Sales Jobs in Carol Stream

87 positions found — Page 5

Project Manager
Salary not disclosed
Itasca, IL 1 week ago

Our client is looking for a Project Manager for their Itasca, IL sales office. In this role, you will manage projects from conceptual design ideas, through manufacturing to final distribution supporting the Sales Manager. Our client looks for highly motivated, energetic, and friendly individuals who understand the keys to success as a Project Manager are communication and organization. The sales office is a fast paced, and deadline driven environment, high accountability and team-oriented goal effort is a must.


Responsibilities:

  • You will learn the internal ordering platform and requirements for order entry and need a thorough understanding of multiple manufacturing processes.
  • You will be responsible for data analysis and reporting for your team.
  • You will interact daily with both clients and manufacturing partners/suppliers building these relationships for long term business.
  • You will identify areas of improvement within processes and procedures.
  • You will have an opportunity to drive best practice though feedback to partners and clients and receive feedback as well.
  • You will have oversight on daily requests from Sales manager, Office manager and Clients and independence, organization, detail orientation and motivation are paramount.


Requirements:

  • Bachelor’s degree highly preferred + 3 years of experience.
  • Associates degree + 4 years of experience
  • Experience working in a sales and service, corporate or PMO.
  • Highly preferred background in Business Management, Sales, Marketing, or Supply Chain Management.
  • Strong knowledge of Microsoft Suite Experience Adobe Acrobat, PM Software (Planner, Trello, SmartSheet, ) highly preferred!


Submit your resume today!

Not Specified
Sales Representative - Uncapped Commission
Salary not disclosed
Lombard, IL 1 week ago

About the role:

Entry level sales at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture and high earning potential with uncapped commission. This is more than just sales; you'll build relationships, negotiate freight deals, solve complex logistics issues and manage shipments from pickup to delivery. No experience necessary: we offer a paid, hands-on formal training program in sales and logistics. For a look at a day in the life of a TQL Sales Representative, watch this video at ’s in it for you:

  • $45,000 - $50,000 minimum compensation your first year, based on education
  • Uncapped commission opportunity
  • Our average sales representative hits six figures after three years of selling
  • Want to know what the top 20% earn? Ask your recruiter


Who we’re looking for:

  • You compete daily in a fast-paced, high-energy environment
  • You’re self-motivated, set ambitious goals and work relentlessly to achieve them
  • You’re coachable, enjoy solving problems and thinking on your feet
  • College degree preferred, but not required
  • Military veterans encouraged to apply


What you'll do:

  • Receive 6 months of direct training from experienced Logistics Account Executives
  • Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
  • Participate in hands-on and virtual training sessions
  • Develop negotiation skills through prospecting and cold calling
  • Build your book
  • Use your training to meet sales metrics and become eligible for commission
  • Establish relationships to close new customers
  • Negotiate prices with customers and carriers
  • Resolve freight issues to ensure timely pickup and delivery


What you need:

  • Elite work ethic, 100% in-office
  • Strong negotiation skills with ability to handle conflict
  • Entrepreneurial mindset and exceptional customer service


Why TQL:

  • Certified Great Place to Work with 800+ lifetime workplace award wins
  • Outstanding career growth potential with a structured leadership track
  • Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Optional paid relocation with sign-on bonus to the Greater Cincinnati area with TQL's Fast Track Program
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more


Where you'll be: 3221 West Big Beaver Road, Troy, Michigan 48084


Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

Not Specified
Senior Account Manager
Salary not disclosed

Nuestra Cocina® is a Women-Owned food company based in Chicago. We make the freshest and highest quality Hispanic products including cheeses, creams, yogurts, desserts and specialty meats under our two Brands: Nuestro Queso and Nuestra Cocina. Our signature and natural products are proudly sold in more than 15 different states.


Our story starts with Nuestro Queso which means OUR CHEESE. Passion, persistence and artisanship developed our brand that was born in 2009. Today, Nuestro Queso is highly recognized as one of the leading Hispanic Dairy Brands in Chicago and throughout the Midwest and it has been awarded as premium in cheese industry competitions winning 15 medals in less than 9 years.

Position Overview


The Senior Account Manager will play a critical role in driving growth and strengthening relationships within the Hispanic food market across Illinois and Wisconsin. This position is responsible for managing key accounts, supporting sales representatives in strategic negotiations, and identifying opportunities to expand market share and profitability. The ideal candidate will have deep knowledge of Hispanic consumer preferences, strong interpersonal skills, and a proven track record in food industry sales.


Key Responsibilities

Account Management & Customer Engagement

  • Manage and grow a portfolio of Hispanic-focused food accounts, including distributors, retailers, and independent grocers
  • Build long-term relationships with clients by understanding cultural preferences and delivering tailored solutions
  • Conduct regular customer visits to maintain engagement and identify new opportunities

Sales Growth & Profitability

  • Develop and execute strategic plans to increase sales and improve profit margins within assigned territories
  • Analyze sales data and market trends to inform pricing, promotions, and product positioning
  • Collaborate with marketing to support culturally relevant campaigns and product launches

Sales Team Support & Strategic Negotiations

  • Accompany sales representatives on customer visits to support complex negotiations and high-value deals
  • Provide coaching and guidance to junior sales staff on negotiation tactics and customer engagement
  • Assist in resolving escalated customer issues and ensure timely follow-up

Cross-Functional Collaboration

  • Work closely with logistics, operations, and customer service teams to ensure seamless execution of customer orders
  • Liaise with product development and R&D to provide feedback on Hispanic market needs and preferences
  • Participate in planning meetings to share customer insights and contribute to strategic decision-making

Reporting & Forecasting

  • Maintain accurate records of account activity, sales performance, and customer feedback
  • Prepare regular reports on account health, revenue trends, and growth opportunities
  • Contribute to territory-level forecasting and budgeting processes

Market Development & Cultural Insight

  • Stay informed about Hispanic food trends, competitor activity, and emerging customer needs
  • Represent the company at Hispanic food trade shows, community events, and industry forums
  • Advocate for culturally relevant product offerings and merchandising strategies

Qualifications

  • 5+ years of experience in food industry sales, preferably within the Hispanic market
  • Strong negotiation, communication, and relationship-building skills
  • Fluency in both Spanish and English is a requirement for this role.
  • Familiarity with regional distribution networks and independent Hispanic retailers
  • Ability to travel regularly across Illinois and Wisconsin
  • Proficiency in CRM systems and sales reporting tools


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Compensation package:

Base Salary: $44,000/yearPerformance Bonus: Up to $12,000/yearCommissions: $51,000+ (based on sales performance)Car Allowance: $450/month

Top performers regularly earn $105,000+ annually!


Schedule:

Monday to FridayTravel to visit customers in Illinois and WisconsinOffice work based in Elk Grove Village, IL when not visiting clients

Job Type: Full-time


Benefits:

401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance


Application Question(s):

Do you have reliable transportation to commute to the office and customer visits?Are you willing to travel throughout Illinois and sometimes to Milwaukee , WI as part of this role?

Experience:

Sales in the food industry: 5 years (Required)

Language:

Spanish and English (Required)Work Location: In person
Not Specified
Production Control Coordinator
Salary not disclosed
Carol Stream, IL 1 week ago

About the Company

MultiTech, founded in 1993 and headquartered in Carol Stream, IL, is a top provider of highly engineered metal components and assemblies. MultiTech serves the Automotive, Industrial, Hydraulics and Power Transmission & Distribution market industries, with sales of $180 million. MultiTech operates seven manufacturing facilities and six distribution sites in the US, Mexico, and Asia. Our mission is to build a leading global metal manufacturing and assembly organization combining technology with superior quality manufacturing capabilities executed by our best asset - our employees. The ideal candidate will build on their experience and skills while growing with the company through career advancement opportunities.


About the Role

The Production Control Coordinator is responsible for planning, scheduling, and coordinating production activities to ensure efficient workflow, on-time delivery, and accurate ERP system data. Works closely with Operations, Purchasing, and Shipping to support daily manufacturing needs.


Responsibilities

  • ERP Management (Epicor):
  • Maintain and update production schedules within Epicor.
  • Create and release work orders/jobs and ensure all required data is accurate.
  • Monitor job statuses and perform job closings in a timely manner.
  • Maintain accurate BOM/routing changes when identified thru Engineering.


Production Scheduling:

  • Schedule primary machines and key resources to optimize throughput and minimize downtime.
  • Adjust schedules based on priority changes, machine availability, material constraints, and customer needs.
  • Communicate daily schedule priorities with Production Supervisors.


Material Coordination:

  • Release raw material to jobs and ensure correct inventory transactions.
  • Prevent shortages and ensure timely material availability.


Workflow & Coordination:

  • Track WIP levels and move jobs through departments as required.
  • Support continuous improvement to reduce bottlenecks and improve lead times.
  • Maintain strong communication with Manufacturing, Quality, and Shipping teams.
  • Reporting & Accuracy:
  • Analyze and resolve Epicor transaction errors, quantity discrepancies, and job variances.
  • Generate daily/weekly production reports for management review.


Qualifications

  • Experience with ERP systems; Epicor experience preferred.
  • Strong understanding of manufacturing workflows and machine scheduling.
  • Ability to interpret work orders, BOMs, and blueprints (a plus).
  • Excellent organizational and communication skills.
  • Detail-oriented with strong problem-solving abilities.


Job Metrics / Success Indicators:

  • On-time delivery performance
  • Schedule adherence and machine utilization
  • Accuracy of inventory and job costing
  • Reduction in late jobs and production bottlenecks


Equal Opportunity Statement

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Not Specified
Customer Solutions Specialist
🏢 AMMEGA
Salary not disclosed
Carol Stream, IL 1 week ago

Job description - Carol Stream, IL


For our Jason Industrial and AMMEGA Customer Service team, we are currently looking for a

CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:


  • Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
  • Processing customer orders accurately and timely.
  • Researching customer order history and reviewing inventory for availability.
  • Maintaining and updating customer files.
  • Following up on orders in progress and communicating order statuses with outside sales staff.
  • Interacting extensively with vendors and customers.
  • Performing product research through contact with our vendors.
  • Obtaining pricing on purchases, generating and following up on quotes.
  • Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
  • Verifying accuracy of order when receiving vendor products.
  • Allocating cost of inventory to orders.
  • Transferring stock to other branches upon request.
  • Contacting customers to collect invoices that are past due.

We are looking for you to have:

  • Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
  • Experience with Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Leadership acumen.
  • Positive team spirit.
  • Entrepreneurial and customer focus.
  • Learning agility.
  • Ability to deliver what is promised.
  • Drive for change and innovation.
  • Ability to build relationships through collaboration.

What we offer you:


The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.



Other benefits include:

  • Paid training.
  • Medical, Dental, and Vision insurance.
  • Life insurance.
  • Employer-paid Short- and Long-Term Disability insurance.
  • 401k with company match.
  • Tuition reimbursement.

Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.

Not Specified
Applications Engineer
Salary not disclosed
Addison, IL 1 week ago

Position Summary:

The Applications Engineer is responsible for providing technical expertise, process development, and customer support related to industrial machinery. This role bridges engineering, sales, and service by demonstrating machine capabilities, optimizing cutting parameters, and ensuring customers achieve maximum value from their laser systems.

Primary Responsibilities:

  • Develop and optimize laser cutting parameters for various metals and material thickness.
  • Conduct machine demonstrations, trials, and proof of concept test for prospective customers.
  • Troubleshoot cutting quality and process issues.
  • Provide on-site and remote training to customers on machine operation, maintenance, and process optimization.
  • Develop and document cutting process databases, application notes, and best practice guides.


Secondary Responsibilities:

  • Support installation and commissioning at customer sites as needed
  • Prepare technical documentation, cutting samples, and reports for customer presentations
  • Support trade shows, open houses, and industry events with live demonstration and technical expertise
  • Assist in product development by relating customer and application insights to R&D


Position Requirements:

  • Bachelor’s degree in mechanical or manufacturing engineering, Materials Science, or a related technical field (Equivalent experience may be considered)
  • 5+ Years of experience in laser processing, CNC machinery, or precision metal fabrication
  • Hands-on experience with fiber laser products highly preferred
  • Knowledge of motion controls systems, optics, and materials sciences is a plus
  • Familiarity with CAD/CAM software
  • Travel requirement is 25%


HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Not Specified
Franchise and Corporate Associate Attorney
Salary not disclosed
Wheaton, Illinois 1 week ago

Franchise and Corporate Associate Attorney

This role is well suited for an attorney looking to and build a long-term career in franchise and corporate law in a sophisticated, collaborative practice The position offers meaningful autonomy, including responsibility for an existing client base, while also providing the opportunity to work closely with experienced franchise and corporate teams. The position is strictly transactional and regulatory in nature.

Franchise law experience is a plus but not required as long as the candidate is open to participating in a structured franchise law training program and has a genuine interest in developing a franchise law practice. Our corporate practice covers a broad range of general business matters such as entity formation and structuring, business acquisitions and sales, corporate governance, and complex commercial agreements.

Our Franchise Law Practice Group represents franchisors nationwide and Illinois franchisees. Franchisor work includes drafting franchise disclosure documents, handling state franchise registrations, preparing franchise agreements and related documents, advising clients on compliance matters, and supporting franchise relationships through renewals, transfers, defaults, terminations, and regulatory inquiries. Franchisee representation involves reviewing and negotiating disclosure documents and franchise agreements for prospective franchisees, commercial lease review and negotiation, advising existing franchisees on franchise relationship matters, and representing franchisees in acquisitions and sales.

The ideal candidate is highly motivated, detail-oriented, and comfortable handling client matters independently in collaboration with the team. Candidates must be admitted to practice in Illinois and have 2+ years prior experience in transactional business or corporate law with direct client interaction. Strong communication and drafting skills, excellent organization skills, and a consistent focus on quality and client service are essential.

This position offers a compelling opportunity to develop a specialized, in-demand skill set within a forward-thinking law firm, supported by a comprehensive benefits package and billable expectations designed to support a healthy work-life balance.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

Please send current resume along with references and salary requirements to

Not Specified
Strategic Relationship Manager
Salary not disclosed

About The Company:

Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.

PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.

Job Summary:

The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS.

Key Responsibilities:

Strategic Relationship Management

  • Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value.
  • Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities.
  • Monitor industry trends and competitive landscape to inform strategic decisions.

Partnership Management

  • Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele.
  • Identify distribution partners that align with PCS large account strategy and product offerings.

Sales Enablement

  • Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products.

Client-Centric Solutions

  • Collaborate with underwriting and clients to tailor offerings and unique insurance solutions.

Performance Management

  • Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application.
  • Regularly review channel performance against growth objectives.

Additional Responsibilities:

  • Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process.
  • Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities.

Qualifications:

Experience

  • 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution.
  • Proven track record of achieving sales and growth targets.

Skills

  • Strong understanding of HNW client needs and luxury asset protection.
  • Exceptional relationship-building and negotiation skills.
  • Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time.
  • Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders.
  • Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy.
  • Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.

Equal Employment Opportunity Policy:

PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Not Specified
Customer Satisfaction Representative
Salary not disclosed

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell:

The Customer Satisfaction Representative manages a designated customer portfolio within the region, acting as the main contact, assessing their needs, prioritizing tasks, and cultivating robust relationships to optimize service processes.

What you will be doing:

  • Manage a specific customer portfolio within a defined region, serving as the primary point of contact
  • Foster strong customer relationships, understand their business needs, and collaborate to enhance service processes for mutual benefit
  • Assess customer needs and prioritize tasks, including triaging workload for hotline engineers
  • Executes all activities in line with guidance from local management
  • Responsible for processing day to day part sales and orders

Key tasks and Responsibilities:

  • Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
  • Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
  • Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
  • Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.

KPI's:

  • Achieve overall company sales objectives and targets
  • Business results measured by Customer Satisfaction (NPS), repeat machine sales, and after sales targets.
  • Increase coverage of the ByCare Program

Key Skillset:

  • Technical Proficiency: Strong general technical aptitude.
  • Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
  • Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
  • Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.

Your education & experience:

  • High School Diploma and 3-5 years of work related experience.

What's in it for you:

  • PTO
  • Benefits (Medical, Dental, Vision, STD/LTD)
  • Life Insurance
  • Paid Holidays
  • 401k with 100% match up to 5%

People power our purpose:

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application

Not Specified
Retail Store Manager
Salary not disclosed
Bloomingdale, IL 1 week ago

PetSmart does Anything for Pets – JOIN OUR TEAM! 

Retail Store Manager

About Life at PetSmart 

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

Benefits that benefit you 

  • Paid bi-weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Flexible schedule (days, nights, weekends)  
  • Paid time off
  • Tuition assistance
  • Associate discounts
  • Career pathing
  • Development opportunities

Job Summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.  

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:  

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.   
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.  
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.  
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.   
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. 
  • Cascades information to associates and adjusts team priorities to meet goals and commitments. 
  • Ensures continued alignment and responds effectively to a changing environment. 
  • Address and administer associate complaints and grievances. 
  • Recognizes and celebrates associates driving overall associate engagement. 
  • Accountable to ensuring all associate reviews are delivered on time. 

Overall Store Experience: 

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.  
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. 
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. 
  • Evaluates operations and seeks opportunities to continuously improve processes and services. 
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. 
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. 
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. 
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents. 
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.  
  • Communicates business and financial objectives to other leaders within the store.  
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. 
  • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. 
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. 

Business Management:  

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.  
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed 
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. 
  • Manages expenses such as labor and supplies and any other relevant store metrics. 
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. 
  • Creates and posts schedules for the entire store.  
  • Accountable for processing payroll weekly and managing labor within a budget. 
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company. 
  • Accountable to run store related errands to support store needs. 

Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment. 
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.  
  • Proficiency in computer applications. 
  • Strong written and verbal communication skills. 
  • Ability to react under pressure and maintain composure.   
  • Strong organizational skills and attention to detail.  

People leadership:

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.  

Physical demands and work environment

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love 

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!  

 

PetSmart is an Equal Opportunity Employer  

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.       

This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at  must be over the age of 18 (except in Montana or where otherwise required by local or state law)   

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law   



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