Sales Jobs in Colma, CA

Customer Service Executive Assistant

Millbrae, CA 94030

We are seeking a detail-oriented, empathetic, and tech-savvy Customer Service Executive Assistantto support our customers. In this role, you'll be the first point of contact for resolving customer inquiries, processing orders, troubleshooting customer service questions, and ensuring an exceptional shopping experience. You will work through email, chat, phone, and eCommerce platforms to deliver fast, helpful, and personalized service.

RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via email, live chat, phone, and social media
• Assist customers with order placement, product questions, tracking, returns, and exchanges
• Resolve customer complaints and issues effectively and escalate when necessary
• Monitor and update order status, shipping details, and inventory in the eCommerce system
• Document interactions and maintain accurate records in CRM systems
• Collaborate with warehouse, logistics, and internal teams to resolve fulfillment or inventory issues
• Proactively identify patterns in customer feedback and recommend improvements
• Maintain a thorough knowledge of products, promotions, policies, and procedures
• Support online reviews, feedback management, and loyalty inquiries
• Meet performance metrics such as response time, resolution time, and customer satisfaction

QUALIFICATIONS:

• At least 5+ years of customer service experience (eCommerce, hospitality, or retail a plus)
• Excellent written and verbal communication skills with a focus on customer service
• Meticulous attention to detail and superior organizational skills
• Proficiency in current sales software (ACT, Salesforce, SAP), MS Office (Word and Excel), and Ai platforms (OpenAI)
• Familiarity with eCommerce platforms (e.g., Shopify) and Helpdesk software (e.g Gorgias), a plus
• Knowledge of QuickBooks desktop, a plus
• Typing speed of at least 50 words per minute
• Responsible and organized
• Must be fully vaccinated for Covid-19

COMPENSATION AND BENEFITS INCLUDE:

• Salary: base + commission, plus healthcare (PPO), dental, 401k, free Friday lunch

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req26-00122

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

The BPO Associate Partner will be focused on selling complex finance transformation (F&A, P2P, O2C, FP&A) and digital solutions (AI/Agentic) to large enterprises, targeting C-suite execs to drive significant, multi-million dollar deals through full cycle consultative selling and building robust pipelines.

The main responsibilities focus on:

• 
  
• Build up BPO pipeline - Hold client meetings to present IBM BPO as well build up client relationship
  
• Develop client solutions and IBM offer with the BPO solutioning team to reflect client requirements and needs
  
• Run contracting process with clients
  
• Oversee delivery of small to medium deals with support of the IBM BPO delivery team
  

This Job can be performed from anywhere in the US.

• 
  
• Significant experience (10+ years relevant F&A BPO) in sales pursuit and deal shaping, with a proven track record in selling complex managed services or BPO solutions.
  
• Strong management consulting and strategic thinking abilities, including the capacity to architect innovative solutions and manage organizational change.
  
• Excellent leadership, communication, and problem-solving skills, with experience in managing cross-functional and often global teams.
  
• Strong financial acumen, an understanding of budgeting and forecasting, and the ability to translate business requirements into high-performing solutions.
  

As Above.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Currently, we are looking for a Senior Oracle Cloud Financials Solution Architect to join our team. This is a key role playing an integral part in our growing Oracle ERP practice. This is a full‑time position that can sit anywhere in the United States. Must be willing to travel to support clients onsite as needed.

The ideal candidate will have operated in a senior Architect capacity previously, is someone who can anticipate needs and take action to drive deliverables for continued project success. This position needs a leader who will not only architect solutions on implementations but also be part of a senior task force to help the practice grow. This includes maximizing sales opportunities by architecting and acting as the lead in creating Proposals, presenting and implementing Oracle ERP Cloud solutions to potential customers. The individual should be able to play multiple roles, be able to work in a very fast‑paced, enriching environment and is looking for a career rather than just a job.

The Solution Architect is responsible for the overall solution identification and architectural design for assigned projects and initiatives. Key responsibilities of the role are as follows:

• 
  
• Support client engagements to provide subject matter expertise in Oracle Cloud Financials implementations.
  
• Assume accountability for the solution design and the successful implementation of the full solution for on Oracle Cloud ERP Projects. May include hands‑on development, design, prototyping and/or other efforts required to keep the project on a successful track.
  
• Ensure that the proposed solution meets the client’s requirements, is architecturally complete, and all architectural risks are quantified within their assigned area.
  
• Ensures that the solution aligns with and utilizes the portfolio offerings that result in profitable revenue growth.
  
• Work with client stakeholders to evaluate the solution requirements and supports the management and traceability of requirements during the engagement
  
• Review Customer’s current process and the requirement and design customer specific solutions based on industry specific best practices
  
• Act as a technical interface to the client and assumes a proactive role for developing business opportunities.
  
• Lead implementation team in the execution of testing cycles including ensuring the completeness in the development of testing scenarios, test cases and test scripts.
  
• Implements quality solutions that meet the requirements and advises clients on AST offerings, strategy, designs, implementation approaches and alternatives / tradeoffs.
  
• Work with Project Manager and provide input to the project plan and work breakdown structure and assist in managing timelines and milestones to ensure timely completion of all deliverables
  
• Identify opportunities for new or follow‑on business and assists in creating change orders.
  
• Provide thought leadership to the growth of the Practice
  
• Participate in strategic planning activities and business case development.
  
• Participate in strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.
  
• Perform responsibilities including solution proposal management, solution design, solution review, risk analysis, proposal preparation and client presentations.
  
• Provide technical oversight for technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.
  
• Assumes a proactive role for developing business opportunities. Assists in presales cycles by creating architectural demo’s, effort estimates and proposal development.
  
• Maintains knowledge of technologies, industry trends, standards and design techniques.
  

• 
  
• 10+ years ERP implementation experience
  
• Played a Senior Solution Architect role on a minimum of 2 full lifecycle Oracle Cloud implementation projects in the USA
  
• Public Sector domain (city/state/local/county government) experience considered an asset
  
• Knowledge and experience in GASB Accounting and Reporting, Encumbrance Accounting, Fund Accounting, Projects and Grants Accounting and Management
  
• Hands‑on technologist with strong background in designing and building modular, scalable, testable enterprise systems in in Oracle Cloud Financials
  
• Ideal to have project exposure to other Cloud module areas such as: Supply Chain and HCM Applications
  
• Ability to work in a fast‑paced environment with a diverse group of people
  
• Capability to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed
  
• Excellent verbal and written communication skills, including ability to communicate clearly and concisely to all audiences of all levels, spanning from technical peers to executive management
  
• Organized and detailed oriented
  
• Ability to fully utilize Microsoft Office (Word, Excel, PowerPoint)
  
• Ability to adapt to new projects quickly with a can‑do, jump‑right‑in attitude
  
• Ability to work on multiple projects concurrently
  
• 4‑year Bachelor degree (or equivalent experience)
  

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Scribe is at a pivotal point in its growth, and we’re hiring a Director of Finance to help define how the company scales from here. This role will own company-wide planning, forecasting, and play a central role in shaping how we invest, prioritize, and grow as the business doubles in size. You’ll partner closely with our GTM teams to translate growth ambitions into clear financial tradeoffs and outcomes. This role is designed for someone who wants real ownership, real judgment, and the opportunity to build the financial operating rhythm for the next phase of a high-growth B2B SaaS company.

This role sits at the center of how Scribe plans, invests, and scales. As Director of Finance, you’ll own much of the company’s financial planning and analysis muscle, ensuring the business is making clear, disciplined decisions as we rapidly scale.

You’ll be responsible for the full lifecycle of planning — from building the annual operating plan and forecasts to ensuring they remain accurate over time. This means holding teams accountable to performance, driving re‑forecasting when reality diverges from plan, and helping leadership understand the tradeoffs behind their choices. Finance is expected to be the arbiter of truth, and this role plays a central part in making sure the organization is operating from a single, trusted financial view.

This is a hands‑on, high‑ownership role. You’ll work closely with leaders across GTM, Accounting, and Operations to translate strategy into execution, surface risks and opportunities, and force clarity when alignment stalls. While the role does not start with a large team, it carries broad influence, visibility, and responsibility — and offers the opportunity to shape how finance operates as the company scales.

• 
  

• Drive the planning process, including the annual operating plan, rolling forecasts, budgets, and long‑range planning, and hold teams accountable when performance diverges from plan

  
  

• Lead the development and maintenance of financial models to support strategic decision‑making, ensuring alignment with the company’s growth objectives

  
  

• Identify and apply opportunities for AI and automation across finance to improve forecasting accuracy, decision speed, and how insights are delivered to the business

  
  

• Collaborate with cross‑functional teams to translate financial insight into action by surfacing tradeoffs, recommending paths forward, and pushing decisions to be made when ambiguity or misalignment persists

  
  

• Partner closely with Sales, Marketing, and RevOps on revenue forecasting, capacity planning, and unit economics to ensure GTM plans are grounded in financial reality

  
  

• Enhance existing financial processes and systems to streamline operations and improve data accuracy, fostering a culture of accountability and performance; implementing planning tools, systems, and processes as scale demands

  
  

Success in this role looks like better decisions across the company: clearer plans, fewer surprises, stronger alignment, and leadership confident in where and how to invest.

Hybrid (2-3 days a week) out of our San Francisco HQ.

This role is best suited for someone who thrives in ambiguity, takes ownership seriously, and uses financial insight to drive real business outcomes. You don’t just analyze what’s happening — you push the business toward what should happen next.

You’ll be a great fit if:

• 
  

• You have 10+ years of progressive finance experience with a background in FP&A, corporate finance, investment banking, consulting, and/or PE

  
  

• You’ve owned financial planning at a high‑growth company and are comfortable being accountable for keeping plans accurate as the business evolves

  
  

• You’re comfortable taking a point of view in ambiguity — synthesizing messy inputs, setting assumptions, and driving alignment

  
  

• You consistently push beyond reporting to answer the “so what” and influence how the business prioritizes and invests

  
  

• You’re deeply hands‑on and builder‑minded, comfortable building models, processes, and structure from scratch

  
  

• You partner effectively with GTM leaders, understanding how sales, marketing, and revenue dynamics translate into financial outcomes

  
  

• You operate with ownership and bias to action, leading cross‑functional initiatives and communicating complex ideas clearly

  
  

• Experience building and leading teams in fast‑paced startup environments

  
  

If you’re reading this thinking, “that’s exactly how I operate,” we’d love to meet you.

This role isn’t for everyone, and that’s intentional. It will be a great fit for the right person — and frustrating for the wrong one.

This role may not be for you if:

• 
  

• You prefer to focus on reporting and analysis rather than owning outcomes and driving decisions

  
  

• You’re most comfortable staying within a clearly defined “lane” and don’t enjoy stepping across functional “lines”

  
  

• You’re most comfortable operating with a clear playbook and well‑defined processes — much of this role involves building structure where it doesn’t yet exist

  
  

• You like to provide input but are uncomfortable pushing for clarity or forcing decisions when alignment stalls

  
  

• You’re looking for a role with a large team or formal people management from day one; this is a hands‑on, player‑coach role to start

  
  

• You’re uncomfortable with priorities shifting as the business grows and new information emerges

  
  

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently.

We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work.

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values:

• 
  

• Accelerate impact

  
  

• Raise the bar

  
  

• Make our users heroes

  
  

• Clear is kind

  
  

• Rapid learning machine

  
  

• One team one dream

  
  

We use trusted market data and a tiered location system to ensure competitive, equitable pay. The range below reflects this; your specific offer will depend on experience, pay parity, and location.

The starting salary range for this role is $220,000 - 260,000 base + equity.

• 
  

• Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet.

  
  

• Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long‑term success.

  
  

• Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.

  
  

• Time to recharge: Flexible paid time off, plus company holidays to rest and reset.

  
  

• Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.

  
  

• Support for growing families. Paid parental leave to help you care for and bond with your growing family.

  
  

• Lunch, on us: SF‑based employees receive daily catered lunches at our office.

  
  

• Easy commutes: Commuter benefits for our office‑based team, make getting to and from HQ simpler.

  
  

• Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend.

  
  

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Aff… Employer.