Outdoor Gear Retail and Ecommerce Associate

Retail Gear Associate

Reports to: Store Manager / Assistant Store Manager

Location: Bluffdale, UT

Employment type: Full‑time (weekend availability required)

Why This Role Matters

Our customers don’t just buy equipment—they buy the confidence to get outside and thrive. As a Retail Gear Associate you’ll be the frontline expert who keeps our shelves full, our product information sharp, and our guests stoked for their next adventure. You’ll toggle between in store, phone, and live chat interactions while staying on top of inventory accuracy, product copy, and warranty returns. Think of yourself as the hub that connects customer service, merchandising, ecommerce, and the warehouse.

Key Responsibilities

What You’ll Do

Customer Engagement (Store / Phone / Chat)

• Greet, advise, and ring up guests with genuine enthusiasm.• Manage real time chat via our customer support platform, resolving gear questions and escalating when needed.• Demonstrate in depth product knowledge—sizing, fit, use case, and comparative features.

Inventory & Merchandising

• Keep the sales floor clean, organized, and fully stocked.• Conduct cycle counts; flag discrepancies and update Shopify POS pricing & stock levels.• Pull, tag, and prep items for online pickup or shipping.

Content & Copywriting

• Use our inhouse tools to draft product descriptions; proof for accuracy, brand voice, SEO keywords, and formatting before publishing.• Shoot quick product review videos or social snippets when traffic is light.

Warranty & Vendor Returns

• Process monthly warranty claims; package and ship items back to vendors, track reimbursements, and keep the log current.

Cross Functional Support

• Jump into the warehouse to pack orders, load/unload trucks, or prep outbound freight.• Pitch in on marketing projects—blog posts, how to videos, or instore clinics—as assigned.

Expectations & Work Standards

• Punctuality & Timekeeping – Arrive on time, clock in/out accurately, and alert management ASAP if you’ll be late or absent.
• Device Discipline – Personal phone and non‑work browsing limited to breaks (15 min every 2 hrs). Skipping breaks does not allow early departures.
• Overtime – Only with prior approval.
• Safety & Physical Demands – Lift up to 50 lbs, stand/walk for prolonged periods, and follow all safety protocols.

What You Bring

• Retail, call center, or hospitality experience (outdoor industry a plus).
• Familiarity with Shopify or comparable POS/inventory platforms.
• Clear written communication—able to translate tech specs into engaging copy.
• Comfort multitasking between face to face, phone, and chat channels.
• A passion for the outdoors and willingness to stay current on gear trends.

Nice to Haves

• Basic photo/video or social media content skills.
• Knowledge of warranty processes or reverse logistics.
• CPR/First Aid certification (or willingness to obtain).

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Schedule & Compensation

• Typical shifts: 10-6 pm, including Saturday.
• Pay range: $15-22 per hour, plus employee gear discounts, performance bonuses, and benefits package (medical, vision, Retirement, 4 weeks paid time off).