Sabre Bts Jobs in Usa

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Must have GDS (Global Distribution System) experience in Sabre
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Previous 5 years of experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise in Apollo and Galileo
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We are looking to fill positions that are evening, overnight, weekend and holiday shifts only.

Location

The US national base salary range for this position is from

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

BASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.

POSITION RESPONSIBILITIES:

• Secure air using airline block space or free sell, while adhering to cost guidelines.
• Process airline schedule changes, booking and ticketing.
• Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations and ticketing.
• Provide support and coordination for air reservations to internal departments and customers.
• Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements.
• Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc.
• Assist with air deviation requests including requests for specific airlines, flights and dates.
• Perform other job related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: High school diploma or equivalent. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE: One year experience with a cruise line/tour operation and/or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.

KNOWLEDGE & SKILLS: Excellent customer relations skills. Proficient in the English language. Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments. Exceptional organizational skills to maintain records of customer files. Must be able to work under pressure. Superior interpersonal skills to work effectively with others. Must be PC literate with working knowledge of Microsoft Office suite. Proficient in Sabre program with two years experience preferred for team members working with the NCL brand. Proficient in Amadeus program with two years experience preferred for team members working with the OCI/RSSC brands. Flexibility regarding peak-time work requirements.

Practice/Department: Assessment Practice

Location: San Francisco, CA

Position Type: Full Time, Exempt

Location: Open to hiring in San Francisco, Chicago, New York City, and hybrid work environments with travel expectations of 30–50%.

About BTS: BTS is a global consulting firm focused on the transformative power of the people side of strategy. For nearly four decades, we have pioneered business simulations and digital learning experiences that help the world’s leading companies turn strategy into tangible results. Our innovative approach blends deep business insights with cutting‑edge developments in industrial‑organizational psychology, enabling targeted interventions that advance organizations and their talent simultaneously.

About the Role: As a Senior Director‑level Industrial‑Organizational Psychologist within the Talent Insights & Assessment Center of Expertise (COE), you will serve as one of our most senior practitioners—designing innovative, AI‑enabled, and scientifically rigorous assessment solutions while leading high‑impact client engagements. Through your work and counsel, you will meaningfully influence the COE’s direction by contributing advanced expertise, shaping new methodologies, and helping set the bar for excellence in assessment design and delivery. You will serve as a trusted advisor to senior client stakeholders, guiding them through complex talent decisions and enabling strategy execution through precise talent insights. You will also play a significant role in developing others within the COE, mentoring team members and helping strengthen BTS’s global assessment capabilities.

What You’ll Do:

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• Design, develop, and validate custom assessment content (e.g., simulations, SJTs, interviews, psychometric tools) that integrate digital capabilities and ethical, scientifically grounded applications of artificial intelligence.
  
• Contribute to the COE’s innovation agenda by identifying emerging trends in behavioral science, leadership assessment, and AI—and translating them into practical enhancements to our solutions.
  
• Prototype and refine new methodologies, including adaptive assessments, digital simulations, predictive analytics, and AI‑assisted scoring models.
  
• Collaborate with product developers, data scientists, and COE leadership to ensure methodological rigor, responsible use of AI, and scalability of solutions.
  
• Client Leadership & Senior Advisory
  
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  • Lead major client engagements, serving as the senior advisor to executives navigating workforce strategy, succession decisions, transformation efforts, and leadership capability development.
    
  • Translate strategy into talent insights, delivering clear, evidence‑based recommendations that influence enterprise‑level decision‑making.
    
  • Facilitate high‑impact client experiences—bringing cutting‑edge assessment approaches into complex consulting environments to drive meaningful change.
    
  • Illustrate the strategic and organizational impact of assessment solutions through compelling storytelling and executive‑level communication.
    
  
  
  
• Thought Leadership & Market Impact
  
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  • Contribute to the development of practical tools, frameworks, and insights that strengthen BTS’s assessment offerings and reflect emerging trends in the field.
    
  • Represent BTS in external settings (e.g., client executive sessions, selective industry events, or partner forums) to share expertise and demonstrate the value of our assessment solutions.
    
  • Manage and grow client accounts, leveraging business development skills to expand BTS’s footprint in the assessment and strategy execution space.
    
  
  
  
• People Leadership & Internal Capability Building
  
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  • Mentor and coach assessment professionals across levels, supporting growth in assessment design, delivery, report writing, and executive feedback skills.
    
  • Contribute to capability‑building initiatives that deepen the team’s expertise, elevate quality standards, and accelerate readiness for work with senior‑level business leaders.
    
  • Model excellence in scientific rigor, commercial orientation, client advisory skills, and innovation for colleagues across the global COE.
    
  
  
  
• Internal Influence & Contribution
  
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  • Contribute expert perspective to COE working groups focused on methodology, standards, innovation, or product enhancement.
    
  • Share best practices across regions to strengthen global consistency, quality, and impact in assessment delivery.
    
  • Provide input into future COE priorities and investment areas, influencing direction through expertise rather than formal ownership.
    
  
  
  

What We’re Looking For:

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• Master’s degree in Industrial‑Organizational Psychology with 17+ years of assessment experience, or a PhD with 15+ years of relevant experience.
  
• Deep expertise in assessment science, including psychometrics, validation, and the innovative application of digital tools and artificial intelligence.
  
• Proven success in business development, specifically in selling and delivering assessment solutions in a consulting environment.
  
• Proven success leading complex, high‑stakes client engagements and advising senior executives on talent strategy.
  
• Demonstrated contribution to innovative assessment methodologies, products, or digital/AI‑enabled solutions.
  
• Established thought leadership through publications, speaking engagements, research, or recognized expertise in the field.
  
• Strong influencing skills, with comfort leading without formal authority and operating as a senior expert within a global COE.
  
• Excellent facilitation, communication, and executive presence, with the ability to translate complex findings into actionable insights.
  
• Track record of mentoring, developing, and elevating others’ capabilities.
  
• Eligibility to work in the US permanently without sponsorship is required
  

Why BTS: At BTS, innovation and collaboration are core to how we solve talent challenges. As a Senior Director, you will help shape the next era of assessment—pushing beyond traditional methods to explore AI‑driven insights, digital experiences, and new approaches grounded in behavioral science. You’ll work with talented colleagues around the world in a culture that encourages curiosity, experimentation, and bold thinking. From day one, you’ll play a significant role in influencing the evolution of our assessment work, deepening your craft, and making a transformative impact on the organizations we serve. If you are passionate about advancing the science and practice of assessment while operating as a trusted advisor to senior leaders, BTS offers an unparalleled opportunity to do so.

Salary Information

Annual Salary Range: $190,000 - $210,000

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• This range is for Senior Director level roles. Starting salary is determined by experience and education/degree level