Quality Custom Distribution Jobs in Usa

Position: Manufacturing Customer Quality, Manager

Department: Manufacturing Quality

Reports To: Director, Manufacturing Quality

Salary Type: Exempt

Location: Philadelphia, PA

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Position Summary:

The Manufacturing Customer Quality Manager is responsible for leading customer quality performance within the manufacturing environment. This role serves as the primary interface between manufacturing sites and customers on quality-related matters, ensuring customer requirements are understood, implemented, and consistently met. The position drives customer complaint reduction, manages customer audits and scorecards, and leads corrective and preventive actions to protect customer trust and brand integrity.

Reporting to the Director, Manufacturing Quality the Manufacturing Customer Quality Manager owns the day to day customer rejections, customer complaints, consumer complaints, and the corrective action follow through for each of these processes.

Primary Responsibilities:

• Customer Quality Leadership
• Serve as the primary point of contact for customer quality issues related to manufacturing.
• Translate customer quality, food safety, and regulatory requirements into actionable manufacturing standards and practices.
• Advocate for the customer within manufacturing while balancing operational and business needs.
• Customer Complaints & Issue Resolution
• Lead investigation and resolution of customer complaints, including root cause analysis and corrective/preventive actions.
• Ensure timely, accurate, and professional responses to customers in alignment with agreed service level expectations.
• Analyze complaint trends and partner with operations and quality teams to drive systemic improvements leveraging AI and technology to identify trends quickly
• Customer Audits & Scorecards
• Lead preparation for and execution of customer audits at manufacturing facilities as it pertains to manufacturing quality (e.g. meeting customer specifications on quality parameters)
• Coordinate responses to audit findings, including corrective action plans and effectiveness verification as it pertains to manufacturing quality
• Own customer quality scorecards, performance metrics, and continuous improvement plans.
• Serves as the primary subject matter expert for regulatory requirements including, but not limited to: food safety, food defense, labeling, ingredients, formulations, allergens, standards of identity, nutrition, claims, net weight, processing, environmental, regulatory bodies (USDA and FDA), OSHA, EPA, ESG, and social responsibility.
• Manufacturing Quality Systems
• Partner with plant quality and operations teams to ensure robust execution of quality and food safety programs.
• Monitor adherence to customer specifications, process controls, and finished product quality customer requirements.
• Support change management activities, including new product introductions, formula changes, and process modifications.
• Work closely with Manufacturing, Supply Chain, Customer Service, Product Development, and Food Safety teams to align on customer expectations.
• Continuous Improvement & Risk Management
• Use data and KPIs to identify risks and opportunities impacting customer quality.
• Lead or support continuous improvement initiatives focused on defect reduction, right-first-time manufacturing, and customer satisfaction.
• Ensure lessons learned are shared across sites and embedded into standard practices.

Minimum Qualifications:

• BS Degree in Food Science, Quality, or related field.
• 5+ years of experience in quality, food safety, or manufacturing operations within food manufacturing or consumer packaged goods.
• Direct experience managing customer quality issues, audits, and complaint resolution.
• Experience working in a manufacturing environment required.
• HACCP or PCQI certification preferred.
• Strong knowledge of food safety and quality systems, including HACCP, GMPs, and GFSI standards.
• Experience with customer audits, scorecards, and performance management.
• Proven root cause analysis and corrective action expertise.
• Experience supporting major retail or QSR customers preferred

Additional Qualifications:

• Proficiency with standard computer applications (Google Workspace, Microsoft Suite).
• Strong written and verbal communication skills with the ability to influence across functions.
• Demonstrated ability to analyze complex regulatory information and translate it into actionable guidance.
• Proven capability to manage projects end-to-end and drive results in ambiguous or rapidly changing environments.
• Ability to educate, train, and “sell” compliance programs and continuous improvement initiatives to stakeholders.
• High learning agility and resilience in the face of setbacks or incomplete information.
• Strong conflict management and problem-solving skills grounded in data and process thinking.
• Willingness to flex schedule as business needs require.
• Ability to travel up to 30%.

About the Role

Kolon TissueGene, Inc. is seeking an Associate Director, Clinical Quality Assurance responsible for maintaining the Quality Management System and other programs to support Clinical Operations and commercialization of biopharmaceutical products. This role will ensure that all Clinical QA details are managed efficiently and exhibit continuous improvement.

Reporting to the Head of Quality Assurance, this role will support Inspection Readiness, regulatory Inspections, Quality policies and procedures. The Associate Director, Quality Assurance will work with Clinical Operations and Regulatory Affairs to ensure adherence to KTG policies, programs, and procedures in support of commercialization. A fundamental measure of success for the position will be a successful BLA Approval Inspection and launch of commercialized drug products.

This position is based on-site at our Rockville, Maryland headquarters.

Key Responsibilities

Quality Systems Leadership

• Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS), including Change Control, Deviations, Complaints, Vendor Management, and Audit programs.
• Ensure quality processes and systems meet FDA and global regulatory expectations.
• Oversee electronic quality systems supporting training management and GxP document control.

Clinical Quality Oversight

• Drive the GCP Quality strategy across clinical development programs.
• Provide independent Quality oversight of Clinical Operations to ensure compliance with regulatory and internal quality requirements.
• Review and approve clinical and nonclinical documentation, including protocols, amendments, deviations, CAPAs, and change controls.
• Oversee the development and maintenance of Clinical SOPs.
• Manage training qualification and compliance for Clinical Operations and Data Management teams.

Inspection Readiness & Regulatory Support

• Lead inspection readiness activities across clinical programs.
• Serve as a lead representative during FDA inspections and vendor audits.
• Support regulatory interactions including GCP inspections, Pre-Approval/BLA inspections, and investigator site inspections.
• Ensure clinical programs maintain inspection-ready documentation and processes.

Risk Management & Continuous Improvement

• Lead quality risk management initiatives, facilitating risk assessments and implementing mitigation strategies.
• Identify opportunities for process improvements and quality system enhancements.
• Ensure quality initiatives and projects are properly resourced and executed within established timelines.

Leadership & Team Development

• Build and lead a high-performing Clinical QA team.
• Manage hiring, coaching, and development of Quality staff.
• Promote a culture of quality, compliance, and “first-time-right” execution.
• Ensure team members maintain appropriate training and qualifications.

Operational & Strategic Support

• Develop and manage Quality department timelines, budgets, and resource planning.
• Provide regular updates to senior leadership and project teams regarding Clinical QA activities and inspection readiness.
• Manage Quality vendor relationships and contracts, including quality consultants and electronic quality system providers.

Qualifications

Education

• Bachelor’s degree in Biological Sciences, Life Sciences, Physical Sciences, or a related discipline required
• Advanced degree (M.S., Ph.D., or equivalent) preferred

Experience

• 10+ years of experience in the biopharmaceutical industry, with a minimum of 8 years demonstrated experience of direct interaction with FDA and other regulatory agencies through GCP, Pre-Approval/BLA Inspections, and Investigator Site inspections.
• 6+ years of leadership experience in Clinical Quality Assurance roles
• Experience developing, implementing, and maintaining Quality Management Systems (QMS)
• Experience working with Clinical Operations and Regulatory Affairs teams in regulated development environments
• Experience in cell and gene therapy programs or advanced biologics preferred

Core Competencies

• Strong knowledge of ICH guidelines, FDA regulations, and GCP compliance requirements
• Expertise in Quality Management Systems, including change control, deviations, CAPA, audits, and vendor oversight
• Ability to maintain independent Quality oversight of Clinical Operations
• Strong leadership, organizational, and team development skills
• Excellent written and verbal communication skills
• Strong problem-solving and risk management capabilities
• Demonstrated commitment to quality, compliance, and continuous improvement

Work Environment & Physical Requirements

• On-site position with up to approximately 20% travel.
• Extensive computer and keyboard use involving repetitive motion.
• Regular telephone and in-person communication.
• Ability to lift up to 25 pounds, with or without reasonable accommodation.

Kolon TissueGene will provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law.

Why Join Kolon TissueGene?

Kolon TissueGene is advancing innovative regenerative cell and gene therapies designed to address the root causes of disease. As a member of our Bioinformatics team, you will contribute directly to the scientific rigor and data integrity that enable safe, effective therapies to reach patients.

About Us

Kolon TissueGene, Inc. (KTG) is a clinical-stage biopharmaceutical company developing first-in-class regenerative therapies, including TG-C for osteoarthritis of the knee. We are building a mission-driven team committed to scientific excellence, regulatory compliance, and patient impact.

Benefits Highlights:

• Onsite yet Flexible work schedules
• Premium-free global health insurance (50% dependent coverage)
• 401(k) with immediate eligibility
• Long-term incentive bonuses
• On-site gym & wellness perks
• Extra PTO accrual every year
• Global and local training opportunities
• Visa sponsorship available for qualified candidates

Equal Opportunity Employer

Kolon TissueGene, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, sexual orientation, national origin, disability, or veteran status.

Apply today to shape the future of regenerative medicine with precision, rigor, and purpos

We are seeking a highly motivated and experienced Senior Quality Assurance Manager to champion quality, operational efficiency, and excellence at Beyer Graphics in Commack, NY, supporting two sites in New York and New Jersey. This role will lead the development, implementation, and maintenance of a comprehensive Quality Management System and play a pivotal role in fostering a culture of quality, efficiency, and continuous improvement across the organization.

Responsibilities:

• Develop, implement, and manage the site Quality Management System (QMS) that aligns with industry standards and organizational objectives.
• Facilitate quality and continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall performance.
• Lead all quality efforts at the plant to ensure that our products consistently meet or exceed defined quality standards and customer expectations.
• Collaborate with cross-functional teams to identify and implement quality improvements, drive process optimization, and achieve cost-effectiveness.
• Ensure timely resolution and closure of Corrective and Preventive Action (CAPA) plans.
• Conduct regular audits and assessments to evaluate the effectiveness of the QMS and processes, identifying areas for improvement.
• Analyze quality performance data and metrics to identify trends, develop insights, and drive data-driven decision-making.
• Establish and monitor key performance indicators (KPIs) to track the effectiveness and efficiency of quality processes and continuous improvement initiatives.
• Ensure site adheres to local regulations and industry standards for pharmaceutical packaging and printing.
• Provide training and mentorship to employees to enhance their understanding of quality principles, practices, and methodologies.
• Oversee supplier quality management, including supplier evaluations and audits, to ensure the quality of incoming materials and components.
• Represent the facility in dealings with external stakeholders related to quality and continuous improvement.
• Assist the Site leadership in driving a culture of quality excellence, continuous improvement, and accountability.
• This role will have supervisory responsibilities over the Quality Department, and it is expected that this individual will have previous experience leading successful teams.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a related field (e.g., Quality Management, Engineering, Business Administration) is preferred.
• Minimum of 5 years of experience in quality management within the printing, packaging or pharmaceutical industries, with a proven track record of improving quality standards and processes.
• Knowledge of ISO 9001 (Quality Management Systems).
• Prior experience managing direct reports and leading teams to drive quality improvements and standardization efforts.
• Understanding of pharmaceutical industry regulations, including cGMP, FDA, and international quality standards.
• Strong analytical skills with the ability to analyze data, identify trends, and implement effective solutions.
• Excellent communication and interpersonal skills to lead and collaborate with cross-functional teams, direct reports, and stakeholders.
• Proficiency in quality management systems, data analysis tools, and software applications.
• QCBD Software Experience is a plus
• Relevant certifications such as Certified Quality Manager (CQM) or Certified Quality Auditor (CQA) are advantageous.
• Lean Six Sigma certification is a plus

Why work with us? Take a look at all we have to offer!

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits -- Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
• potential within our organization
• We believe in rewarding our employees with performance-based salary increases

CLICK HERE to watch a video and learn more about us!

We are excited to present an opportunity for a Director of Patient Safety and Quality at Kaweah Health, a publicly owned, community healthcare organization in Visalia, California. With over 5,000 employees and an eight-campus healthcare district encompassing 613 beds, Kaweah Health delivers comprehensive health services across a broad continuum of care. Our culture is deeply rooted in responsibility and accountability, emphasizing ownership from our team members. We serve a region with significant needs, making the rewards of contributing to our mission even greater.

Company Overview: Kaweah Health is dedicated to providing state-of-the-art medicine and high-quality preventive services, focusing on making a tangible difference in the health of our patients, loved ones, and community. Dr. Stefanacci, your direct report, fosters a supportive environment with minimal interference.

Position Overview: The Director of Quality orchestrates and influences the work of others to enhance Kaweah Health's mission, vision, and strategic priorities. This high-level leadership role holds accountability for safety and the necessary infrastructures to meet patient and family expectations. You will be instrumental in setting and executing strategies related to quality, patient safety, and regulatory compliance for a billion-dollar health system, impacting a large patient population in the Central Valley.

Primary Responsibilities: The Director of Quality will be responsible for quality, patient safety, and regulatory compliance. This involves collaborating with Dr. Stefanacci CMO/CQO, to set priorities and strategies, and then executing these plans effectively.

The role supports performance improvement activities throughout the organization, providing essential project management, performance improvement, and data analytics support. You will also be responsible for presenting to the CEO, executive team, and the board, and overseeing the quality of care for our extensive patient population.

This position designs and orchestrates the implementation of Quality and Patient Safety Plans, identifies and implements appropriate methods and tools for quality and patient safety, and participates in case review committees to address sentinel events and significant near misses. You will also provide resources for measurement and evaluation, collaborate with medical staff leaders on quality and patient safety systems, and develop a skilled department staff.

Coordinating all Joint Commission accreditation surveys and preparations is a key responsibility, as is identifying and implementing strategies for safety culture improvement and providing professional development opportunities.

Key Qualifications and Skills: We are seeking a candidate with 10 or so years of experience in quality-related roles within a hospital or health system, with at least 5 years of experience as a leader of a department or quality team. Expertise in performance improvement and experience managing people and a department are essential. The ideal candidate will have a proven track record of responsibility for strategic initiatives with demonstrated positive outcomes, showcasing an impact on strategic priorities with measurable results.

Strong collaboration skills are crucial for engaging teams and physicians. A passion for quality and patient safety, coupled with resilience, is highly valued due to the challenges inherent in this role. Required certifications include a current license in a relevant clinical discipline and a Certified Professional in Health Care Quality (CPHQ). Formal training in project management or performance improvement, such as Black Belt or Six Sigma certification, is also required. A Bachelor's degree in Health Care Administration, Nursing, or a relevant clinical discipline with additional training in Quality and Patient Safety is necessary, with a Master's degree preferred.

Team and Reporting Structure: This role reports directly to Dr. Stefanacci, who is the Chief Medical Officer and Chief Quality Officer. The Director of Quality will lead a diverse team comprising a quality team (manager + 5 individuals), an accreditation team (manager + 2 individuals), two data analytics specialists, two project management and performance improvement specialists, a patient safety program manager, and individuals overseeing stroke, sepsis, and clinical practice guidelines programs.

Collaboration is essential with the CEO, executive team, board members, and various internal teams, including Infection Prevention, Quality, Accreditation, Data Analytics, Project Management, Patient Safety, Stroke, Sepsis, and Clinical Practice Guidelines, as well as with physicians.

Key Priorities in the First Six Months: The top priorities for the first six months include demonstrating a measurable impact on strategic priorities by articulating them, establishing benchmarks, and achieving measurable outcomes. You will also support performance improvement activities across the organization, providing essential project management, performance improvement, and data analytics support.

Challenges and Opportunities: This role presents exciting opportunities to be in a leadership position with significant responsibility for setting quality and patient safety strategy for a billion-dollar health system, with direct contact with the executive team and board. You will have the chance to impact healthcare for a very large patient population in the Central Valley. Challenges include engaging teams outside of quality to collaborate on performance improvement and gaining active physician participation.

Candidate Profile: We are looking for individuals with a passion for quality and patient safety, and strong resilience to navigate barriers and roadblocks. Experience at a director level in a hospital or health system quality program, expertise in performance improvement, and experience managing a department or quality team are highly advantageous.

A clinical background is considered very helpful. Candidates should demonstrate ownership and responsibility for programs with measurable outcomes, beyond just achieving high ratings. Experience and responsibility for regulatory and accreditation are also necessary.

Candidates who thrive in community-based organizations with limited support are encouraged to apply.

We are actively seeking to fill this critical position and encourage you to apply if you meet these qualifications and are passionate about making a significant impact on healthcare quality and patient safety.

Mike Duggan is running the search, if you would like to learn more he can be reached at 72 or

The Legacy nursing philosophy focuses on patients and their families. Our nurses embody this philosophy in everything they do, as advocates, communicators, problem-solvers and caregivers. Their expertise is sought after and respected by our health care team. In short, they are the face of wellness at Legacy. Does this sound like an environment in which you could thrive? If so, we invite you to consider this opportunity.

The Nursing Practice and Quality Specialist serves as a clinical and operational expert in advancing nursing practice, patient safety, and quality outcomes. Guided by the NAHQ Healthcare Quality Competency Framework, this role supports the design, implementation, and evaluation of nursing practice standards, policies, and quality improvement initiatives that foster excellence in patient care, regulatory compliance, and continuous learning.

Critical Care Expertise:

• Must have knowledge of medical and surgical critical care and trauma processes and procedures
• Experience as a Neurological and Trauma nurse or nurse leader
• Experience with Code Blue and Rapid Response Teams
• Experience leading large multidisciplinary workgroups overseeing the system standards

Quality Leadership and Integration

• Champion a culture of quality and safety across Legacy Health through education, data transparency, and staff engagement.
• Collaborate with nurse leaders and providers to align nursing goals with organizational quality and strategic priorities.
• Serve as a resource for evidence-based practice
• Leads providers, managers and staff in implementation, compliance, and evaluation of clinical standards and evidence-based practice initiatives.
• Lead system-wide initiatives to reduce harm and improve clinical outcomes

Performance and Process Improvement

• Lead and facilitate interdisciplinary quality improvement (QI) projects using the PDSA methodology.
• Will represent a multi hospital view of system wide standardized processes and practices
• Analyze clinical processes, identify performance gaps, and implement improvement plans that enhance outcomes and efficiency.
• Monitor progress through data collection, dashboards, and feedback loops to ensure sustainability of improvements.
• Collaborates with providers, nurses and other clinical disciplines in the implementation, compliance, and evaluation of evidence-based clinical standards.
• Leads and participates in taskforces, committees or councils related to process improvement and provision of quality, evidence-based care.
• Uses Lean tools and principles to improve quality of workflow and patient care.
• Supports clinical practice initiatives to reduce harm, improve quality of care and meet clinical compliance requirements.
• Consults with Nursing Professional Development Specialists in the implementation of evidence-based practice.
• Promote a culture of safety, transparency, and continuous learning throughout the organization.

Patient Safety and Regulatory Readiness

• Coordinate safety initiatives, root cause analyses, and failure mode and effects analyses (FMEAs).
• Ensure nursing practices meet current standards, accreditation requirements, and regulatory expectations (e.g., The Joint Commission, CMS, state boards).
• Collaborate with leaders and frontline staff to implement corrective action plans and sustain compliance.

Health Data Analytics and Reporting

• Partner with data analysts to transform complex data into actionable insights for nurse leaders, providers, and staff.
• Support data-driven decision-making through accurate, timely performance measurement and reporting.

Population Health and Care Coordination

• Integrate population health principles into nursing practice to reduce health disparities and improve outcomes across the continuum.
• Contribute to initiatives that improve patient experience and outcomes across care settings.

Professional Practice Development

• Mentor and educate nurses on quality science, evidence-based practice, and outcomes measurement.
• Assists in developing and revising standards of care and practice to reflect national and regional standards, local practice trends, and current research
• Collaborates with nursing leadership, Legacy Research Institute, Nursing Professional Development Specialists and nursing staff in identifying opportunities for nursing clinical inquiry.
• Maintains currency in clinical practice and knowledge of professional standards of practice through participation in continuing education, community and professional activities, and committee membership.

Education: 

• An academic degree in nursing is required (BSN or MSN/MN); master’s degree required.

Experience:

• Four years relevant clinical experience at a proficient to expert level of practice required with demonstrated involvement in quality or performance improvement.
• Preferred:  Experience with regulatory/accreditation readiness, patient safety, and data analytics.    

Skills:

• Strong knowledge of healthcare quality improvement principles and regulatory standards.
• Ability to work effectively in teams and independently.
• Excellent analytical, project management, organizational and facilitation skills.
• Ability to work in a stressful environment and take appropriate action.
• Excellent verbal and written communication skills including the ability to effectively communicate with staff, patients, and external stakeholders. 
• Ability to influence without direct authority and build collaborative partnerships across disciplines.
• Proficiency in data visualization, report generation, and clinical information systems.
• Commitment to continuous learning and professional development in quality and safety science.

• Current applicable state RN license required.
• Certified Professional in Healthcare Quality (CPHQ) (or equivalent) upon hire or intent to obtain within 1 year.

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here:

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Manager of Patient Safety and Quality acts in conjunction with the Director of Patient Safety & Quality to provide leadership for quality & safety improvement initiatives. Collaborates with Hackensack Meridian Health (HMH) initiative-focused groups, clinical transformation services and quality councils to achieve transformational and sustainable outcome improvements using project/program management, process and system mapping, reliability science data driven strategies, evidence based best practices and quality improvement strategies. Provides ongoing support, instruction, and leadership to meet and exceed all accreditation standards, and to ensure ongoing readiness for accreditation throughout all accredited programs. Works with the Director Patient Safety and Quality to respond to and coordinate investigation by the Joint Commission, Department of Health (DOH) and other external regulatory agencies.

A day in the life of a Manager of Patient Safety and Quality at Hackensack Meridian Health includes:

• Orient and mentor new Department of Patient Safety and Quality team members. Provides feedback to Director of Patient Safety and Quality on team member performance evaluations
• Provide expert knowledge, leadership and mentoring in patient safety & quality initiatives utilizing safety and high reliability science.
• Monitor standards of practice to ensure compliance with codes of internal and external regulatory and accrediting agencies including: a. The Joint Commission b. NJ State and Federal Codes (i.e.: DOH, OSHA) c. Professional review organizations
• Chair organizational level committees/councils (i.e. Regulatory Steering Committee, Performance Improvement Committee).
• Facilitates/coordinates regulatory activities throughout all accredited programs.Collaborates with staff, physicians, and administration to ensure successful regulatory surveys.
• Facilitate patient safety and environment of care rounds with interprofessional collaboration with utilization of the Joint Commission AMP monitoring tool.
• Lead onsite regulatory surveys to respond to and coordinate investigation by the Joint Commission, DOH and other external regulatory agencies.
• Develops and implements hospital wide training to maintain compliance with Joint Commission and other regulatory standards.
• Facilitate and lead highly functioning teams organized around quality & safety initiatives.
• Identify improvement priorities specific to each HMH initiative-focused improvement work, clinical transformation service, or quality council based on evidence based practice, taking into consideration regulatory requirements and accrediting agencies such as CMS, Pay for Performance, The State of New Jersey Department of Health, and The Joint Commission.
• Bring safety and quality events, concerns and needs to the local morning safety huddle.
• Encourage event reporting and transparency related to events, concerns, needs, processes to identify precursor and safety events.
• Identify & implement data driven strategies to ensure team's success.
• Utilize the Quality dashboards to drive improvements by the HMH initiative-focused improvement work, clinical transformation service, or quality council.
• Strategize with personnel at all levels to develop and coordinate patient safety programs.
• Create and maintain timely and thorough progress reports that include key driver diagrams, run charts, Agile methods and PDSA testing documentation.
• Engage all levels of caregivers and staff in advancing patient safety through HRO training, quality initiatives addressing small wins and when designing system improvement.
• Develop metrics and report key quality & safety metrics to accurately demonstrate improvement in safety & quality across the medical center and network.
• Provide timely, actionable feedback and reports to clinical, administrative and support staff on all safety & quality initiatives.
• Ensure appropriate referral and follow up for events including escalation for regulatory reporting. Increase transparency, reinforce high reliability and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, just culture reinforcement and shared learning. Facilitate the NPSF RCA-2 process as needed.
• Effective trend analysis of performance data with comparison over time to internal and external benchmarks to identify improvement opportunities, and progress.
• Attend root cause analysis meetings as specific to HMH initiative-focused group, clinical transformation service, or quality council focus area.
• Direct patient and team member safety by identification of actual or potential safety issues. Advance & enhance professional growth and development through seminars, workshops and professional networking opportunities to maintain and extend expertise.
• Other duties and/or projects as assigned
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in Nursing, Healthcare or health science field or other relevant area of study.
• Minimum of 5 or more years of experience in healthcare quality, patient safety, and regulatory.
• Performance Improvement experience.
• Understanding of the Joint Commission and regulatory standards.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree in nursing, health care or health science.

Licenses and Certifications Required:

• Certified Professional in Patient Safety.

Licenses and Certifications Preferred:

• Certified Professional in Healthcare Quality.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

• Support management of manufacturing compliance documentation in alignment with federal, state, and internal standards
• Assist in the development, implementation, and revision of quality assurance and sanitation programs and policies
• Support regulatory and manufacturing compliance activities by researching and documenting emerging issues and industry standards
• Assist with preparation for internal and external audits, including document reviews and audit readiness activities
• Support investigation and documentation of quality-related issues including customer complaints, product holds, and deviations
• Assist with development and administration of quality and food safety training content and support updates within the Learning Management System
• Support implementation and maintenance of quality systems such as Document Control, SPC, SQF, HACCP, and other food safety initiatives
• Collaborate with R&D and other cross-functional teams to support product quality improvement, plant testing, and process validation activities
• Assist with tracking and reporting key performance indicators (KPIs) related to quality systems and audit performance
• Review microbiological and technical data to support identification of trends and corrective or preventive actions
• Support supplier compliance monitoring, product specifications management, and continuous improvement activities

• This is a full-time, on-site role on first shift. Occasional flexibility may be required to support alternate shifts.

• Bachelor's degree in Food Science, Biology, or related field preferred
• Minimum of two (2) years of experience in food manufacturing quality, food safety, laboratory environments, or related industries preferred
• Foundational knowledge of food safety regulations, quality systems, and auditing practices preferred
• Strong analytical and problem-solving skills with the ability to investigate issues and support implementation of solutions
• Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional teams
• Proficiency in Microsoft Office applications required
• Experience with SAP or other enterprise systems preferred
• SQF certification exposure or food safety auditing experience preferred

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) is looking for Senior Quality Workplace Coaches to join the Composite Manufacturing Center based out of Renton, Washington.

Our team is currently hiring for a broad range of experienced levels, including Experienced and Senior Quality Workplace Coaches.

The QWPC team is looking for enthusiastic Quality Workplace Coaches who are passionate about motivating and inspiring others. In this role, you will support quality inspectors and manage Structured On-The-Job activities. Ideal candidates will be Subject Matter Experts (SMEs) in inspection methods and quality processes, with hands-on experience and proficiency in Non-Conformance Record (NCR) writing. Strong collaboration, coaching, and leadership skills are essential, along with a genuine ability to connect with others. Our motto is, “We Make People Awesome.” We offer a collaborative culture with flexible scheduling, minimal overtime, and lower physical demands.

Position Responsibilities:

• Able to coach Quality inspectors on best practices in inspection techniques and performance improvement, utilizing expertise in quality manufacturing and assembly across various areas such as Structures, Seal, Flightline processes, Functional Test, Wings, Interiors, Electrical, WIRS, NCR Tag Writing, Hydraulics, Engines, Paint, Systems, Final Assembly, Plumbing and PDD (including but not limited to REDARS, PSDS, ONEPPPM, D Documents Navigation), to enhance coaching, performance improvement, and problem solving in support of the Boeing Production System

• Analyzes and interprets performance and quality data (e.g. CMES, PAS, EPES, TMC) to identify improvement opportunities

• Analyzes processes and supports problem solving, develops, communicates and documents innovative solutions in support of area quality goals

• Assists Quality managers and team leads with Structured On-the-Job Training (SOJT) plans and provides program/job specific advanced skills coaching

• Offers Subject Matter Expertise for specific Quality skills through Workplace Coaching

• Provides coaching, positive modeling, and observation opportunities to help team members excel

• Encourages questions to ensure understanding and gives timely feedback on performance

• Reinforces efforts and progress while clarifying expected behaviors, knowledge, and proficiency levels

• Fosters good interpersonal relationships through helping team members feel valued, appreciated and included in discussions

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in manufacturing operations, quality, or other related field

• 5+ years of experience in quality inspection and/or auditing

• 5+ years of experience working or inspecting non-conformance work orders

• 2+ years of experience mentoring, coaching, guiding, and leading teams

Preferred Qualifications (Desired Skills/Experience):

• 10 + years of related work experience or an equivalent combination of education and experience

• Quality inspection experience in three or more of these areas: Quality inspection in Structures, Seal, Flightline processes, Functional Test, Wings, Interiors, Electrical, WIRS, NCR Tag Writing, Hydraulics, Engines, Paint, Systems, Final Assembly, Plumbing and PDD (including but not limited to REDARS, PSDS, ONEPPPM, D Documents Navigation), to enhance coaching, performance improvement, and problem solving in support of the Boeing Production System

• Proficiency with MS Office applications

• Excellent analytical, communication and problem-solving skills

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st and/or 2nd shift.

Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Experienced (Level 3): $103,000 - $125,000

Senior (Level 4): $126,000 - $154,000

Applications for this position will be accepted until Mar. 20, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Job Summary

Under the direction of the Quality Assurance Lab Supervisor, the Quality Technician Supervisor is responsible for overseeing day-to-day quality control activities and leading the technician team to ensure that all quality processes run smoothly. This position handles escalated quality issues, coordinates team schedules, supports training and development, ensures proper execution of quality processes, oversees team performance, and maintains compliance with established quality standards. The Lead also provides backup coverage for technical and administrative quality functions and plays a key role in fostering a culture of continuous improvement. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

Essential Functions

• 
  
  
• Effectively manage outgoing and incoming shift transitions to understand any quality event escalations and maintain seamless Quality support across all shifts.
  
  
• Lead shift meetings, communicate quality event escalations, hold tickets, and provide common quality focus across all shifts.
  
  
• Set team priorities and assignments to align with priorities, production needs, and quality goals.
  
  
• Work with the production team to develop a bench of qualified candidates to address daily staff shortages and maintain the designated staffing levels.
  
  
• Monitor and approve escalation activities associated with Back Tracking, Red Stamp, and Hold Ticket processes to confirm the proper execution of the associated processes.
  
  
• Support escalated quality concerns and coordinate with production and engineering for resolution.
  
  
• Develop and manage employee schedules to ensure appropriate quality coverage to support production, including any necessary overtime.
  
  
• Train new quality team members, provide necessary records, and support their ongoing development.
  
  
• Continually monitor team performance, conduct process audits, reinforce good performance, identify opportunities for improvement, and support any necessary disciplinary actions.
  
  
• Investigate escalated accountability concerns, determine the cause of the escalation, and work with team to provide actions / follow-up to resolve the issue.
  
  
• Handle any employee relations concerns prior to the need for escalation.
  
  

Other Functions

• 
  
  
• Perform and/or supervise Hold Ticket, Backtracking, and Deviations processes
  
  
• Support the "Red Bin" meeting, disposition decisions, and follow-up as needed
  
  
• Perform "Red Stamp" reviews to confirm decision making and proper execution
  
  
• Support the quality element of the daily huddle meeting as needed
  
  
• Complete material certifications when needed
  
  

Success in this role will require

• 
  
  
• Proficient in MES, SQC PAC, and JDE systems.
  
  
• Strong computer skills, including Microsoft Word and Excel.
  
  
• Ability to read and interpret engineering drawings and blueprints.
  
  
• Excellent communication and interpersonal skills for cross-functional coordination.
  
  
• Highly organized, with strong recordkeeping and prioritization skills.
  
  
• Strong math skills and high attention to detail.
  
  
• Able to operate lab equipment and interpret testing results.
  
  
• Demonstrated leadership ability with mentoring experience preferred.
  
  

What You'll Bring

• 
  
  
• Qualifications (skills, knowledge, experience)
  
  
• High school diploma or equivalency, required.
  
  
• 4+ years of experience in a quality assurance role in manufacturing or related industry.
  
  
• Leadership or team coordination experience strongly preferred.
  
  
• Must be able to lift, push, and pull up to 50 lbs.
  
  
• Good vision and color identification required for inspections.
  
  
• Ability to work non-standard hours and respond to shift demands.
  
  
• Must be able to stand for 6-8 hours per shift.
  
  

Rev. 1.9.2026

COMP - 0003176

How Will You Make an Impact?

As a Quality Engineer at our Auburn Hills, MI facility , you will ensure the highest quality standards are upheld throughout the full product lifecycle—from initial design through manufacturing and final delivery. You will develop and maintain quality systems, drive continuous improvement initiatives, resolve product and process issues, and maintain compliance with industry regulations and customer requirements. Your work will directly influence product reliability, customer satisfaction, and operational excellence across the site.

On-site at our Auburn Hills, MI facility, with occasional travel to suppliers or other Jabil sites as required.

• Design, develop, and implement quality control plans, inspection procedures, and testing methods for new and existing products.
• Lead root cause investigations and drive effective corrective and preventive actions (CAPA).
• Partner with suppliers to establish and maintain quality standards, conduct supplier audits, and monitor supplier performance.
• Utilize statistical process control (SPC) tools to monitor processes, identify trends, and recommend improvements to reduce defects.
• Ensure compliance with ISO 9001, AS9100, IATF 16949, customer requirements, and internal quality management systems.
• Maintain accurate and comprehensive quality documentation.
• Drive and support continuous improvement efforts using Lean, Six Sigma, Kaizen, 8D, and other methodologies.
• Act as a primary interface for customer quality inquiries; resolve customer complaints and communicate quality performance updates.
• Provide quality training, guidance, and mentorship to manufacturing teams and cross‑functional groups.
• Compile and analyze quality data; generate reports and present findings to leadership for decision‑making.
• Perform other duties as assigned.

Education

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing, or related field) required.

Experience

• 3–5 years of experience in a Quality Engineering role within manufacturing.
• Experience in electronics, medical devices, automotive, or aerospace preferred.
• Equivalent combinations of education and experience may be considered.

Knowledge, Skills & Abilities

• Strong understanding of quality management systems such as ISO 9001, AS9100, and IATF 16949.
• Proficiency with SPC, Minitab, FMEA, control plans, and PPAP processes.
• Demonstrated experience using 8D, 5 Whys, and Fishbone methodologies for problem-solving.
• Excellent written and verbal communication skills across all organizational levels.
• Strong analytical skills, attention to detail, and ability to manage multiple priorities.
• Proficient in Microsoft Office Suite; experience with ERP systems is a plus.

Preferred Qualifications

• ASQ certifications such as CQE, CSSBB, or CMQ/OE.
• Experience with supplier quality management, supplier audits, and quality improvement initiatives.
• Lean or Six Sigma experience.

How Will You Make an Impact?

As a Quality Engineer at our Auburn Hills, MI facility , you will ensure the highest quality standards are upheld throughout the full product lifecycle—from initial design through manufacturing and final delivery. You will develop and maintain quality systems, drive continuous improvement initiatives, resolve product and process issues, and maintain compliance with industry regulations and customer requirements. Your work will directly influence product reliability, customer satisfaction, and operational excellence across the site.

On-site at our Auburn Hills, MI facility, with occasional travel to suppliers or other Jabil sites as required.

• Design, develop, and implement quality control plans, inspection procedures, and testing methods for new and existing products.
• Lead root cause investigations and drive effective corrective and preventive actions (CAPA).
• Partner with suppliers to establish and maintain quality standards, conduct supplier audits, and monitor supplier performance.
• Utilize statistical process control (SPC) tools to monitor processes, identify trends, and recommend improvements to reduce defects.
• Ensure compliance with ISO 9001, AS9100, IATF 16949, customer requirements, and internal quality management systems.
• Maintain accurate and comprehensive quality documentation.
• Drive and support continuous improvement efforts using Lean, Six Sigma, Kaizen, 8D, and other methodologies.
• Act as a primary interface for customer quality inquiries; resolve customer complaints and communicate quality performance updates.
• Provide quality training, guidance, and mentorship to manufacturing teams and cross‑functional groups.
• Compile and analyze quality data; generate reports and present findings to leadership for decision‑making.
• Perform other duties as assigned.

Education

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing, or related field) required.

Experience

• 3–5 years of experience in a Quality Engineering role within manufacturing.
• Experience in electronics, medical devices, automotive, or aerospace preferred.
• Equivalent combinations of education and experience may be considered.

Knowledge, Skills & Abilities

• Strong understanding of quality management systems such as ISO 9001, AS9100, and IATF 16949.
• Proficiency with SPC, Minitab, FMEA, control plans, and PPAP processes.
• Demonstrated experience using 8D, 5 Whys, and Fishbone methodologies for problem-solving.
• Excellent written and verbal communication skills across all organizational levels.
• Strong analytical skills, attention to detail, and ability to manage multiple priorities.
• Proficient in Microsoft Office Suite; experience with ERP systems is a plus.

Preferred Qualifications

• ASQ certifications such as CQE, CSSBB, or CMQ/OE.
• Experience with supplier quality management, supplier audits, and quality improvement initiatives.
• Lean or Six Sigma experience.

How you will make an impact

• We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects.

• This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks.

• As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

What will you do ?

Customer Requirements Review

• Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.

QMS Leadership

• Maintain and improve ISO 9001:2015 processes, work instructions, and records.

• Support internal audits and prepare for external/customer audits.

NPI to Ramp

• Identify CTQs, develop control plans, and complete PFMEAs.

• Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.

• Capture and support lessons learned for current and future launches.

Liquid Cooling

• Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits.

• Maintain leak‑prevention protocols and sensor‑based monitoring.

• Validate coolant fill, purge, filtration, and cleanliness processes.

• Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability.

• Lead CTQ analysis and support PFMEA and control plan development.

• Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.

In‑Line Quality & Yield

• Implement SPC on critical processes; monitor FPY, DPPM, and escapes.

• Deploy mistake‑proofing and lead containment when process signals drift.

Supplier Quality

• Support definition of incoming inspection criteria for NPI.

• Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer Quality

• Lead 8D/A3 investigations for returns and complaints.

• Drive CAPA implementation and communicate results to customer quality teams.

• Identify gaps and coordinate cross‑functional corrective actions.

Digital Quality

• Automate data flow from MES/ERP systems.

• Develop real‑time dashboards and alerts.

• Use control‑chart behavior to recommend corrective actions.

Documentation & Training

• Publish procedures and one‑point lessons.

• Train operators and technicians on CTQs, audit discipline, and error‑proofing.

• Translate customer and regulatory requirements into internal instructions and visual aids.

Success Metrics

• FPY/yield increases; DPPM reductions.

• Zero major audit findings.

• CTQs Green at launch.

• Verified CAPA effectiveness with reduced recurrence.

• Decreased COPQ with measurable savings.

• Reduced CCAR closure time.

Work Model & Travel

• On‑site role at Salisbury integration and test lines.

• Travel to suppliers and customers up to ~15–20%.

• Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Education

• Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

Experience

• 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.

• Hands‑on experience with ISO 9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.

• Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).

Preferred

• ASQ CQE or Six Sigma Green Belt.

• Experience with server/rack integration.

• Supplier development (APQP/PPAP) and customer‑facing quality experience.

• Familiarity with MES, PLCM, and ERP (SAP).

Physical Requirements

• Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities