EEO Alternative Dispute Resolution Specialist

FUNCTIONAL PURPOSE:

Performs Equal Employment Opportunity (EEO) dispute resolution through pre-complaint counseling/processing and alternative dispute resolution (ADR) activities within any specified geographic areas.

DUTIES AND RESPONSIBILITIES:

1. Processes a pre-complaint caseload to ensure adherence to all Postal Service and EEOC rules, regulations and policies governing the Federal Sector EEO Complaint process. Ensures confidentiality in all matters.

2. Maintains knowledge of EEO laws, regulations, policy updates, and changes to provide guidance and direction to counselee and management.

3. Reviews written complaints and conducts interviews with counselee to explain his/her rights and responsibilities and options in the EEO process, determine claims and basis(es) raised, determines the appropriate ADR activity (e.g., mediation), and provides written notice of rights and responsibilities.

4. Conducts meetings with management to obtain response to claims raised and provides documentation and required information to process the case if a formal complaint is filed.

5. Takes actions to resolve disputes when appropriate by initiating settlement discussions, scheduling REDRESS mediations, 650 mediations, arranging joint meetings and/or determining if the matter is being addressed in the grievance process.

6. Prepares written reports to document that the required counseling actions were taken and to resolve any jurisdictional questions that arise.

7. Implements proactive preventive strategies to improve the workplace environment including conducting trainings, mediator observations and assessments; meeting with area and district leadership, and with union representatives.

REQUIREMENTS:

1. Knowledge of statutes, regulations, and administrative procedures pertaining to equal employment opportunity (EEO) complaints and appeals handled by the Merit Systems Protection Board (MSPB).
2. Knowledge of alternative dispute resolution (ADR) techniques sufficient to monitor and evaluate contract ADR providers.
3. Ability to communicate orally with internal and external personnel at all levels sufficient to, provide guidance on EEO issues, interact with contract ADR providers, and process discrimination complaints.
4. Ability to communicate in writing sufficient to prepare correspondence, reports, action plans, write contract ADR provider evaluations, and document facts and issues presented during counseling and complaint processes.
5. Ability to coordinate and schedule meetings for various contacts to ensure timely completion.
6. TRAINING REQUIREMENT: Ability to successfully complete the postal training program associated with this position.
7. NOTE: The selected applicant will not be permanently placed until after successful completion of this training program. Applicants are NOT to address this requirement on their application.