Sr Wholesale Logistics

We are seeking a highly organized and detail-oriented Sr. Wholesale Routing & Fulfillment Associate to support logistics and wholesale channel operations for key global retail partners. This role requires strong analytical capabilities, excellent communication skills, and the ability to manage high-volume, fast-paced operational workflows. The ideal candidate is process-driven, proactive, and experienced in wholesale fulfillment and routing compliance.

Key Responsibilities:

• Monitor and manage all wholesale B2B outbound order activity across U.S. and EU 3PL partners
• Track and validate order progress from purchase order receipt through shipment confirmation
• Ensure compliance with all routing, ticketing, packaging, and labeling requirements by retail partners
• Create, review, and validate outbound shipping documentation, including Bills of Lading (BOLs), packing slips, UCC labels, and commercial invoices
• Partner cross-functionally with carriers, 3PLs, and internal teams to manage routing and tracking requirements
• Investigate and resolve backorders, short shipments, delivery delays, and freight exceptions
• Perform root-cause analysis and implement corrective actions to prevent recurring issues
• Track, analyze, and report weekly and monthly KPIs including OTIF, routing compliance, processing time, throughput, and chargeback trends
• Analyze shipping performance and capacity constraints and provide process improvement recommendations
• Create, document, and maintain SOPs based on retailer routing guides and operational requirements
• Interpret and enforce compliance requirements to mitigate penalties and chargebacks
• Compile and organize supporting documentation for chargeback disputes, including EDI logs, carrier confirmations, and tracking data

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Logistics, Operations, or a related field
• 6+ years of experience in wholesale operations, logistics, order fulfillment, or supply chain operations
• Experience with international shipping and retailer routing requirements strongly preferred
• Advanced proficiency in Microsoft Excel and Google Sheets (including formulas, XLOOKUP/VLOOKUP, PivotTables, and automation)
• Experience working with ERP systems (NetSuite preferred)
• Familiarity with WMS and 3PL systems and related reporting tools
• Experience with Smartsheets and workflow or process management tools preferred