Sales Jobs in Devon, PA

We are seeking an analytical and results-driven Supply Chain Planner with experience managing demand forecasting, production planning, and inventory optimization to support efficient operations and high service levels. The successful candidate will analyze sales trends, coordinate closely with suppliers and cross-functional teams, and align supply plans with demand forecasts through the S&OP process. This role plays a critical part in identifying supply risks, resolving fulfillment challenges, and driving improvements in on-time delivery performance.

Responsibilities

• Monitor demand signals and identify changes in customer demand to assess impacts on material replenishment strategies and production planning.
• Continuously refine demand forecasts to reduce costs, minimize excess inventory, and ensure optimal product availability.
• Participate in the Sales & Operations Planning (S&OP) process to align supply plans with demand forecasts and identify potential supply risks.
• Develop mitigation strategies to address supply constraints and maintain service levels.
• Manage daily communication with manufacturing facilities regarding purchase orders, estimated arrival times, and order adjustments (pull-ins, push-outs, and quantity changes).
• Develop weekly execution plans to convert order backlog into shipped revenue while maintaining production efficiency.
• Identify and resolve operational or supply chain constraints impacting order fulfillment and delivery timelines.
• Analyze historical sales data to identify trends and seasonality, supporting the development of accurate demand forecasts.
• Partner with Purchasing and Procurement teams to ensure material availability aligns with production schedules.
• Monitor key supply chain metrics and drive improvements in on-time shipment performance and inventory efficiency.

Qualifications

• Bachelor’s degree in Supply Chain Management or a related field.
• 5–7+ years of experience in production planning, operations, supply chain management, or inventory planning.
• Strong understanding of Collaborative Planning, Forecasting, and Replenishment (CPFR) principles.
• Experience analyzing sales and operational data to generate insights and develop performance dashboards.
• Ability to develop and manage KPIs that drive supply chain performance and operational improvements.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.

Design and Mechanical Engineer – Medical Devices

Join a global leader medical device company. Design and manufacture technology used in spine and orthopedic surgeries

You will work on the design and development of surgical implants and instruments, collaborating with engineers, surgeons, and cross-functional teams to bring innovative products to market.

Full‑time | W2 | M-F 8am- 5pm | On site Audubon PA (outside of Philadelphia)

Qualifications

• 4+ years of mechanical and medical device design engineering experience.
• II and III medical device experience
• Experience with CREO or SolidWorks for mechanical design and documentation.
• Experience working within regulated environments (ISO 13485 / FDA).
• Ability to work in both engineering and clinical environments, including operating rooms and labs
• Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, Bioengineering, or related field.

Benefits:

Visa sponsorship supported within US

W2 contract

Audubon, PA (outside Philadelphia)

Bonus for relocation within US and annual bonuses

Work directly with surgeons

Full product development lifecycle exposure

Key Responsibilities

Product Development

• Lead the design and development of surgical instruments and implants using CAD software (CREO).
• Develop and maintain project plans and FDA-compliant Design History Files (DHF).
• Perform design verification and validation to ensure designs meet technical specifications.
• Manage assigned projects to ensure timely completion while maintaining compliance with regulatory requirements.
• Collaborate with internal prototype teams and external vendors for rapid prototyping and testing.
• Support preparation of regulatory submissions to the FDA.

Customer Engagement

• Work directly with surgeons and clinical users to gather product feedback and translate clinical needs into design requirements.
• Participate in product launches, sales training, and customer visits.
• Support surgical cases in the operating room to observe device performance and identify opportunities for improvement.

Cross-Functional Collaboration

• Partner with marketing and product management to develop market strategies and forecasts.
• Collaborate with operations and manufacturing to support production and commercialization.
• Conduct competitive and industry research to ensure innovative product development.

Product Lifecycle & Sustaining

• Support the lifecycle management of commercialized products.
• Drive design improvements, cost reduction initiatives, and engineering changes.
• Work closely with Quality, Regulatory, Manufacturing, and Supply Chain teams to ensure product performance and compliance.

The IN group is here to support you specifically with the recruitment and hiring process for job opportunities. Our role is focused on guiding you through these steps. If you have any questions related to your application or next steps in the hiring process,

Apply, and please feel free to reach out.

Manager, Merchandise Execution

Springfield, VA

Full time Schedule

$57,435 - $95,550 Annually*

* based on job, location, and schedule

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Style Merchandise Execution ensures that every Macy's store customer enjoys an exceptional shopping experience. They lead a team in ensuring merchandise is presented attractively. Responsible for overseeing all merchandising activities, including product movement, price changes, signage, visual execution, event set-up, and reverse logistics, they bring creativity, visual flair, and trend knowledge to create inspiring fashion displays. They also cultivate a supportive work environment for an inclusive team, using coaching, training, and positive management to motivate and inspire.

What You Will Do

• Apply your fashion and merchandise execution experience and knowledge to drive sales and profits
• Implement optimal merchandise execution standards by interpreting seasonal and monthly execution guides and tailoring them to store architecture and product assortment
• Lead the communication, execution, and training of visual merchandising directives, merchandising standards for each business category, and brand partner requirements to ensure the store floor is customer-ready at all times
• Create stunning store displays using various resources
• Strategize on pricing, signage, visual presentation, events, and merchandising
• Provide strategic support for Own Your Style fixtures, fashion trends, and setups
• Lead DEI initiatives through mannequin and trend presentations that inspire customers to discover their personal style
• Document your work with photos to create visual resources that educate and inspire others
• Train the Manager of Sales & Customer Service on merchandising execution standards and techniques
• Interview, hire, train, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish work strategy; provide insight and decision support; direct and manage the team to meet or exceed performance and behavioral expectations; address and resolve concerns
• Coach team members in effective merchandising techniques
• Manage inventory, including receipt flow, placement, and stockroom organization
• Work a flexible retail schedule, including days, evenings, weekends, and holidays
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Fashion and Merchandise Execution: Ability to apply experience and knowledge to drive sales and profits through effective merchandising

Visual Merchandising: Proficiency in leading the communication, execution, and training of visual merchandising directives to ensure a customer-ready store environment

Strategic Thinking: Ability to strategize on pricing, signage, visual presentation, events, and overall merchandising to enhance sales and customer experience

Trend Awareness: Knowledge and support for fashion trends and Own Your Style initiatives to drive customer engagement

Documentation and Communication: Capability to document work effectively with photos and communicate clear strategies and expectations to the team

Leadership and Team Development: Proficiency in managing, coaching, developing, and motivating a diverse team to achieve performance goals

Inventory Management: Skill in managing inventory flow, placement, and organization to optimize store operations

Effective Communication: Strong skills in communication, writing, and presenting ideas clearly and persuasively

Sense of Urgency: Understanding of prioritization and urgency in a retail environment

Team Collaboration: Enthusiasm for working collaboratively with customers and colleagues to achieve store goals

Technical Proficiency: Competence in using Microsoft suite, computers, and handheld devices for daily operations and communication

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in retail
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays.

Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Retail Sales Manager

Position Overview

At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Sales Managers at CarMax come from many different backgrounds but they all share our commitment to achieving results through our people-first mentality. We’ll build on your experience with six to nine months of sales manager training. You will learn in store and through business rotations, working alongside sales consultants and more experienced managers before taking on your own team. We’re looking for outstanding communicators with leadership and interpersonal skills, who have proven their ability to manage sales metrics and sales people and who want to share in the success of a ground-breaking retail business.

Role Responsibilities

· Lead a commissioned team and work alongside other sales managers to achieve strong sales results for your location

· Recognize the skills and goals of each of your team members and work with them to build a development plan

· Analyze and track sales performance to meet targets

· Solve problems and look for new opportunities to ensure our customers receive the best possible experience

Required Qualifications

· At least three years of management experience

· Experience in a sales environment

· Execute long- and short-term sales strategies

· Experience in establishing action plans to drive performance of sales

· Communicate clearly and effectively

· Motivate, inspire and get buy-in from others

· Flexibility to provide cover for store opening hours, including evenings and weekends

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Additional Job Description

Inspire exceptional performance

At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

We have over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

Massage License Renewal Reimbursement

All equipment, tools, linens, and supplies provided

Tips paid out the same day

Life Insurance

Supplemental Insurance

Employer contribution to medical insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to put people first! Our Massage services and enhancements elevate not only our clients' experiences, but our Massage Therapists' experience as well! Our Massage Therapists use additional tools such as Hot Stones, Himalayan Salt Stones, CBD Oil, and more to deliver customized treatments to our guests and valued members. Our commitment to the safety and comfort of our Massage Therapists and our clients is unmatched in the industry, and includes extensive annual background checks, annual ethics training, the use of our Attention Button system in every spa, and more.

We offer a competitive compensation package designed to reward your contributions and drive your success.

• Base Salary: Enjoy a base service (50-minute Swedish massage) rate ranging from $20.00-$25.00, tailored to reflect your experience and skills.
• Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Upgrades range from $3-$8, depending on the service. Our top performers typically earn an additional $6-$9 per hour from upgrades.
• Tips: Enjoy average tips ranging from 18% to 25% of the nonmember price. Credit card tips come directly to you via our partner, Tippy. The average tip on our base service is $20-$30 and goes up incrementally with upgrades.

Total Average Earnings: With our competitive base rate and uncapped commission structure, our full-time high performing Massage Therapists typically earn an average total annual compensation ranging from $65,000 to $88,000, depending on individual performance (based on 30 service hours/week). Our part-time high performing Massage Therapists typically earn an average total annual compensation ranging from $33,000 to $44,000, depending on individual performance (based on 15 service hours/week).

• Maintain an active Massage Therapy license, and adhere to state/county licensing laws and regulations
• Carry your own massage liability insurance
• Commit to our \"Key Ingredients\" as the standard for communicating with and empowering each client during their massage service
• Customize a treatment plan based on each individual client's needs to deliver quality results
• Create an excellent experience through your friendly and helpful attitude
• Effectively communicate with clients, spa management, and staff
• Achieve sales and performance goals as outlined by spa leadership
• Participate in hands-on training as well as workshops and webinars
• Maintain professionalism and cleanliness of treatment rooms and common areas

We can't wait to meet you! Visit us in person at 4831 West Chester Pike, Newtown Square, PA 19073.

• Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
• Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
• Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
• Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
• Develop business relationships with field team to maximize coverage of shared targets.
• Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
• Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
• Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
• Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
• Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
• Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
• Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
• All other duties as assigned.
  
  

• Bachelor's degree from an accredited college or university OR equivalent experience
• 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
• Experience selling in the Cardiovascular space preferred
• Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
• Excellent communication & rapport building skills.
• Ability to articulate complex clinical data.
• Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
• Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
• Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
  
  

About Strata Company: 

Strata is a direct mail organization with over 30 years of experience helping brands connect with their customers in meaningful, measurable ways. What started as a best-in-class mail production business has evolved into something more: a data-driven, martech-enabled marketing partner. 

Today, we blend the power of physical mail with marketing technology, data, analytics, and digital integration to create smarter campaigns and stronger results. We’re growing—and we’re looking for a Sales Executive who’s excited to grow with us. 

About the Role: 

We’re seeking a Sales Executive with direct mail and print industry experience who excels at building relationships, growing accounts, and uncovering opportunity over time. This role requires a strong understanding of how to expand client spend through trust, consistency, and strategic guidance—not just initial wins. 

This position is ideal for a true salesperson—someone comfortable leading conversations, guiding strategy, and closing business—without needing to be the technical owner of every marketing technology detail. You’ll be supported by an Account Manager and internal production, data, and technology teams, allowing you to stay focused on relationship-building, opportunity development, and revenue growth. 

You’ll be responsible for developing and expanding relationships with clients and prospects that have strong upside potential, identifying opportunities to increase engagement, campaign volume, and service adoption over time. Confidence in selling direct mail, print, and data-driven marketing strategies—and in helping clients see the long-term value of those programs—is essential. 

What you will do: 

• Actively develop new business, building your own pipeline through outreach, networking, referrals, and strategic prospecting 
• Identify opportunities to expand spend, services, and campaign sophistication within assigned accounts 
• Translate client needs into integrated marketing solutions, combining direct mail, data, and martech capabilities 
• Collaborate closely with all internal teams (production, data, technology, operations, and design) to fully understand our services and represent them accurately and effectively 
• Leverage client engagements to inform and influence how our products and services evolve, understanding that sales plays a role in shaping what we offer 
• Educate clients on best practices in direct mail, campaign timing, targeting, and measurement 
• Stay informed on market trends, industry shifts, and changes in client behavior to guide conversations and solution design 
• Maintain accurate pipeline management, forecasting, and CRM documentation 
• Meet or exceed individual sales goals tied to account growth and new revenue 

How You Show Up in This Role: 

• You’re comfortable owning client relationships and driving revenue conversations 
• You lead with curiosity, listening first and recommending second 
• You can confidently sell direct mail and integrated marketing strategies without needing to be the technical builder 
• You’re organized, consistent, and proactive in managing follow-ups and opportunities 
• You collaborate well with internal partners and respect the handoff between sales and execution 
• You’re motivated by growth, accountability, and long-term client relationships 
• You thrive in a growing organization where processes are evolving and initiative matters 

Required Qualifications and Skills: 

• 3–7+ years of B2B sales experience, preferably in direct mail, print, or marketing services 
• Proven experience growing existing accounts and developing long-term client relationships 
• Confidence selling direct mail and campaign-based marketing solutions 
• Consultative, solution-oriented sales approach 
• Strong communication, presentation, and relationship-building skills 
• Experience working with CRM tools and managing a sales pipeline 
• Comfortable collaborating with account managers, production teams, and technical specialists 
• Marketing technology experience is a plus, but not required — training and internal support provided 

Benefits:  

• Opportunity to join a fast-growing company with leading edge technology and facilities 
• Healthcare Insurance: health, dental, and vision 
• 401K plan with match 
• Highly competitive performance-based bonuses/compensation programs 
• Paid Time Off  
• Remote work potential 

Position: Account Manager

Location: Malvern, PA (4 days a week on-site)

Permanent role

Overview

We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results.

Key Responsibilities

• Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion.
• Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring.
• Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management.
• Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance.
• Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions.
• Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting.
• Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios.
• Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions.
• Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets.
• Prepare and deliver sales presentations, proposals, and account performance reports.
• Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention.

Qualifications

• 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth.
• Proven success managing enterprise accounts and high-volume IT contract hiring programs.
• Demonstrated ability to close new business and expand existing accounts.
• Strong consultative selling skills, including needs discovery, solution positioning, and negotiation.
• Experience qualifying technical hiring requirements and managing large hiring pipelines.
• Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to operate effectively in fast-paced, performance-driven environments.

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate