Remote Customer Service Remote Jobs Jobs in New York, NY
14 positions found
**** Candidates must reside in New York.*****
JOB DESCRIPTION Job Summary
Leads and manages multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Responsible for leading and managing performance of one or more of the following activities: care review, care management, utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), transition of care, health management, behavioral health, long-term services and supports (LTSS), and/or member assessment.
• Facilitates integrated, proactive healthcare services management - ensuring compliance with state and federal regulatory and accrediting standards and implementation of the Molina clinical model.
• Manages and evaluates team member performance, provides coaching, employee development and recognition, ensures ongoing appropriate staff training, and has responsibility for selection, orientation and mentoring of new staff.
• Performs and promotes interdepartmental/multidisciplinary integration and collaboration to enhance continuity of care.
• Oversees interdisciplinary care team (ICT) meetings.
• Functions as hands-on manager responsible for supervision and coordination of daily integrated healthcare service activities.
• Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators.
• Collates and reports on care access and monitoring statistics including plan utilization, staff productivity, cost-effective utilization of services, management of targeted member population, and triage activities.
• Ensures completion of staff quality audit reviews; evaluates services provided, outcomes achieved and recommends enhancements/improvements for programs and staff development to ensure consistent cost-effectiveness and compliance with all state and federal regulations and guidelines.
• Maintains professional relationships with provider community, internal and external customers, and state agencies as appropriate, while identifying opportunities for improvement.
• Local travel may be required (based upon state/contractual requirements).
Required Qualifications
•At least 7 years experience in health care, and at least 3 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience.
• At least 1 year of health care management/leadership experience.
• Must be a Registered Nurse (RN), Clinical licensure and/or certification required ONLY if required by state contract (Preferably New York), regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• Experience working within applicable state, federal, and third party regulations.
• Demonstrated knowledge of community resources.
• Proactive and detail-oriented.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.
• Ability to work independently, with minimal supervision and demonstrate self-motivation.
• Responsive in all forms of communication, and ability to remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships.
• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Excellent problem-solving and critical-thinking skills.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
• Registered Nurse (RN). License must be active and unrestricted in state of practice.
• Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.
• Medicaid/Medicare population experience.
• Clinical experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $73,102 - $171,058 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Remote working/work at home options are available for this role.
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Sales Representative (VSR) will be responsible for marketing and selling CARDAMYST via teleconference and/or telephone to targeted health care offices and providers, in close partnership with aligned field representatives. They will deliver impactful core selling messages and educational materials as part of their remote engagements, reinforcing in-person efforts and expanding overall reach. VSRs will need to be flexible regarding job responsibilities as they will include a variety of strategic tasks: amplifying call frequency with high-priority targets, triaging and qualifying targeted HCPs, supporting large geographic territories, and engaging aligned sales team micro-focus practitioners. The VSR will create positive, coordinated virtual selling interactions that drive awareness, adoption, and market growth for CARDAMYST. Additionally, they will possess excellent customer service skills and polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. These skill sets will also be critical in educating on the clinical profile and first-in-class value of assigned products, addressing questions and concerns, and identifying signals of adoption. Furthermore, they will demonstrate the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, and navigate pharmacy and insurance landscapes to support account needs.
EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, a 401-k plan with employer match, and a comprehensive benefits package including medical, dental, and vision insurance, along with many additional valuable programs.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their aligned field partners. These results are achieved by:
- Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
- Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
- Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
- Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
- Develop business relationships with field team to maximize coverage of shared targets.
- Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
- Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
- Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
- Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
- Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
- Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
- Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor's degree from an accredited college or university OR equivalent experience
- 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
- Experience selling in the Cardiovascular space preferred
- Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
- Excellent communication & rapport building skills.
- Ability to articulate complex clinical data.
- Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
- Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
- Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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Remote working/work at home options are available for this role.
FULL-SERVICE SHOPPER
Start earning quickly with a flexible schedule
Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make peoples day.
Shoppers make it all happensign up now to help create a world where everyone has access to the food they love.
As a full-service shopper, youll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. Its that simple.
What you get as a shopper:
- Start earning quickly on a flexible schedule*
- Weekly pay with the option of instant cashout
- Potential to earn tips
- Special earnings promotions
Basic requirements:
- 18+ years old (21+ to deliver alcohol)
- Eligible to work in the United States
- Consistent access to a vehicle and a recent smartphone
Additional information:
Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.
Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.
Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.
Review the Independent Contractor Agreement here
*Subject to availability of batches in your area.
Required
Preferred
Job Industries
- Other
Remote working/work at home options are available for this role.
Salary: $70,000
- $90,000 per year A bit about us: Our client is a distinguished and forward-thinking law firm with a longstanding history of providing exceptional legal services.
Known for its collaborative culture, innovative solutions, and unwavering commitment to excellence, the firm serves a diverse range of clients, including prominent corporations, government entities, and high-profile individuals.
With a global presence and a team of top-tier professionals, our client fosters an inclusive and dynamic work environment where every team member plays a crucial role in delivering world-class results.
They value integrity, innovation, and a dedication to delivering outstanding client service.
As a member of their team, you’ll be part of a highly respected organization that prioritizes professional growth, collaboration, and the pursuit of excellence in every aspect of its operations.
Why join us? Comprehensive health benefits package PTO package 401k Growth opportunities Hybrid Flexibility ( 2 days remote / 3 days in office) Job Details Are you a detail-oriented professional with a passion for precision and problem-solving? Do you thrive in a fast-paced, collaborative environment where your contributions make a real impact? If so, we want to hear from you! We’re seeking a Legal Billing Specialist to join our dynamic team in our New York office.
Reporting to the Billing Supervisor, you’ll play a key role in ensuring seamless client billing operations and compliance with client-specific guidelines.
This is a fantastic opportunity to showcase your analytical, organizational, and customer service skills in a supportive, growth-focused environment.
What You’ll Do As our Legal Billing Specialist, you’ll take ownership of critical billing functions, including: Client Billing & Compliance Set up matters with proper coding, rates, and task codes to ensure alignment with client billing guidelines.
Collaborate with attorneys, assistants, and eBilling vendors to resolve discrepancies and maintain accurate billing records.
Invoicing & Reporting Prepare and process client bills, including generating proformas, editing narratives, and creating LEDES files.
Develop budgets, billing forecasts, and custom reports for clients and internal management.
Collections & Follow-Up Proactively manage past-due invoices, coordinating with attorneys and clients to resolve payment issues.
Submit eBills, address rejections, and ensure invoices are approved and paid through various eBilling platforms.
Be the Go-To Expert Serve as the main point of contact for billing-related inquiries from attorneys, clients, and firm leadership.
What Makes You a Great Fit We’re looking for someone who brings more than just experience to the table.
You’re: Tech-Savvy: Proficient in billing software (Elite or Aderant preferred, 3E a plus) and skilled in Microsoft Excel.
Analytical & Detail-Oriented: You thrive on solving problems and delivering accurate, high-quality work.
Communicative: Your excellent written and verbal communication skills make collaboration effortless.
Self-Motivated: You can juggle multiple tasks, work independently, and adapt to a fast-paced environment.
Customer-Focused: You bring a positive, solutions-oriented approach to client and team interactions.
Qualifications Bachelor’s degree required, preferably in Business, Accounting, Finance, or a related field.
Experience in legal billing or a similar role is a strong plus.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Remote working/work at home options are available for this role.
Our client, a top financial company with offices in NYC, is seeking a temporary Senior Managing Counsel/Finance Contract Attorney for its team on a hybrid basis. (4x per week)
This role will support our client's Fixed Income and Equities (FIEQ) institutional sales and trading businesses. A successful candidate will work closely with senior business managers involved in an array of broker-dealer and bank services including institutional trading of equity and fixed income securities, ETFs, equity and debt capital markets, municipal securities offerings, and outsourced trading.
Experience in the prime brokerage space would be very helpful.
This role is located in Pittsburgh PA, Lake Mary FL or New York NY.
In this role, you'll make an impact in the following ways:
- Providing advice and assistance to business, Credit, Risk and Compliance partners concerning legal, regulatory and reputational issues arising from FIEQ businesses.
- Advising on new markets, new product and service development, and strategic business initiatives.
- Working closely with business managers and company control functions (Compliance, Credit, Risk, Legal) to ensure understanding of the bank's regulatory and contractual obligations;
- Drafting, reviewing and negotiating legal contracts and other documents;
- Monitoring, interpreting and communicating on proposed regulations and their application to the business;
- Overseeing and managing the retention of outside counsel on business initiatives and other matters; and
- Maintaining an understanding of global regulatory issues impacting the business through engagement with APAC and EMEA colleagues.
To be successful in this role, we're seeking the following:
- Law degree (J.D.) and licensed to practice law in New York Pennsylvania or Florida
- Minimum 12 years of experience at a law firm and/or large financial institution covering fixed income and equity sales and trading activities
- Experience with industry standard trading agreements
- Knowledge of current regulatory issues impacting institutional sales and trading and capital markets businesses.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
An ideal candidate has trading desk support, ETF experience, Muni experience, market trade experience, familiarity with the 33/34 act, and familiarity with FINRA.
Comp - $100/hour+ depending on experience
Remote working/work at home options are available for this role.
This Jobot Job is hosted by: David DeCristofaro
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $200,000 - $350,000 per year
A bit about us:
We are a renewable energy leader with a focus on helping utility-scale solar providers generate and produce solar across North and South America! Since our inception, we've been on the forefront of new technology, advancing the way we optimize solar efficiency in the industry. This provides more output and lower costs to the consumer.
If you are interested in the renewable energy space, please read on!
Why join us?
- Lucrative Base + Commission Package!
- Excellent Benefits - 100% Medical Coverage for Employee + Family!
- Generous PTO Package!
- Profit Sharing Bonus!
- Fantastic Culture and Work/Life Balance!
- Room for Advancement!
Job Details
We are seeking a highly motivated and experienced VP of Business Development to join our dynamic team in the Renewable Energy industry. As a key member of the executive team, the VP of Business Development will be responsible for driving the company's growth by securing new clients, maintaining relationships with existing clients, and leading a team to achieve the company's sales targets. This role is ideal for a forward-thinking, strategic leader with a proven track record in B2B sales, particularly in the renewable energy sector including utility-scale solar and wind energy.
Responsibilities
- Develop and execute strategic plans to achieve sales targets and expand our customer base.
- Manage and build a team of Account Executives
- Build and maintain strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- Effectively communicate the value proposition through proposals and presentations.
- Understand category-specific landscapes and trends, reporting on the forces that shift strategic directions of accounts.
- Prospect for potential new clients and turn this into increased business.
- Work with the team to develop proposals that meet the client’s needs, concerns, and objectives.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
Qualifications
- At least 8+ years of executive sales leadership with a focus on B2B sales
- Experience leading and building sales divisions
- Experience within Renewables, Energy, Industrial Data, or Instrumentation experience
- BA/BS degree or equivalent.
- Experience navigating complex and consultative sales cycles
- Willingness to travel 25-50% to client sites and events
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: /privacy-policy
Remote working/work at home options are available for this role.
Our client, a well-regarded regional defense litigation firm is seeking a Team Lead to join their Westchester County, NY team. The ideal candidate will have 10+ years of general liability or insurance defense related experience as well as experience leading/training other attorneys.
This position is hybrid remote, 2 days remote, 3 days in office per week. This is a partnership track position.
Candidates should be admitted to practice in NY.
Competitive base salary 160k to 175k+, bonus and benefits.
Resumes may be sent to for review.
Remote working/work at home options are available for this role.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Healthcare Customer Service Specialist - Work from HomeJob Description:
BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.
We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.
Compensation Highlights
- Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
- Pay frequency: Weekly pay
Schedule Highlights
- Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs
Responsibilities
- Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
- Provide accurate information about health plan benefits, eligibility, and coverage
- Schedule, reschedule, and confirm appointments with healthcare providers
- Process referrals, authorizations, prescription renewals, and other requests
- Assist members or patients with claims questions, billing inquiries, and account updates
- Review insurance or plan eligibility and update records in the system
- Maintain accurate documentation in electronic systems, including EMR or CRM tools
- Communicate with providers and internal teams via phone, secure messaging, or email
- Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
- Escalate complex issues to the appropriate team or supervisor for resolution
Qualifications
- High School Diploma or equivalent
- 1+ year of call center customer service experience handling high call volume
- 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
- Previous job tenure of at least 6 months per role, reflecting stability and reliability
- Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
- Strong verbal and written communication skills
- Ability to navigate multiple systems and maintain accuracy while handling calls
- Comfortable working in a remote environment with a designated, private workspace
- Demonstrated stable work history with a track record of reliability
- Commitment to a long-term role and building a career with the organization
- Reliable high-speed internet
Preferred Qualifications
- Experience with appointment scheduling or benefits inquiries
- Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
- Experience with EPIC, Facets, or similar applications
- Knowledge of medical and/or insurance terminology
At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.
What to Expect:
- On-camera participation during interviews, training, team meetings, and regular check-ins.
- Face-to-face discussions sparking collaboration and engagement
- A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.
Benefits:
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
BroadPath a Sagility Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements
Diversity Statement
At BroadPath a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Location:
USAUnited States of AmericaRemote working/work at home options are available for this role.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Healthcare Customer Service Specialist - Work from HomeJob Description:
BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.
We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.
Compensation Highlights
- Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
- Pay frequency: Weekly pay
Schedule Highlights
- Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs
Responsibilities
- Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
- Provide accurate information about health plan benefits, eligibility, and coverage
- Schedule, reschedule, and confirm appointments with healthcare providers
- Process referrals, authorizations, prescription renewals, and other requests
- Assist members or patients with claims questions, billing inquiries, and account updates
- Review insurance or plan eligibility and update records in the system
- Maintain accurate documentation in electronic systems, including EMR or CRM tools
- Communicate with providers and internal teams via phone, secure messaging, or email
- Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
- Escalate complex issues to the appropriate team or supervisor for resolution
Qualifications
- High School Diploma or equivalent
- 1+ year of call center customer service experience handling high call volume
- 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
- Previous job tenure of at least 6 months per role, reflecting stability and reliability
- Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
- Strong verbal and written communication skills
- Ability to navigate multiple systems and maintain accuracy while handling calls
- Comfortable working in a remote environment with a designated, private workspace
- Demonstrated stable work history with a track record of reliability
- Commitment to a long-term role and building a career with the organization
- Reliable high-speed internet
Preferred Qualifications
- Experience with appointment scheduling or benefits inquiries
- Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
- Experience with EPIC, Facets, or similar applications
- Knowledge of medical and/or insurance terminology
At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.
What to Expect:
- On-camera participation during interviews, training, team meetings, and regular check-ins.
- Face-to-face discussions sparking collaboration and engagement
- A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.
Benefits:
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
BroadPath a Sagility Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements
Diversity Statement
At BroadPath a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Location:
USAUnited States of AmericaRemote working/work at home options are available for this role.
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
- $75-$150 (per 1 hour session)
- $300-$750 (multi-session studies)
Job Requirements:
- Show up at least 10 mins before discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
- Must have either a smartphone with working camera or desktop/laptop with webcam
- Must have access to high speed internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Customer service representative agent experience is not necessary.
Job Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed should you choose to work from home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Remote working/work at home options are available for this role.
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
- $75-$150 (per 1 hour session)
- $300-$750 (multi-session studies)
Job Requirements:
- Show up at least 10 mins before discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
- Must have either a smartphone with working camera or desktop/laptop with webcam
- Must have access to high speed internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Customer service representative agent experience is not necessary.
Job Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed should you choose to work from home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Remote working/work at home options are available for this role.
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
- $75-$150 (per 1 hour session)
- $300-$750 (multi-session studies)
Job Requirements:
- Show up at least 10 mins before discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
- Must have either a smartphone with working camera or desktop/laptop with webcam
- Must have access to high speed internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Customer service representative agent experience is not necessary.
Job Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed should you choose to work from home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Remote working/work at home options are available for this role.
Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
* $75-$150 (per 1 hour session)
* $300-$750 (multi-session studies)
Job Requirements:
* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Customer service representative agent experience is not necessary.
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Remote working/work at home options are available for this role.
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
* $75-$150 (per 1 hour session)
* $300-$750 (multi-session studies)
Job Requirements:
* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Remote working/work at home options are available for this role.
