Sales Jobs in Castle Hayne, NC
43 positions found
PRIMARY JOB DUTIES
1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation standards.
3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.
4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
11. Maintains confidentiality.
1.0 20% CUSTOMER SERVICE:
1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:
- Agency responds to all customers in a courteous, sensitive and respectful manner.
- Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
- Participates in community outreach activities that promote goals and objectives of the Market.
1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.
2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT
2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.
2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)
2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:
- Negotiating contracts for services that are more favorable to the Agency.
- Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
- Eliminating activities that are non-productive.
- Meeting strategic targets for direct and total cost per visit.
2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.
3.0 15% HUMAN RESOURCE MANAGEMENT
3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:
- Managing by walking around on all shifts.
- Completing employee performance appraisals when due.
- Maintaining the progressive disciplinary process with counseling and documentation.
- Applies agency policy consistently across all positions.
3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.
4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES
4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.
4.2 5% Admissions will meet or exceed annual agency goal.
4.3 5% Completes annual agency evaluation.
5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK
5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:
- Communicating in a positive and productive manner, demonstrating respect for team members.
- Managing stress and personal feelings without negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional/personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other Well Care company team members.
- Gathers feedback and input from the staff when making changes in the agency.
5.2 10% Creates an environment of accountability as evidenced by
- Staff members demonstrate OASIS competency.
- Agency demonstrated effective care planning and utilization management.
- Measures of Success are signed by all staff and implemented with monthly review for staff.
- Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.
5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.
6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION
6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:
- Being an active participant in community service projects, service clubs or associations.
- Taking leadership role in community activities.
- Being an active member in local, state and/or national professional organizations.
- Taking a leadership role in professional organizations.
JOB SPECIFICATIONS
1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.
2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.
3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.
4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.
5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.
6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.
7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.
8. Essential sensory requirements: Ability to see, hear and communicate verbally.
9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.
10. Hours of Work: Hours are flexible to meet the needs of the agency.
11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.
PRIMARY JOB DUTIES
1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation standards.
3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.
4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
11. Maintains confidentiality.
1.0 20% CUSTOMER SERVICE:
1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:
- Agency responds to all customers in a courteous, sensitive and respectful manner.
- Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
- Participates in community outreach activities that promote goals and objectives of the Market.
1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.
2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT
2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.
2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)
2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:
- Negotiating contracts for services that are more favorable to the Agency.
- Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
- Eliminating activities that are non-productive.
- Meeting strategic targets for direct and total cost per visit.
2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.
3.0 15% HUMAN RESOURCE MANAGEMENT
3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:
- Managing by walking around on all shifts.
- Completing employee performance appraisals when due.
- Maintaining the progressive disciplinary process with counseling and documentation.
- Applies agency policy consistently across all positions.
3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.
4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES
4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.
4.2 5% Admissions will meet or exceed annual agency goal.
4.3 5% Completes annual agency evaluation.
5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK
5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:
- Communicating in a positive and productive manner, demonstrating respect for team members.
- Managing stress and personal feelings without negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional/personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other Well Care company team members.
- Gathers feedback and input from the staff when making changes in the agency.
5.2 10% Creates an environment of accountability as evidenced by
- Staff members demonstrate OASIS competency.
- Agency demonstrated effective care planning and utilization management.
- Measures of Success are signed by all staff and implemented with monthly review for staff.
- Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.
5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.
6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION
6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:
- Being an active participant in community service projects, service clubs or associations.
- Taking leadership role in community activities.
- Being an active member in local, state and/or national professional organizations.
- Taking a leadership role in professional organizations.
JOB SPECIFICATIONS
1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.
2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.
3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.
4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.
5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.
6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.
7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.
8. Essential sensory requirements: Ability to see, hear and communicate verbally.
9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.
10. Hours of Work: Hours are flexible to meet the needs of the agency.
11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.
PRIMARY JOB DUTIES
1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation standards.
3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.
4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
11. Maintains confidentiality.
1.0 20% CUSTOMER SERVICE:
1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:
- Agency responds to all customers in a courteous, sensitive and respectful manner.
- Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
- Participates in community outreach activities that promote goals and objectives of the Market.
1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.
2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT
2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.
2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)
2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:
- Negotiating contracts for services that are more favorable to the Agency.
- Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
- Eliminating activities that are non-productive.
- Meeting strategic targets for direct and total cost per visit.
2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.
3.0 15% HUMAN RESOURCE MANAGEMENT
3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:
- Managing by walking around on all shifts.
- Completing employee performance appraisals when due.
- Maintaining the progressive disciplinary process with counseling and documentation.
- Applies agency policy consistently across all positions.
3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.
4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES
4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.
4.2 5% Admissions will meet or exceed annual agency goal.
4.3 5% Completes annual agency evaluation.
5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK
5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:
- Communicating in a positive and productive manner, demonstrating respect for team members.
- Managing stress and personal feelings without negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional/personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other Well Care company team members.
- Gathers feedback and input from the staff when making changes in the agency.
5.2 10% Creates an environment of accountability as evidenced by
- Staff members demonstrate OASIS competency.
- Agency demonstrated effective care planning and utilization management.
- Measures of Success are signed by all staff and implemented with monthly review for staff.
- Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.
5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.
6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION
6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:
- Being an active participant in community service projects, service clubs or associations.
- Taking leadership role in community activities.
- Being an active member in local, state and/or national professional organizations.
- Taking a leadership role in professional organizations.
JOB SPECIFICATIONS
1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.
2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.
3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.
4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.
5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.
6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.
7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.
8. Essential sensory requirements: Ability to see, hear and communicate verbally.
9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.
10. Hours of Work: Hours are flexible to meet the needs of the agency.
11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.
PRIMARY JOB DUTIES
1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation standards.
3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.
4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
11. Maintains confidentiality.
1.0 20% CUSTOMER SERVICE:
1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:
- Agency responds to all customers in a courteous, sensitive and respectful manner.
- Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
- Participates in community outreach activities that promote goals and objectives of the Market.
1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.
2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT
2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.
2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)
2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:
- Negotiating contracts for services that are more favorable to the Agency.
- Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
- Eliminating activities that are non-productive.
- Meeting strategic targets for direct and total cost per visit.
2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.
3.0 15% HUMAN RESOURCE MANAGEMENT
3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:
- Managing by walking around on all shifts.
- Completing employee performance appraisals when due.
- Maintaining the progressive disciplinary process with counseling and documentation.
- Applies agency policy consistently across all positions.
3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.
4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES
4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.
4.2 5% Admissions will meet or exceed annual agency goal.
4.3 5% Completes annual agency evaluation.
5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK
5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:
- Communicating in a positive and productive manner, demonstrating respect for team members.
- Managing stress and personal feelings without negative impact on the team.
- Maintaining positive attitude about assignments and team members.
- Promoting professional/personal growth of co-workers by sharing knowledge and resources.
- Working collaboratively and cooperating with other Well Care company team members.
- Gathers feedback and input from the staff when making changes in the agency.
5.2 10% Creates an environment of accountability as evidenced by
- Staff members demonstrate OASIS competency.
- Agency demonstrated effective care planning and utilization management.
- Measures of Success are signed by all staff and implemented with monthly review for staff.
- Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.
5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.
6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION
6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:
- Being an active participant in community service projects, service clubs or associations.
- Taking leadership role in community activities.
- Being an active member in local, state and/or national professional organizations.
- Taking a leadership role in professional organizations.
JOB SPECIFICATIONS
1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.
2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.
3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.
4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.
5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.
6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.
7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.
8. Essential sensory requirements: Ability to see, hear and communicate verbally.
9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.
10. Hours of Work: Hours are flexible to meet the needs of the agency.
11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.
Stevenson-Hendrick Honda Wilmington is dedicated to providing top-tier vehicle service and fostering a positive, growth-oriented environment for all employees.
If you have a passion for turning wrenches with enthusiasm to learn, apply today! Summary: The Lube Technician is responsible for performing express lube duties on vehicles.
Pay Range:$18.50 per hour and above (based on factors such as technician level and job performance).
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Adheres to express lube guidelines.
Performs lube, oil and filter changes by draining and replacing oil and filter, and lubricating all joints, including idler arm steering knuckles, tie rods ends and ball joints.
Reports all necessary repairs to service advisor.
Installs completed LOF reminder sticker in vehicle.
Checks battery, tire air pressure, windshield fluid, transmission fluid and power steering fluid levels and refills as needed.
Checks coolant level and refills as necessary.
Ensures that vehicle is clean and free of fluid residue or fingerprints.
Checks fluid level prior to release of vehicle to ensure proper levels.
Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Basic knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Basic Computer skills to utilize timekeeping system.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: Must be able to lift up to (50) pounds.
While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Environment Demands: Duties are performed primarily in the service area.
Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment.
May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.
Frequently interacts with service advisors and the service manager.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Ability to understand and follow technical manuals.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
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Job OverviewThe Delivery Merchandiser Trainee is a fast-paced position responsible for learning and becoming efficient in the daily duties of route delivery and merchandising in all disciplines, including stocking and facing products on shelves and displays, in coolers and cooling vaults. This individual should be capable of giving route relief when and where needed, as well as being prepared to take a permanent route assignment in any route delivery discipline.
Duties & Responsibilities- Learn to drive a Class A CDL vehicle and obtain required licensing within 10 weeks of training start date. Under supervision learn processes, and gain the skills necessary to service customers using all equipment utilized in the delivery process such as invoicing using a handheld device; begin and end of shift check-in, out accounting procedures for cash and paperwork accountability. Properly secure company assets and inventory, and while safely and properly handling products upon delivery at customer locations
- Learn and develop merchandising habits and techniques to ensure customer and consumer satisfaction while ensuring Company merchandising standards are met and understand how to execute commercial plans in our customer's outlets
- Develop good rotation practices and the importance of point of sales such as racks and shippers; learn how to effectively build and maintain displays of our products, product facing, and brand order along with proper backroom management of our products
- Develop customer service skills by working with our customers to understand their needs and communicating back to the appropriate manager any customer service issues
- Responsible for appropriate behavior while executing job functions, promoting personal safety, and the safe use of needed equipment. Learn and adhere to company standards on safety, equipment safety, and proper usage and learns all Federal Motor Carrier Safety Administration rules regarding DOT and Hours of Service
- Beverage, delivery industry knowledge
- Customer management
- Continuous improvement and initiative
- Sales ability
- Safety-focused
- Previous route delivery, direct store delivery, stocking, merchandising products, or retail management experience is strongly preferred
- Strong customer service skills
- Must be self-motivated with a high degree of integrity and be able to perform job duties with minimal supervision on a timely basis
- Must reflect dependability, initiative, professional demeanor, and the ability to exercise sound judgment
- Ability to work in a fast-paced, continuous lifting environment
- Ability to lift, up to, 75 pounds, repeatedly and multiple times a day
- Availability and willingness to work some weekends holidays
- Valid driver's license for your state of residency and excellent driving history reflected in the seven-year Motor Vehicle Report will be reviewed
- The ability to obtain a Commercial Driver's License (Class A CDL), not required for hire
- Ability to pass and maintain D.O.T. physical requirements
Work environment will vary, including but not limited to exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Nearest Major Market: Wilmington
General Summary:
Provides friendly, knowledgeable, and prompt support for customers to achieve the required performance outcomes. Coordinate's effortsof service, management, and administrative teams.Manages pest control routes through service scheduling (regular services, extra services, new starts). Monitors schedule throughout the day to improve efficiencies and keep schedulesproductive. Follows up with customers to check satisfaction. Evaluates new pest control customers' needs, proposes properpest control solutions, and closes sales. Serves as back-up support in absence of administrative personnel.
To qualify for employment individuals must meet the basic qualifications and be able to perform the required competencies. Reasonable accommodations may be made to help people with disabilities perform in this position.
Basic Qualifications – Required:
- Read, write, speak,and comprehend English
- At least 18 years of age
- Legal to work inthe U.S.
- Possess a high school diplomaor G.E.D.
- Reliable transportation to and from work
- Available to work required days and times
- Free of any illegal drug use; zero tolerance drug policy
Basic Qualifications – Preferred:
- 2-year college degree
- 1+ year's successful experience in an office environment
Required Credentials/Certifications(s):
- Attend Registered Technician School within the first 75 days
- Pass the QualityPro exam within6 months of hire
- MCP (Microsoft CertifiedProfessional) or otherMS certification not required, but preferred
Required Knowledge:
- Reading, writing and speaking English,and basic mathematics
- Communicationtechnologies such as email and web
- Organizing and prioritizing tasks and time
- Common business software(word processing, spreadsheets, e-mail, web)
- Common office equipmentsuch as copiers,printers, faces, computers, etc.
- Proficient in serviceand sales scheduling software (PestPac and Sales CRM)
Required Skills:
- Reading, writing, arithmetic
- Organizing and managingtime
- Receiving incoming customercalls
- Calming upset customers and resolving theirissues
- Data entry and database management
- Scheduling services using scheduling software
- Typing 70 words per minute
Required Physical Abilities:
- Sit, hear, touch, talk, write,type, see close up, and use computermonitor and keyboard
Required Competencies:
Routing Support
- Scheduled regular and initial services
- Updates schedules for maximum efficiency
- Manages initial serviceschedules, contracts, and completes paperwork
- Takes calls requesting extra services and schedules appropriately
Sales Supports
- Receives calls from prospective customers, defines their pest control needsand sets up sales inspector appointments
- Telemarketing activities October through March
Information Flow
- Serves as liaisonbetween customers, PMPs,sales, and administrative teams
Collections
- Makes calls, texts,and emails to collect past due amountsand update paymentinformation
Service Support
- Identifies and communicates serious problems to management
- Follows up to ensure satisfactory service (1 call resolution)
- Produces information and summarizes activities for reports
Reception
- Assists with telephone answering as necessary due to administrative absence or high call volumes
Teamwork
- Attends and participates in company trainingmeetings
- Assists in trainingfellow CSAs and others as requested
Technical
- Effectively utilizes IT, hardware, and software programs used in the company, and coaches others.
Others
- Performs other duties as required
- Works required Saturdays
Director of Operations – Wilmington, NC – $90,000–$120,000
We are currently hiring for a Director of Operations to oversee 8 restaurant locations in the Wilmington, North Carolina market. This is an opportunity to join a well-established, high-volume casual dining brand known for strong systems, operational consistency, and a focus on delivering great guest experiences.
This role will be responsible for driving operational performance across multiple locations, developing General Managers, and ensuring each restaurant consistently meets brand standards for service, food quality, and financial results. The ideal candidate is a hands-on multi-unit leader who thrives in fast-paced environments and has a proven track record of improving performance and building strong teams.
Key Responsibilities:
- Oversee operations across 8 restaurant locations and ensure brand standards are maintained
- Lead and develop General Managers and restaurant leadership teams
- Drive performance across sales, labor, food cost, and profitability
- Conduct regular store visits and operational reviews
Qualifications:
- 5+ years of multi-unit restaurant leadership experience
- Experience overseeing high-volume restaurant locations
- Strong understanding of P&L management and operational performance
- Proven ability to lead and develop restaurant management teams
This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.
They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
College Rd, Wilmington, North Carolina 28403 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Meets dealership sales goals.
Greets customer and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
Suggests optional equipment for customer to purchase.
Computes and quotes sales price, including tax, trade-in allowance, and discount.
Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
Arranges for delivery and registration of vehicle.
Researches availability of models and optional equipment.
Engages in business development.
Addresses customer concerns.
Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Prior sales and/or customer service experience desired.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Requirements: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Environment Demands: Duties are performed throughout the premises, both indoors and outdoors and on customer test drives.
Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks.
Heavy standing work.
Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
