Sales Jobs in Cypress, TX
47 positions found — Page 5
P
Remote Insurance Sales - 4-Day Workweek
Salary not disclosed
Job Description
Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we're looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you're a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. If you're prepared to unlock your full potential, let us show you how to build a lucrative and rewarding future.
Why Join Platinum?
Four-Day Workweek
Travel Monday–Thursday to meet with farmers and small business owners, then enjoy your weekends off. Say goodbye to the daily grind and hello to a work-life balance that lets you recharge and spend time on what matters most.
Uncapped Earning Potential
This is a commission-based role, and many of our new reps earn $75,000 or more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income.
Ongoing Support & Resources
Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You'll also benefit from generous bonuses, annual renewal income, and luxury travel incentives for high achievers.
Cutting-Edge AI Training
Get an edge on the competition with our new AI-driven training platform. You'll receive personalized feedback, interactive coaching, and real-time support to help you master Platinum's proven 10-step sales system—faster and more confidently than ever before.
Your Day-to-Day
1. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum's supplemental insurance solutions.
2. Leverage Our 10-Step Sales Process: Follow a time-tested system that helps you identify prospects, deliver compelling presentations, and close more sales—backed by our powerful AI training.
3. Stay Motivated & Collaborate: Work within a supportive, team-based culture that celebrates wins, shares best practices, and drives everyone to reach new heights.
What You'll Enjoy
- High Earning Potential, No Caps: Earn based on your performance and ambition, without hitting a salary ceiling.
- Residual Income: Benefit from ongoing earnings long after closing a sale, creating a steady income stream.
- Advancement Opportunities: Rise quickly through the ranks and take on leadership roles as you prove your abilities.
- Quarterly Vacations: Earn the chance to recharge on exciting getaways with fellow top performers.
- Company Trips & Events: Enjoy travel and experiences on us—bring a significant other along, all expenses paid.
- Weekends Off: A Monday–Thursday work schedule means you get every weekend free for family time or relaxation.
Who Thrives Here
- Go-Getters: You bring the hunger, discipline, and drive needed to excel in a commission-based environment.
- Clear Communicators: You can connect with people from various backgrounds, build trust, and explain concepts in a simple, relatable way.
- Continuous Learners: You're excited to leverage AI-based training and mentorship to refine your skills and grow quickly.
- Flexible Travelers: You're comfortable with overnight travel Monday–Thursday and are 18+ years old.
Ready to Take the Leap?
If the idea of earning what you're worth, mastering an innovative sales system, and enjoying a 4-day workweek excites you, we'd love to hear from you! Apply today and discover how Platinum can help you unlock a thriving career in sales.
About Platinum
Platinum Supplemental Insurance specializes in helping individuals, families, and businesses secure their financial futures through supplemental coverage. By bridging the gaps left by traditional health plans, Platinum's products offer peace of mind when unexpected health issues arise. With a people-first mentality, robust training programs, and a commitment to growth, Platinum provides the ideal environment for sales professionals to excel—no matter where they're starting from.
Join the Platinum team and see for yourself why so many have launched fulfilling, lucrative sales careers with us.
Remote working/work at home options are available for this role.
Not Specified
S
Store Manager - Spencer's
Salary not disclosed
Hourly rate ranges from $18.98
- $19.23 per hour and is dependent upon qualifications and experience.
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Discount Merchandise, College Scholarship Award.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's The Store Manager is responsible for establishing and maintaining Guest Services.
The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.
The minimum age requirement for a Store Manager is 21.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Prior retail management experience is required.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
- $19.23 per hour and is dependent upon qualifications and experience.
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Discount Merchandise, College Scholarship Award.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's The Store Manager is responsible for establishing and maintaining Guest Services.
The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.
The minimum age requirement for a Store Manager is 21.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Prior retail management experience is required.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
Not Specified
N
Account Manager
Salary not disclosed
Nucor is North America's largest recycler and most diversified steel and steel products company.
Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.
About Us: Texas Port Recycling is a division of the Nucor Corporation is a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability.
Fortune Magazine recently ranked Nucor No.
1 on their list of the World’s Most Admired Companies in our industry.
The key to Nucor’s success is that we care about the safety and well-being of our teammates and customers, the health and protection of our environment, and the relationships we establish in the communities where we live and work.
At the heart of every Nucor division are the dedicated people who make up our team.
We are seeking a creative, motivated, and dedicated teammate to join our team.
We offer you a challenging and rewarding work environment where you can contribute to the success of over 30,000 Nucor teammates.
WATCH THIS VIDEO FOR MORE INFORMATION Best Benefits in the Business: Paid Weekly with Bonus and Profit Sharing Clearly defined career pathways with unlimited growth opportunities Paid Training Company provided uniforms and PPE Paid Vacation – 3 weeks after 1 year Paid Holidays – 10 per year and 1 personal day Parental Leave Tuition Reimbursement
- $5,250 year for teammates, $2625 for spouses Scholarship Program – Every child of a Nucor teammate is eligible for $4000 per year Low-cost medical, dental, vision after 30 days Company-paid life and disability insurance Company matching 401(k) plan Employee stock purchase plan – we match 10% of your purchase Go to to learn more! Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Responsible for developing and maintaining relationships with accounts to effect best possible service to customers through face-to-face and inside sales.
Become an expert in your marketplace and communicate market forecast to the commercial team.
Interact with corporate personnel and customers to resolve administrative problems (contract changes, special payment terms, and truck schedules).
Present business opportunities to effect strong customer relations and profitability for the Company.
Remain current with the metal recycling industry by reading publications and participating in trade associations.
Must be able to handle multiple priorities while providing a high level of support to the customer in a fast-paced environment and must have the willingness to go the extra mile learning the scrap metal recycling industry.
Need to be comfortable negotiating pricing in a fast pace environment.
Take initiative to make an impact by purchasing thousands of tons of material monthly.
Minimum Requirements: Bachelor’s degree in a Business-related field is strongly preferred but equivalent experience will be considered.
Minimum 2 years of experience in business-to-business sales Preferences: A safety minded awareness and attitude Customer service experience is a plus.
Exceptional communication and professional presentation skills required Must be self-motivated, decisive, and able to work well under pressure and meet critical deadlines.
Our Commitment to a Drug-Free Workplace: Employment is contingent upon successfully passing a pre-employment drug screening, which includes both urine and hair follicle testing.
Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.
About Us: Texas Port Recycling is a division of the Nucor Corporation is a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability.
Fortune Magazine recently ranked Nucor No.
1 on their list of the World’s Most Admired Companies in our industry.
The key to Nucor’s success is that we care about the safety and well-being of our teammates and customers, the health and protection of our environment, and the relationships we establish in the communities where we live and work.
At the heart of every Nucor division are the dedicated people who make up our team.
We are seeking a creative, motivated, and dedicated teammate to join our team.
We offer you a challenging and rewarding work environment where you can contribute to the success of over 30,000 Nucor teammates.
WATCH THIS VIDEO FOR MORE INFORMATION Best Benefits in the Business: Paid Weekly with Bonus and Profit Sharing Clearly defined career pathways with unlimited growth opportunities Paid Training Company provided uniforms and PPE Paid Vacation – 3 weeks after 1 year Paid Holidays – 10 per year and 1 personal day Parental Leave Tuition Reimbursement
- $5,250 year for teammates, $2625 for spouses Scholarship Program – Every child of a Nucor teammate is eligible for $4000 per year Low-cost medical, dental, vision after 30 days Company-paid life and disability insurance Company matching 401(k) plan Employee stock purchase plan – we match 10% of your purchase Go to to learn more! Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Responsible for developing and maintaining relationships with accounts to effect best possible service to customers through face-to-face and inside sales.
Become an expert in your marketplace and communicate market forecast to the commercial team.
Interact with corporate personnel and customers to resolve administrative problems (contract changes, special payment terms, and truck schedules).
Present business opportunities to effect strong customer relations and profitability for the Company.
Remain current with the metal recycling industry by reading publications and participating in trade associations.
Must be able to handle multiple priorities while providing a high level of support to the customer in a fast-paced environment and must have the willingness to go the extra mile learning the scrap metal recycling industry.
Need to be comfortable negotiating pricing in a fast pace environment.
Take initiative to make an impact by purchasing thousands of tons of material monthly.
Minimum Requirements: Bachelor’s degree in a Business-related field is strongly preferred but equivalent experience will be considered.
Minimum 2 years of experience in business-to-business sales Preferences: A safety minded awareness and attitude Customer service experience is a plus.
Exceptional communication and professional presentation skills required Must be self-motivated, decisive, and able to work well under pressure and meet critical deadlines.
Our Commitment to a Drug-Free Workplace: Employment is contingent upon successfully passing a pre-employment drug screening, which includes both urine and hair follicle testing.
Not Specified
S
Senior Assistant Store Manager
🏢 Spencer's
Salary not disclosed
Hourly rate ranges from $16.75
- $17.00 per hour and is dependent upon qualifications and experience.
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
The Assistant Store Manager is responsible for establishing and maintaining Guest Services.
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.
This position will work up to 38 hours per week.
The minimum age requirement for an Assistant Store Manager is 18.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Prior retail and or management experience is required.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
- $17.00 per hour and is dependent upon qualifications and experience.
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
The Assistant Store Manager is responsible for establishing and maintaining Guest Services.
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.
This position will work up to 38 hours per week.
The minimum age requirement for an Assistant Store Manager is 18.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Prior retail and or management experience is required.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
Not Specified
S
Sales Associate - Spencer's
🏢 Spencer's
Salary not disclosed
Hourly rate ranges from $10.75
- $11.00 per hour and is dependent upon qualifications and experience.
Benefits include: Contest Prize Awards, 401K Plan with Company Match, Employee Assistance Program, 30% Merchandise Discount.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's ?The Sales Associate is responsible for maintaining Guest Services as per Company Standard.
The Sales Associate will support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss prevention in adherence to all Company policies and procedures.
The minimum age requirement for this position is 17.
The physical demands of the job require climbing ladders, lifting up to 50 pounds and may require 8 hours of standing/walking.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
- $11.00 per hour and is dependent upon qualifications and experience.
Benefits include: Contest Prize Awards, 401K Plan with Company Match, Employee Assistance Program, 30% Merchandise Discount.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's ?The Sales Associate is responsible for maintaining Guest Services as per Company Standard.
The Sales Associate will support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss prevention in adherence to all Company policies and procedures.
The minimum age requirement for this position is 17.
The physical demands of the job require climbing ladders, lifting up to 50 pounds and may require 8 hours of standing/walking.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
Not Specified
S
Assistant Store Manager - Spencer's
🏢 Spencer's
Salary not disclosed
Hourly rate ranges from $14.75
- $15.00 per hour and is dependent upon qualifications and experience.
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services.
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.
The minimum age requirement for an Assistant Store Manager is 18.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Prior retail and or management experience is required.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
- $15.00 per hour and is dependent upon qualifications and experience.
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award.
All Bonuses, Awards and Benefits subject to qualifications and eligibility.
Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services.
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.
The minimum age requirement for an Assistant Store Manager is 18.
The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Prior retail and or management experience is required.
As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law.
Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.
Not Specified
Logistics CSR
Salary not disclosed
Summary The Customer Service Representative Interacts with customers, sales, engineering and production through telephone, email and personal contact to provide information in response to inquiries about Goodman products.
Resolves customer questions, complaints and requests, frequently involving some policy interpretation.
Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
Builds and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
This position requires helping with multiple tasks in multiple areas as needed and working well under pressure.
*Shipping/Transportation, Engineering/Sales, Customer service & Export Support! PO experience
***LNG support experience is a plus Responsibilities May include: Respond to inquiries through telephone, web, email, mail, and/or face to face contact with customers.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates
- ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Create, update and maintain customer accounts within our database applications.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
Determine customer requirements and expectations in order to resolve customer issue.
Serve as a liaison between customers and Goodman Manufacturing.
Provide accurate and timely follow up to all customers.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Escalate matters that need immediate attention to the Lead or Supervisor Expand knowledge of HVAC products and keep current with latest trends within the industry Work positively with all levels of management and peers to ensure the department is effectively working as a team to deliver the highest level of service possible and drive continuous process improvements.
Follow company policies and procedures.
Performs other duties as assigned.
Nature and Scope Works under minimal supervision.
Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
Analyzes data to identify trends and errors and make corrections.
Knowledge and Skills Effective and high quality Customer Service/Relationship management skills Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Developing rapport and effective listening skills, good phone and e-mail etiquette Professionalism – patience, poise and tact and ability to deal with high volume customer traffic Strong working knowledge with Microsoft Office (Outlook, Excel, Word) as well as working knowledge of data base applications including 10 key data entry.
Effective verbal and written communication skills including business acumen Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately process orders and respond to inquiries Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols Completes a variety of assignments.
Typically recurring tasks and standardized activities.
Ability to recognize if deviation from accepted practice and procedure is required.
Develops knowledge in areas of specialization and applies basic knowledge of set procedures and processes pertaining to own area.
Current knowledge of HVAC, Duct, Fiberglass and/or HVAC Services is preferred Effective organizational skills and time management skills including ability to prioritize and multi-task and ability to work with a sense of urgency High level of attention to detail and accuracy Ability to analyze and interpret data Good math skills – to ensure calculations are accurate Ability to use good judgement and strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Ability to understand and follow procedures, work instructions and company policies Required Skills
*All experience must be recent and listed in resume Proficient in MS Office (MS Excel is a large part of this position) 3+ Years Logistics CSR experience (Import and Export) 3+ Years Customer Service experience SAP experience Letters of credit Experience assisting Sales and Engineering with Quotes Multitasking and wearing many hats
Resolves customer questions, complaints and requests, frequently involving some policy interpretation.
Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
Builds and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
This position requires helping with multiple tasks in multiple areas as needed and working well under pressure.
*Shipping/Transportation, Engineering/Sales, Customer service & Export Support! PO experience
***LNG support experience is a plus Responsibilities May include: Respond to inquiries through telephone, web, email, mail, and/or face to face contact with customers.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates
- ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Create, update and maintain customer accounts within our database applications.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
Determine customer requirements and expectations in order to resolve customer issue.
Serve as a liaison between customers and Goodman Manufacturing.
Provide accurate and timely follow up to all customers.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Escalate matters that need immediate attention to the Lead or Supervisor Expand knowledge of HVAC products and keep current with latest trends within the industry Work positively with all levels of management and peers to ensure the department is effectively working as a team to deliver the highest level of service possible and drive continuous process improvements.
Follow company policies and procedures.
Performs other duties as assigned.
Nature and Scope Works under minimal supervision.
Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
Analyzes data to identify trends and errors and make corrections.
Knowledge and Skills Effective and high quality Customer Service/Relationship management skills Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Developing rapport and effective listening skills, good phone and e-mail etiquette Professionalism – patience, poise and tact and ability to deal with high volume customer traffic Strong working knowledge with Microsoft Office (Outlook, Excel, Word) as well as working knowledge of data base applications including 10 key data entry.
Effective verbal and written communication skills including business acumen Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately process orders and respond to inquiries Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols Completes a variety of assignments.
Typically recurring tasks and standardized activities.
Ability to recognize if deviation from accepted practice and procedure is required.
Develops knowledge in areas of specialization and applies basic knowledge of set procedures and processes pertaining to own area.
Current knowledge of HVAC, Duct, Fiberglass and/or HVAC Services is preferred Effective organizational skills and time management skills including ability to prioritize and multi-task and ability to work with a sense of urgency High level of attention to detail and accuracy Ability to analyze and interpret data Good math skills – to ensure calculations are accurate Ability to use good judgement and strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Ability to understand and follow procedures, work instructions and company policies Required Skills
*All experience must be recent and listed in resume Proficient in MS Office (MS Excel is a large part of this position) 3+ Years Logistics CSR experience (Import and Export) 3+ Years Customer Service experience SAP experience Letters of credit Experience assisting Sales and Engineering with Quotes Multitasking and wearing many hats
Not Specified
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