to ensure freshness

At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*

* Paid time off (PTO) to help you balance your personal and work life
* Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
* Health care benefits that provide a high level of coverage at a low cost to you
* Retirement plan with a 401(k) match
* A generous scholarship program to help employees meet their educational goals
* LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position. +
At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans. Comprehensive benefits*

* Paid time off (PTO) to help you balance your personal and work life
* Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
* Health care benefits that provide a high level of coverage at a low cost to you
* Retirement plan with a 401(k) match
* A generous scholarship program to help employees meet their educational goals
* LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Not Specified
Loan Sales Specialist
✦ New
Salary not disclosed
Alexandria 1 day ago
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role  

- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

- Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals

- Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs

- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations

- Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems

- Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude

- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:    

- High School Diploma or GED     

Preferred: 

- Sales, Collections or Customer Service experience   

- Bilingual - Spanish   

Location: On site   

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.    

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

- Up to 4% matching 401(k)  

- Employee Stock Purchase Plan (10% share discount)  

- Tuition reimbursement  

- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)

- Paid sick leave as determined by state or local ordinance, prorated based on start date

- Paid holidays (7 days per year, based on start date)

- Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.  

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. 

Key Word Tags   

Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee  
permanent
Customer Service Representative
✦ New
Salary not disclosed
Arlington, VA 1 day ago

As a Customer Service Specialist, you will be the trusted partner our Members rely on. You’ll research and resolve member inquiries regarding existing policies through multiple channels—including phone, e-mail, mail, and in person—while providing timely, professional, and empathetic support. With each interaction, you will demonstrate Navy Mutual’s unwavering commitment: to protect those who defend us.

You will also document all interactions and insights in our CRM system, ensuring accuracy, transparency, and opportunities for continuous service improvement.


Key Responsibilities

  • Deliver exceptional customer service by accurately addressing inquiries across phone, email, mail, and in-person channels.
  • Efficiently navigate multiple systems—including Outlook, CRM/Salesforce, policy administration platforms, imaging systems, call center tools, calculators, and illustration systems—to resolve member needs.
  • Maintain strong working knowledge of the full life cycle of Life and Annuity products, such as Billing & Collections, Distributions, and In-force processes.
  • Counsel and assist Members with policies at risk of lapse or termination; oversee reinstatements and handle all contract-related activities and in-force illustrations.
  • Proactively reach out regarding address changes, billing matters, and statement notices.
  • Educate Members and their families on military benefits and Navy Mutual products; refer potential sales opportunities to appropriate representatives.
  • Represent Navy Mutual with professionalism and empathy, ensuring every Member feels valued, informed, and supported.

Qualifications

  • Bachelor’s degree and/or 3–5 years of call center and customer service experience.
  • Life insurance expertise preferred.
  • Strong understanding of call center operations, processes, and tools—including CRM and multi-queue phone systems.
  • Exceptional attention to detail; committed to accuracy and high-quality service.
  • Independent thinker and problem-solver with the ability to juggle multiple inquiries and adapt to changing needs.
  • Professional, composed, and customer-focused—even under pressure.
  • Self-directed, motivated, and driven to go the extra mile to support Members and Navy Mutual’s mission.
Not Specified
Senior Demand Planner
✦ New
🏢 JOOLA
Salary not disclosed
North Bethesda, MD 1 day ago

JOOLA is seeking a Senior Demand Planner to play a critical role in driving forecast accuracy, optimizing inventory levels, and supporting scalable growth across our global business. This role will partner closely with cross-functional teams—including Product, Sourcing, and Sales—to align supply with demand in a fast-paced, high-growth environment.

The ideal candidate brings strong analytical capabilities, a proactive mindset, and the ability to translate market insights into actionable planning strategies.


Responsibilities:


  1. Demand Forecasting & Analysis
  • Develop and maintain SKU-subsidiary level demand forecasts in monthly increments, incorporating historical data, market trends, and subsidiary input.
  • Validate forecasts with subsidiary leaders to ensure alignment with local market dynamics (e.g., regional promotions, cultural trends).
  1. Cross-Functional Collaboration
  • Partner with the sourcing team to translate demand plans into actionable production schedules and sourcing strategies.
  • Work with the product development team on assortment planning, including phase-in/phase-out recommendations for SKUs.
  1. Executive Reporting & Insights
  • Prepare and present demand forecast insights to executives, highlighting trends, seasonal patterns, gaps, risks, and opportunities.
  • Provide actionable recommendations to address forecast variances and capitalize on emerging market opportunities.
  1. Process Optimization
  • Identify and mitigate risks (e.g., supply chain disruptions, tariff changes) impacting demand plans.
  • Implement tools and methodologies to improve forecast accuracy and operational efficiency.
  1. Regional Market Expertise
  • Monitor regional economic, cultural, and competitive factors influencing demand (e.g., holidays, regulatory changes).


Qualifications:


Education & Experience

  • Bachelor’s degree in Supply Chain Management, Business, Statistics, or related field. Master’s degree or MBA preferred.
  • 4+ years in demand planning, inventory management, or supply chain roles, preferably in multinational organizations.
  • Experience in US and American markets, with knowledge of regional logistics, consumer behavior, and regulatory environments.

Technical Skills

  • Proficiency in demand planning tools (e.g., SAP IBP, Oracle Demantra, Kinaxis) and ERP systems (e.g., SAP, Oracle).
  • Advanced Excel skills (PowerQuery, pivot tables, macros) and data visualization tools (Power BI, Tableau).
  • Strong understanding of statistical forecasting methods (e.g., moving averages, regression analysis).

Soft Skills

  • Excellent communication skills to collaborate with global teams and present insights to executives.
  • Analytical mindset with attention to detail.
  • Fluency in English.

Preferred Qualifications

  • APICS/IBF certification (e.g., CPIM, CSCP).
  • Experience using Python libraries (e.g., Pandas, NumPy, statsmodels, scikit-learn, fbprophet) to build demand forecasting models
  • Experience in consumer goods, retail, or manufacturing industries.


About JOOLA:


JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

Not Specified
Director of Compensation
✦ New
Salary not disclosed
Herndon, VA 1 day ago

Sparks Group has partnered with a leading Government Contractor seeking a Senior Director of Compensation. If you have 7+ years of experience in compensation management with significant experience in developing and administering sales compensation plans including bonuses, commissions, or other incentive programs, along with executive compensation expertise, this is the ideal role for you.

Key Responsibilities:

  • Lead the development and implementation of compensation strategies, policies, and programs to attract, retain, and motivate top talent.
  • Design, communicate, implement, and administer sales compensation plans, including bonus structures, commissions, and other incentives.
  • Provide guidance and oversight on executive compensation programs, including long-term incentives, equity awards, and executive pay benchmarking.
  • Analyze and benchmark compensation data to ensure competitive positioning in the marketplace.
  • Collaborate with senior leadership to design compensation plans that align with business goals, performance, and market trends.
  • Conduct thorough pay equity analysis and work to ensure internal equity and external competitiveness across all levels.
  • Write, update, and maintain compensation policy documents, ensuring they are clear, compliant, and aligned with company goals.
  • Provide expert guidance and counsel to HR business partners, managers, and leadership on compensation matters.
  • Oversee the development and maintenance of compensation-related reports, dashboards, and metrics.
  • Lead the administration of annual compensation review cycles, including salary planning, merit increases, and bonus programs.
  • Manage the creation and maintenance of salary ranges and structures to ensure internal consistency and external competitiveness.
  • Stay current with compensation trends, regulations, and best practices to ensure compliance and competitiveness.
  • Drive projects and initiatives that streamline and improve compensation processes and systems.
  • Utilize Workday compensation tools to administer and manage compensation programs effectively.

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field (Master’s preferred).
  • 7+ years of experience in compensation management, with a strong background in designing and implementing compensation programs, including sales compensation and executive compensation.
  • In-depth knowledge of compensation principles, market trends, and relevant legislation (e.g., FLSA, EEO, FMLA).
  • Proven experience developing, communicating, implementing, and administering sales compensation plans (bonuses, commissions, incentives).
  • Understanding of pricing and labor category analysis and market pricing within a government contractor setting and proposal response activities.
  • Experience in designing and managing executive compensation programs.
  • Strong analytical skills with the ability to interpret data and make strategic decisions.
  • Advanced proficiency in compensation tools, HRIS (especially Workday), MS Excel (pivot tables, VLOOKUP, etc.) and Sharepoint.
  • Ability to write, update, and maintain clear and compliant compensation policy documents.
  • Ability to think strategically and act tactically with a focus on delivering high-quality results.
  • Highly focused on data quality and producing first-class, well considered and comprehensive work product. Able to make solid judgement working with and engaging cross-functional resources while communicating with stakeholders in all projects and processes.
  • Preferred Qualifications:
  • Certified Compensation Professional (CCP) designation is required, PHR and SHRM-CP certification
  • Experience with Workday HRIS or comparable systems
Not Specified
Manager, Inforce Policyholder Services
✦ New
🏢 Navy Mutual Aid Association
Salary not disclosed
Arlington, VA 1 day ago

The Manager, Inforce Policyholder Services leads policy-level servicing and contract administration across the Association’s life insurance and annuity products. This role is responsible for ensuring accurate, timely, compliant, and risk‑controlled execution of policy changes, disbursements, and complex servicing transactions, while fostering a strong service culture and driving operational excellence.

This is a highly visible leadership role in a regulated environment, ideal for a seasoned insurance operations leader who combines technical expertise with people leadership, process discipline, and a commitment to exceptional member service.

What You’ll Do

Under the direction of the Director of Operations, you will:

Leadership & Team Management

  • Lead and support a team of inforce servicing professionals, including senior specialists and annuity-focused roles
  • Provide daily coaching, performance feedback, and development support to ensure high-quality, compliant outcomes
  • Manage workload allocation, PTO requests, timecards, performance evaluations, and corrective actions as needed
  • Foster a culture of accountability, compliance, documentation excellence, and member-focused service

Policy Servicing & Disbursements

  • Oversee all policy change requests, including beneficiary and ownership changes, assignments, contract updates, and corrections
  • Manage regulated, high-impact servicing functions, including POA processing, policy conversions, 1035 exchanges, illustrations, loan and cash value inquiries, and statement generation
  • Ensure accurate and compliant processing of all outgoing financial transactions, including disbursements, policy loans, partial withdrawals, and full surrenders
  • Oversee tax-related transactions and corrections, coordinating closely with Finance to ensure accurate IRS reporting

Compliance, Risk & Controls

  • Ensure adherence to insurance regulations, internal controls, and Association policies
  • Maintain audit-ready documentation and support internal and external audits
  • Implement and monitor fraud prevention controls related to policy changes and disbursement activity
  • Manage research and resolution of accounting items generated through servicing or disbursement activity

Operations & Continuous Improvement

  • Track daily production metrics, KPIs, KRIs, and SLAs; provide reporting and insights to leadership
  • Identify operational gaps, process improvements, and system enhancement needs
  • Develop, maintain, and enhance clear operating procedures and documentation
  • Serve as a subject-matter expert on policy administration, disbursements, and contract servicing

Collaboration & Industry Engagement

  • Partner across Operations, Finance, Sales, and Compliance to resolve complex, escalated cases
  • Handle escalated member inquiries promptly, professionally, and in alignment with escalation protocols
  • Stay informed on industry regulations, best practices, and emerging trends through trade groups and forums

What We’re Looking For

Required Qualifications

  • Bachelor’s degree in Business or related field and 3+ years of life insurance policy administration experience
  • OR
  • 7+ years of direct life insurance policy administration experience
  • Minimum 3 years of experience directly managing staff, including coaching, performance management, and corrective action
  • Deep knowledge of life insurance and annuity contracts, disbursements, taxation, and servicing requirements
  • Strong analytical, organizational, and documentation skills
  • Sound judgment and strong understanding of compliance in a regulated environment
  • Ability to manage competing priorities with exceptional attention to detail
  • Advanced working knowledge of Microsoft Excel

Preferred Qualifications

  • Industry designations such as FLMI, ACS, PCS, or CLU
  • Experience with budget management
  • Demonstrated ability to analyze, summarize, and clearly communicate complex insurance topics and data
Not Specified
Junior Customer Service Representative III-w2 Only
✦ New
Salary not disclosed
Reston, VA 1 day ago

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

  • W2 Contract, 12 Months
  • This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
  • Work Schedule: 08:00 am- 05:00 pm


Overview

  • Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.


Responsibilities:

  • Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
  • Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
  • Processing complex orders, returns, and exchanges accurately and efficiently.
  • Resolving escalated customer complaints or issues in a timely and effective manner.
  • Acting as a point of contact for other customer service representatives for guidance and support.
  • Mentoring and training junior customer service representatives.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Analyzing customer feedback and trends to identify areas for improvement.
  • Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
  • Keeping up-to-date with product knowledge, industry trends, and company policies.


Required Skills & Experience

  • Junior Level experience required.
  • Need prior large volume of utility call center experience
  • Previous customer service experience/call center experience.
  • Handling Inbound and Outbound calls
  • Solid understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Strong customer focus.
  • Ability to handle difficult or challenging situations with professionalism and empathy.


Benefits Information

  • Medical Insurance; Vision Insurance; Dental Insurance
  • 401K Retirement Plan (Discretionary Match Offered)
  • Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
  • Employee Referral Bonus
  • Bi-Weekly Direct Deposit
  • Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.


nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Not Specified
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