React Navigate Keep Query Params Jobs in Usa

Currently seeking multiple Full Stack Developers in support of the of U.S. Citizenship and Immigration Services (USCIS) Engineering Support for Identity Services (ESIS), this individual will support Agile Application Development technologies and capabilities in the areas of software development, systems engineering, integration, and test of software applications and infrastructure. Will be skilled with front-end, back-end, and database development. Design and implement full stack cloud solutions to include IaaS, PaaS, and SaaS. Design and deploy computing infrastructure, physical or virtual machines and other resources like virtual-machine disk image library, block and file-based storage, firewalls, load balancers, IP addresses, virtual local area networks. Implement cloud-based platform services for AWS. Implement cloud-based software as service for AWS. Perform DevOps functions.

Key Skills:

• 10+ years of experience with full stack engineering with proficiency in database development/integration as well as server and client application development/integration
• Software developing experience using Python and Java Spring framework
• Experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• AWS experience required with experience deploying enterprise applications in AWS
• Experience with CI/CD environment tools such as Docker, Jenkins, Ansible, Kubernetes

• Software development with Python, Java, React, and various scripting languages
• Design data models and web APIs and creation of software tasks from system requirements
• Perform requirements analysis, design, development, unit, and integration testing of software, troubleshooting and debugging of the system
• Immediate responsibilities will include enhancing and maintaining the existing system as well as design, development, and documentation of new features
• Create Git Releases, pull request and code reviews
• Query logs utilizing Splunk and will monitor dashboarding utilizing New Relic
• Usage of Atlassian Tools for day to day tasks within the Scrum process
• Implement web services, data persistence access features and external interfaces
• Partner closely with front-end and database engineers to ensure features are developed holistically
• Follow Agile software development methodology and team architecture standards.
• Will need to be able to read Architecture Diagrams
• Perform test service to improve code coverage, mocking services, test driven development and unit testing
• Will modify Helm Charts, Jenkinsfiles, and Dockerfiles

• MUST BE US CITIZEN
• Bachelor's degree required
• Must be able to obtain and maintain a Public Trust security clearance
• 10+ years expereince in Software Engineering
• Must have experience in Python and Java Spring Framework (Boot, Batch, Data, Security)
• Must have experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• Experience with design, development, enhancement, troubleshooting and debugging of web applications
• Must have experience in AWS cloud environment and with CI/CD tools (ie. Docker, Jenkins, Kubernetes) for deployment processes, monitoring production environments, and modifying docker/Jenkins files and helm charts
• Experience with scripting languages (Python, Bash, Powershell, Perl) is not required but nice to have
• Understanding of the concept of branching and utilizing technological tools such as Git, VS Code, and/or Rancher to perform
• Experience with creating Git releases, creating pull requests, and reviewing code
• Experience monitoring dashboards utilizing New Relic
• Experience with Splunk to query logs
• Experience with Junit testing preferred
• Experience creating release instructions utilizing JIRA
• Experience developing and integrating complex software systems through the full SDLC
• Experience with Agile Scrum
• Must have strong written and verbal communication skills

Company Overview:

Fire-Dex is a family-owned, global manufacturer of head-to-toe personal protective equipment (PPE) for first responders and an Independent Service Provider (ISP) of PPE care and maintenance. Our mission is simple: to serve those who serve. We live by our values—Fun, Integrity, Respect, and Excellence (FIRE)—and take pride in being recognized as a multi award-winning organization, including Top Workplace by NorthCoast 99 and Weatherhead 100.

Role Summary

We are seeking an IT Web Developer to help support and enhance our custom web applications. This role is ideal for a developer who has a solid foundation in modern web development and is looking to grow their skills while working on real-world business systems.

The developer will work with tools such as React & JavaScript for frontend development. PHP backend using an MVC framework, and a MySQL database, all hosted in a Linux-based VPS environment. This role will collaborate closely with experienced IT team members, business stakeholders, and third-party developers contributing to new features, improvements, and ongoing application support. This will be a hybrid role located at our headquarters in Medina, OH.

Key Responsibilities

Application Development & Support

• Assist in maintaining and enhancing custom web applications
• Implement new features, UI improvements, and administrative tools under guidance from senior IT staff
• Troubleshoot and resolve application issues across frontend, backend, and database layers
• Learn and follow established coding standards and best practices

Backend & Database Contributions

• Write and maintain database queries and assist with schema updates
• Support backend development, including APIs and admin functionality
• Help ensure data accuracy, performance, and reliability

Required Skills & Experience

Experience and Education

• 1–3 years of experience supporting or building web applications
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or IT is preferred
• Equivalent experience accepted (Associate’s degree, bootcamp, or self-taught) with demonstrable project work and ability to work in an existing codebase

Technical Foundation

• Working knowledge of JavaScript and React (components, hooks, API integration)
• Experience with PHP in a web application context
• Intermediate experience with relational database management systems, such as MySQL, Microsoft SQL Server, etc.
• Familiarity with Git and collaborative development workflows

General Competencies

• Ability to debug issues across frontend, backend, and database layer
• Willingness to learn existing systems and improve them incrementally
• Comfort working with established codebases
• Ability to cooperate effectively across teams while demonstrating strong self-accountability and leadership
• Ability to understand and interpret technical specifications to business stakeholders
• Strong attention to detail and eagerness to grow technical skills

Preferred / Nice-to-Have Skills

• Exposure to PHP frameworks (e.g. Laravel, Symfony, or similar)
• Experience with Microsoft Power Platform
• Basic familiarity with Linux environments
• Familiarity with NoSQL Databases, such as MongoDB
• Hands-on experience developing and deploying solutions in Azure and/or AWS cloud environments
• Production experience with large codes bases
• History of maintenance with business-critical systems
• Performance optimization skills (application and database-level) with large data applications

More Benefits Include:

• Competitive salary
• Employee Assistance Program
• Health, dental, and vision insurance
• Paid time off and parental leave
• 401(k) with matching, life insurance, EAP, discount programs and other perks
• Fulfillment about your work and this industry because it is impactful

More About Us:

• Our values include fun, integrity, respect, and excellence = FIRE!
• Our dedicated team of associates have helped pave the path of innovation for new products and services that are focused on the health and safety of first responders
• Temperature-controlled production floor with nice break rooms, fresh food market, and outdoor patios
• 40+ years in business
• Multi award-winning organization – including multiple repeat recognition as a Top Workplace by NorthCoast 99 eight times over, Family Business Achievement Awards, Smart Culture Awards, Cascade Business Growth Awards and Weatherhead 100!

Be part of making the highest quality personal protective equipment in the USA and keeping first responders safe!

Learn more about our culture and team!

• Find purposeful work making firefighter PPE: your work passion with the Fire-Dex family: It's Made: Turnout Gear: Opportunity Employer (EOE)

  Fire- Dex is an equal opportunity employer to all, regardless of age (40 and over), ancestry, color, disability (physical and mental, including HIV and AIDS), genetic information, gender identity and expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, or any other basis protected by law. We are committed to a diverse and inclusive workforce and actively seek to ensure that our hiring and employment practices reflect this commitment.

  
  

  Interview Process & Consent

  Fire‑Dex may use AI‑assisted tools to record and transcribe interviews for evaluation purposes, with candidate notice and consent. These tools support, but do not replace, human decision‑making. Interview data is handled in accordance with applicable privacy laws, including CCPA and GDPR.

  
  

  Please note: We are only considering direct applicants for this position. Third‑party agencies will not be considered.

We are seeking a Senior Lead Developer to lead the development and deployment of our backend services. In this role, you will be the bridge between our PostgreSQL database and React frontend, responsible not only for writing high-performance Python code but also for architecting the CI/CD pipelines that bring our applications to life. You will ensure our integration layers are scalable, secure, and automatically deployed.

Key Responsibilities

• API & Backend Development: Design and maintain production-grade RESTful APIs using Python (FastAPI, Flask) with a focus on asynchronous processing.

• Database Engineering: Architect relational schemas and write optimized SQL in PostgreSQL, ensuring data integrity and query performance.

• React Integration: Partner with frontend teams to define API contracts, handle state-consistent data fetching, and implement secure authentication (JWT/OAuth2).

• CI/CD & Deployment: Build and manage automated deployment pipelines (e.g., Azure DevOps or Jenkins) to move code from local environments to staging and production.

• Containerization & Cloud: Package applications using Docker and manage deployments on cloud platforms or container orchestrators (Kubernetes/ECS).

• System Reliability: Implement automated testing (PyTest), logging, and monitoring to ensure high availability of integration services.

Technical Requirements

• Experience: 10+ years of professional backend development with a heavy emphasis on Python and API architecture.

• PostgreSQL Expert: Advanced SQL knowledge, including indexing strategies, migrations (Alembic/Flyway), and performance profiling.

• DevOps Tooling: Hands-on experience with Docker and building CI/CD pipelines for Python applications.

• Frontend Literacy: Solid understanding of React (Hooks, Context API) and how it consumes complex JSON structures.

• Infrastructure as Code (Bonus): Familiarity with Terraform or AWS CloudFormation is a significant plus.

The "Lead" Expectation

At the 10-year mark, we expect more than just "feature delivery." We are looking for a candidate who:

• Automates Everything: If a task is done twice, they write a script or a CI job for it.

• Designs for Failure: Implements proper error handling, retries, and health checks in the API layer.

• Collaborates Across the Stack: Can jump into a React component or a Postgres execution plan to find the root cause of a bottleneck.

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.

Responsibilities

• Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
• Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
• Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
• API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
• Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
• Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.

What You Will NOT Do (The Boundaries)

• No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
• No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
• No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.

Intersection with Technical Teams

• With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
• With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.

Experience, Skills, & Ability Requirements

• 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
• SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
• API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
• Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
• You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
• You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.

Bonus Points (Nice-to-Haves)

• Familiarity with Visio/Lucidchart to visualize data flows.
• Ability to build simple dashboards in Tableau to track data health scores.
• Basic familiarity with Python or R for data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Onsite in Burbank, CA

Our client seeks a Technical Lead to drive innovation across cinematic pipelines and theatrical experiences within a studio lab environment. The role requires strong AI expertise, hands-on prototyping, and the ability to communicate complex solutions to senior stakeholders. The ideal candidate will architect solutions, guide implementation across proof-of-concept through pilot, and align with internal standards while influencing cross-functional teams. The position emphasizes rapid learning, clear documentation, and effective stakeholder engagement.

Rate: $86.75 to $96.75/hr. w2

Responsibilities

• Evaluate and select technologies to support defined use cases and user groups.
• Architect and document technical solutions including system diagrams, integration points, licensing requirements, and risk mitigation.
• Partner with technology teams to align solutions with internal systems and content protection standards.
• Maintain and evolve a technical roadmap through proof-of-concept, prototype, and pilot phases.
• Conduct code reviews, propose alternative implementations, and troubleshoot issues.
• Translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
• Stay current on emerging technologies and propose opportunities for adoption.
• Support automated build, test, deployment, and continuous integration workflows.
• Provide guidance and technical oversight to team members and contribute hands-on as needed.
• Present and sell proofs-of-concept to internal stakeholders with clear value articulation.

Experience Requirements

• Strong AI experience with modern AI coding and prototyping tools.
• Expertise in at least one backend language such as Java, Python, C++, or Go and ability to work across others.
• Proficiency with at least one frontend framework such as React or Streamlit.
• Experience with database technologies and query languages including SQL.
• Knowledge of cloud-based application architecture.
• Experience with AI/ML tooling and infrastructure including MLOps.
• Proven deployment and productization experience.
• Ability to perform in fast-paced, time-constrained environments with strong diagnostic and troubleshooting skills.
• Demonstrated ability to quickly learn new technologies.
• Minimum 5+ years of product innovation experience.
• Ability to influence across teams without direct authority with strong communication skills.
• Background in media technology or digital cinema (preferred).
• Experience with cloud platforms, Unity and/or Unreal, React, AR/VR technologies, database management, and AI/ML model development and deployment (preferred).
• Contributions to industry or academic publications or conferences (preferred).

Education Requirements

• Bachelor’s degree in Computer Science or related field.
• Master’s degree in Computer Science (preferred).

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

JOB ID: JN -

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  Sign On Bonus Potential: Up to $10,000
  
  
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  Baltimore, MD
  
  
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  SINAI HOSPITAL
  
  
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  RIAO RADIOLOGY
  
  
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  Full-time - Day shift - 8:30am-5:00pm
  
  
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  ALLIED HEALTH
  
  
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  93309
  
  
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  $31.13-$47.87 Experience based
  
  
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  Posted:
  Yesterday
  
  

Summary

Now offering new, highly competitive rates and up to a $10,000 sign-on bonus!

At Sinai Hospital of Baltimore, we combine advanced imaging technology, compassionate care, and a collaborative team environment to deliver exceptional patient outcomes. We’re looking for an X-Ray Technologist who’s ready to grow, contribute, and be part of something bigger — a hospital that values your expertise as much as your empathy.

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  Perform a variety of general diagnostic imaging procedures using state-of-the-art digital radiography equipment

  
  
  
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  Ensure every patient feels safe, comfortable, and respected during their exam

  
  
  
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  Collaborate closely with radiologists, nurses, and other providers to deliver accurate, timely diagnostic results

  
  
  
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  Maintain the highest standards of safety, quality, and compliance

  
  
  
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  Keep imaging workflows efficient and equipment ready for optimal performance

  
  
  

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  Associate’s degree or completion of an AMA-approved School of Radiologic Technology

  
  
  
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  ARRT certification and Maryland State License (required)

  
  
  
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  AHA BLS/CPR certification (required)

  
  
  
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  1–3 years of radiology experience preferred — motivated new graduates are encouraged to apply

  
  
  
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  Strong communication, teamwork, and problem-solving skills

  
  
  

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  Competitive Pay and up to a $10,000 Sign-On Bonus (prorated for part-time)

  
  
  
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  Generous Paid Time Off

  
  
  
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  403(b) Retirement Plan with Employer Match

  
  
  
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  Tuition Assistance and Continuing Education Support

  
  
  
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  Comprehensive Medical, Dental, and Vision Coverage

  
  
  
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  Employee Wellness and Assistance Programs, free parking, and fitness discounts

  
  
  

Bring your skills, compassion, and drive — and build a rewarding career where every image makes a difference.

Apply today and discover what’s possible at Sinai Hospital.

Additional Information

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Company Overview:

UH is a world-renowned organization that is deeply patient-focused, ensuring high-quality care and support for patients. The organization operates as an institute, emphasizing teamwork and standardized processes across its facilities. UH fosters a strong sense of community, including events like an annual family zoo day for all institute members, and offers a supportive environment where employees feel valued and have opportunities for growth.

Position Overview:

We are seeking a highly skilled and experienced Nurse Manager for the Cath Lab/EP at UH Cleveland Medical Center. This critical role oversees the busiest cardiac Cath and EP lab in the system, which also serves as the only academic center. The ideal candidate will thrive in a dynamic, fast-paced environment, possessing strong leadership, organizational, and business acumen. This position is vital for maintaining high standards of patient care and operational efficiency in a globally recognized lab.

Primary Responsibilities:

The Nurse Manager will oversee a department comprising six labs, including a hybrid lab, two exclusive EP labs, two exclusive Cath labs, and a swing lab, performing 20-30 procedures daily.

A primary focus will be on the high-volume and growing areas of structural heart and ablation. Responsibilities include ensuring employee engagement, fostering strong collaboration with the physicians who perform procedures, and stabilizing schedules to maximize lab utilization and productivity. The manager will also handle billing and statistics, address staff issues, and manage computer work related to EPIC, purchase orders, charting, scheduling, and prior authorizations. Additionally, the role involves ensuring adequate staffing for all rooms and managing supply ordering and inventory.

Key Qualifications and Skills:

Candidates must possess at least two years of extensive Cath or EP lab experience, preferably gained in a large, busy lab or academic center rather than a single Cath lab environment. Strong organizational skills are essential, along with the ability to react quickly, professionally, and efficiently to rapidly changing schedules and situations. Business acumen is crucial, including comfort with computer work, proficiency in Excel spreadsheets for statistics, and an understanding of medical billing. EPIC experience is preferred. Knowledge of supply ordering and inventory management is also required. Structural heart experience is a significant advantage, and some form of management experience, such as an Assistant Nurse Manager, is preferred.

Certifications or Educational Requirements:

Master's degree, RN, BSN

Level of Experience Considered Ideal:

The ideal candidate will come from another academic center or a large lab, with at least two years of extensive Cath or EP lab experience. Some type of management experience, such as an Assistant Nurse Manager, is preferred. A strong business background, including comfort with Excel and an understanding of medical billing, is highly valued. EPIC experience is highly preferred.

Team and Reporting Structure:

This role reports directly to the System Director of all Cath and EP Labs. The Nurse Manager will work closely with the Manager of Ahuja Interventional Suites, who also oversees Cleveland Medical Center operations, acting as a direct partner and resource.

As the new manager, you will collaborate with a very experienced, close, and supportive management team across the nine Cath labs in the system, fostering daily communication and mutual support. Strong collaboration is also required with 20 physicians performing procedures in the labs and the Revenue Integrity Team, responsible for all hospital billing. The manager will operate under the policies and processes of the Harrington Heart and Vascular Institute (HVI). The department includes 32 Cath lab nurses and radiology techs, 3 OR assistants, and 3 supply chain assistants.

Key Priorities in the First Six Months:

The top priorities for the first six months include keeping employees happy and engaged, fostering strong collaboration with physicians, and stabilizing the schedule to ensure full utilization of the labs every single day.

Challenges and Opportunities:

Challenges in this role include managing limited space for patients, stabilizing schedules for dedicated physician lab time, securing adequate anesthesia support, and extensive computer work related to billing, purchase orders, charting, scheduling, and prior authorizations. Ensuring adequate staffing for all six labs and navigating the dynamic, rapidly changing environment of an academic center due to incoming cases also present challenges.

Opportunities for the candidate are significant. The role is within the busiest and highest-revenue cardiac Cath/EP lab in the system, which is also the only academic center. The lab is internationally known, performing live cases for international conferences. The new manager will join a very experienced and supportive management team and have opportunities for growth and movement within the Harrington Heart and Vascular Institute. The role also includes participation in a yearly cardiovascular conference (CVI) and working in an organization dedicated to patient care with a strong support system from leadership and colleagues.

Required Software, Tool, or Technology Proficiency:

Proficiency with Epic is preferred and highly valuable. The candidate must be proficient with Excel for statistics and spreadsheets, comfortable with general computer work, and knowledgeable in supply ordering and inventory management.

Compensation and Benefits:

UH offers competitive compensation packages. Opportunities for professional development and advancement within the company are abundant, particularly within the Harrington Heart and Vascular Institute, allowing for specialization in various areas. The organization also hosts an annual cardiovascular conference (CVI) for staff development and fosters a family-like atmosphere with events such as a yearly family zoo day.

Candidate Profile:

We seek an individual with strong organizational skills, quick thinking, and adaptability to react quickly, professionally, and efficiently to unexpected changes and daily challenges. Strong communication and collaboration skills are essential for working effectively with both physicians and staff. The ideal candidate will also possess business acumen, understanding that approximately 30% of the manager's role involves running a business, and be a team player who can contribute to standardization and mutual support across the system.

An advantageous background would include experience from another academic medical center or a large Cath/EP lab, at least two years of extensive Cath or EP lab expertise (structural heart experience is a bonus), and prior management experience (Assistant Nurse Manager or higher) with a Master's degree. A business background, including comfort with Excel and some understanding of medical billing, along with Epic experience and knowledge of supply ordering, would be very helpful.

Location Information:

Cleveland offers a vibrant city life with numerous restaurants, good school systems, museums, and a strong arts district. There is always something to do and never a dull moment!