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Care Coordinator will be instrumental in assisting the department and clinicians in the Ambulatory setting by gathering information, coordinating utilization efforts, and reviewing HCC quality indicators, and RAF scores to eligible Medicare Advantage beneficiary. Will monitor opportunities within the Medicare managed group to enhance financial outcomes. Will coordinate the transition of care and the interdisciplinary treatment for Medicare managed patients across the healthcare continuum. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to identify and communicate health care needs. Works collaboratively with clinical staff, clinic leadership, and outside agencies in an effort to improve patient outcomes, compliance, and decrease complications.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. Three years recent, full time hospital experience preferred. Work experience in case management, utilization review, or hospital quality assurance experience is preferred.
LICENSURE/CERTIFICATION
Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is desirable. Case Manager Certification (CCM, CPHQ, or ANCC) or Certified Diabetes Nurse Educator certification is highly desirable. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Assists Community First Health Plan (CFHP) members regain optimum health or improved functional capacity by ensuring that members have access to all of the health care services they need in the most efficient and effective manner possible. Responsibilities include but are not limited to overseeing the allocation of resources, cost and quality of health care for members; coordinating care between the primary care physician, community resources, family and member; coordinating care across the health care continuum while monitoring and managing benefit utilization; and, collaborating with multi-disciplinary health care team members in identifying the educational and discharge needs of members.
EDUCATION/EXPERIENCE
Registered Nurse (RN) is required. Bachelor of Science in Nursing (BSN) or Master’s degree is preferred. Minimum three (3) years nursing, acute care, quality management or managed care experience is required. Basic knowledge of Medicaid, Medicare, community resources and alternate funding programs is desired. Knowledge of InterQual screening criteria as well as DRG, ICD and CPT coding is preferred.
LICENSURE/CERTIFICATION
Current licensure as a Registered Nurse with the Texas State Board of Nurse Examiners is required. Current certification from an appropriate professional agency, such as Case Management Society, is preferred.
Functions as an integral member of the physician-led care team that provides primary care including preventive care and on-going health maintenance for selected groups of patients. Participates in the care of well, acutely ill and chronically ill patients.
EDUCATION
BSN is required. Recent patient care experience in transplant or at least one year of experience as a registered nurse is required. National certification in transplant is preferred.
LICENSURE/CERTIFICATION
Must be currently licensed as a Registered Nurse in the State of Texas. Must maintain current AHA BLS or higher. ACLS preferred.
Functions as an integral member of the physician-led care team that provides primary care including preventive care and on-going health maintenance for selected groups of patients. Participates in the care of well, acutely ill and chronically ill patients.
EDUCATION
BSN is required. Recent patient care experience in transplant or at least one year of experience as a registered nurse is required. National certification in transplant is preferred.
LICENSURE/CERTIFICATION
Must be currently licensed as a Registered Nurse in the State of Texas. Must maintain current AHA BLS or higher. ACLS preferred.
Functions as an integral member of the physician-led care team that provides primary care including preventive care and on-going health maintenance for selected groups of patients. Participates in the care of well, acutely ill and chronically ill patients.
EDUCATION
BSN is required. Recent patient care experience in transplant or at least one year of experience as a registered nurse is required. National certification in transplant is preferred.
LICENSURE/CERTIFICATION
Must be currently licensed as a Registered Nurse in the State of Texas. Must maintain current AHA BLS or higher. ACLS preferred.
The nurse case manager coordinates, in collaboration with the patient and interdisciplinary team, the treatment/ plan f care for a patient within the acute episode of care. He/she proactively facilitates interventions to assure timely delivery of services, evaluates the effectiveness of interventions, tracks variances and/or barriers in the plan of care, and functions as the patient advocate to identify and communicate health care needs.
EDUCATION/EXPERIENCE
Bachelor’s degree in Nursing is highly preferred. Three to five years nursing experience required (as a Staff nurse II or above). Work experience in case management, utilization review or hospital quality is preferred.
LICENSURE/ CERTIFICATIONS
Current licensure as a Registered Nurse with the Texas State Board of Nurse Examiners is required. An approved case management certification (ACM, CCM or ANCC) is preferred and must be achieved within two years of placement. Current American Heart Association, Basic Cardiac Life Support and/or Health Care Provider card preferred.
At the front door of University Health, this role serves to screen patients needing placement in acute or observation beds for the purposes of correct status determinations, and the coordination of appropriate diversions to home or other level of care more appropriate for the services needed to be rendered. This position requires assertive clinical acumen and communication skills for serving in the liaison roles with medical staff, nursing, and patients and families.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. National certification (e.g. CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related field is preferred. Three years recent, full-time hospital experience preferred. Work experience in case management, utilization review or hospital quality assurance experience is preferred. Must complete a Clinical Documentation Improvement Course within specified time of hire date.
LICENSURE/CERTIFICATION
Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is preferred. Case Manager Certification (CCM or ANCC) is highly desirable.
Come Sail with us on the Great Lakes! If you are looking to sail with us as part of our Deck or Engine teams, safety, efficient operations, a family-oriented environment, one of the best leave and rotation systems on the Great Lakes, unprecedented teamwork and some of the most talented colleagues in the industry are just some of the reasons you will enjoy a career with us!
Whether you work in Canada or the U.S., a total rewards package is everything you receive as an employee and includes your income, paid travel to/from the vessel, healthcare benefits, retirement savings plans and work/life balance with best in class rotation (4 weeks on, 4 weeks off March through January.) Opportunities education and upgrade bonuses to support career growth at a pace that is right for each individual. Grand River Navigation Company is the U.S. operating subsidiary of Rand Logistics Corporation. Together with our Canadian sister company, Lower Lakes Towing Ltd., we are one of the largest marine transportation service providers operating on the Great Lakes today with a combined fleet of 15 bulk freight vessel is service to over 50 customers across the Great Lakes and St. Lawrence Seaway.
\"We can go where the big ships go and also where they can't!\"
Our Company is searching for qualified candidates for the position of Mate / First Class Pilot aboard our US flagged self-unloading vessels.
Responsibilities
Safely manning a Navigation Watch
Supervising the Maintenance and upkeep of the hull, decks and superstructure of the vessel
Responsible for the safe loading, unloading of cargo
Ensuring that vessel lifesaving and firefighting equipment is properly maintained
Supervising and directing the vessels Deck Department, including the ordering of Deck Supplies
Other duties assigned by the Vessel Master
Benefits
- As an employee you are part of the Rand Logistics family where Teamwork and safety are a core values
- Highly competitive wages and benefits
- The best leave system in the industry
- We pay for your travel to and from the vessel
- Excellent Health and Retirement Benefits
- Excellent safety record
- Full comprehensive benefits package
- Upgrade bonus
- Paid training through MITAGS
- And more!
Requirements:
- TWIC Card - Transportation Worker Identification Credential
- United States Merchant Mariners Credential (MMC) issued by the United States Coast Guard (USCG)
- Endorsement as Mate of Unlimited Tonnage upon the Great Lakes and Inland Waters (minimum)
- First Class Pilot of Vessels of Unlimited Tonnage upon the Great Lakes between Duluth, Gary, Buffalo and Port Weller to Cape Vincent
- Unexpired US Passport or Enhanced Driver's License and allowed entry into Canada
- Legally authorized to work in the US, without restriction
- Excellent communication and ability to multi-task
- Experience working as a team and desire to working together as a team player
- Experience and desires to align to our Values: Creating a Positive Customer Experience, Health/Safety/Environment focused, High Integrity and Teamwork
Grand River Navigation is an Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, marital status, genetic information, protected veteran status, or any other status protected by law. We also comply with Family Medical Leave Act and Employee Rights Employee Polygraph Protection Act. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/ , chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/
Come Sail with us on the Great Lakes!
If you are looking to sail with us as part of our Deck or Engine teams, safety, efficient operations, a family-oriented environment, one of the best leave and rotation systems on the Great Lakes, unprecedented teamwork and some of the most talented colleagues in the industry are just some of the reasons you will enjoy a career with us!
Whether you work in Canada or the U.S., a total rewards package is everything you receive as an employee and includes your income, paid travel to/from the vessel, healthcare benefits, retirement savings plans and work/life balance with best in class rotation. Opportunities education and upgrade bonuses to support career growth at a pace that is right for each individual. Grand River Navigation Company is the U.S. operating subsidiary of Rand Logistics Corporation. Together with our Canadian sister company, Lower Lakes Towing Ltd., we are one of the largest marine transportation service providers operating on the Great Lakes today with a combined fleet of 15 bulk freight vessel is service to over 50 customers across the Great Lakes and St. Lawrence Seaway.
\"We can go where the big ships go and also where they can't!\" Our Company is searching for qualified candidates for the position of 2nd Assistant Engineer aboard our US flagged self-unloading vessels.
Responsibilities
- Safely manning an Engineering Watch
- Complete tasks as assigned by the Preventative Maintenance System
- Maintain Engine and Deck Equipment such as Air Compressors, Winches, Sewage Units, Ballast Pumps, Potable Water Pumps, and OWS
- Other duties assigned by the Vessels Chief Engineer
Benefits
- As an employee you are part of the Rand Logistics family where Teamwork and safety are a core value
- Highly competitive wages and benefits
- The best leave system in the industry
- We pay for your travel to and from the vessel
- Excellent Health and Retirement Benefits
- Excellent safety record
- Full comprehensive benefits package
- Upgrade bonus
- Paid training through MITAGS
- And more!
Job Type: Full Time - Permanent
Requirements:
- TWIC Card - Transportation Worker Identification Credential
- United States Merchant Mariners Credential (MMC) issued by the United States Coast Guard (USCG)
- MMC Endorsement as 2nd Assistant Engineer of Motor Propelled Vessels Unlimited Horse Power
- Unexpired US Passport or Enhanced Driver's License and allowed entry into Canada
- Legally authorized to work in the US, without restriction
- Excellent communication and ability to multi-task
- Experience working as a team and desire to working together as a team player
- Experience and desires to align to our Values: Creating a Positive Customer Experience, Health/Safety/Environment focused, High Integrity and Teamwork
Grand River Navigation is an Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, marital status, genetic information, protected veteran status, or any other status protected by law. We also comply with Family Medical Leave Act and Employee Rights Employee Polygraph Protection Act. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/ , chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/
PI08e55cf8aebf-26289-35740185
Come Sail with us on the Great Lakes!
If you are looking to sail with us as part of our Deck or Engine teams, safety, efficient operations, a family-oriented environment, one of the best leave and rotation systems on the Great Lakes, unprecedented teamwork and some of the most talented colleagues in the industry are just some of the reasons you will enjoy a career with us!
Whether you work in Canada or the U.S., a total rewards package is everything you receive as an employee and includes your income, paid travel to/from the vessel, healthcare benefits, retirement savings plans and work/life balance with best in class rotation. Opportunities education and upgrade bonuses to support career growth at a pace that is right for each individual. Grand River Navigation Company is the U.S. operating subsidiary of Rand Logistics Corporation. Together with our Canadian sister company, Lower Lakes Towing Ltd., we are one of the largest marine transportation service providers operating on the Great Lakes today with a combined fleet of 15 bulk freight vessel is service to over 50 customers across the Great Lakes and St. Lawrence Seaway.
\"We can go where the big ships go and also where they can't!\" Our Company is searching for qualified candidates for the position of 3rd Assistant Engineer aboard our US flagged self-unloading vessels.
Responsibilities
- Safely manning an Engineering Watch
- Complete tasks as assigned by the Preventative Maintenance System
- Maintain Engine and Deck Equipment such as Air Compressors, Winches, Sewage Units, Ballast Pumps, Potable Water Pumps, and OWS
- Other duties assigned by the Vessels Chief Engineer
Benefits
- As an employee you are part of the Rand Logistics family where Teamwork and safety are a core value
- Highly competitive wages and benefits
- The best leave system in the industry
- We pay for your travel to and from the vessel
- Excellent Health and Retirement Benefits
- Excellent safety record
- Full comprehensive benefits package
- Upgrade bonus
- Paid training through MITAGS
- And more!
Job Type: Full Time - Permanent
Requirements:
- TWIC Card - Transportation Worker Identification Credential
- United States Merchant Mariners Credential (MMC) issued by the United States Coast Guard (USCG)
- MMC Endorsement as 3rd Assistant Engineer of Motor Propelled Vessels Unlimited Horse Power
- Unexpired US Passport or Enhanced Driver's License and allowed entry into Canada
- Legally authorized to work in the US, without restriction
- Excellent communication and ability to multi-task
- Experience working as a team and desire to working together as a team player
- Experience and desires to align to our Values: Creating a Positive Customer Experience, Health/Safety/Environment focused, High Integrity and Teamwork
Grand River Navigation is an Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, marital status, genetic information, protected veteran status, or any other status protected by law. We also comply with Family Medical Leave Act and Employee Rights Employee Polygraph Protection Act. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/ , chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/
PI38816531a2e2-26289-35740182
Come Sail with us on the Great Lakes!
If you are looking to sail with us as part of our Deck or Engine teams, safety, efficient operations, a family-oriented environment, one of the best leave and rotation systems on the Great Lakes, unprecedented teamwork and some of the most talented colleagues in the industry are just some of the reasons you will enjoy a career with us!
Whether you work in Canada or the U.S., a total rewards package is everything you receive as an employee and includes your income, paid travel to/from the vessel, healthcare benefits, retirement savings plans and work/life balance with best in class rotation. Opportunities education and upgrade bonuses to support career growth at a pace that is right for each individual. Grand River Navigation Company is the U.S. operating subsidiary of Rand Logistics Corporation. Together with our Canadian sister company, Lower Lakes Towing Ltd., we are one of the largest marine transportation service providers operating on the Great Lakes today with a combined fleet of 15 bulk freight vessel is service to over 50 customers across the Great Lakes and St. Lawrence Seaway.
\"We can go where the big ships go and also where they can't!\" Our Company is searching for qualified candidates for the position of 1st Assistant Engineer aboard our US flagged self-unloading vessels.
Responsibilities
- Safely manning an Engineering Watch
- Complete tasks as assigned by the Preventative Maintenance System
- Maintain Engine and Deck Equipment such as Air Compressors, Winches, Sewage Units, Ballast Pumps, Potable Water Pumps, and OWS
- Other duties assigned by the Vessels Chief Engineer
Benefits
- As an employee you are part of the Rand Logistics family where Teamwork and safety are a core value
- Highly competitive wages and benefits
- The best leave system in the industry
- We pay for your travel to and from the vessel
- Excellent Health and Retirement Benefits
- Excellent safety record
- Full comprehensive benefits package
- Upgrade bonus
- Paid training through MITAGS
- And more!
Job Type: Full Time - Permanent
Requirements:
- TWIC Card - Transportation Worker Identification Credential
- United States Merchant Mariners Credential (MMC) issued by the United States Coast Guard (USCG)
- MMC Endorsement as 1st Assistant Engineer of Motor Propelled Vessels Unlimited Horse Power
- Unexpired US Passport or Enhanced Driver's License and allowed entry into Canada
- Legally authorized to work in the US, without restriction
- Excellent communication and ability to multi-task
- Experience working as a team and desire to working together as a team player
- Experience and desires to align to our Values: Creating a Positive Customer Experience, Health/Safety/Environment focused, High Integrity and Teamwork
Grand River Navigation is an Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, marital status, genetic information, protected veteran status, or any other status protected by law. We also comply with Family Medical Leave Act and Employee Rights Employee Polygraph Protection Act. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/ , chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/
PI5678a44c122c-26289-35740173
IFBF is Iowa's largest farm organization, established in 1918.
We remain a statewide, non-profit, grassroots farm organization dedicated to creating a vibrant future for agriculture, farm families, and rural communities.
The Information Resources department is responsible for creating systems to manage memberships and support the ongoing business of Iowa Farm Bureau.
What You'll Do: We are seeking an experienced and skilled Senior Full Stack Developer with expertise in Azure, C#, .NET, SQL, API integration, and frontend development frameworks like Angular.
As a senior developer, you will play a pivotal role in designing, developing, and deploying scalable web applications and cloud-based solutions that support our business needs.
You will work closely with cross-functional teams to ensure our applications are secure, high-performing, and user-friendly, utilizing best practices in cloud architecture, API management, and identity management via Azure Entra ID.
You will also: • Architect, design, and develop full stack applications and APIs using C#, .NET, SQL, and Angular for both internal and external-facing applications.
• Leverage Azure cloud services, including Azure App Services, Azure Functions, Azure SQL, and Azure Storage, to build scalable, reliable applications.
Develop, deploy, and manage RESTful APIs that enable data and functionality sharing across platforms, ensuring optimal performance and scalability.
Implement authentication and authorization using Azure Entra ID, including single sign-on, multi-factor authentication, and role-based access control (RBAC).
Work with SQL Server and other database systems to design schemas, optimize queries, and manage database performance.
Build and maintain user interfaces using Angular and other frontend frameworks, ensuring a responsive, consistent, and user-friendly experience.
Ensure the quality and reliability of code through best practices, including unit testing, integration testing, code reviews, and adherence to coding standards.
Provide comprehensive documentation for applications, APIs, and systems architecture; support troubleshooting and performance optimization as needed.
Mentor junior developers, participate in code reviews, and collaborate with cross-functional teams to align technology solutions with business goals.
What It Takes to Join Our Team: • Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in full stack development withy a focus on Azure, C#, .NET, and Angular.
• Strong proficiency in C#, .NET, Azure, SQL, API Design, Angular and Azure Entra ID required.
• Strong analytical and problem-solving skills, with a solution-oriented mindset.
• Ability to work both independently and collaboratively in a team environment.
• Excellent communication and documentation skills.
Experience with DevOps practices and tools, such as Azure DevOps, CI/CD pipelines, and version control (Git) preferred.
Familiarity with containerization (Docker) and orchestration (Kubernetes) in the Azure ecosystem preferred.
Experience in optimizing cloud architecture for cost-effectiveness and scalability preferred.
What We Offer You: When you're on our team, you get more than a great paycheck.
You'll hear about career development and educational opportunities.
We offer an enhanced 401K with a match, a defined benefit plan, low-cost health, dental, and vision benefits, and life and disability insurance options.
We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.
Add to that an onsite wellness facility with fitness classes and programs, a daycare center, and a cafeteria.
Iowa Farm Bureau....where the grass really IS greener! Work Authorization/Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not able to sponsor OPT status
Sr. Full Stack Engineer
Job ID
2025-2140
# of Openings
1
Overview
Currently seeking multiple Full Stack Developers in support of the of U.S. Citizenship and Immigration Services (USCIS) Engineering Support for Identity Services (ESIS), this individual will support Agile Application Development technologies and capabilities in the areas of software development, systems engineering, integration, and test of software applications and infrastructure. Will be skilled with front-end, back-end, and database development. Design and implement full stack cloud solutions to include IaaS, PaaS, and SaaS. Design and deploy computing infrastructure, physical or virtual machines and other resources like virtual-machine disk image library, block and file-based storage, firewalls, load balancers, IP addresses, virtual local area networks. Implement cloud-based platform services for AWS. Implement cloud-based software as service for AWS. Perform DevOps functions.
Key Skills:
- 10+ years of experience with full stack engineering with proficiency in database development/integration as well as server and client application development/integration
- Software developing experience using Python and Java Spring framework
- Experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
- AWS experience required with experience deploying enterprise applications in AWS
- Experience with CI/CD environment tools such as Docker, Jenkins, Ansible, Kubernetes
Responsibilities
- Software development with Python, Java, React, and various scripting languages
- Design data models and web APIs and creation of software tasks from system requirements
- Perform requirements analysis, design, development, unit, and integration testing of software, troubleshooting and debugging of the system
- Immediate responsibilities will include enhancing and maintaining the existing system as well as design, development, and documentation of new features
- Create Git Releases, pull request and code reviews
- Query logs utilizing Splunk and will monitor dashboarding utilizing New Relic
- Usage of Atlassian Tools for day to day tasks within the Scrum process
- Implement web services, data persistence access features and external interfaces
- Partner closely with front-end and database engineers to ensure features are developed holistically
- Follow Agile software development methodology and team architecture standards.
- Will need to be able to read Architecture Diagrams
- Perform test service to improve code coverage, mocking services, test driven development and unit testing
- Will modify Helm Charts, Jenkinsfiles, and Dockerfiles
Qualifications
- MUST BE US CITIZEN
- Bachelor's degree required
- Must be able to obtain and maintain a Public Trust security clearance
- 10+ years expereince in Software Engineering
- Must have experience in Python and Java Spring Framework (Boot, Batch, Data, Security)
- Must have experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
- Experience with design, development, enhancement, troubleshooting and debugging of web applications
- Must have experience in AWS cloud environment and with CI/CD tools (ie. Docker, Jenkins, Kubernetes) for deployment processes, monitoring production environments, and modifying docker/Jenkins files and helm charts
- Experience with scripting languages (Python, Bash, Powershell, Perl) is not required but nice to have
- Understanding of the concept of branching and utilizing technological tools such as Git, VS Code, and/or Rancher to perform
- Experience with creating Git releases, creating pull requests, and reviewing code
- Experience monitoring dashboards utilizing New Relic
- Experience with Splunk to query logs
- Experience with Junit testing preferred
- Experience creating release instructions utilizing JIRA
- Experience developing and integrating complex software systems through the full SDLC
- Experience with Agile Scrum
- Must have strong written and verbal communication skills
Target Pay Range
The below listed pay range for this position is not a guarantee of compensation or salary. The final offered salary will be influenced by a host of factors including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Pyramid Systems that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits, to include our Employee Stock Ownership Program, FlexPTO, and learning and development opportunities.
Pyramid Min
USD $125,731.00/Yr.
Pyramid Max
USD $188,597.00/Yr.
Why Pyramid?
Pyramid Systems, Inc. is an award-winning, technology leader, driving digital transformation across federal agencies. We empower forward-thinking innovations, accelerate production-ready software, and deliver secure solutions so federal agencies can meet their mission goals. Voted a Top Workplace, both regionally (Washington, DC) and Nationally (USA) the past 2 years (2023 and 2024) based on the feedback from our employees, we are headquartered in Fairfax, VA. and have a growing national footprint. We value and promote our Flexible Workplace approach because of the positive impacts it has on work-life integration. We remain committed to ensuring every employee's voice is heard, performance and results are recognized and rewarded, development and advancement is a focus, and diversity, equity and inclusion is a company priority. We offer competitive compensation and benefits (including a recently launched Employee Stock Ownership Plan - ESOP), a robust performance-based rewards program, and we know how to have fun! Our people and culture have endured and delivered for our clients for nearly three decades.
EEO Statement
Pyramid Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Business Area:
EngineeringSeniority Level:
Mid-Senior levelJob Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.
The Data Platform Pillar is the bedrock of Cloudera's technology, where we design and build the core components that let our customers store, manage, and process data with unmatched scalability, security, and performance.
One of our products, Hue, is a mature open-source SQL Assistant for querying Databases & Data Warehouses and collaboration. Many companies and organizations use Hue to quickly answer questions via self-service querying.
The Data Warehouse Experience team is seeking passionate developers to join our distributed engineering team. Our mission is to make data warehousing simple and innovative for end users, working on software development, testing, user experience, distributed systems, and scalability.You will architect and implement applications within Hue, part of Cloudera Enterprise, which includes CDP Data Platform (CDPD), the world's leading open-source data platform for mission-critical environments, as well as CDP/Data Warehouse on the public cloud. We have already released the next generation of SQL experience using container-native Hadoop services to work in a Kubernetes cluster.
As a Sr. Staff Software Engineer, you will:
Drive Hue's architecture and technical strategy to deliver a secure, scalable, and extensible data productivity interface for enterprise analytics.
Lead core feature development across SQL editing, data catalog exploration, visualization, workflow orchestration, and practitioner productivity tooling.
Define and execute the AI roadmap for Hue, incorporating Cloudera SQL AI, natural-language query experiences, contextual copilots, and retrieval-augmented analytics.
Advance intelligent SQL assistance and automation by designing foundational capabilities for query generation, optimization suggestions, and semantic data understanding.
Champion engineering excellence through robust testing, performance optimization, observability, and enterprise-grade reliability.
Mentor engineers and lead cross-functional collaboration with product, UX, data platform, and other teams to influence long-term strategic direction.
We are excited about you if you have:
Bachelor's degree in
Computer Science or equivalent, and 7+ years of experience; OR Master's degree and 5+ years of experience; OR PhD and 3+ years of experience.Attention to details and ability to build reliable and scalable software systems.
4+ years of experience in development and test.
Effective communication and collaboration skills.
Strong development and system skills.
Strong critical & analytical skills.
Experience developing in Python.
Web development framework experience (React, Vue, Angular etc.).
Comfortable with HTML and CSS.
Comfortable with security.
You may also have:
Comfortable with the Web/RPC stacks in a Cloud world
Working knowledge of Kubernetes and microservices-based application design
Experience in developing continuous integration pipelines
Why this role matters:
You will tackle complex distributed systems challenges, crafting the foundational software for the control and data planes that powers CDP and keeps it running at massive scale. Working at the forefront of hybrid and multi-cloud technology, you will empower data scientists, engineers, and analysts with the tools and infrastructure they need for advanced analytics and modeling.
Collaboration is key, you will work alongside brilliant minds across product, data science, and engineering to drive innovation, standardize best practices, and shape the future of enterprise AI and data platforms. This is your chance to build the future of data and see your work make a global impact.
This role is not eligible for immigration sponsorship.
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
#LI-SZ1
#LI-REMOTE
Senior Platform Architect
Reports To: Director of Engineering
Department: Engineering
Location: Hybrid - Atlanta, GA
What makes MTech different:
Purpose-Driven Work – Build technology that solves real problems for the world
Casual & Collaborative – No corporate bureaucracy, direct access to senior leadership
Innovation-Focused – Healthy innovation pipeline expanding into new segments and technologies
Transparent & Data-Driven – Clear metrics, objectives, and visibility into company performance
Modern Development – Robust development tools, training programs, and technical excellence
Flexibility & Balance – Flexible work environment that values results over presenteeism
Job Summary
The Senior Platform Architect will lead the technical architecture, design, and modernization of large-scale, multi-tenant enterprise SaaS platforms built on Azure and the .NET stack. This role requires mastery of distributed systems, cloud-native design, and advanced engineering practices to deliver highly available, performant, and secure solutions for global consumer-facing SaaS and Agentic AI products.
Responsibilities and Duties
Architectural Design & Transformation
- Lead migration from monolithic systems to modular monolith and microservices architectures using domain-driven design, bounded contexts, and decomposition strategies.
- Design multi-tenant SaaS platforms with advanced tenant isolation, resource partitioning, and elastic scaling using Azure services.
- Define and enforce architectural standards for .NET (C#), TypeScript, Angular, SQL Server, and Azure, including dependency injection, SOLID principles, asynchronous programming, and reactive patterns.
- Design and implement distributed systems: service orchestration, API gateway management, IoT, edge computing, distributed transactions, eventual consistency, CQRS, and event sourcing.
- Architect for cloud-native resiliency: circuit breakers, bulkheads, retries, failover, geo-redundancy, and disaster recovery using Azure App Services, Azure Functions, Service Bus, Cosmos DB, and Azure SQL.
- Develop and maintain architecture documentation, reference models, and decision records using industry frameworks (TOGAF, Zachman, C4 Model).
Performance Engineering & Observability
- Establish and monitor platform SLOs (latency, throughput, error rates, availability) mapped to customer SLAs.
- Architect and implement advanced caching strategies, indexing, and query optimization for SQL Server and NoSQL stores in coordination with Senior Data Architect, Data Engineers, and Database Admins.
- Design and implement telemetry pipelines: distributed tracing (OpenTelemetry), structured logging, metrics collection, and real-time dashboards for system health and diagnostics.
- Conduct performance profiling, load testing, and capacity planning for backend services and frontend applications.
Automation, Quality, and DevOps
- Architect and implement CI/CD pipelines with automated build, test, security scanning, and deployment workflows.
- Integrate static code analysis, code coverage, and quality gates into the development lifecycle.
- Design and enforce automated testing strategies: unit, integration, contract, and end-to-end tests for backend and frontend components.
- Develop infrastructure as code (IaC) solutions for repeatable, scalable cloud provisioning.
- Create incident response playbooks for rollback, failover, and recovery, drive down MTTR and automate remediation where possible.
Security, Compliance, and Governance
- Architect for multi-tenant security: authentication/authorization (OAuth2, OpenID Connect), encryption at rest and in transit, secrets management, and compliance with SOC 1, SOC 2, GDPR, and other regulatory standards.
- Implement secure software development lifecycle (SSDLC) practices, threat modeling, and vulnerability management, including ZDR, DLP, No Model Training policies with AI Models.
- Ensure architectural governance and alignment with enterprise frameworks (TOGAF, Zachman), maintain architecture decision records, and participate in architecture review boards.
Technical Leadership & Collaboration
- Mentor engineering teams in advanced architectural concepts, distributed systems, cloud-native development, and best practices.
- Collaborate with Data Architect, DevOps, IT Services, Engineering and Product Management teams to ensure platform extensibility, integration, and support for complex business requirements.
- Evaluate and integrate AI/ML services, advanced analytics, and developer productivity tools to enhance platform capabilities.
- Champion a culture of technical excellence, continuous improvement, and innovation.
Required Experience & Skills
- Minimum 10+ years in software/platform engineering, with at least 8 years in platform architecture for enterprise SaaS on Azure and .NET tech stack.
- Proven experience architecting and delivering large-scale, multi-tenant SaaS platforms for global consumer-facing products.
- Deep expertise in .NET (C#), Azure cloud services (App Services, Functions, Service Bus, Cosmos DB, SQL Server), Azure Open AI, Microsoft Agent Framework, TypeScript, Angular, CI/CD, automated testing, and observability.
- Mastery of distributed systems, cloud-native patterns, event-driven architectures, and microservices.
- Demonstrated success in technical debt reduction, performance engineering, and architectural modernization.
- Experience with architectural frameworks (TOGAF, Zachman, C4 Model), architectural governance, and compliance.
- Strong understanding of platform security, regulatory compliance, and multi-tenant SaaS challenges.
Success Metrics (First 12 Months)
- Reduction in platform-related incidents/support tickets.
- Improvement in deployment speed and release velocity.
- Reduction in MTTR for platform incidents.
- Achievement of modularization milestones (monolith decomposition, service rollout, platform observability in production).
- Increase in automated test coverage, code quality, and system performance metrics.
Preferred Skills & Certifications
- TOGAF, Zachman, or similar architecture certification.
- Advanced knowledge of event sourcing, CQRS, service mesh, and cloud-native security.
- Familiarity with semantic technologies, knowledge graphs, and AI/ML integration.
- Hands-on experience with infrastructure as code, automated testing tools, and modern DevOps practices.
- Strong background in platform security, compliance, and multi-tenant SaaS challenges.
EEO Statement
Integrated into our shared values is MTech’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. MTech aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We
Company Description
At Titl, we simplify the real estate process by eliminating paperwork, legal obstacles, and delays associated with buying, owning, or selling a home. Our advanced technology ensures transparency and peace of mind throughout every transaction. We provide a modern and user-friendly way to handle property—designed for today and prepared for future needs.
Role Description
We're seeking an experienced Full-Stack Engineer to join our team working on a sophisticated property data research and report generation platform. This role involves building and maintaining enterprise-grade systems that automate property data extraction from government sources, generate comprehensive property reports, and manage complex business workflows including payments, authentication, and blockchain integration.
What You'll Work On
- Backend Services: Develop and maintain NestJS microservices handling property data scraping, PDF generation, report aggregation, and enterprise account management
- Frontend Applications: Build responsive Next.js applications with complex state management and real-time updates
- Data Pipeline: Work with automated scraping systems using Puppeteer and AI-powered document processing (Google Document AI, OpenAI)
- Integration Development: Implement OAuth flows, Stripe payment processing, webhook handling, and third-party API integrations
- Queue Management: Design and maintain Bull queue systems for background job processing and async workflows
- Blockchain Integration: Work with Polymesh blockchain for property ownership verification and asset tokenization
- Database Design: Create efficient Prisma schemas and optimize PostgreSQL queries for complex property data relationships
Required Technical Skills
Core Stack (Must Have)
- Backend: Advanced proficiency in NestJS with deep understanding of dependency injection, decorators, guards, and service patterns
- Frontend: Expert-level Next.js 14 (App Router) and React with TypeScript
- Database: Strong Prisma ORM experience and PostgreSQL optimization skills
- TypeScript: Production-level TypeScript across full stack
- API Design: RESTful API design, DTOs, validation, and Swagger documentation Infrastructure & DevOps
- Docker: Container orchestration and development environments
- Cloud Platforms: Google Cloud Platform (Cloud Storage, Cloud Run)
- Queue Systems: Bull or similar job queue systems (Redis-backed)
- Monorepo: Experience with pnpm workspaces or similar monorepo tooling Authentication & Payments
- OAuth 2.0: Multi-provider authentication (Google, Facebook, LinkedIn)
- JWT: Token-based authentication and authorization patterns
- Stripe: Payment processing, webhooks, subscription management, and usage-based billing Specialized Skills
- Web Scraping: Puppeteer or similar browser automation tools
- PDF Processing: PDF generation, manipulation, and data extraction
- AI/ML Integration: Experience with AI APIs (OpenAI, Google AI, etc.)
- Background Jobs: Async processing, retry logic, and error handling
Highly Desired Skills
- Blockchain: Polymesh or Ethereum blockchain integration experience
- Document Processing: OCR, document AI, or legal document processing
- Property/Real Estate Domain: Understanding of property records, deeds, liens, title commitments
- Legal Tech: Experience with legal document workflows or compliance systems
- Testing: Jest, testing-library, E2E testing frameworks
- Performance Optimization: Query optimization, caching strategies, lazy loading
- Security: OWASP best practices, rate limiting, encryption
Architecture & Design Requirements
You should be comfortable with:
- Design Patterns: Service-oriented architecture, repository pattern, factory pattern
- Dependency Injection: Understanding NestJS DI container and module system
- Database Relations: Complex multi-tenant data models with proper isolation
- State Management: React Context, server/client component patterns
- Error Handling: Comprehensive error handling, retry logic, fallback mechanisms, API Security: Rate limiting, API key management, webhook signature verification
Experience Requirements
- 5+ years of full-stack development experience
- 3+ years with TypeScript in production environments
- 2+ years with NestJS or similar enterprise Node.js frameworks
- 2+ years with modern React and Next.js
- Experience building production SaaS applications with multi-tenant architecture
- Track record of shipping complex features end-to-end
- Experience with third-party integrations and webhook systems
- Domain Knowledge (Preferred)
- Understanding of property data and real estate records
- Familiarity with government data systems and public records
- Knowledge of legal document structures (deeds, liens, mortgages, title commitments)
- Experience with regulated industries and compliance requirements
- Understanding of Miami-Dade County or similar municipal systems (bonus)
Development Practices
You should have experience with:
- Git workflows: Feature branches, pull requests, code review
- Documentation: Writing clear technical documentation and API specs
- Testing: Unit tests, integration tests, E2E tests
- CI/CD: Automated testing and deployment pipelines
- Agile: Working in iterative development cycles
- Code Quality: ESLint, Prettier, TypeScript strict mode
Problem-Solving Skills
We're looking for someone who can:
- Debug complex distributed systems across multiple services
- Optimize database queries and reduce API response times
- Design scalable architectures for high-volume data processing
- Handle edge cases in automated scraping and data extraction
- Troubleshoot integration issues with third-party services
- Implement robust error handling and monitoring
- Communication & Collaboration
- Clear written communication for documentation and code reviews
- Ability to explain technical concepts to non-technical stakeholders
- Collaborative approach to problem-solving
- Proactive in identifying and addressing technical debt
- Experience mentoring junior developers (preferred)
- Package Manager Note
- This project uses pnpm exclusively for monorepo management. Experience with pnpm workspaces is preferred, but npm/yarn monorepo experience transfers well.
What Makes You Stand Out
- Contributions to open-source projects
- Experience with LangChain or LangGraph for AI orchestration
- FastAPI or Python experience (for AI service integration)
- Understanding of title insurance or property ownership verification
- Experience with Puppeteer clusters and browser farm optimization
- Background in fintech or regulated industries
- Experience with multi-environment deployments (local, staging, production)
Working Style
This role requires:
- Attention to detail when working with legal and financial data
- Systematic approach to debugging complex systems
- Ability to work independently on ambiguous problems
- Comfort with reading and understanding existing codebases
- Pragmatic decision-making balancing speed and quality
- Tech Stack Summary: NestJS • Next.js • TypeScript • Prisma • PostgreSQL • Puppeteer • Bull • OAuth • Stripe • Google Document AI • OpenAI • Docker • GCP • Polymesh • pnpm
- This role offers the opportunity to work on challenging technical problems at the intersection of PropTech, LegalTech, and AI, building systems that handle real-world property data at scale.
Job description
Role:: Senior Framework Architect - Angular (x1)
Location:: Irving, TX
The Senior Framework architect will lead the development of the Angular codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.
The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal Angular framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization.
Responsibilities
Lead the development of the Angular Framework that is aligned to our internal Design System components.
Familiarity with and help with support of the React UI Library
Work with the team to understand priority and urgency, while escalating blockers or delays
Investigate bugs, and provide support to reduce risk for our users
Handle framework upgrades and feature requests
Ensure clear migration path for applications to remain on latest technology and design standards
Follow internal standards for build processes and publishing to ensure stability of framework
Keep the framework current with the latest trends both internally and externally
Provide technical analysis and solutions to issues and technical direction
Required Skills:
8-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, Angular, and a solid foundational understanding of HTML/CSS
Expertise in working with reusable code that is integrated with modern design systems
Write high-quality code that is well-documented and easy to maintain
Quality of work and speed of execution are crucial for success in this role.
A growth mindset and willingness to learn and adapt in a fast-paced environment
Strong attention to detail & analytical skills
Experience delivering with an agile methodology and using bitbucket/github and jira to manage development
Experience in development of end to end testing, unit testing
Strong communication skills, and ability to raise escalate concerns when appropriate
Stay up to date on the latest software development trends and technologies
Support for developers looking to onboard and contribute to the design system
Interest in working with Design Systems at scale, and developing within the structures of a design driven framework
Desirable Skills & Experience
Interest in Design, methodologies of design systems
Interest in enablement of AI in conjunction with maintenance and alignment to Design Systems
Keen interest in, or knowledge of, banking or finance
Education:
Bachelor's/University degree or equivalent experience
Skills
Mandatory Skills : Design systems
location: Irving, Texas
job type: Permanent
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job description Role:: Senior Framework Architect - Angular (x1)
Location:: Irving, TX
- The Senior Framework architect will lead the development of the Angular codebase for our internal design system, strongly contributing to the development and strategic technical direction of internal frameworks, products and systems. You will ensure stability and scalability of the framework, and work closely with the rest of our framework development team, and with the CSS lead.
- The framework architect will be integrated within the Design team to produce code that aligns to the standards defined in our internal design library. Your primary task is to help build and maintain the internal Angular framework, which is used to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. In this role, you will have opportunities to partner with Technology colleagues to provide support for onboarding to the Design System and to better understand how your work fits into the strategic objectives of the organization.
Responsibilities
- Lead the development of the Angular Framework that is aligned to our internal Design System components.
- Familiarity with and help with support of the React UI Library
- Work with the team to understand priority and urgency, while escalating blockers or delays
- Investigate bugs, and provide support to reduce risk for our users
- Handle framework upgrades and feature requests
- Ensure clear migration path for applications to remain on latest technology and design standards
- Follow internal standards for build processes and publishing to ensure stability of framework
- Keep the framework current with the latest trends both internally and externally
- Provide technical analysis and solutions to issues and technical direction
Required Skills:
- 8-10 years experience writing professional-quality shared component libraries with expertise in n TypeScript, Angular, and a solid foundational understanding of HTML/CSS
- Expertise in working with reusable code that is integrated with modern design systems
- Write high-quality code that is well-documented and easy to maintain
- Quality of work and speed of execution are crucial for success in this role.
- A growth mindset and willingness to learn and adapt in a fast-paced environment
- Strong attention to detail & analytical skills
- Experience delivering with an agile methodology and using bitbucket/github and jira to manage development
- Experience in development of end to end testing, unit testing
- Strong communication skills, and ability to raise escalate concerns when appropriate
- Stay up to date on the latest software development trends and technologies
- Support for developers looking to onboard and contribute to the design system
- Interest in working with Design Systems at scale, and developing within the structures of a design driven framework
Desirable Skills & Experience
- Interest in Design, methodologies of design systems
- Interest in enablement of AI in conjunction with maintenance and alignment to Design Systems
- Keen interest in, or knowledge of, banking or finance
Education:
Bachelor's/University degree or equivalent experience
Skills Mandatory Skills : Design systems
qualifications:
Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Description
We’re seeking a skilled Network Administrator to support data center builds for a high-impact client initiative. This is a hands-on, traveling role ideal for someone who thrives in dynamic environments and enjoys working onsite with cutting-edge infrastructure.
Travel every other week to a data center in Monroe, Louisiana. Home base is in Minneapolis.
Skills
ccna, configuration, installing, network hardware and software auditing software, meraki, tcp/ip, dhcp, customer service, cisco routers, cisco switches, troubleshooting, data center, network engineering, router, aec, ccnp, routing, wireless
Top Skills Details
ccna,configuration,installing,network hardware and software auditing software,meraki,tcp/ip,dhcp,customer service,cisco routers,cisco switches,troubleshooting,data center,network engineering,router
Additional Skills & Qualifications
CCNA HIGHLY preferred
Most travel will be in Monroe, LA – where the largest Meta datacenter is being built (with 104 conference rooms that need to be set up)
Required Skills: The ideal candidate needs a strong personality, confidence, and communication skills to interact with various teams and vendors. Technical skills should include Meraki (a big requirement) and some Ubiquiti, with a general understanding of IT.
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of Minneapolis, MN.
Pay and BenefitsThe pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Minneapolis,MN.
Application DeadlineThis position is anticipated to close on Mar 21, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
